Job Vacancies @ FairMoney Nigeria

Lagos, Nigeria Posted 2 years ago Posted on Accounting / Audit / Finance, Analyst/ Quality Control, Banking / Finance / Insurance

FairMoney is recruiting to fill the following positions:

1.) Loan Collections Officer
2.) Head of Card Operations
3.) Business Analyst, Retail Banking

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

See job details and how to apply below.

1.) Loan Collections Officer

Location: Lagos
Employment Type: Full time
Department: Operations, Collections

Description

We are currently looking for passionate individuals who have a flair for debit recovery to join a fast growing team in Lagos.
You will be working as our Loan Recovery Agent in our Lending team.
You will be based in Lagos and working with our other Customer Success representatives, as well as our other teams based in Paris & India.
Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
You will do this by ensuring that customers with delinquent loans are contacted, negotiate overdue payments and carry out necessary actions that initiates recovery.
We also need a folk who is going to help improve the team’s overall collections rate.

Roles and Responsibilities
Your mission will be to:

Plan course of action to recover outstanding payments
Follow up with customers for all outstanding payments and identify problematic accounts.
Ensures Non-Performing Loans are followed up and monitored diligently.
Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
Listen actively to customers and ensure conversation is collection driven.
Advise customers on their payment options and best methods of payment.
Properly document information from the conversation.
Negotiate payoff deadlines or payment plans
Create trust relationships with debtors when possible to avoid future issues

Requirements

2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
Apt in negotiating and persuading.
Good knowledge of the collection process and approach.
Excellent collaborator and team player
Excellent communication skills, both oral and written.
Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
You may have understanding / working knowledge of a collections system (advantageous)
You should be comfortable skills in Microsoft office.
You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

Private Health Insurance
Pension Plan
Training & Development
Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

Typing test + Online Soft-skills test
A screening call with the Senior Recruiter - 30 minutes
Technical interview with the hiring manager - 30 minute

2.) Head of Card Operations

Location: Lagos
Employment Type: Full time
Category: Growth

Description
The role involves managing FairMoney cards operations post acquisition of the customers, which includes (but not limited):

Building reliable delivery network across Nigeria by partnering with Delivery/Logistics companies, agency networks, etc.,
Manage Customer experience and quality framework of cards operation for qualitative delivery.
Maintain card's inventory to fulfil demand in cost effective manner,
Stakeholder management for smooth delivery of programs and products.
process development and creation of SOP.
Manage and motivate card operation's teams for effective performance management.
Managing outsourced agencies and ensuring that they deliver on agreed SLA's and quality expectations. Identify gaps and continuously interact with vendors to improve overall delivery standards

Requirements

Minimum of 5 years of experience in logistics/delivery in NG and 3 years in operations management.
Experience working with C-level stakeholders, Product, and Engineering leadership.
Experience implementing new systems.
Experience leveraging data to make business decisions.
Supply chain and product creation experience (order management and fulfillment, 3PL management, demand forecasting, inventory planning, manufacturing).

Benefits

Private Health Insurance
Pension Plan
Training & Development
Performance Bonus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

A screening call with the Senior Recruiter ~30 mins
Technical interview with the hiring manager ~30 mins

3.) Business Analyst, Retail Banking

Location: Lagos
Category: BI & Analytics

Responsibilities

Developing SQL code/Python, R scripts to interrogate our data to solve key business problems.
Proactively bringing new ideas to the table relating to business questions, analytics approaches, datasets and ways of working.
Assessing opportunities, understanding behaviour, testing hypotheses with data analysis.
Communicate analysis, relevant trends and operational performances to internal as well as external stakeholders and across the business.
Forecasting and scenario planning to create a data-driven performance from historic and current data.
Present insights to stakeholders & senior management, translating analysis into the 'so what?' and identifying possible actions to take as a result.
Presenting data in a clear and easy to comprehend manner, using visualization tools (Tableau), data warehouse (Bigquery), ELT tool (dbt and git).

Requirements

You have 2 - 5 years of experience in delivering actionable insight to support decision making in marketing, commercial, product, operational and/or strategic decisions.
You have the ability to deal with ambiguity & form ambiguous questions into defined solutions to improve the business area.
You have excellent communication skills and the ability to explain results from your analysis in layman's language to business users.
You have a high level of SQL Proficiency – You’re good at quickly getting a grasp of any dataset that you're working with & support other analysts to do so, Python/R is a plus.
You have a good understanding of the business – you quickly identify which metrics are relevant for an area and anticipate which data projects will add value.
You have the ability to effectively form relationships with the business in order to help with the adoption of data-driven decision making.
You have experience building models and dashboards to tight timelines and embedding these in operations to inform real-time business decisions.
You have experience capturing stakeholder requirements across various levels of seniority and functions and building appropriate analytical solutions.
You have strong data visualization skills, including knowledge of self-serve tools like Tableau or similar.
You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data.

Benefits

Work From Home Allowances
Training & Development
Family Leave (Maternity, Paternity)
Paid Time Off (Vacation, Sick & Public Holidays).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

A screening interview with one of the members of the Talent Acquisition team - 30 minutes.
Assignment to be done at home.
Technical Interview with Shashi Agarwal (Analytics Lead) - 60 minutes.
Interview with the key stakeholders - 60 minutes.

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