🇳🇬 Job Vacancies @ Kuda Bank – 7 Positions

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the following positions below:

1.) Product Manager - Growth
2.) UX Writer
3.) Growth Marketer - Loyalty and Special Projects
4.) Content Writer
5.) Quality Assurance (QA) Engineer
6.) Fraud Analyst
7.) Product Manager - Business API

Job Title: Product Manager - Growth

Location: Lagos
Job Type: Full-time

About the Role

• We’re searching for an experienced Product Manager to join the Growth team at Kuda. As a member of the Product Growth function, you will be responsible for owning the development and execution of our Web Experience and SEO strategy.
• As a Product Manager in Growth, you’ll partner with our Growth, Product, Engineering, Analytics, Marketing, Content and Design teams to create a roadmap of powerful SEO content, memorable web experiences and data-driven experiments.
• You'll work with a high-performing, entrepreneurial, and product-focused group of engineers and marketers, in a highly collaborative and fun environment.
• In this exciting role, you'll have the opportunity to make a massive impact on the company, the product and most importantly, on the lives and livelihoods of our amazing users!

Responsibilities

• Take ownership of kuda.com, ensuring we remain at the forefront of content, SEO trends, website performance and user experience
• Together with our Leads for Growth, Engineering, Marketing and Content, you will create a clear vision for how we execute and continuously evolve Kuda.com.
• Develop and execute a product strategy for our website, focused on how we can increase our organic visitors and conversion from web to transacting users.
• Own the full product discovery and delivery process, from identifying the problem to ideating/research to delivering and then iterating
• Working with our web engineering team, monitor, understand and improve our web infrastructure
• Work closely with all departments in Kuda to ensure that all important and relevant content is accessible, up to date and performing effectively.
• Collaborate with growth analysts on forecasting, target setting and reporting all aspects of organic performance.
• Coordinate resources, and create project timelines, to ensure on-time delivery with the highest quality
• Deliver features and products that will create amazing user experiences and validate these with customers

Requirements

• 5+ years of experience in product management, with a strong focus on experiences, conversion from web to app and implementing/managing a CMS
• You possess a deep understanding of the operational, technological, and strategic aspects essential for executing successful web products.
• Proven experience executing SEO strategies effectively.
• You have designed, built and implemented content, web journeys and high ranking content
• Test & Learn Mindset; you are focused on failing and learning fast using experiments and data to lead the way
• Making an Impact: you have a proven track record delivering impactful changes, in particular web to app conversion
• Bias for Execution; you focus on defining the right MVP, making difficult trade-offs, and shipping effective features
• Exceptional Curiosity; you’re unafraid to ask questions, tinker, and learn to help drive product success
• You will have a strong understanding of the web and app ecosystems.

Advantageous:

• Worked within the Fintech space.
• Worked with GA4
• Knowledge of African markets and SEO trends
• An obsession with user experience.
• A desire to build something great.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: UX Writer

Location: Lagos
Job Type: Full-time

About the Role

• We're looking for an excellent UX writer with experience working on fintech apps and websites. If you pay attention to detail and you're keen on doing user research, simplifying user interaction flows, and helping users understand products, you'll be a great fit at Kuda.

Responsibilities

• Write and edit clear UX copy
• Provide functional and editorial quality assurance on copy
• Understand and use our style guide and brand tone
• Use customer data to define copy direction and improvements
• Edit copy for user guides
• Lead copy coherence efforts across apps and websites
• Work with the Product Design, Engineering, Marketing, Graphic Design and Motion Design teams.

Requirements

• Three years of experience writing user-facing UX copy for apps and websites, preferably at a fintech.
• A portfolio of writing and content samples
• A passion for apps and simple user journeys
• Experience working with customer research
• A collaborative approach to work
• Some experience working with interaction and visual design would be a bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Growth Marketer - Loyalty and Special Projects

Location: Lagos
Job Type: Full-time

About the Role

• We are looking for an experienced Growth Marketer who will be responsible for executing acquisition, retargeting and retention campaigns, monitoring campaign performance and analysing data to identify trends. This role will focus on loyalty programs and other special projects.

Responsibilities

• Own the growth marketing strategy relating to loyalty, referrals and viral loops with the objective of improving activation and retention of existing customers as well as acquiring new high value customers.
• Lead growth marketing efforts on ad hoc special projects, depending on business need. These are likely to include credit campaigns and operational updates as well as a variety of future projects that may be added to the roadmap.
• Execute acquisition campaigns across multiple digital channels, including paid social, search, programmatic and other relevant channels.
• Develop and execute App Store Optimisation (ASO) strategies across the App Store (Apple) and Google Play Store (Android) to maximise visibility and conversion rate.
• Develop and execute lifecycle marketing campaigns across multiple channels, including email, push notifications, in-app messaging, and other relevant channels.
• Monitor campaign performance and optimise campaigns based on key performance indicators (KPIs) such as conversion rates, user acquisition cost, and retention rates.
• Develop and execute A/B tests to optimize campaign performance and improve the user experience.
• Analyse data to identify trends and opportunities for improvement, and develop and execute campaigns based on data-driven insights.
• Work closely with our marketing and design teams to ensure our campaigns align with our roadmap and user needs.
• Be adaptive to business needs and take on ad hoc projects as required.
• Explore ways to utilize available technology to analyse, optimize and scale growth marketing efforts.
• Stay up-to-date with the latest trends and best practices in growth marketing, and share insights with the rest of the team.

Requirements

• Bachelor's Degree in Marketing, Business, or a related field.
• A minimum of 3 years experience in marketing or a related field.
• Previous experience working on marketing strategies for loyalty programs
• Strong understanding of customer acquisition and retention strategies, as well as some experience in developing and executing marketing campaigns.
• Strong understanding of marketing channels such as paid social, email, push notifications, and other relevant channels.
• Strong analytical skills and an interest in data analysis.
• Excellent communication skills and the ability to work collaboratively with cross-functional teams.
• Knowledge of mobile app analytics tools such as Mixpanel, AppsFlyer (or similar)
• Familiarity with marketing automation tools such Iterable (or similar)
• Passion for marketing and a desire to learn and grow in a fast-paced environment.
• Nice-to-have: experience working for a fintech or gaming app.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Content Writer

Location: Lagos
Job Type: Full-time

About the Role

• We're looking for a creative Content Writer with experience writing for a news, tech, or finance brand.
• You'd be a great fit for this role if you pay attention to detail, have excellent written and verbal communication skills, and you're passionate about writing that has a Nigerian context and can appeal to millennials and zoomers.

Responsibilities

• Plan content development and manage Kuda's editorial calendar
• Create compelling, grammatically correct and thoroughly researched articles, landing page content, blog posts, and social media content
• Optimise content to meet SEO best practices
• Manage the Kuda Help Centre
• Proofread and edit content from teams across Kuda
• Research and stay up-to-date with Nigerian and global fintech trends and news
• Learn our brand tone and use it flawlessly in content development.

Requirements

• At least three (3) years' experience writing for a known tech, news or finance brand
• Strong writing and editing skills
• Excellent attention to detail
• An understanding of digital content strategy
• A proveable knowledge of SEO best practices including keyword research and integration
• A passion for fintech and writing for a Nigerian audience
• Excellent people and verbal communication skills
• Experience with content management systems would be a bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance (QA) Engineer

Location: Lagos
Job type: Full-time
Department: Tech

Role Overview

• We are seeking a Quality Assurance (QA) Engineer to develop and execute exploratory and automated tests to ensure product quality.
• QA Engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics.

Responsibilities

• Develop and execute exploratory and automated tests to ensure product quality
• Create detailed, comprehensive, and well-structured test plans and test cases
• Monitor debugging process results
• Perform thorough regression testing when bugs are resolved
• Test current products and identify deficiencies
• Track quality assurance metrics, like defect densities and open defect counts
• Develop and monitor performance metrics for all stages of the production process
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements and ensure consistent project execution
• Plan, create, and manage the overall quality planning strategy
• Identify quality assurance process bottlenecks and suggest actions for improvement
• Stay up-to-date with new testing tools and test strategies

Requirements
You’ll be considered for this role if you:

• Have basic programming skills in one or more of these programming languages: Java, Javascript; Python; C#
• Have strong knowledge of software QA methodologies, tools, and processes
• Have a basic understanding of API Automation, with 1-2 years of experience
• Have experience in writing clear, concise, and comprehensive test plans and test cases
• Have hands-on experience with both white box and black box testing
• Have Experienced with either Cypress or Selenium Webdriver
• Have experience with Postman
• Have experience with AzureDevOps or Bitbucket
• Have hands-on experience with automated testing tools
• Have solid knowledge of SQL and scripting
• Have experience working in an Agile/Scrum development process
• Have experience with performance and/or security testing
• Have a sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinking and problem-solving skills
• Are a team player
• Have good time-management skills
• Have great interpersonal and communication skills
• Have good problem-solving skills
• Can take the initiative and adapt to a fast-paced work environment

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Fraud Analyst

Location: Lagos (Hybrid)
Job type: Contract

About the Role

• We are seeking a highly skilled and detail-oriented Fraud Analyst to join our dynamic Fraud Team.
• In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers' finances.

Key Responsibilities

• Identifying and investigating cases of fraud across our various channels
• Implementing measures to mitigate fraud risks and prevent fraudulent activities
• Monitoring all electronic transactions to detect suspicious patterns
• Handling escalations and providing timely resolutions to fraud-related issues
• Collaborating with internal stakeholders to identify trends and implement control measures
• Providing investigative findings on reported fraud cases to customers

Requirements

• Bachelor's Degree in a relevant field
• Minimum of 2 years of experience in fraud analysis or a similar role
• Strong analytical and problem-solving skills
• Knowledge of fraud prevention techniques and technologies
• Proficiency in using fraud detection tools and software
• Excellent attention to detail and ability to work with large volumes of data
• Good communication skills and ability to collaborate effectively with cross-functional teams
• Ability to work in a fast-paced environment and handle multiple priorities

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager - Business API

Location: Lagos
Category: Product

About the Role

• We are seeking a motivated and detail-oriented Product Manager to support our Business API product at Kuda. As a Product Manager - Business API, you will work closely with the Senior Product Manager and cross-functional teams to ensure our Business API aligns with our overall business objectives and delivers value to our customers.

Responsibilities

• Assist in the development and maintenance of the product roadmap for the Business API, prioritizing features and enhancements based on customer needs, business goals, and technical feasibility.
• Collaborate with engineering, design, and business teams to define and deliver high-quality API products that meet the needs of our customers.
• Conduct market research and analyze customer feedback to inform product decisions and identify opportunities for improvement.
• Assist in defining and tracking key performance metrics to measure the success of our Business API.
• Support the Senior Product Manager in developing go-to-market strategies and driving adoption of our Business API.
• Maintain relationships with key stakeholders, including customers, partners, and internal teams, to gather feedback and ensure alignment.
• Ensure the Business API adheres to industry best practices and standards for security, performance, and scalability.
• Assist in maintaining API documentation and communicating technical changes to customers and internal teams.
• Contribute to the development of a developer- friendly API marketplace to promote discoverability, ease of use, and adoption of our Business API.
• Stay up-to-date with the latest trends and technologies in the API ecosystem and share insights with the team.
• Coordinate with compliance and legal teams to ensure our BusinessAPI and related services comply with regulatory requirements and Kuda's KYB/KYC procedures.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Business, or a related field.
• 2 years of experience in product management, preferably with exposure to API products or developer- facing products.
• Familiarity with API technologies, architectures, and best practices.
• Strong analytical and problem- solving skills, with the ability to make data-driven decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Experience with agile development methodologies and tools such as JIRA and Confluence.
• Passion for delivering high-quality products that delight customers and drive business value.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online