🇳🇬 Job Vacancies @ Kuda Bank – 7 Positions

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the following positions below:

1.) Commercial Finance Associate
2.) Lead DevOps Engineer
3.) iOS Engineer
4.) Payroll Officer
5.) Service Recovery Officer
6.) Copywriter
7.) Debt Collection Officer

Job Title: Commercial Finance Associate

Location: Lagos
Job Type: Full Time
Department: Tech

Responsibilities

• Providing financial support and analysis to the Products and other divisions, including cost analysis, budgeting and forecasting.
• Collaborating with operational teams to understand and support business initiatives, and ensuring financial decisions align with overall company strategy.
• Collecting, compiling, and analyzing financial and operational data to support decision-making.
• Monitoring and reporting on the financial performance of assigned business areas, including revenue, margins, and return on investment.
• Ensuring compliance with financial policies, procedures and regulations.
• Developing and implementing financial reporting and metrics to provide insight into business performance.
• Providing financial analysis for new business opportunities, including investment analysis and business cases.
• Supporting the preparation of financial presentations for senior management and stakeholders.
• Continuously reviewing and improving financial processes to ensure efficiency and accuracy.
• Work with Business Unit heads to build their annual budgets and forecasts
• Prepares Plans, Updates, and Monthly Reporting that meet timing and quality of presentation requirements, facilitating management review and decision making while ensuring the integrity of the data and compliance with IFRS as well as the client’s company operating policies.

Requirements

• Bachelor's Degree or equivalent in Accounting or Finance related field from a recognized Institution.
• Certified Accountant (ACA, ACCA)
• 5+ years of work experience in Financial, Statutory ,Regulatory Reporting.
• In-depth knowledge of Financial Accounting and other aspect of accounting in general
• In-depth knowledge of Performance Management, Business Units and Product Profitability Reporting.
• Ability to understand Investment transactions and give appropriate accounting interpretation as required by various laws & standards
• Good Knowledge of relevant Accounting standards i.e. IFRS, IAS etc.
• Must have an eye for details and be very observant of hidden issues inside numbers.
• Ability to think out of the box
• Ability to interpret financial reports and gain meaningful insight into it
• Must be highly proficient in the use of Microsoft office application such as Excel, Word, PDF,
• Power Point, Outlook etc. Must be able to use simple accounting application such as Microsoft Dynamics.
• Good Knowledge of Investment applications
• Ability to build accounts from Trial Balance to Final account with notes
• Ability to develop excel spread sheet financial models for various finance reports.
• Ability to learn and be up to speed on new accounting trends and standards.
• Ability to investigate and correct outliers and irregularities in trends of key financial numbers in the books of accounts.

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
• We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Job Title: Lead DevOps Engineer

Location: Lagos
Job Type: Full Time
Department: Tech

The Role

• We are in search of a DevOps Engineer focused automation, deploying CI/CD tools and source control on AzureDevOp.

Other responsibilities include:

• Creating software deployment strategies that are essential for the successful deployment of any kind of software in the work environment.
• Collaboratively creating and updating the DevOps toolchain for continued relevance.
• Shared responsibility in the practice of continuous integration, continuous testing, continuous deployment and observability of deployed software solutions and the underlying infrastructures.
• Ownership of the practice of continuous delivery, configuration management, infrastructure as code and reliability engineering practice.
• Collaborate with stakeholders such as developers, software testers, DBAs, security specialists, product/project managers, etc on key initiatives.
• Enable developers’ efficiency and effectiveness through developer platforms, automation, etc.
• Coaching and mentoring other DevOps engineers.
• Keeping up to date with industry trends and best practices.

Requirements
Qualifications:

• Bachelor's or higher in Computer Science or a related field or equivalent experience
• 3+ years of industry experience
• Professional certifications are a plus

Experience:

• Have basic system administration and Linux skills. He/She should have practical knowledge of different build tools and CI/CD Platforms (Azure DevOps is a Plus)
• Have experience with at least one of GCP, AWS & Microsoft Azure (preferably Azure & AWS)
• Have experience with system automation, deployment, and implementation.
• Have experience with the DevOps practices such as CI/CD, continuous testing, observability, post-mortem, chaos engineering.
• Have experience with software development processes, tools and languages such as Python, .NET, Mobile Development, relational and NoSQL databases, scripting, and Git.
• Have experience with event-driven and distributed systems and the niche SaaS in the domain such as ElasticSearch, Redis, Kafka, etc
• Have experience with technologies such as Ansible, Terraform/Pulumi, Datadog, Kubernetes, Docker, Helm, etc
• Have experience with Kubernetes orchestration and management
• Have experience maintaining and support monitoring and alerting systems
• Have experience supporting and troubleshooting relational databases and distributed platform
• Have working knowledge of monitoring and event management tool Implementations
• Personal Attributes:
• Willing to embrace and enrich Kuda culture of empathy, teamwork and passion
• Have a strong desire for learning and growth.
• Have a sense of ownership and pride in your performance and its impact on the company’s success
• Are a critical thinker and possess problem-solving skills
• Are a team player
• Have good time-management skills
• Have great interpersonal and communication skills
• Can take the initiative and adapt to a fast-paced work environment

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
• We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Job Title: iOS Engineer

Location: Lagos
Job Type: Full Time
Department: Tech

Role Overview

• We are looking for a result-driven and analytical software engineer to work on our native iOS mobile application.
• S/he will use his or her understanding of programming tools and languages to analyze current codes, formulate more efficient processes, solve problems and create a fantastic experience for users.

Roles and Responsibilities

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with cross-functional teams to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Requirements

• Bachelor's or Higher in Computer Science or a related field or equivalent experience
• 3+ years of industry experience (ideally working in a start up or scale up)
• Proficient with Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation
• have experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Experience with performance and memory tuning with tools such as Instruments, Shark
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools
• Familiar with continuous integration.

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
• We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Job Title: Payroll Officer

Location: Lagos
Job Type: Full Time

The Role
This exciting and challenging role will sit within our People Operations team and be responsible for:

• Preparing employees’ compensation by the end of each month using payroll software
• Ensuring that taxes comply with company and various state regulations
• Preparing monthly reports on payroll expenses
• Scheduling various electronic payments and preparing the payroll reports
• Collecting daily, weekly, and monthly employee time sheets
• Calculating employee working hours
• Calculating employee benefits and deductions
• Distributing payment statements
• Responding to employee questions about compensation, taxes, benefits, and deductions
• Entering new employees’ data (e.g. bank accounts and tax identification numbers) into internal databases
• Calculating bonuses and allowances.

Requirements

• 2+ years proven work experience in similar Payroll Officer roles
• Experience working in Tech start up (beneficial)
• Hands-on experience with HRIS and accounting software
• Advanced Mathematical skills and strong attention to detail
• Good knowledge of labour legislation
• Excellent time-management skills
• Ability to deal with confidential information.
• Excellent communication and interpersonal skills.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
• We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Job Title: Service Recovery Officer

Location: Lagos, Nigeria
Department: Customer Excellence
Job type: Full-time

Role Overview

• Engage current and potential customers through physical channels to provide support and ensure customer satisfaction and retention towards the fulfilment of the strategic goal of the business at large while proactively providing our customers with personal service and attention that exceeds their expectations.

Responsibilities

• Act as the first point of contact to Walk-in customers.
• Hears and resolves complaints from customers and other interested parties.
• Resolve customer issues within the scope of existing service levels
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through the experience center.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Be very conversant with all the bank’s products to be better equipped to provide support to customers’ inquiries and complaints
• Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Respond promptly and effectively to escalated disputes and communicate findings to customers.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships through open and interactive communication.
• Ensure the highest level of service standards are maintained.
• Effectively listen to, understand, and clarify the concerns and issues raised by customers.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Able to use calming interpersonal skills to solve conflict as necessary.
• Maintain a clean and professional work environment at all times.
• Responsible for providing prompt yet personal service at all times.
• Any other duties as assigned.

Key Performance Indicators (KPI):

• Achieve a 95% first contact resolution
• Meet defined turnaround time for each category of complaint.
• Ensure high Telemarketing Conversion rate
• Consistent Call Quality
• Process Adherence
• Meet 100% sales target
• Achieve a 95% quality assurance score

Requirements

• HND / B.Sc
• 0-2 years’ experience in a similar role
• Conversant with major Telephony and CRM applications used across the industry.
• Ability to deal with diverse problems using facts, judgment, and discretion to resolve them.
• Have an instinct for anticipating and handling problems, crafting solutions, and communicating them to clients
• Ability to probe effectively for understanding.
• Listening attentively to customers on every complaint.
• Offer customers a solution or an alternative that best meets their needs.
• Ability to use calming interpersonal skills to solve conflict as necessary.
• Uses oral communication to listen and get clarification and responds to all requests in the best tone.
• Great Interpersonal communication skills.
• Knowledge of customer service practices and principles
• An understanding of banking procedures and policies and Computer literacy
• A high degree of intelligence, communication, and analytical skills
• Knowledge of the Financial Advisory and Intermediary Services Act.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Copywriter

Location: Lagos, Nigeria
Department: Marketing
Job type: Full-time

Role Overview

• We are looking for a creative Copywriter to write clear and concise copy for ads, publications and websites.
• Your words will inform and engage target audiences. Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail.
• If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.

Role and Responsibilities

• Write clear, attractive copy with a distinct voice
• Interpret copywriting briefs to understand project requirements
• Collaborate with designers, PR and other professionals on large- and small-scale marketing projects (e.g. email campaigns and landing pages)
• Conduct high-quality research and interviews
• Edit and proofread copy as needed
• Use SEO principles to maximize copy’s reach.

Requirements

• 5 years experience as a copywriter or related role
• Knowledge of online content strategy and creation
• Excellent writing, editing and proofreading skills
• Experience with SEO
• Strong research skills
• Collaborative spirit
• Excellent time-management and organizational skills.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Debt Collection Officer

Location: Lagos, Nigeria
Department: Credit
Job type: Full-time

Role Overview

• This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
• Handle questions or complaints.
• Investigate and resolve discrepancies in payments or accounts.
• Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
• Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success:

• Collection rate
• Conversion rate
• Customer Satisfaction Index
• NPS
• # of Cost Saving Initiatives Implemented
• % Training Evaluation.

Requirements

• OND / HND / B.Sc in Finance, Accounting, or a related field of study.
• 3-5 year experience
• Proficiency in the use of Microsoft Office
• Critical thinking and problem solving skills
• Good report writing and communication skills
• Customer service skills
• Good analytical skills
• Knowledge of relevant legal requirements
• Speaking and listening skills
• Negotiation and conflict resolution skills.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online