Job Vacancies @ Paga Nigeria – 5 Positions

Paga is recruiting to fill the following positions:

1.) Inside Sales Consultant (Sales & Distribution)
2.) Senior Cloud Solutions Engineer
3.) Sales Administrator
4.) Field Sales Consultant
5.) Senior Software Engineer

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

Location: Yaba, Lagos
Department: Sales & Distribution
Employment Type: Full-Time
Career Level:  Grade 5
Sector: Financial Institution
Reports to: Inside Sales Manager, Lagos Region

About The Role

• The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.
• Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.

Primary Responsibilites

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
• Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed
• Build lasting relationships with agents based on trust and reliability
• Utilize software, database, script, and tools appropriately to achieve results
• Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service
• Make sales or recommendations for products or services that may better suit agent needs
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications.

Knowledge and Skill Requirements

• Bachelor’s Degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Excellent use of Freshdesk & Xcally tools
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Yaba, Lagos
Department: Product Development
Employment Type: Full-Time
Sector: Financial Services / FinTech
Reports to: Lead Platform Architect

Summary

• As a Senior Cloud Solutions Engineer at Paga, you will be responsible for broad technical design, implementation and administration of numerous platform services on Paga’s cloud infrastructure.
• You will be expected to be able to effectively assume independent ownership for the operation of significant components or areas of the cloud infrastructure, to successfully help the organization scale efficiently, and cost-effectively.

To be an effective Cloud Solutions Engineer at Paga you must:

• Be able to quickly grasp abstract concepts and translate them into appropriately cloud systems solutions.
• Be comfortable taking ownership for broad and important areas of cloud solution design and implementation.
• Be a core business resource for both decision making in the business that has platform relevance.
• Be meticulous about scripting and testing solutions to foster knowledge transfers, scalability and repeatability.
• Be a “performance maven”, focused on highly-performant delivery of system resources in as cost-efficient a manner as possible.
• Clearly understand and effectively weigh business trade-offs in decision-making.
• Be able to multitask well and be comfortable juggling multiple product-development streams at once. Be comfortable with rapid change and be comfortable taking ownership to deliver results in a high-pressure product development environment.
• Have a passion for quality and an ability and willingness to grow the ability of others in your team to meet those standards. Drive quality delivery across teams with which you work.
• Communicate clearly and transparently.
• Be comfortable operating at both a high and deep-dive (low) levels of abstraction.

Primary Responsibilities

• Vision & Strategic Leadership - Help develop and grow the technical vision for the Paga platform and engage meaningfully in the strategic development of the overall business. Engage directly in business strategic leadership when it relates to platform solutions
• Broad-scoped Technical Ownership - Independently own/oversee major areas of the cloud platform infrastructure including planning, architecting, operating, monitoring. Own responsibility for key delivery criteria such as availability, performance, reliability, cost, security and maintainability for large portions of the cloud infrastructure.
• Technical Leadership - Provide technical leadership to foster a motivated and productive small team of platform engineers. Contribute continuously to the professional growth of other more junior peers. Provide broad-scoped yet in-depth review of the work of teammates and reports.
• Process Leadership –Drive development and improvement of technical product development processes in collaborations with the other product development teams.
• Partner Engagement - Working effectively with industry/ecosystem partners to accomplish business goals related to the platform.

Knowledge and Skill Requirements

• A Degree in a related discipline
• 5+ years continuous experience working on enterprise platform engineering and 2+ years of cloud platform implementation/administration
• While we use an increasingly diverse software and platform stack, the following technologies and skills are most heavily used and therefore important to have some experience in:
  • Azure cloud services and management
  • Kubernetes & Docker containerization frameworks, deployment & management
  • Java application deployment and Tomcat
  • Infrastructure as code practices
  • Microservice architecture concepts
  • Relational DB architecture and administration (SQL Server, PostgreSQL)
  • Application performance monitoring solutions (e.g. Prometheus).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Sales & Distribution
Employment Type: Full-Time
Sector: Financial Institution
Career Level: Grade 8
Reports To: Regional Manager, Lagos Region

About The Role

• The Sales Administrator will work closely to assist the regional manager, state Managers, field Sales Consultants, and sales management team to coordinate, analyze, organize, and report lead generation activity, assist in enabling the productivity and performance of the Sales team as well as a variety of other tasks requested efficiently and effectively.

Primary Responsibilites
Sales Team Administration:

• Processing Regional Agent Account:
• Ensure that the sales team submit the required agent registration kit and KYC document.
• Process account creation request
• Ensure all records are adequately maintained
• Effective distribution and management of branding/merchandising materials
• Procure and retire regional float with RM approval

Sales Support

• Ensure good team building to enhance work productivity
• Organise and facilitate team meetings
• Organise and facilitate agent meeting, forum, info session etc
• Conduct out-bound calls to inactive and low transacting agents
• Work with team in prompt resolution of agent queries/issues

Knowledge And Skill Requirements

• Bachelor's Degree or HND or equivalent
• Strong knowledge of MS Office tools
• Support experience in a professional services, sales and marketing environment
• Knowledge of standard administrative practices and procedures.

Key Competencies:

• Attention to details
• Customer service skills
• Writing and verbal skills
• Organisational skills
• Administrative skills
• Excellent Interpersonal skills
• Problem solving skills
• Empathy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Suleja, Niger
Department: Sales & Distribution
Employment Type: Full-Time
Career Level:  Grade 5
Sector: Financial Institution
Reports to: State Manager, North Region

About The Role

• The Field Sales Consultant (FSC) oversees assigned areas to deliver all commercial targets in their territory.
• The FSC is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
• The FSC manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.

Primary Responsibilites

• Achievement of commercial targets set for the territory
• A Field Sales Consultant has ownership for achieving the overall commercial targets set for all areas within their territory.
• These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
• Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory
• Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
• Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
• Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
• Representing Paga in the assigned territory
• Verify agent outlet before account is created.
• Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
• Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
• Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.

Knowledge and Skill Requirements

• Bachelor's Degree from an accredited university or college
• 2 - 3 years of experience in FMCG sales
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Yaba, Lagos
Department: Product Development
Employment Type: Full-Time
Sector: FinTech
Position: Senior Software Engineer
Reports to: Software Team Lead / Software Architect

Summary

• Our purpose at Paga is to make it simple for 1 billion people to access and use money. We do that by delivering innovative financial services to the mass market across large, underserved markets.
• We were founded on the simple belief that the growing ubiquity of the internet and mobile phones enables us to build an ecosystem that empowers everyone to digitally send and receive money and to use simple but meaningful financial services.
• At Paga we value above all else, Collaboration, Ownership, Results Orientation, Integrity and Innovation (CORII).
• As a Senior Software Engineer at Paga, you will take on ownership for the implementation and technical effectiveness of broad functional and/or technical areas of the platform. You will be expected to contribute meaningfully to the design and improvement of the solutions you work on. You will be expected to contribute to the development of the improvement of the software development practice as a whole through peer leadership, code review, technical training, process improvement and technical thought leadership.

Knowledge and Skill Requirements

• A Degree in a related discipline
• 6+ years of continuous experience working on enterprise software application development OR an advanced degree in a related discipline and at least 4+ years of continuous experience working on enterprise software application development
• Solid experience working with team development tools and organization structures.
• Ability to multitask very well
• Comfort and experience providing technical leadership in a software development team

Technical Expectations:

• Code Sophistication - Understands a wide range complex code constructs, design patterns and frameworks proficiently and is able to navigate and apply them in their work. Is able to adapt third party frameworks to work better within their own domain of work. Is able to conceive of and implement custom frameworks that improve product development for themselves and others.
• Code Performance and Optimization - Is a "performance-maven", consistently applying performance-optimization considerations in work products. Actively contributes to the improvement of product design from a technical perspective including usability, security, memory management, manageability, reliability and performance.
• Abstraction Knowledge - Has mastery of most abstract software engineering concepts, applies them broadly across their work and improves the work of junior peers by applying these concepts in feedback.
• Technical Independence - Has end-to-end product development ownership for broad products/features/framework or product areas. Engages and provides constructive input into platform-wide technical and architectural discussions.
• Code Testing (Manual, Auto, Unit) - Contributes to the overall improvement of code testability and code testing tools and processes.
• Code Review Quality - Consistently performs in-depth code review within areas of responsibility, with feedback that goes beyond typical error-checking to include overall structure, performance, reliability and maintainability of the platform & code base.
• IDE/Tool Usage & Routine Automation - Implements automation to improve the development practice individually and across the team. Implements useful tools to improve development practices.
• Process Adherence & Development - Helps oversee process adherence across the team and contributes meaningfully to process improvement.
• Aesthetic Design - Contributes to improvement of overall product design through insightful feedback and implementation. Oversees aesthetic standards of more junior peers.

Non-Technical Values & Traits:

• • Scope - Owns end-to-end responsibility of medium-sized or relatively complex projects including engagement with project stakeholders. Requires little-to-no supervision of day-to-day work and consults senior architects when appropriate. Manages other more junior engineers contributing to their area of work.
  • Initiative - Independently identifies technical problems and proposes solutions across the platform, particularly in their areas of mastery. Seeks out ways to improve the system and product development practice and proposes them to the team leadership. Seeks out opportunities to improve the work-products of their peers. Own the technical testing and performance planning side of their projects
  • Follow Through/Scrappiness/Grit/Availability - Drives high-quality completion of their products fairly independently with little-to-no supervision. Influences stakeholders in their areas effectively to bring solutions to life. Is highly available in urgent moments to solve technical problems.

• Mastery/Depth of Understanding - Is the go-to expert in some significant area(s) of the code base. Has basic understanding of all key system frameworks and components and deep understanding of some. Has strong business-knowledge in one or more business functional areas. Thoroughly understand company processes and methodology well and promote understanding with others. Has sufficient knowledge of broad areas of the platform to provide intelligent technical input to the business
• Business Impact Awareness, Pragmatism - Understands the tradeoffs between technical, analytical and product goals, and strive to create solutions that satisfy all of these goals
• Vision & Strategic Perspective - Engages in the strategic decision-making process and provides useful input to strategy. Consistently provides strategic context and understanding to junior team members
• Collaboration – Courteous, tactful and diplomatic. Responds positively to request for help from internal and external partners. Does his/her share of tasks. Takes on additional work, when asked, to help a colleague out. Keeps people informed of progress on key tasks.
• Ownership & Results Orientation – Demonstrates self-motivation and initiative taking in personal and professional level. Takes decisive and accurate action to deliver value. Accepts responsibility for outcomes even when elements are not within his/her control, providing a balanced and objective explanation. Supports and encourages others to adopt a constructive attitude to the successful completion of work responsibilities. Share own successes and praise others for motivation. Motivates colleagues through their own enthusiasm and willingness to learn.
• Integrity – IS honest without fail. Treats everyone with respect. Expresses an interest in the way people behave, recognizing the importance of attitudes and motives. Acknowledges the good work of others. Pays close attention to the needs of others.
• Policy Adherence - Keeps up to date with rules and regulations. Applies policies, processes and procedures to daily working. Identifies and proposes solutions for improvements to ways of working.
• Communication – Expresses ideas or facts clearly. Good written and verbal communication skills. Promotes two-way communication with others through correct interpretation of messages and appropriate responses. Communicates in a non-threatening way. Shows empathy.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online