Job Vacancies @ FairMoney Nigeria – 3 Positions

Location: Lagos
Employment Type: Full time
Department: Operations, Collections

Description

• We are currently looking for passionate individuals who have a flair for debit recovery to join a fast growing team in Lagos.
• You will be working as our Loan Recovery Agent in our Lending team.
• You will be based in Lagos and working with our other Customer Success representatives, as well as our other teams based in Paris & India.
• Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
• You will do this by ensuring that customers with delinquent loans are contacted, negotiate overdue payments and carry out necessary actions that initiates recovery.
• We also need a folk who is going to help improve the team’s overall collections rate.

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Roles and Responsibilities
Your mission will be to:

• Plan course of action to recover outstanding payments
• Follow up with customers for all outstanding payments and identify problematic accounts.
• Ensures Non-Performing Loans are followed up and monitored diligently.
• Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
• Listen actively to customers and ensure conversation is collection driven.
• Advise customers on their payment options and best methods of payment.
• Properly document information from the conversation.
• Negotiate payoff deadlines or payment plans
• Create trust relationships with debtors when possible to avoid future issues

Requirements

• 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading.
• Good knowledge of the collection process and approach.
• Excellent collaborator and team player
• Excellent communication skills, both oral and written.
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
• You may have understanding / working knowledge of a collections system (advantageous)
• You should be comfortable skills in Microsoft office.
• You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• Typing test + Online Soft-skills test
• A screening call with the Senior Recruiter - 30 minutes
• Technical interview with the hiring manager - 30 minute

Location: Lagos
Employment Type: Full time
Category: Growth

Description
The role involves managing FairMoney cards operations post acquisition of the customers, which includes (but not limited):

• Building reliable delivery network across Nigeria by partnering with Delivery/Logistics companies, agency networks, etc.,
• Manage Customer experience and quality framework of cards operation for qualitative delivery.
• Maintain card's inventory to fulfil demand in cost effective manner,
• Stakeholder management for smooth delivery of programs and products.
• process development and creation of SOP.
• Manage and motivate card operation's teams for effective performance management.
• Managing outsourced agencies and ensuring that they deliver on agreed SLA's and quality expectations. Identify gaps and continuously interact with vendors to improve overall delivery standards

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Requirements

• Minimum of 5 years of experience in logistics/delivery in NG and 3 years in operations management.
• Experience working with C-level stakeholders, Product, and Engineering leadership.
• Experience implementing new systems.
• Experience leveraging data to make business decisions.
• Supply chain and product creation experience (order management and fulfillment, 3PL management, demand forecasting, inventory planning, manufacturing).

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with the Senior Recruiter ~30 mins
• Technical interview with the hiring manager ~30 mins

Location: Lagos
Category: BI & Analytics

Responsibilities

• Developing SQL code/Python, R scripts to interrogate our data to solve key business problems.
• Proactively bringing new ideas to the table relating to business questions, analytics approaches, datasets and ways of working.
• Assessing opportunities, understanding behaviour, testing hypotheses with data analysis.
• Communicate analysis, relevant trends and operational performances to internal as well as external stakeholders and across the business.
• Forecasting and scenario planning to create a data-driven performance from historic and current data.
• Present insights to stakeholders & senior management, translating analysis into the 'so what?' and identifying possible actions to take as a result.
• Presenting data in a clear and easy to comprehend manner, using visualization tools (Tableau), data warehouse (Bigquery), ELT tool (dbt and git).

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Requirements

• You have 2 - 5 years of experience in delivering actionable insight to support decision making in marketing, commercial, product, operational and/or strategic decisions.
• You have the ability to deal with ambiguity & form ambiguous questions into defined solutions to improve the business area.
• You have excellent communication skills and the ability to explain results from your analysis in layman's language to business users.
• You have a high level of SQL Proficiency – You’re good at quickly getting a grasp of any dataset that you're working with & support other analysts to do so, Python/R is a plus.
• You have a good understanding of the business – you quickly identify which metrics are relevant for an area and anticipate which data projects will add value.
• You have the ability to effectively form relationships with the business in order to help with the adoption of data-driven decision making.
• You have experience building models and dashboards to tight timelines and embedding these in operations to inform real-time business decisions.
• You have experience capturing stakeholder requirements across various levels of seniority and functions and building appropriate analytical solutions.
• You have strong data visualization skills, including knowledge of self-serve tools like Tableau or similar.
• You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data.

Benefits

• Work From Home Allowances
• Training & Development
• Family Leave (Maternity, Paternity)
• Paid Time Off (Vacation, Sick & Public Holidays).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team - 30 minutes.
• Assignment to be done at home.
• Technical Interview with Shashi Agarwal (Analytics Lead) - 60 minutes.
• Interview with the key stakeholders - 60 minutes.

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