Job Vacancies @ Jumia Nigeria – 5 Positions

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Jumia is recruiting to fill the following positions:

1.) Senior Commercial Analyst
2.) NI - Health, Safety and Environment (HSE) & Facility Manager
3.) NI - Cashier (x2)
4.) NI - Refunds and Returns Experience Manager

Location: Lagos
Employment Type: Full-time

Job Objectives

• As Senior Commercial Analyst (Commercial Performance Manager), you will manage and coordinate the work of a small team of commercial analysts.
• This aims at bringing an exceptional growth for revenue, volume, margin, assortment and conversion rate.
• You will be definitely a main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.
• You will also be responsible for anticipating and structuring the commercial activity.

Your role will include 5 dimensions clearly identified:

• Business steering monthly and daily from topline to bottom line.
• Commercial event organization.
• Price management to ensure we offer the lowest prices across all markets.
• Weekly analysis of our Jumia actual trajectory versus business plan.
• Influencing / Coordinating other departments to ensure seamless execution.

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Key Responsibilities

• Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team.
• Giving daily and weekly visibility on key deviations versus Business Plan.
• Defining, coordinating and executing Jumia promotional events, from Black Friday and Jumia Anniversary to weekly commercial events.
• Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3.
• Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs).
• Increasing the number of fast moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience.
• Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each. development needed and receive the right level of prioritization by our BI team.

Qualifications & Experience

• Top Business / Engineering Schools and Universities.
• 6+ years experience.
• A significant experience in ecommerce, management consulting,
• venture capital, company creation or category management (retail)
• would be a plus.
• Proficiency in MS Office and Excel (VBA would be a plus).
• Ability to analyse large data sets to make strategic decisions.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
26th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

Job Summary

• The incumbent will be responsible for developing and implementing organizational safety programs.
• The role will review and update Jumia HSE policies and conduct risk assessments to detect potential hazards and plan precautionary measures.
• S/he will also be responsible for making sure that buildings and their services meet the needs of the people that work in them, and accountable for services such as cleaning, security, and parking, to make sure the surrounding environment is in a suitable condition to work.

Responsibilities
Health, Safety & Environment:

• Provide assistance, medical attention, or other personal care to workers as needed on timely basis.
• Monitor the effective implementation of appropriate Safety and Environment System procedures and provide for their updating in line with changes in Legislation and Company Directives.
• Identify and make recommendations for minimizing physical hazards and unsafe work practices.
• Implement action plans to monitor and control employee health and safety risk.
• Identify and implement processes and facilities in compliance with regulatory frameworks
• Execution of quarterly knowledge awareness and refresher courses on environment and employee health and safety
• Administration of fire drills, other emergency drills and awareness tips
• Development and engagement of fire and safety marshals
• Routine checks of facilities and working assets
• Takes part in accident / incident investigation.
• Carry out analysis of accident / incident statistics, identifying trends and suggesting improvement plans.
• Ensure that workplace tools and equipment are up to industry standards, meet regulatory requirements and are installed appropriately to reduce risk elements
• Conduct HSE risk assessment audits
• Generation of HSE reports based on workplace inspection results
• Detection of weakness in safety management program
• Creation and documentation of incident report and recommendations

Facilities Management:

• Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments
• Manage the upkeep of equipment and supplies to meet health and safety standards
• Inspect buildings’ structures to determine the need for repairs or renovations
• Review utilities consumption and strive to optimize costs
• Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors
• Control activities like parking space allocation, waste disposal, building security etc.
• Allocate office space according to needs
• Handle insurance plans and service contracts
• Keep financial and non-financial records
• Perform analysis and forecasting.

Requirements
Qualifications & Experience:

• Bachelor of Science / Engineering or equivalent with additional professional qualifications in HSE and Fire & Safety Management Systems
• 8 or above years’ experience in Health, Safety and Environment and Fire Services in warehouse management, with additional professional qualifications in Property/Estate Management, Facility Management Systems, of which 4 years should be in a supervisory capacity
• Working knowledge in Health, Safety and Environment Management Systems, Environmental Discharges, Incident Command System, Incident Investigation by using Tripod Beta Tool, HSE Auditing Techniques, and also in property management in a FMCG, warehouse, or manufacturing
• Diploma in Health, Safety & Environment and Facilities Management will be an added advantage
• Well-versed in technical/engineering operations and facilities management best practices.
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite Drive – Google Sheets, Google Docs, Gmail, etc.
• Skills and Competences:
• Attention to detail and high level of accuracy and precision
• Excellent communication and leadership, organizational and time-management skills
• Problem solving skills and analytical skills.
• Know how to manage priorities and work with short terms
• Ability to make quick and smart decisions under pressure.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
26th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Locations: Ikorodu & Ayobo - Lagos
Employment Type: Internship (6 months)

Objective

• The incumbent will, among other things, be responsible for the cash collected and its timely remittance to the Finance team at the end of each day and oversee the daily reconciliation of cash collections from riders, which consists in making sure that all delivered orders have been paid for.

Responsibilities

• Oversee the daily reconciliation of cash collections from riders, which consists in making sure that all delivered orders have been paid for
• Verify the payment method indicated by the delivery associates and the corresponding cash / POS remittance
• Book all collections in CPMT against the list of orders delivered
• Responsible for the cash collected and its timely remittance to the Finance team at the end of each day
• Remit the cash collected to FETS and get a proof of deposit
• Transfer this proof of deposit to the Finance team and create a payment in CPMT
• Responsible for the accuracy of the balances of each rider and your hub all collections must be completed and recorded on the same day
• Report the collections at the beginning of each day, and the previous day and share the list of any outstanding collections.

Requirements

• Candidates should possess an OND / HND / B.Sc Degree with 0 - 2 years relevant work experience.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
26th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria
Employment Type: Full-Time

Responsibilities

• Map the customers journey to ensure a seamless experience for return and refunds touchpoints
• Proactively identify pain points through a regular deep-dive culture to ensure appropriate improvement initiatives are activated
• Define conditions and rules that optimize workflow and maximize quality of experience
• Ensure continuous reporting and monitoring of key metrics to ensure quality control and efficiency of resolution management
• Ensure that end to end process for returns and refunds can be adapted to optimize customer journey experience across 10 unique markets in Africa

Qualifications & Experience

• B.Sc / HND in Social Sciences, Arts and/or other related field.
• MA/MSc will be an added advantage.
• 5+ years in a similar refunds & returns role

Skills:

• Demonstrated ability to problem-solve and deep-dive on complex challenges, leveraging on data as a key parameter for decision-making
• Extensive experience in process-mapping and work-flow management in an operations-centric setting
• Stellar project management and execution skills to navigate project milestones end to end
• Strong influencer, leveraging on clear and concise communication to manage relevant stakeholders in operations, marketing and commercial that holistically shape customer experience
• Ensure that end to end process for returns and refunds can be adapted to optimize customer journey experience

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online