🇳🇬 Job Vacancies @ MTN Nigeria – 3 Positions

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.) Specialist - Product Development (Business Segment)
2.) Graduate - Chenosis, Chenosis
3.) Coordinator - Care, Human Resources

Job Title: Specialist - Product Development (Business Segment)

Job ID: 3769
Location: Victoria Island, Lagos
Job type: Full-time
Reports To: Senior Manager - Payments and Business
Division: MoMo Payment Service Bank (MoMo PSB)

Mission

• The Specialist Business Segments is responsible for the development, delivery & implementation of Fintech products and services as well across all digital channels (inclusive mobile apps).
• The role is also responsible for the development of user stories, working with stakeholders to ensure prompt delivery of prioritized backlogs, and delivering the priorities of the Group Finco business segment portfolio.

Description

• Conduct extensive market and region research and create realistic user stories for solution optimization.
• Drive the execution of fintech core products in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch.
• Responsible for the translation of product strategy into detailed requirements for prototyping and final development by the technical team.
• Monitor revenue and costs for the Fintech product portfolio to maintain profitability as per the organization's strategy and business plan.
• Collaborate with the CVM to develop and analyze loyalty and reward programs for fintech business developments.
• Research and analyze customer behavior in specific geography to design loyalty rewards in line with the overarching guidelines set by the group.
• Benchmark best practices in the market, prepare a business case, and present it to senior management.
• Collaborate with marketing to identify potential strategic partners to drive the rewards program.
• Use relevant metrics and measures to monitor existing loyalty and reward programs.
• Gather customer feedback on product performance and relay it to the Senior Manager-Payments, in a bid to improve product performance.
• Strengthen customer feedback loops and scale fintech product knowledge within the country.
• Work with stakeholders to optimize the Fintech product user interface and customer journeys across channels.
• Develop user stories and define acceptance criteria.

Educational Qualification

• Minimum of a Bachelor's Degree in Computer Science, Engineering, Commerce, or a related field.

Experience:

• A minimum of 3 to 7 years of relevant experience in a similar position.
• Experience in wallet platform products or fintech is preferred.
• Experience working in a global or multinational enterprise with a good understanding of emerging markets is preferred.

Application Closing Date
12th January, 2024; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Graduate - Chenosis, Chenosis

Job Identification: 3292
Location: Sangotedo, Lagos
Job Schedule: Full time
Job Category: MTN Level 1

Job Description

• Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.
• The Chenosis Graduate Programme must therefore ensure the successful delivery in context of:
  • Alignment of the Programme objectives with the overall MTN strategy
  • Rapidly changing ICT environment
  • The geographic complexity of MTN’s footprint across Africa and the Middle East
  • Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
  • Management of customer and supplier expectations
  • Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
  • Participative environment – highly diverse and team-focused
  • Rapid advancement of systems and technology
  • Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

Responsibilities
The Graduate: Chenosis will be accountable for the following Key Performance Areas:

• Conduct research on technology trends.
• Facilitate ad hoc meetings with relevant stakeholders as deemed necessary
• Type reports according to required formats
• Prepare presentations using information received
• Provide status / progress reports as required
• Drive improvement across the business to achieve the optimal service quality deliverables
• Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTNs corporate communication standards
• Editing of media (videos, audio) to reduce length while capturing the essence of the presentations / meetings
• Assist in the collation of information for reporting dashboards on various performance metrics internally to Senior Management as well as cross functional teams and externally to vendors; following up with the relevant parties to ensure information provided on time
• Assisting in curation of content in knowledge bases (intranet), understanding of the content, assisting staff in finding documents and knowledge, ability to answer frequently asked questions
• Assist in delivering the global product portfolio and roadmap
• Assist in defining Go-to-market activities focusing on innovation and revenue streams, working hand in hand with product managers across Chenosis MTN OPCO’s
• Assist in management / tracking of overall product lifecycle
• Interface with OpCo presales and design in support of large or strategic opportunities
• Assist in producing documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service, SLA’s), training documentation and business presentations
• Define and update weekly governance updates for installed base & new product development across MTN Group
• Research possible future requirements of customers in product roadmap using market insights and research.
• Continuously identify key gaps to grow portfolio/s based on market priorities, multinational accounts, across OpCo connectivity and Enterprise Sales needs
• Prioritize development activity on the network based on insights from corporate tenders across the group. as well as customer & market insights.
• Assist in defining & establishing frameworks & methodologies for Chenosis products team
• Possess the authority, presence and integrity to command respect from colleagues and from external contacts
• Planning and organizing as required
• Foster Team and independent work within Chenosis
• Foster cross functional collaboration between IT, products, technology, Sales and marketing

Quality Standards

• Adherence to set timelines and budget requirements
• Adherence to defined policies, processes and procedures
• SLA terms and conditions
• Timeliness and accurate of reports and assessments
• MTN Values: leadership, innovation, can do, relationships, integrity
• Evaluate new technology and define delivery plan.
• Develop capabilities to onboard new technologies
• This will require coding capabilities.
• Project management from evaluation to production of new technology capabilities.
• Operational responsibility to ensure platform availability

Educational Qualifications

• Minimum 4 Year Academic Degree in B.Sc. Computer Science / Software engineering or Programming/Electronic and Electrical Engineering and BTech.
• Post-Graduate will be advantageous

Experience:

• Graduate work experience or internships is a plus.
• Have a good understanding of embedded software and pro.

Skills / Competencies:

• Highly collaborative, inclusive, and agile atmosphere in partnership with multi-functional teams.
• Ability to learn, grow, and evolve.

Application Closing Date
5th January, 2024; 10:47

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator - Care, Human Resources

Job Identification: 3202
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager - Health
Division: Human Resources

Mission

• Ensure efficient care and claims management under the MTNN-approved health scheme.

Description

• Map trends and provide reports on various medical schemes.
• Support the quality assurance of health care providers.
• Support case management by maintaining trackers for proactive intervention and reporting.
• Enforce claims management SLAs and manage relationships with vendors.
• Implement innovative ideas on bill management and educate staff on measures that will reverse negative trends.
• Support the prompt resolution of staff issues.
• Support the international evacuation of employees and dependents when applicable.
• Provide pre-travel support for employees on international assignments.
• Support chronic sick leave tracking and investigation.
• Support the management of the MTNN work-site clinic.
• Contribute to the monthly employee services operational report.
• Prepare monthly bills for management approval: vet, analyze, and compile monthly bills in an approved format.

Educational Qualification

• First Degree in any of the Medical Sciences, e.g., Public Health, Epidemiology, Biostatistics, or any related field.
• Fluent in English

Experience:

• 3–7 years’ work experience from a reputable organization
• Experience in claims management
• At least Intermediate proficiency in the use of the Microsoft Office suite, i.e., Word, Excel, PowerPoint, etc.

Application Closing Date
29th December, 2023; 12:00

How to Apply
Interested and qualified candidates should:
Click here to apply online