Urgent Recruitment at Lagos Business School (LBS), Nigeria

Lagos, Nigeria Posted 3 years ago Posted on Advertising / Social Media / Marketing / PR, Customer Service, Education / Teaching / Training

Lagos Business School (LBS) is recruiting to fill the following positions:

1.) Assistant Marketing Manager
2.) Instructional Designer
3.) Head, Learning and Customer Experience

Lagos Business School (LBS) is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world-class business school which will have a significant impact on the practice of management.

See job details and how to apply below.

1.) Assistant Marketing Manager

Location: Sangotedo Ajah, Lagos
Employment Type: Full-time

Job Description

The primary responsibility of this to ensure that the School maintains the DBA market flagship within the environment and to provide administrative support to the admissions office in the various rounds of admissions.

Essential Duties/Key Job Roles And Responsibilities
Include but are not limited to the following:

Responsible for the conversion of prospective leads to DBA students by establishing regular and efficient communication with the prospective candidates using different effective channels.
Responsible for calling and following up on DBA programme prospects to ensure they complete the application process before the end of each marketing round.
Database Management: creates new prospects records and daily updates of prospects records with information from front desk inquiry, phone call inquiry, email inquiry, referrals, and other sources.
Follow-up with the applicants to submit all relevant documents for admissions.
DBA Rounds of Applications: File and sort individual application documents for each round. Schedule applicants for LBS administered tests and interviews.
Process all third-party payments within 5 working days.
Respond to inquiries from the website within 48 hours.
Prepare an accurate admissions database.
Any other specific or Adhoc duty to be assigned by the line manager from time to time.

Qualifications

Minimum of First Degree or HND

Experience:

At least 3-5 years of marketing experience in the service/educational industry.
Experience gained in processing admissions into educational programs will be an advantage.

Skills Requirements:

Familiarity with Customer Relationship Management systems and practices
Planning and organizational skills and initiative
Document management
Strong interpersonal/human relations skills
Excellent time management skills
Excellent oral and written communication skills
High integrity, reliability, and confidentiality
Knowledge of project management
Ability to prepare reports
Working knowledge of MS office.

Application Closing Date
25th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Instructional Designer

Location: Sangotedo Ajah, Lagos
Employment Type: Full-time

Job Description

The Instructional Designer supports faculty in course development / design processes, evaluates course design and instructional practices, and coordinates and develops instructional materials in any modality, including face-to-face, in order to enhance the pedagogy of any class.
The Instructional Designer - investigates educational technologies and works in collaboration with faculty to design, develop, effectively utilize, and evaluate the instructional environment and learning materials in order to meet the teaching and learning goals of faculty.

Minimum Acceptable Qualifications

A Bachelor’s degree in Education, Curriculum and Instruction, Instructional Design, Educational Technology or a related discipline is required; a Master’s degree in Education, Curriculum and Instruction, Instructional Design, Educational Technology, or a related discipline is preferred.

Experience:

At least 3 years of instructional design or related experience is required. Master’s degree as described above at least two years of experience will be an added advantage
Experience working with a Course Management System and other instructional technology is required.
Experience with online teaching and face-to-face instruction in a college environment is required.
Experience working with both Macintosh and Windows platforms is preferred.
Graphic Design experience is preferred.

Skills:

Excellent verbal and written communication skills are required to work effectively with staff and multi-disciplinary teams.
Expertise and competencies in instructional design, the practice of educational development, and adult learning theory are required. Knowledge of best practices in instructional technologies, online, blended, and face-to-face pedagogy is required.
Skill in designing and delivering training programs that focus on instructional technology and practices used in the improvement of instructional effectiveness is required.
Demonstrable knowledge of web design principles and experience creating web pages is preferred.

Other:

The scope of the position occasionally requires attendance and participation at evening and weekend activities and workshops.
Occasional travel to workshops, seminars, and professional development, and University events is required.

Application Closing Date
25th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Head, Learning and Customer Experience

Location: Sangotedo Ajah, Lagos
Employment Type: Full-time

Purpose of Position

The successful candidate will be responsible for shaping the end-to-end experience of Lagos Business School (LBS) clients, manage course enrolment experience and service to deepen relationships with LBS and achieve our ambitious performance goals. It is an excellent opportunity for a strong individual passionate about customer experience and lifecycle management, with a strong drive and desire to lead.
A passion for education and learning is essential.
The candidate must be a self-starter with a strong customer service ethic, ability to analyse situations and troubleshoot problems, and able to deliver appropriate solutions to challenges and opportunities.
This post would be suitable for a professional with expertise in customer nurturing programmes, and events management.
Head of Learning and Customer Experience will be accountable for all KPIs across our customer journey, lead on customer experience strategy and take responsibility for planning, timetable, and managing programmes.
It is essential that the role holder can provide innovative ideas to develop experiences that showcase our brand.
You will be responsible for ensuring that customer satisfaction across all engagement points is paramount and will need to embed relevant measurements across a range of events and customer focused activities.
Understanding of a competitive environment, customer needs and the ability to work creatively and lead with strategic goals in mind are essential to the success of the school.

Essential Duties / Key Job Roles and Responsibilities
Include but not limited to the following:

Track performance of clients on completion of programmes.
Maintain and update customer database and associated companies to facilitate marketing activities.
Review and advise on improvement initiatives for effective meeting of targets.
Facilitate payment of fees by participants in accordance with the SOP. Drive debt recovery plans and credit policy.
Support the marketing of Executive Programmes and Open Seminars.
Plan and assist with the design and delivery of programmes including the production of course documentation such as briefing packs, course binders, presentations and any other materials as well as proactively monitoring programme progress and promptly resolving issues.
Manage customer feedback and suggest improvements and changes to the structure, content, and delivery of programmes.
Collaborate with colleagues to ensure successful graduation of participants in Executive Education.
Coordinate and take an active part in the preparation and hosting of the Executive Education graduation process and event(s).
Prepare all certificates for Executive programmes.
Send information and reminders to Faculty members and Executive Education staff on Welcome and Farewell Cocktail of Executive Programmes.
Ensure that all courses in Executive Programmes are updated in the verification machine.
Collate and maintain an electronic database of participants on all Executive programmes.
Lead the delivery of the LBS Learning and Customer Experience promise, utilizing service as a key selling point.
Shaping all enrolment touchpoints – direct, phone, digital and on-campus experiences to deliver seamless, effective, and positive experience and utilize these touchpoints to enhance client experience.
Managing a framework of qualitative and quantitative measures that would allow the team to effectively monitor and evaluate customer satisfaction for all programmes and events.
Any other specific or adhoc duty to be assigned by the line manager from time to time.

Qualifications

Good first degree in the field of social science. MBA degree is an added advantage.

Experience:

At least 7 years in a customer service/client relationship management position.
Experience gained in Service Marketing, Business Development, Consulting or Client relations will be an advantage.
Knowledge of planning and scheduling techniques.
Experience in digital learning and executive education administration
Proficient with emerging technology and education industry classroom scheduling software.
Possession of project management certification offered by the Project Management Institute would be an advantage.
Ability to communicate and collaborate to accomplish mutual goals with other stakeholders in the organization.
An inspirational champion for learner-centred design, science-backed pedagogy, and cutting-edge technology.
Direct experience and fluency working with a variety of modern tools and technologies used in formal and informal learning settings (e.g., LMS’s, collaboration tools, authoring tools, assessment tools, mobile learning).

Skills Requirements:

Excellent time management skills
Flexibility in work schedule
Knowledge of Budgeting and project management
Good knowledge of the executive education market
Ability to plan and prioritize as required.
Understanding of current learning approaches and ability to put those approaches into action.
Must have a demonstrated professional demeanor and proven ability to work on complex projects both as a team leader and major contributor.
Must have an eye for detail, a talent for organization, a drive for efficiency, a passion for creativity and innovation, and a willingness to both learn and teach.
Able to work in a fast-paced environment and be calm under pressure, with the ability to analyze situations and respond quickly to deliver effective solutions.
Able to establish and maintain effective working relationships with course participants and co-workers.
Ability to keep and maintain accurate records, as well as the ability to read, analyze, and interpret documents common to this environment.
Proficient with computers and systems, including Microsoft Office and the school’s admissions and customer data tracking software (training will be provided).
Project Management expertise with ability to manage multiple complex projects simultaneously.
Knowledge of customer experience management approaches and methodologies used in marketing and sales,
Evidence of strong management, planning, project management and organisational skills, required to manage an extensive portfolio of events, communication campaigns and customer-centric activities.
Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders (academics, services, suppliers, etc.) combined with driven and assertive personality,
Experience in people management, leading and directing multiple team members in a busy task-oriented environment,
Ability and experience in setting, monitoring, and reporting against targets to key internal stakeholders,
Budget management skills with a focus on value for money/return on investment
Flexibility and resourcefulness in work.
Ensures all team members under your supervision meet annual programme, performance, and revenue goals.
Ability to write reports, business correspondence, and procedural guidelines.

Application Closing Date
25th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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