🇳🇬 Job Vacancies @ Paga Nigeria – 7 Positions

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the following positions below:

1.) Quality Assurance Analyst
2.) Customer Service Representative
3.) Territory Sales Executive
4.) Senior Sales Executive
5.) Deputy Creative Director
6.) Digital Designer
7.) Senior Accountant

Job Title: Quality Assurance Analyst

Location: Yaba, Lagos
Department: Customer Experience
Employment type: Full-time
Sector: Financial Services
Career Level: Grade 5
Report to: Manager, Service Delivery

About the Role

• The primary responsibility of this role is to lead quality assurance activities in Customer Experience.
• The Ideal candidate will be responsible for monitoring, documenting, reporting, and providing feedback on the quality of customer service representatives on all platforms through the review of all interactions/processes within the Contact Centre to ensure they meet company customer satisfaction requirements.
• We require a strong, intuitive and driven candidate who will not just be task oriented, but goal oriented of making the QA effort of the Customer Experience team better.

Primary Responsibilities

• Conduct quality assurance/control functions to ensure compliance with a total quality management framework across all of Customer Care.
• Mentor and monitor frontline teams daily to ensure compliance with set customer experience standards.
• Conduct performance gap analysis and present propositions to the training unit for onward intervention
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Service Delivery.
• Conduct regular audits on key customer related processes for the attainment of operational efficiency.
• Produce intelligence and trend reports to manage efficiency indicators of the department.

Knowledge and Skill Requirements

• Bachelor's Degree with a minimum of a 2.1or equivalent
• 3-4 years related experience with at least 2years’ experience within a contact center environment required.
• Proficiency in Ms Office - Excel, Word, and PowerPoint
• Knowledge of using Xcally, Freshdesk and other quality assurance tools is an added advantage.
• Communicates tactfully and effectively both verbally and in writing.
• Flexibility and adaptability to new instructions and/or dynamic organisational priorities
• Must be a team player and able to work collaboratively with and through others.
• Good knowledge of Paga product and services.
• Strong knowledge of customer care processes and techniques.
• Must have completed the mandatory NYSC.

Key Competencies:

• Organisational and planning skills
• Excellent communication skills – verbal and written
• Superb communication and Interpersonal skills
• Attention to detail and accuracy
• Problem analysis and problem-solving skills
• Self- driven and hardworking
• Ability to multitask and manage competing priorities
• Good team player
• Flexibility.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Service Representative

Location: Yaba, Lagos
Department: Customer Experience
Employment type: Full-time
Sector: Financial Services
Career Level: Grade 3
Reports To: Team Lead, Contact Center

About the Role

• A customer service representative is responsible for supporting Paga customers, products and services at the frontline, proffer solution to customer’s inquiries, give information and handle complaints regarding organization’s products and services, keep customer satisfaction at the core every decision and behavior.

Primary Responsibilities

• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
• Follow through on customer queries ensuring prompt resolution and feedback
• Use relevant tools to track cases and meet turn-around-times and other required metrics
• Proactively solicit and avail information to facilitate 90% first call resolution
• Answers calls and respond to emails from customers professionally.
• Provide customer with product and service information.
• Obtain relevant data to handle complaints and inquires.
• Resolves complaints by clarifying issues; investigate and proffer solution.
• Escalate unresolved issues to internal/second level support.
• Up-selling and cross-selling of Paga products and services
• Perform any other duties as assigned by the Manager, Customer Care.

Knowledge and Skill Requirements

• Bachelor's Degree with a minimum of a 2.1 or its equivalent in a relevant discipline
• Experience: 0 -1 years of relevant experience
• Communicates tactfully and effectively both verbally and in writing
• Maintain effective work relationships with team members
• Flexibility and adaptability to new instructions and/or dynamic organizational priorities
• Must be a team player and able to work collaboratively with and through others.
• Must have completed the mandatory NYSC.

Key Competencies:

• Proficiency in Ms Office - Excel, Word and PowerPoint
• Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Territory Sales Executive

Location: Abeokuta / Ijebu, Ogun
Department: People Operations
Level: Entry-level
Sector: Financial Institution
Career Level:  Grade 5
Reports To: Regional Manager,  Lagos Region

About the Role

• The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
• The TSE is responsible for the assigned team’s sales productivity and directs efforts to have an overall impact on company results.
• The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.

Primary Responsibilities

• Achievement of commercial targets set for the territory
• A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, and transaction volume, among others.
• Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory
• Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to the expected standard.
• Mentor, coach and provide immediate correction to agents, PSPs, and aggregators, and escalate issues to State Managers where applicable.
• Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
• Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.

Representing Paga in the Assigned Territory

• Verify agent outlet before the account is created.
• Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
• Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
• Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.

Knowledge and Skill Requirements

• Bachelor’s Degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service

Key Competencies

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Job Title: Senior Sales Executive

Location: Yaba, Lagos
Department: Platform-as-a-Service

About the Role

• The Senior Sales Executive (SSE) will be primarily responsible for acquiring new clients for Paga PaaS products and take ownership of PaaS sales pipeline. SSE will be a subject matter expert in Paga developer products, the ideal candidate will be responsible for identifying growth opportunities and assisting clients in discovering specific-needs.
• SSE will be expected to work closely with the account management and business support team to follow up and nurture leads through effective communication with prospects, understanding their needs, and ensuring smooth sales and post-sales experience.
• The candidate should have experience in carrying a sales target, close sales and meet targets.

Responsibilities and Tasks

• Responsible for client acquiring target e.g Number of new clients, deals closed, revenue and transaction volume
• Generate quality leads and get them across sales pipeline
• Understanding clients’ needs and identifying sales opportunities based on similar client profiles
• Continuously update and maintain sales pipeline report
• Maintain relationships with new and existing clients to ensure continuous growth and sales targets are achieved.
• Ensure that client satisfaction levels are high & such that referrals are generated given good services.
• Conducting market research to identify selling possibilities and evaluate client needs
• Setting up meetings with potential clients and listening to their wishes and concerns.
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

Knowledge and Skill Requirements

• Minimum of 4 years of working experience in Merchant Acquiring
• Sales experience in Fintech / Telecom / Banking / SAS would be an advantage.
• Have an acumen and tact of handling C-Suite discussions
• Have experience in selling technical products, comfortable discussing system integration via API, SDK, widget among others.
• Strong negotiation and leadership skills
• Resourcefulness and self-motivation, with the ability to perform with minimal supervision
• Proactive to client matters
• Excellent written and oral communication skills
• Ability to exhibit emotional intelligence
• Confidentiality and the highest ethical standards must be maintained in all activities

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Job Title: Deputy Creative Director

Location: Yaba, Lagos
Department: Brand Strategy & Marketing
Employment type: Full-time

Job Summary

• We're seeking a Deputy Creative Director who can lead our creative team and other departments to deliver outstanding, data-driven projects.
• Your role will be to conceptualize and strategize, and then monitor the progress of marketing projects.
• Additionally, you'll be responsible for developing creative plans focused on Paga customers. You'll collaborate closely with the Head of Brand Strategy and Marketing.
• As the Deputy Creative Director, your goal is to ensure that all projects exceed our customers' expectations and drive sustainable growth by achieving the best possible visual and essential outcomes.

Primary Responsibilities

• Develop and implement concepts, and strategies in various projects/tasks and oversee them to completion.
• Championing the brand and creating user-cantered designs that cater to the wider design needs of the business.
• Collaborate with all teams/departments in Paga to obtain knowledge of the brief's requirements.
• Direct, coach and motivate the creative team to help them use their knacks effectively.
• Lead brainstorming/creative sessions to generate ideas.
• Implement the Marketing SLAs process for receiving briefs from departments/teams and provide feedback to the team.
• Train and guide the creative team and other departments into accomplished professionals.
• Monitor results of projects/team efforts and propose actions for the future.
• Work with external vendors to ensure all production work is in line with brand guidelines and on time.

Knowledge and Skills Requirements

• Minimum of 5 years relevant experience
• Proven experience as a creative leader or in a similar creative role.
• Provide experience in the creative process, strategy, marketing, graphic design, and brand development.
• Excellent working knowledge of tools/software such as Asana, SurveysSparrow, Photoshop, Illustrator, AfterEffects, Figma, CorelDraw, etc.
• Outstanding leadership and organization skills
• Exemplary interpersonal and analytical abilities
• Oversee and provide effective direction at photo shoots.
• Effectively check project tools, briefs and approve work.
• Command respect of freelance designers, media agents, vendors and be able to effectively manage their assistance.
• Must be self-motivated to prioritize and manage workload and meet critical project milestones and deadlines.
• Must be able to collaborate well with team members
• Clear and concise written and verbal communication skills
• Basic copy writing skills
• Must have completed the mandatory NYSC
• Social media marketing a strong plus
• Mastery of HTML/CSS a strong plus
• 3D illustration an advantage

Key Competencies:

• Collaboration
• Initiative
• A strong attention to detail
• A strong creative flair and originality
• Confidence, to present and explain ideas
• Tech savvy – keeping up with design and technological advances and relating them to job
• Inquisitive
• Integrity
• Innovative

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Designer

Location: Yaba, Lagos
Department: Brand Strategy & Marketing
Employment type: Full-time

About the Role

• This is a role for a creative data-driven individual with excellent aesthetic judgment and willingness to collaborate within a team environment. You will be an integral part of every stage in the creative process, from conceptualization to execution.
• As a Digital Designer at Paga, your responsibilities will include designing digital graphic assets, bringing them to life and delivering high quality and innovative motion graphic content that seamlessly integrates with multi-channel marketing, including social media advertising, email marketing, mobile in-app banners, and web banners. Responsibilities also include staying up to date on social and digital content trends and the latest digital design software.
• You will be a designer passionate about continuously iterating and improving on the effectiveness and efficiency of your output based on data and feedback.

Primary Responsibilities

• Work from brief to optimize and adapt campaign material and asset production for multi-channel marketing, including social advertising, email, editorial articles, mobile app placements, and display banners.
• Create highly engaging data-driven animation, interactive online content for social media, email marketing, mobile in-app banners, and web banners.
• Work closely with designers, copywriters, content creators, and teams to understand the project scope, objectives and be a stakeholder for performance in overall campaign development.
• Create and execute concepts for digital advertising.
• Assist in the creation of animation storyboards.
• Prepare conceptual layouts for the motion graphic project.
• Participate in brainstorming sessions to share new design perspectives and ideas.
• Ability to manage defined and agreed timelines to ensure complete project planning and execution tasks on time.
• Assist in selecting appropriate audio, graphic and animation styles for the project.
• Encode, convert, edit videos, and add effects/elements to enhance motion graphics.
• Support the design team with photo editing, bespoke illustration, and icon design.
• Train and develop others in the use of animation software.
• Keep abreast of advancements in animation as well as new technologies and techniques, contemporary trends in production design and popular music to deliver cutting edge work.
• Track and report conversion rate optimisation on every digital campaign.

Knowledge and Skills Requirements

• Bachelor's Degree in Mass Communication / Journalism / English or related field
• At least 3 years’ experience digital/motion design experience including digital campaigns, video production, design and animation or related field.
• Excellent use of tools - Adobe After Effects, Illustrator, Photoshop, Sketch, Cinema 4D, Premiere and Final Cut Pro.
• Ability to work well in a team environment and independently when necessary.
• Strong portfolio showcasing high-end digital design skills.
• Must have completed the mandatory NYSC.

Key Competencies:

• Strong interpersonal and communication skills
• Ability to comprehend and uphold brand style guidelines, producing work of a suitable style.
• Ability to solve an array of challenges through visual design.
• Must be able to mediate creative problems to arrive at the best solution.
• Manage time effectively, ability to multi-task, manage competing priorities and meet deadlines!
• Detail-oriented individual who reviews his/her work carefully - quality control is key.
• A self-starter with the ability to work independently and collaborate with teams.
• A strong interest in how design affects user experience.
• A can-do attitude. Self-motivated problem solver, detail-oriented, dedication, positive attitude, and flexibility - You get things done.
• Exceptional English skills in written and oral communication.
• Ability to work quickly without compromising quality or organisation.
• Familiar with Sketch & The Adobe Creative Suite to build out creative assets.
• Strong knowledge of current digital design best practices and techniques.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Job Title: Senior Accountant

Location: Yaba, Lagos
Employment Type: Full-Time
Department: Finance
Sector: Consumer Finance
Grade Level: 8
Report to: Finance Manager

About the Role

• We are looking for a passionate, self-driven and experienced Senior Accountant to join our team!
• As the Senior Accountant, you will keep financial records, prepare reports, and update financial information.
• You must be familiar with accounting procedures and should have experience with accounting software programs (like SAP and Oracle).
• The ideal candidate will be able to process business transactions, handle accounts payable and receivable, expense reports, receipts, prepare management accounts and other financial matters.
• Proven accounting experience is required.

Primary Responsibilities

• Analyze financial information and summarize financial status
• Spot errors and suggest ways to improve efficiency and spending
• Supervise month end financial activities. Assign and enforce deadlines for all stages of the closing process. Assist and contribute to the yearend closure process
• Fixed assets management and accounting
• Inventory control and accounting; to include daily analysis to predict potential challenges with the aim of reducing obsolete stock
• Supervise the delivery of internal and external audit
• Take ownership of the application and accounting of prepayment and accrual transactions
• Responsible for managing payroll journals at month end
• Assist the Finance Manager in managing and accounting for the company’s investment portfolios
• Ensuring tax compliance and prompt remittance
• Loans and grants management from point of acquisition to final repayment
• Timely and accurate preparation of monthly management report for review by supervisor
• Ensure compliance with all financial regulations
• Comply with International Financial Reporting Standard for financial statements
• Provide input into department’s goal setting process
• Produce error-free ad-hoc accounting reports and present their results to supervisor and management

Knowledge & Skill Requirements

• Minimum of 6 years’ experience in accounting, audit, or finance related function
• Proficiency across Data and Financial Analysis
• In Finance, Accounting or any related field and must be a chartered accountant (ACCA or ICAN) with at least 3-years post qualification experience
• Experience in Nigerian tax regulation and management is an added advantage
• Advanced computer software skills, including Excel, PowerPoint, and other accounting packages
• Must have completed the mandatory NYSC.

Key Competencies:

• Highly motivated and result oriented with a keen eye for details
• Good time management skills and the ability to prioritize
• Strong attention to detail and an investigative mind
• Problem-solving skills and initiative
• Ability to keep confidential information and always remain discreet
• Ability to work and deliver within deadline without supervision
• Good understanding of IFRS standards
• Ability and willingness to meet deadlines consistently
• Integrity and high personal ethical standard
• Proven ability to calculate, post and manage financial records
• High analytical skills
• Ability to prioritize and multitask
• Training and mentoring junior staff
• High level of accuracy and attention to detail
• Excellent verbal and written communication skills
• Ability to work as part of a broader team of different levels
• Intermediate computer software skills, including Excel and Accounting packages
• Experience in communicating and influencing senior stakeholders
• Decisiveness, good judgement, strong organizational skills
• Self-Driven and smart working

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online