Vacancies and How to Get a Job at British Council (Salary, Roles & Application Guide)
The British Council is recruiting for seven positions in Nigeria, covering technology, customer experience, examinations and finance. The vacancies are located in Lagos, Abuja, Kano and hybrid locations, with application deadlines running from 26 September to 11 October 2026.
For professionals searching for British Council jobs in Nigeria 2026, this recruitment offers opportunities across several career paths, including IT management, CRM, digital customer experience, financial planning and examinations operations.
About the British Council
The British Council is the UK's international organisation for cultural relations and educational opportunities. It works across areas including arts and culture, English language, education and civil society, with operations spanning more than 100 countries.
The current vacancies show that British Council recruitment in Nigeria is not limited to teaching or education roles. The organisation is also hiring professionals with expertise in technology, customer experience, finance, data analysis and operational delivery.
Available Positions
The seven advertised positions are:
- Systems Lead (CRM) – Nigeria, Hybrid
- Channel Experience Lead – Nigeria, Hybrid
- IT Manager – Lagos/Kano
- Delivery Network Coordinator (Exams) – Abuja
- E&E FP&A CoE Insights Senior Analyst – Abuja/Lagos, Hybrid
- E&E Finance Business Partner – Abuja/Lagos, Hybrid
- FP&A CoE Staff Costs Manager – Abuja/Lagos
1. Systems Lead (CRM)
What You'll Do (Simplified)
The Systems Lead will be responsible for making sure the British Council's CRM platform works effectively for customer sales and service teams.
The role involves configuring CRM workflows, troubleshooting problems, improving automation, monitoring data quality and supporting integrations with other systems. The successful candidate will also help introduce AI-enabled capabilities and improve how employees use the CRM.
Who This Role Is Best For
This is primarily an experienced CRM and technology professional rather than an entry-level opportunity.
Strong candidates should have experience with:
- CRM configuration and troubleshooting
- Automation and AI-enabled systems
- System integrations
- Customer service and sales workflows
- Data governance
- Testing and system rollouts
- Cross-functional stakeholder management
Salesforce administration or certification, Salesforce Agentforce and experience in global customer-service environments are desirable.
Estimated Salary Range
Negotiable based on experience.
The role is aligned to Pay Band 7, with the applicable country salary range determined during recruitment.
How to Apply
Apply online through the British Council recruitment system before 6 October 2026.
How to Increase Your Chances
Make your CV results-focused. Instead of simply saying you managed a CRM, mention the systems you worked with, automations implemented, integrations supported and measurable improvements in customer or operational performance.
2. Channel Experience Lead
What You'll Do (Simplified)
This role focuses on improving how customers interact with the British Council through web, chat, email and voice channels.
The successful candidate will analyse customer journeys, identify points of friction and work with Digital, Product, Operations and Marketing teams to make customer interactions easier and more consistent.
Who This Role Is Best For
It suits experienced professionals in:
- Customer experience
- Service design
- Digital experience
- UX
- Customer journey optimisation
- Digital transformation
Experience with UX research, usability testing, CRM, telephony, chat or knowledge-management platforms is an advantage.
Estimated Salary Range
Negotiable based on experience.
The position is aligned to Pay Band 7.
How to Apply
Applications close on 6 October 2026. The position is an indefinite contract with a hybrid working arrangement, subject to organisational approval. Applicants must already have the legal right to work in Nigeria because visa sponsorship and relocation assistance are not provided.
How to Increase Your Chances
Show evidence of improving customer journeys. Include examples involving customer satisfaction, reduced customer effort, digital adoption, self-service or channel performance.
3. IT Manager
What You'll Do (Simplified)
The IT Manager will oversee IT operations supporting the British Council's offices in Lagos and Kano.
Responsibilities include managing IT infrastructure, supporting technology projects, maintaining security standards, overseeing service-desk issues, managing IT budgets and ensuring compliance with corporate IT policies. The role also includes supervising IT support personnel.
Who This Role Is Best For
This position is suited to an experienced IT professional with management responsibilities.
The stated requirements include:
- English proficiency at B2 level
- MCP Windows 2016
- At least three years of IT experience
Estimated Salary Range
NGN18,437,079 gross annually.
How to Apply
The vacancy is based in Lagos and Kano and closes on 4 October 2026. Applications should be submitted online through the British Council recruitment system.
How to Increase Your Chances
Highlight experience with IT infrastructure, service-level agreements, cybersecurity, IT support teams, vendor management and technology budgets. Quantify the scale of systems or teams you have managed where possible.
4. Delivery Network Coordinator (Exams)
What You'll Do (Simplified)
Based in Abuja, this role coordinates the operational side of examination delivery.
The coordinator will manage venues, equipment, confidential examination materials, suppliers and delivery staff. The position also involves risk assessments, venue checks, incident management, compliance and post-examination processes.
Who This Role Is Best For
This role suits professionals with experience coordinating regulated services such as:
- Examinations
- Logistics
- Events
- Secure operations
- Venue management
A degree or equivalent experience is required, while experience with awarding bodies or educational assessment is desirable.
Estimated Salary Range
Negotiable based on experience.
How to Apply
The position is based in Abuja and applications close on 26 September 2026, making it the earliest deadline among the seven vacancies.
How to Increase Your Chances
Emphasise experience where accuracy, confidentiality, deadlines and operational controls were critical. Examples involving examinations, events or logistics can be particularly relevant.
5. E&E FP&A CoE Insights Senior Analyst
What You'll Do (Simplified)
This finance role supports financial planning and analysis through data preparation, reconciliations, variance analysis and reporting.
The analyst will work with financial information from systems such as SAP and Anaplan, investigate discrepancies and prepare reliable datasets and financial analysis for decision-making.
Who This Role Is Best For
It is suited to experienced finance and FP&A professionals with skills in:
- Financial data analysis
- Management accounting
- Financial modelling
- Forecasting
- Reconciliation
- Power BI
- Anaplan or similar EPM platforms
- SAP or similar ERP systems
Estimated Salary Range
Negotiable based on experience.
How to Apply
The role is available in Abuja/Lagos on a hybrid basis. Applications close on 11 October 2026 at 23:59 IST.
How to Increase Your Chances
Demonstrate that you can turn complex financial data into clear business information. Mention specific experience with reconciliations, monthly reporting, Power BI dashboards, financial models and multi-market datasets.
6. E&E Finance Business Partner
What You'll Do (Simplified)
The Finance Business Partner works closely with the English and Exams business to support budgeting, forecasting, financial modelling and commercial decisions.
The position involves preparing business cases, analysing profitability, performing ROI and cost-benefit analysis, developing forecasts and explaining financial performance to non-finance stakeholders.
Who This Role Is Best For
This is suited to finance professionals with intermediate experience in:
- FP&A
- Financial management
- Management accounting
- Financial modelling
- Forecasting
- Power BI
- Business partnering
Experience in education, examinations or commercial services, as well as SAP or Anaplan knowledge, is desirable.
Estimated Salary Range
Negotiable based on experience.
The role is aligned to Pay Band 7-F.
How to Apply
The position is based in Abuja/Lagos and is a permanent role. Applications close on 11 October 2026 at 23:59 IST. Candidates must already have the legal right to work in the country; relocation and visa sponsorship are not provided.
How to Increase Your Chances
Your CV should demonstrate both financial expertise and communication ability. Give examples of how your analysis influenced pricing, investment, budgeting, cost management or operational decisions.
7. FP&A CoE Staff Costs Manager
What You'll Do (Simplified)
This senior finance position focuses on workforce-cost planning across the organisation.
The manager will oversee staff-cost budgets, forecasts and models covering areas such as salaries, benefits, recruitment, attrition and organisational changes. The role also involves data governance, scenario modelling, senior stakeholder engagement and team leadership.
Who This Role Is Best For
This is a senior-level opportunity for professionals with significant experience in:
- FP&A
- Staff-cost management
- Financial modelling
- Workforce planning
- Data quality and reconciliation
- Anaplan or similar EPM systems
- SAP
- Multi-country finance operations
- Senior stakeholder management
A recognised international accounting or finance qualification is highly desirable, with CIMA, ACCA, ACA or an equivalent qualification listed as desirable.
Estimated Salary Range
N40,450,236 annually.
How to Apply
The position is available in Lagos or Abuja and is a permanent role. Applications close on 29 September 2026. Candidates must already have the legal right to live and work in the country where the position is based.
How to Increase Your Chances
For this senior role, avoid a CV that focuses only on accounting tasks. Demonstrate leadership, workforce-cost modelling, strategic influence and experience presenting financial insights to senior executives.
How to Successfully Apply for Jobs at British Council
A strong application for British Council recruitment should be tailored to the specific position rather than using one generic CV for all seven vacancies.
Match Your CV to the Job Description
For technology roles, relevant keywords include CRM, Salesforce, automation, AI, integrations, IT infrastructure, cybersecurity, service management and digital transformation.
For customer-experience positions, emphasise customer journey, UX, service design, analytics, digital channels, self-service and customer experience.
For finance positions, consider keywords such as FP&A, financial modelling, forecasting, variance analysis, Power BI, Anaplan, SAP, budgeting, business partnering and data governance.
For examinations operations, highlight logistics, venue management, compliance, risk assessment, confidentiality, supplier management and regulated service delivery.
Most importantly, only include skills you genuinely possess.
Common Mistakes to Avoid
- Sending the same generic CV for every British Council vacancy.
- Applying for a senior position without demonstrating the required level of experience.
- Listing responsibilities without showing measurable results.
- Ignoring the specific closing date for each vacancy.
- Applying for a Nigeria-based position without having the required legal right to work.
- Failing to highlight relevant technology, finance, customer-experience or operational skills.
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