Job Vacancies @ Citibank Nigeria Limited (CNL) – 5 Positions

Citibank Nigeria Limited (CNL) is recruiting to fill the following positions:

1.) Relationship Manager
2.) Client Service Officer
3.) Trade Service Professional
4.) Cash and Trade Processing Representative
5.) Structured Trade Lead

Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations. It offers deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products.

The company was formerly known as Nigeria International Bank Ltd and changed its name to Citibank Nigeria in 2008. Today it employs about 300 people and operates 12 branches in Lagos, Abuja, Port Harcourt, Warri, Kano, Bonny, Aba, Lanlate and Ososa. As at December 31, 2016, it had over NGN 600 billion in total assets. Citibank Nigeria is owned by Citibank Overseas Investment Corporation, a subsidiary of Citibank N.A. (USA).

Job Req ID: 22441799
Location: Lagos, Nigeria
Job Type: Full-time
Job Category: Institutional Banking
Job Family Group: Institutional Banking
Job Family: Corporate Banking

Overview

• The Global Subsidiaries Group serves a select number of the world’s leading multinational companies.
• Our bankers are relationship managers who build and grow our long-term relationships with these clients.
• They orchestrate the delivery of Citi's vast global product platform and develop integrated financing strategies, by acting as a primary point of contact with the clients, and by working closely with Citi’s Banking, Capital Markets & Advisory, Risk, Compliance, Treasury & Trade Services and Markets & Securities Services divisions.
• This is a Relationship Management role within the Global Subsidiaries Group (GSG) with responsibility for managing Citibank’s relationship in the GSG team
• The candidate would cover corporate clients across different industries, becoming an integral part of the Global Subsidiaries Group team and responsible for business development in assigned markets, industries and geographical locations within Nigeria

Job Purpose

• The principal purpose of the position is to facilitate a focused and orderly interface between GSG’s customers, all the product and service groups in order to maximize revenues from customer relationships.

Key Responsibilities

• Develop and implement continuous (independent and joint) calling programs and interactions/discussions with assigned accounts and on prospective clients to create a continuous flow of incremental business opportunities.
• To deliver client revenue growth in line with assigned goals.
• Communicate frequently with and leverage the regional and global GSG Relationship Management network of senior managers and RMs and other global and regional partners both to win and retain business and also to effectively fulfil regional and global Relationship Management initiatives and directives.
• Credit process initiation, including proposal preparation, loan administration and remedial action as required, working in partnership with the Parent Account Relationship Management Team, Regional Account Management Teams, Control Units and relevant Citi network partners.
• Prepare quarterly credit call memo for all assigned relationships.
• Negotiation of loan/credit terms and conditions, pricing determination for various products, closing of transactions and follow up after sales.
• Understand the bank's credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.
• Responsible jointly with Risk/analyst for initial, annual and interim credit review of all assigned relationships credit.
• Ensure the consistent, professional delivery of client management disciplines including: KYC/AML, account plans, call reporting, lead generation, CRM Usage - pipeline management, oversight for implementation rollout, and relationship reviews.
• Strategizing with Product and Client Delivery partners on information learned from clients in order to help drive product enhancement, innovation and client satisfaction
• Creating robust client account plans
• Ensuring effective communication across the regional and global RM team (e.g. call reports, CRM, e-mails)
• Managing sales process from idea generation to mandate
• Putting together working groups and driving the deal process
• Driving client communications including RFP responses and pitch books
• Lead and Work closely with Citi service in providing account management and customer service to key customers.
• Responsible for achieving revenue goals from assigned relationships in the most cost effective manner.
• Provide ongoing market insights to clients, from Citi's rich repertoire.
• Maintain asset quality to avoid delinquent or impaired asset portfolio

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Development Value:

• Opportunity to work in a large and complex organization with a demanding customer base and in a challenging and changing business environment.
• Exposure to an open and multicultural working environment.
• Exposure to the full Citi scope of products used by our corporate clients and opportunity to develop a sound knowledge of Citi's core product range (Loans, FX, Cash and Trade, etc.).
• Opportunity to develop a thorough understanding of the extensive business Citi does with our corporate clients

Business Relationships:
Internal:

• Frequently interact with Citi service and O&T in general and Parent Account Management teams of assigned relationship
• Frequently interact with TTS to achieve high credit cross sell ratio by actively selling cash management and trade products.
• Frequently interact with Risk and CRMS to maintain acceptable credit quality of assigned relationship.
• Frequently interact with Fixed Income, Corporate Finance, EAF and other product units to generate structured customer solutions and incremental risk   assets

External:

• Frequently interact with relevant customers and TM prospects to generate incremental business for the bank.
• Keep abreast of regulatory/market changes and its impact on the business.

Person Specification
Qualifications:

• A BSc / BA Degree.
• A postgraduate degree and relevant professional qualifications will be an added advantage.

Skills & Experience:

• 15 years post-graduation experience out of which 10 years must have been in the banking industry and at least 3 years must have been on the Senior Manager or its equivalent grade.
• Experience in at least three major areas of banking.
• Credit and financial analysis experience
• Customer management and negotiation skills
• Ability to recognize and exploit business opportunities
• Strong Analytical skills
• Must be proactive, with attention to detail and timeliness in delivery of work output
• Information resourcefulness
• Strong verbal and written communication skills.

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Thinking complexities:

• Understanding the impact of constant regulatory changes on customers businesses and in converting them to business opportunities
• Ability to optimally coordinate the activities of the different units within the bank in order to deliver good quality service to the customer.
• Designing strategies and products to enable Citibank  stay ahead of competition
• Ability to convince customers to adhere to high compliance/ethical standards of Citibank for transaction processing in a compliant environment.
• Problem loan recognition capability.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Reference ID: 21337994
Location: Lagos
Employment Type: Full Time

Job Description

• The Client Service Officer is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.
• The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities

• Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
• Inform customer about problems (system failures, market issues) and provide regular resolution updates
• Escalate customer feedback, processing delays and errors appropriately
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
• Ensure adherence to all departmental standards and maintain control environment
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

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Qualifications

• A First Degree in any discipline
• 2-4 years of relevant experience
• Experience in customer service and/or finance
• Proficient in Microsoft Office
• Proven critical thinking and crisis management skills used to problem solve and make decisions.
• Consistently provide attention to detail to ensure accuracy
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving results.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Req ID: 22509963
Location: Lagos, Nigeria
Job Type: Full-time
Job Family Group: Operations - Transaction Services
Job Family: Transaction Capture Services

Overview

• Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
• It ensures global transactions flow smoothly around the clock, wherever we do business.
• Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

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Job Summary

• The Trade Service Professional is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.
• The overall objective of this role is to maintain position records and provide support with processes surrounding securities.

Responsibilities

• Provide support for Treasury and Trade Services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
• Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
• Process evidence and entries of the day-to-day ledger, control and process investment fees, and custody and trust accounts
• Execute transactions including cash transfers, maintain records, reconcile and review requirements for new products, and technologies
• Conduct quality reviews and ensure that production systems publish the appropriate information
• Ensure the timeliness and accuracy of customer reports, including regulatory / market requirements, new product presentations, etc.
• Process various transaction services tasks related for respective products under general supervision and assist new team members
• Assist with compliance of procedures and control activities as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications
Education:

• First Degree in any discipline.

Experience:

• 1 year of experience in a related role
• Previous experience that provides a basic knowledge of the organization and its policies
• Demonstrated ability to investigate issues and identify and solve problems
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem-solving skills.

Success Profile:

• You’ll have strong communication, planning and organisational skills which will benefit you and the team.
• Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity:
  • Analytical
  • Adaptable
  • Logical
  • Quick-thinking
  • Multi-tasker
  • Efficient.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Citi is an equal opportunity and affirmative action employer.
• Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Req ID: 22518529
Location: Lagos, Nigeria
Job Type: Full-time
Job Family Group: Operations - Transaction Services
Job Family: Cash Management

Overview

• Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
• It ensures global transactions flow smoothly around the clock, wherever we do business.
• Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Job Summary

• The Cash and Trade Processing Representative is an entry-level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team.
• The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment while focusing on quality, details and accuracy.

Responsibilities

• Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
• Perform limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
• Complete processing activities related to compliance and control
• Assist new team members with procedural tasks
• Contact internal and external customers on a frequent basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications
Education:

• University First Degree.
• Pass basic induction and operations training.

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Success Profile:

• You’ll have strong communication, planning and organizational skills which will benefit you and the team.
• Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity:
  • Analytical
  • Adaptable
  • Logical
  • Quick-thinking
  • Multi-tasker
  • Efficient.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Citi is an equal opportunity and affirmative action employer.
• Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Req ID: 22487660
Location: Lagos, Nigeria
Time Type: Full time
Job Category Product Management and Development
Job Family Group: Product Management and Development
Job Family: Trade Structuring

Job Description

• The role is a Revenue generating role responsible for origination, structuring, execution and on-going client management of Trade & Working Capital deals across SSA. It is critically required to support the future growth in revenues and development of solutions to client’s needs.
• This will support the significant growth plans that SSA Trade & Working Capital has built into the Strategy plan.
• The Structured Trade Head leads a small team directly, yet interacts with multiple teams through other managers and directly. In-depth understanding of how own sub-function (Trade Structuring) contributes to achieving the objectives of the function (Trade & Working Capital).
• A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business.
• Requires thorough understanding of the strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level.
• External communication/negotiation is also necessary e.g. with clients, lawyers, vendors etc. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy.
• Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.
• Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing/involved or responsible for diverse (cross-discipline) activities.

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Responsibilities

• The Structured Trade Head is responsible for overseeing the Trade Structuring Transactors, Analysts and Specialists within SSA, across all industry and client segments
• There will be a small group of Full Time Equivalents managed within the group and the portfolio will be material to the overall Trade & Working Capital business
• Responsible for setting the strategy for the team, managing the budget, driving origination, structuring and executing transactions across SSA
• Responsible for coordinating up with the SSA Trade & Working Capital Head to set and manage the overall Pillar
• Responsible for executing against his/her financial and risk framework and reporting on a monthly basis against their targeted goals and objectives
• Designated as the first line of defense in regards to the governance and management of the Product, Credit Risk, Operational Risk and Compliance Risk for sub-function
• Effective and timely coordination with the respective Coverage, Client Solutions, and Support functions within SSA
• Represent CitiTTSTrade at the respective industry forums and councils for Trade Structuring matters or as requested
• Proactively identify market conditions and trends that impact the Product Pillar or function, and provide timely, viable and manageable solutions to address as needed
• Credit Structuring skills and risk assessment experience within the Trade Finance, Commodities, Asset Distribution, EAF Pillars and Trade & Working Capital Credit processes - Global Deal Review
• Product knowledge of Trade Product set and the critical essential conditions as outlined in the Global Product Programs and Risk Acceptance Criteria
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Education

• Bachelor's /  University Degree, Master’s degree preferred and managerial experience

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience
• Extensive Trade Product and Credit Risk Management and Principle experience
• Knowledge of the Citi Infrastructure (or similar) processes in regards to Risk management and Operational processing within SSA
• Exceptional organization skills
• Tertiary level education.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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