🇳🇬 Job Vacancies @ Interswitch Group – 5 Positions

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the following positions below:

1.) Dynamics Developer
2.) Head of Data Science
3.) Sales Operations Executive
4.) Dynamics AX Administrator
5.) Platform Manager, Professional Services

Job Title: Dynamics Developer

Location: Lagos
Job Type: Full-time

Job Summary

• The ideal candidate has some prior experience in both Dynamics AX 2012 and Dynamics 365 F&O and looking to work in an innovative and forward- thinking environment.
• This position is ideal for an individual who is looking for career progression and the opportunity to upskill alongside a new challenge.

Job Description

• Provides technical and functional support in the areas of Microsoft CRM 2012 R2 & future versions administration, problem resolution, support, process mapping, development, testing, security & training.
• Work closely with other team members and partners to complete the ongoing Microsoft CRM on-premises 2012 migration to Dynamics 365 modules including Customer Support and Sales & Marketing
• Work closely with other team members and the lead developer to improve CRM/D365 system, helping the business to achieve her objectives.
• Designs and develops Dynamics 365 projects and customizations to meet the requirements specified in the Business - Requirement Document and Functional Requirement Document.
• Participates in design and code reviews and provides input into the design recommendation and ensures that all solutions are aligned to pre-defined architectural specifications.
• Performs unit tests and integrated testing to ensure delivered solutions are of high quality.
• Helps to define FDDs
• Routinely moves code between environments utilizing best practices
• Collaborates business analysts, other programmer, and internal users to identify, analyze, and troubleshoot technical issues related to Integrations and the Microsoft CRM/D365 application.
• Identifies and escalates impediments, issues, and risks affecting system performance to team lead and immediate supervisor.
• Performs coding changes and development according to established coding standards and best practices
• High level of knowledge with TFS
• Experience with X++, SSRS and MS SQL Server while also being proficient with CRM database structure, coding, and development techniques.
• Communicate effectively, both written and verbally, with both technical and non-technical professionals.

Job Responsibilities

• Own the roadmap, lead projects, and all Microsoft CRM/D365 enhancements
• Implement hotfixes in highly customized environment
• Review, customize, install/upgrade ISV solutions
• Manage the security and access to Dynamics systems
• Ability to lead a project (technical execution)
• Follow the organization define SDLC, branching and CI/CD policies
• Solid understanding of A/R module
• Familiarity with IDMF
• Proactive, will take the initiative and run with projects.

Requirements
Formal Education & Certification:

• University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.
• Microsoft Dynamics 365 Certifications
• ITIL

Professional Qualification(s):
Knowledge & Experience:

• Previous experience with Dynamics 365 Modules (Finance and Operation, HR)
• Previous experience with Microsoft CRM 2012 Migration to Dynamics 365
• Microsoft Microsoft CRM / 365 Development – in-depth knowledge preferred
• Performance Analysis and Troubleshooting -- High level of ability and knowledge preferred
• Database Query Languages -- High-level ability and knowledge preferred
• Verbal Communication -- High level of ability preferred
• Written Communication -- High level of ability preferred

Microsoft Tools:

• Visual Studio, 3-4 years of experience
• TFS, 3-4 years of experience
• Development Platform (.NET), 3-4 years of experience
• Microsoft Programming Languages (X++, C++, C#, C), XML 3-4 years of experience
• Microsoft SQL Server, 3-4 years of experience
• Microsoft Power Platform, 3-4 years of experience
• Microsoft Office Suite -- High level of ability and knowledge preferred
• Progressive experience in technical environments, 3-4 years of experience
• Bachelor's Degree

Experience:

• 3+ years of related experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Data Science

Location: Lagos
Job Type: Full-time

Job Summary

• To lead and manage a high performing team of data scientists and machine learning engineers to continuously deliver results
• To manage the entire lifecycle of data science products/portfolio and drive the development of new machine learning capabilities tandem with delivering business value using advanced analytics

Key Responsibilities
Leadership & Team Management:

• Lead, mentor, and inspire a team of data scientists, providing guidance on best practices in machine learning, statistical modeling, and data-driven decision-making.
• Facilitate career development and foster a culture of continuous learning and experimentation within the team.

Product Management:

• Collaborate with business development, product managers, and other stakeholders to enhance existing data science products.
• Actively engage in product lifecycle management, ensuring alignment with business objectives and customer needs.
• Oversee the deployment and maintenance of machine learning models in production, ensuring robustness and scalability.

Solution Innovation & Development:

• Design and build new data-driven products and services, leveraging machine learning, AI, and advanced analytics to meet evolving business demands.
• Explore innovative applications of data science to create additional value for our platform.
• Infuse machine learning capabilities into operational processes, improving efficiency and accuracy across workflows.

Collaboration & Cross-Functional Partnership:

• Work closely with business development teams to explore new opportunities for data solutions, acting as the technical counterpart to foster data-driven partnerships.
• Collaborate with product managers to define technical requirements for new features and enhancements, ensuring seamless integration of data science solutions.

Research & Development:

• Stay up to date with the latest advancements in machine learning, data engineering, and AI technologies.
• Lead the R&D efforts on emerging techniques such as natural language processing, reinforcement learning, and predictive modeling, ensuring continuous improvement in product offerings.

Performance Monitoring & Optimization:

• Establish and track key performance indicators (KPIs) for all data science initiatives, ensuring measurable impact on business growth and operational efficiency.
• Drive continuous improvement in the performance of deployed models, optimizing for speed, accuracy, and interpretability.
• Drive MLOPS best practices and Infrastructure improvement for all ML/DS initiatives.

Qualifications
Academic Qualification(s):

• Bachelor's degree in Computer Science, Engineering, or a related field

Professional Qualification(s):

• Not mandatory

Experience (Number of relevant years):

• Minimum of 7 years in Data Science, Machine Learning and Advanced analytics preferably from the fintech, telco or banking sectors.
• 2-3 years leading junior data scientists
• Proven experience in designing, developing, and deploying data science products in production environments.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Operations Executive

Location: Lagos
Job Type: Full-time

Job Summary

• Ensure the sales team possesses the necessary skills, knowledge, and expertise to compete and win in the marketplace.
• Develop and implement best practices in sales excellence.
• Accelerate sales enablement and performance with an established range of solutions.
• Provide training, consultation, and coaching services to support sales enablement.
• Collaborate with frontline sales managers and leads to design and execute effective management disciplines to drive Interswitch sales.
• Implement timely service delivery, engage relevant stakeholders, and share updates on progress and achieved milestones.

Key Responsibilities
Operational Compliance:

• Develop knowledge and understanding of Interswitch's policies, procedures, and relevant regulatory codes.
• Ensure adherence to standards and obtain authorization for exceptions from a supervisor or manager.

Sales Operations Management:

• Provide operational support services and, at times, act as a first-line supervisor in a transactional operations area.
• Accelerate sales enablement and performance with an established range of solutions.
• Support sales enablement through training, consultation, and coaching services.
• Work closely with frontline sales managers and leads to drive effective management disciplines for sales.

Data Collection, Analysis, Management, Insights, and Reporting:

• Collate and analyze data using pre-set tools and methods.
• Contribute to the preparation of data and analytics reports.
• Provide support and advice on training data management systems.
• Develop weekly progress reports, including:
• Activities progress against set timelines.
• Key risk and control indicators.
• Overall improvements to processes and procedures.
• Submit reports to the Lead, Sales Operations.

Stakeholder Engagement:

• Assist with stakeholder engagement through arranging actions, meetings, events, and supporting materials.
• Attend meetings led by Lead, Sales Operations, and acquire client needs on sales strategies requirements.
• Execute sales mitigation activities in line with communicated requirements.
• Build and maintain long-term relationships with internal sales personnel, contractors, clients, and consultants.

Policy and Process Development & Implementation:

• Work within established procedures to achieve goals.
• Collaborate with sales leadership to develop, execute, and optimize enablement programs.
• Determine sales enablement priorities with stakeholders and communicate KPIs.
• Facilitate content creation and use with sales and marketing teams.
• Consolidate and integrate feedback into enablement strategies.

Sales Training, Assessments, and Knowledge Management:

• Identify sales training needs and develop or acquire training courses to address gaps.
• Run training programs and provide coaching or mentorship to team members.
• Contribute to creating assessment centers and tailor assessment exercises.
• Implement policies and share knowledge on sales outcomes and innovative practices.
• Track training budgets and report variances to the Lead, Sales Operations.

Channel Partner Onboarding and Offboarding:

• Manage the delivery of onboarding and offboarding processes for channel partners.
• Ensure timely and accurate completion of administration processes.
• Provide support and guidance to line managers, new joiners, and leavers.
• Propose improvements to procedures.

Requirements
Education:

• University First Degree in Business Administration, Statistics, Sales and Marketing, or any Finance-related field.

Experience:

• At least 6 years of experience in Sales, with a focus on Sales Training and Enablement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Dynamics AX Administrator

Location: Lagos
Job type: Full-time

Job Summary

• Implement and monitor robust, stable and highly available technology platforms (i.e. systems, applications and services) that drive Interswitch business solutions

Key Responsibilities

• Contributes perspective to the functional direction
• Participate in Dynamics 365FO implementation throughout all project stages including analysis, design development, tests and support.
• Hands-on implementation and deployment of MS Dynamics 365 F&O in Finance, logistics and commercials.
• D365 Solution architect and consulting services to customers.
• Business process discovery documentation
• Prepare functional specifications for customization
• Offer user support to end users on day to end users of AX/dynamics 365
• Designing and preparing various reports required by various users.
• Design analysis services that can be used for business analysis
• Prepare user manuals and deliver training to end user
• Prepare test scripts and conduct user acceptance testing
• Develops, deploys, maintains and updates application code.
• Completes required coding to satisfy the defined acceptance criteria and deliver the desired outcome
• Writes and maintains units test for application codes
• Participate in daily stand-up meetings to plan and implement product features and upgrades.
• Contributes to requirement analysis, system design, and task estimation during sprint planning meetings.
• Assists in the development of automated testing and supporting code as necessary
• Responsible for delivery under the supervision of the software architect
• Solves problems efficiently

Academic Qualification(s) and Experience

• Good First Degree in Finance / Computer Science or other related area Professional
• Minimum of two (2) years’ experience

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Platform Manager, Professional Services

Location: Lagos
Employment Type: Full Time

Job Summary

• The ideal candidate will be responsible for managing technology processes inherent in creating, managing, and delivering training virtually.
• This includes building, partnering, and managing administrative platforms such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS) for the Professional Services team.
• Additionally, the candidate will market professional services learning solutions to pre-defined target markets and deliver assigned revenue targets.

Job Description

• Understands the vision and strategy for the Professional Services market.
• Builds and grows the Professional Services brand virtually.
• Successfully transforms key Professional Services onsite courses to virtual programs.
• Works with the team to ensure execution of sales strategies to improve market share for virtual training solutions.
• Provides and evaluates visuals used during the content development process.
• Works closely with the Design & UX Team to provide visuals, design, and UX for learning programs.
• Maintains and supports administrative platforms such as LMS and LCMS.
• Supports partner platforms for LMS and LCMS.
• Maintains, supports, and supervises tools, technologies, and content used during instructional design and content development.
• Provides technical and learning support for electronic and online delivery of learning programs.
• Delivers end-to-end learning solutions virtually on Professional Services platforms.
• Manages social and collaborative tools for knowledge sharing and team learning.
• Increases the virtual presence of the Professional Services portfolio.
• Increases the number of users on the learning platform to meet revenue targets.
• Effectively markets learning solutions to pre-defined target markets.
• Prospects new opportunities and identifies profitable customers across various sectors.
• Owns and manages internal and external KYC documentation processes for client onboarding.
• Provides periodic reporting on leads and sales activities.
• Develops and maintains strong relationships with key accounts.
• Liaises with internal teams to resolve customer issues.
• Manages project tracking and service upgrades.
• Monitors trends in client behaviour and provides market feedback.
• Offers insights into competitor strategies and solutions.
• Identifies opportunities for networking, conferences, and sales events to enhance sales impact.
• Tracks sales progress and reviews targets against actual revenue.
• Financial Perspective: Achieve set revenue targets.
• Customer Perspective: Growth in market share and penetration into new sectors.
• Internal Business Process: Relevance of content to market trends and seamless content consumption.
• Learning & Growth: Closing identified competency gaps.

Position Requirements
Formal Education & Certification:

• A Bachelor’s Degree in Computer Science or a related field.
• Additional qualifications in digital marketing, technical writing, project management, sales operations, or strategic management are a plus.

Experience:

• 7 - 10 years of hands-on experience in platform management, virtual training solutions, or a similar role.
• Proven expertise in managing technology platforms such as Learning Management Systems (LMS) and Learning Content Management Systems (LCMS).
• Demonstrated ability to implement and manage large-scale virtual training programs, from conception to delivery.
• Proven experience collaborating with cross-functional teams to drive organizational learning objectives, achieve revenue targets, and expand market share within the professional services sector.

Key Skills and Competencies:

• Strategic Thinking
• Sales Forecasting and Business Development
• Market Research and Data Analysis
• Project and Process Management
• Technical Proficiency (LMS/LCMS, E-learning tools, Authoring Systems)
• Communication and Relationship Management
• Performance Monitoring
• Content Marketing
• Customer Orientation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online