🇳🇬 Job Vacancies @ Palmpay Limited – 9 Positions

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the following positions below:

1.) Mutual Fund & Insurance Operation Manager
2.) Business Development Executive
3.) POS Repair Technician
4.) Mandarin-Speaking Administrative Officer
5.) Compliance Manager
6.) API Library Software Engineer
7.) Chargeback Specialist
8.) Business Development Executive
9.) Sales Manager

Job Title: Mutual Fund & Insurance Operation Manager

Location: Lagos

Job Description

• As the Operations Manager for Mutual Fund and Insurance, you will be responsible for overseeing and optimizing the operational aspects of PalmPay's investment and insurance activities.
• Your role involves managing a team, implementing efficient processes, and ensuring compliance with regulatory standards.

Responsibilities

• Handle the daily operation and management of mutual fund products and insurance products.
• Assist in the packaging and promotion of mutual funds products and insurance products to drive user engagement and retention, such as conduct user research, design marketing campaigns, etc.
• Maintain close contact with the cooperation institutions, and keep abreast of the latest laws, regulations, and policies of the industry.
• Prepare regular reports for mutual fund & insurance products, and coordinate with internal and external parties on compliance, finance, and other matters.

Qualifications

• Bachelor degree or above in Finance or related fields.
• 3 - 5 years of experience in mutual fund or insurance or related field.
• Strong understanding of the mutual fund and insurance industry, including market trends, user behaviors.
• Strong team communication and collaboration skills, willing to learn and research, diligent and pragmatic.
• Excellent problem-solving and decision-making skills, able to make sound judgments based on data analysis.

Application Closing Date
19th February, 2024.

How to Apply
Interested and qualified candidates should send their Resume to: julius.olaoluwa@palmpay-inc.com using the Job Title as the subject of the mail.

Job Title: Business Development Executive

Location: Lagos
Employment Type: Full-time

Job Description

• As a Business Developer specializing in Point of Sale (POS) sales, your primary responsibility will be to identify and engage with key merchants to promote and sell POS solutions.
• Your role will involve building strong relationships with potential clients, understanding their business needs, and demonstrating how our POS system can enhance their operations and drive revenue growth.

Responsibilities

• Prospecting: Identify key merchants and target markets for POS sales, utilizing various sources such as online directories, industry events, and referrals.
• Client Engagement: Initiate contact with potential clients, establish rapport, and schedule meetings or product demonstrations to showcase the benefits of our POS system.
• Needs Assessment: Conduct thorough assessments of clients' business operations, payment processes, and pain points to understand their specific requirements and challenges.
• Solution Presentation: Present our POS solution in a compelling and tailored manner, highlighting its features, functionality, and potential return on investment for the merchant.
• Relationship Building: Cultivate strong relationships with key decision-makers within client organizations, demonstrating expertise, trustworthiness, and responsiveness.
• Negotiation and Closing: Negotiate pricing, terms, and contractual agreements to secure successful sales deals, ensuring mutual satisfaction and compliance with company policies.
• Collaboration: Collaborate with internal teams, such as product development and customer support, to address client inquiries, provide technical expertise, and ensure smooth implementation of the POS system.

Qualifications

• Proven track record in B2B sales, preferably within the payments or technology industry.
• Strong knowledge of point of sale systems.
• Excellent communication and interpersonal skills to effectively engage with merchants and build lasting relationships.
• Ability to understand complex business processes and tailor solutions to meet specific client needs.
• Negotiation skills and the ability to close deals successfully.
• Self-motivated, target-driven, and able to work independently as well as part of a team.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: POS Repair Technician

Locations: Abuja and Lagos
Employment Type: Full-time

Job Description

• As a POS Repair Technician, you will work as a member of a technical support team and will report to the Support Manager.
• You will be required to assemble and configure POS hardware.
• You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our Agents.
• You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities

• POS installation, maintenance, Troubleshoot, diagnose, and repair of hardware.
• Document, prioritize and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android and Sunmi POS devices is an added advantage.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Supports and maintains merchants' POS systems and terminals
• Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup and other maintenance tasks.
• Maintain technical knowledge related to our suite of hardware and software product lines and industry.
• Setup, configure, and test hardware.
• Install software and hardware at client sites, run and connect all cables between and at hardware devices
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
• Provide training to clients regarding hardware, and troubleshooting techniques

Qualifications

• ND / HND / B.Sc in related fields
• Must have a minimum of 2 years experience as POS repair technician
• Ability to manage and prioritize multiple tasks and deliver within deadline
• Advanced written and verbal communication skills
• Experience in configuration, installation, training and support of hardware or software products
• Expertise in Microsoft Office and Operating Systems
• Some Evening and Weekend schedules will be required.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Mandarin-Speaking Administrative Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Serves as the primary point of administrative contact and liaison with individuals, and institutions on operational matters concerning the Office.
• Organizes meetings, and other special events as appropriate.
• Ensure adherence of safety procedures via the reception desk (monitor logbook)
• Keep updated records of offices expenses and costs.
• Create a budget for and procurement of front office supplies.
• Provide adequate support in ensuring the procurement and dispatch of uniforms is done efficiently
• Ensure service providers for janitorial service, logistics and security services work in line with contract terms.
• Update calendars and schedule meetings.
• Provide basic and accurate information in-person and via phone/mail.
• Vendor management
• Logistics co-ordination for and from the Support Office
• Provide Chinese/mandarin translation services between expats
• Receive and sort external mails/Delivery/Courier daily

Job Requirements

• B.Sc in Business Administration or related fields
• Must have a minimum of 2 to 3 years admin experience.
• Good organization, time management and scheduling skills
• Basic bookkeeping experience, especially in accounts payable/receivable
• Experiencing using office management software, including word processing software and spreadsheets
• Typing speed of at least 60 words per minute with few errors
• Strong problem-solving abilities and excellent communication skills
• Ability to multitask
• Interpersonal relationship and Organizational skills
• Dependability and integrity.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Compliance Manager

Location: Ikeja, Lagos

Description 

• We are in need of a Compliance Manager who will be responsible for overseeing and managing all aspects of regulatory compliance within the organization.
• This role involves developing, implementing, and maintaining effective compliance programs to ensure adherence to relevant laws, regulations, and industry standards.
• You will be an ideal candidate if you have a detailed understanding of the regulatory environment within Nigeria across the financial services space and how companies have executed their different propositions. You should be focused on the details, process-driven and a strong communicator.

Responsibilities

• Regulatory Compliance:
  • Stay abreast of changes in financial regulations and ensure that the organization is up to date with all relevant laws and industry guidelines.
  • Interpret and communicate regulatory requirements to relevant departments within the organization.
  • Collaborate with legal and regulatory affairs teams to address compliance issues and provide guidance on regulatory matters.
• Policy Development and Implementation:
  • Develop and update compliance policies and procedures to reflect changes in regulations and industry best practices.
  • Implement policies across the organization, ensuring that employees are aware of and adhere to compliance requirements.
  • Conduct regular training sessions to educate employees on compliance policies and procedures.
• Risk Assessment:
  • Conduct regular risk assessments to identify and evaluate potential compliance risks.
  • Develop strategies to mitigate identified risks and ensure that appropriate controls are in place.
  • Collaborate with other departments to integrate compliance considerations into business processes and systems.
• Monitoring and Reporting:
  • Establish and maintain a system for ongoing monitoring of compliance activities.
  • Prepare and submit regular reports to senior management and regulatory bodies, summarizing compliance activities and addressing any identified issues.
  • Ensure that internal reporting mechanisms are effective in capturing and escalating potential compliance breaches.
• Investigations and Remediation:
  • Lead or participate in investigations related to compliance matters.
  • Develop and implement remediation plans to address any identified compliance deficiencies.
  • Collaborate with internal audit teams to ensure that compliance controls are effective.
• Communication and Training:
  • Foster a culture of compliance through effective communication and training programs.
  • Provide guidance and support to employees on compliance-related matters.
  • Act as a point of contact for compliance-related inquiries from internal and external stakeholders.

Qualifications

• A Bachelor's Degree in (Statistics / Accounting / Banking & Finance / Mathematics / LLB / Science) or any related field
• 6+ years of experience in a compliance role within the financial services sector.
• In-depth knowledge of financial regulations and industry standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Relevant Certifications, etc.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: API Library Software Engineer

Location: Ikeja, Lagos

Job Responsibilities

• API Library Design and Architecture: o Design, architect, and develop API libraries in Java, TypeScript, Python, PHP, WordPress, Shopify, and other relevant languages. o Ensure the libraries are scalable, secure, and adhere to industry best practices.
• Implementation and Coding: o Write clean, efficient, and maintainable code to implement API libraries. o Collaborate with cross-functional teams to integrate libraries into various platformsDeployment and Testing: o Manage the deployment process of API libraries, ensuring reliability and consistency across different environments. o Implement comprehensive testing strategies to guarantee the functionality and security of the libraries.
• Maintenance and Support: o Provide ongoing maintenance and support for existing API libraries. o Address and resolve any issues, bugs, or enhancements reported by users or internal teams.
• Documentation: o Create detailed and user-friendly documentation for API libraries, including usage guides, integration steps, and troubleshooting information. o Keep documentation up-to-date with any changes or enhancements to the libraries.
• Integration with Payment Solutions: o Collaborate with payment solutions architects to ensure seamless integration between API libraries and the core payment processing systems. o Optimize API calls for performance and efficiency.
• Collaboration and Communication: o Work closely with product managers, software engineers, and other stakeholders to understand integration requirements and provide technical solutions. o Communicate effectively with merchants and partners to assist in the integration process.
• Security and Compliance: o Implement and adhere to security best practices in API development. o Ensure compliance with industry standards and regulations related to payment solutions.
• Continuous Improvement: o Stay updated on industry trends, emerging technologies, and best practices. o Proactively suggest and implement improvements to the API libraries to enhance performance, security, and user experience.

Qualification

• Bachelor's Degree in Computer Science, Software Engineering, or a related field.
• 5 years of proven experience in designing, building, and maintaining API libraries.
• Proficiency in Java, TypeScript, Python, and PHP, and familiarity with WordPress, Shopify, and other relevant technologies.
• Strong understanding of fintech and payment solutions.
• Experience with API security, encryption, and compliance.
• Excellent problem-solving and debugging skills.
• Effective communication skills and the ability to work collaboratively in a team environment.

Application Closing Date
30th March, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Chargeback Specialist

Location: Ikeja, Lagos
Employment Type: Full-time
Job Level: Experienced

Description 

• We are seeking a highly skilled and detail-oriented Chargeback Specialist to join our team. The Chargeback Specialist will play a critical role in ensuring the accuracy and timely response to chargebacks on various third-party portals and treatment of escalations/revalidation mails. This role is instrumental in delighting customers and boosting the reputation of the organization.

Responsibilities

• Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
• Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
• Re-validate unsettled transaction position with reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Resolution of Customer issues
• Review and respond to mail inquiries

Requirements

• A Bachelor's Degree or its equivalent
• Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
• At least 2 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive

Location: Nigeria

Job Description

• As a Business Developer specializing in Point of Sale (POS) sales, your primary responsibility will be to identify and engage with key merchants to promote and sell POS solutions.
• Your role will involve building strong relationships with potential clients, understanding their business needs, and demonstrating how our POS system can enhance their operations and drive revenue growth.

Responsibilities

• Prospecting: Identify key merchants and target markets for POS sales, utilizing various sources such as online directories, industry events, and referrals.
• Client Engagement: Initiate contact with potential clients, establish rapport, and schedule meetings or product demonstrations to showcase the benefits of our POS system.
• Needs Assessment: Conduct thorough assessments of clients' business operations, payment processes, and pain points to understand their specific requirements and challenges.
• Solution Presentation: Present our POS solution in a compelling and tailored manner, highlighting its features, functionality, and potential return on investment for the merchant.
• Relationship Building: Cultivate strong relationships with key decision-makers within client organizations, demonstrating expertise, trustworthiness, and responsiveness.
• Negotiation and Closing: Negotiate pricing, terms, and contractual agreements to secure successful sales deals, ensuring mutual satisfaction and compliance with company policies.
• Collaboration: Collaborate with internal teams, such as product development and customer support, to address client inquiries, provide technical expertise, and ensure smooth implementation of the POS system.

Qualifications

• Proven track record in B2B sales, preferably within the payments or technology industry.
• Strong knowledge of point of sale systems.
• Excellent communication and interpersonal skills to effectively engage with merchants and build lasting relationships.
• Ability to understand complex business processes and tailor solutions to meet specific client needs.
• Negotiation skills and the ability to close deals successfully.
• Self-motivated, target-driven, and able to work independently as well as part of a team.

Application Closing Date
30th March, 2024.

Method of Application
Interested candidates can apply by sending their CV to: julius.olaoluwa@palmpay-inc.com using the job title as the subject of the mail.

Job Title: Sales Manager

Location: Garki, Abuja (FCT)
Employment Type: Contract

Job Description 

• We are currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
• Are you a seasoned Sales Manager with a track record in fintech and experience in the Merchant Acquiring Business? If you've successfully led teams to achieve results in projects related to merchant loans, we want to hear from you!

Key Responsibilities

• Develop and execute strategic sales plans to achieve company growth targets.
• Lead, mentor, and manage a high-performing sales team.
• Build and nurture relationships with key clients and partners.
• Identify market opportunities, trends, and challenges in the fintech sector.
• Drive sales performance through effective strategies and innovative solutions.
• Collaborate with cross-functional teams to enhance product offerings.
• Stay updated on fintech industry trends and regulatory changes.
• Prepare and deliver sales reports and recommendations to the management.

Qualifications and Experience

• Bachelor's Degree in Business, Finance, or a related field.
• Proven experience as a Sales Manager in the fintech industry.
• Successful participation in the Merchant Acquiring Business (Pay with Transfer) or merchant loan projects.
• Strong leadership skills with a history of leading teams to achieve project goals.
• In-depth knowledge of fintech products, services, and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, target-driven environment.

Benefits

• Competitive compensation package and performance-based incentives.
• Opportunity to play a pivotal role in a dynamic fintech environment.
• Comprehensive health insurance.
• Ongoing training and career growth opportunities.
• Collaborative work culture that values innovation and teamwork.

Application Closing Date
18th February, 2024.

Method of Application
Interested candidates can apply by sending their CV to: julius.olaoluwa@palmpay-inc.com using the job title as the subject of the mail.

Note: If you're a driven Sales Manager with a fintech background and a proven track record in Merchant Acquiring Business or merchant loans, we encourage you to apply!