Job Vacancies at Visa Incorporated (Nigeria) – 6 Positions

Location: Lagos
Employment Type: Full-time

Job Description

• Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, Cybersource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business
• The Global Client Readiness organization accelerates the Client Services deployment and scale strategy for Visa. We have a tight alignment with the product and technology teams to support design, development and deployment of Visa products and services to help speed client implementations. The organization is also responsible for all aspects of client readiness for business enhancement releases, client delivery, implementations, deployments, and support for all new and existing products and services, for all Visa clients worldwide
• We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

About the Role

• This role is for a Digital Solution Software Engineer and API Specialist within our Client Readiness team. As a key subject matter expert and team member, the successful candidate will provide direct API integration support for the onboarding and ongoing success of our clients that connect with us through the Visa Developer Platform (VDP), work with a diverse set of Visa issuers, merchants, and mobile ecosystem partners to deliver Visa Token Service and Secure Remote Commerce successfully into the CEMEA marketplace
• The candidate will be expected to leverage his / her deep understanding of REST APIs (and related technologies) and technical experience to work with clients and internal resources to support and bring products to market quickly and with minimal friction. Working collaboratively with various stakeholders, he/she will lead troubleshooting events with the clients and proactively resolve issues
• The successful candidate will develop and recommend scalable processes, communication tools and overall guidance to regional heads/leads to achieve the product and platform goals.  The role will also focus on supporting the Visa Token Service product platform for clients in the CEMEA region integrating to Visa Token Service as token issuers and/or token requestors.  This position would be ideal for a candidate with an API engineering or integration support background looking to build upon that experience in a payment’s technology company.

Essential Functions

• Provide API integration support and technical expertise to clients implementing APIs on the Visa Developer Platform, Visa Token Service, Secure Remote Commerce and related E-Commerce and mobile products, understand the client’s host system and drive activities for seamless integration into their solutions
• Provide first level technical integration support and product guidance for Visa Developer Platform, Visa Token Service, Secure Remote Commerce, SDKs and related APIs. This includes provision of advice and guidance to clients (issuers, merchants, token requestors, 3rd party providers, etc.) on integration options and act as the technical resource to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
• Carry out API technical briefing session(s) with clients on the scope and requirements of the APIs to be integrated into their solutions
• Be the subject matter expert with deep understanding of client integration requirements to support Visa API products and VisaNet processing, in addition to interoperability and dependencies that should be considered to minimize risk
• Support the onboarding process for VTS clients and work with regional teams in ensuring that they are accurately and appropriately supported
• Play a consultative role during pre-project engagements with key clients or products to understand the scope of client’s need and partner with the Products team in defining unique solutions where applicable. This also includes recommending improvements and enhancements to product capabilities
• Actively engage with internal stakeholders to ensure all projects are successfully executed and business goals are supported in a cost effective, timely manner that meets client's needs with a resulting high level of satisfaction
• Co-ordinate with Product, Account Management, Technology and other functions to ensure smooth client onboarding / implementation and troubleshoot post go-live support issues where required
• Contribute to developing internal and external product documentation
• Continually improve the customer experience through efficient service delivery and support.

Qualifications

• 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) in Computer Science or similar field, as a Full Stack Software Engineer with specialty in software development and integration covering web and mobile payment platforms.

Key Competencies:

• Professional fluency in French would be an added advantage
• You are a full stack software engineer with API backend integration experience in web-related technologies, and very skilled in Java, JSON, REST, Groovy and/or C#, using SOAP protocol,  XML, web applications, API design, SDKs, and related developer tools. Working knowledge of network security principles and experience in troubleshooting TLS connectivity issues, cryptography concepts, digital signature mechanisms, and familiarity with Android/iOS development
• You have experience with mobile contactless payment programs, Tokenization technology including the underlying specifications and relationship to EMV and ISO8583 financial transaction message format
• You have strong technical aptitude with the ability to articulate complex technical information and apply to business solutions and strategies
• You have exceptional project management, cross functional and global collaboration skills with the ability to manage complex and varied workload required to support multiple concurrent implementations, and multiple activities with both internal and external stakeholders
• You are a self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under pressing deadlines
• You have excellent interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines. Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences
• You can demonstrate good understanding of the various systems, products and services offered via the Visa Developer Platform
• A working knowledge and experience in the payments industry and ISO8583 transaction message formats, a plus but not required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Additional Information

• Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Reference: PIR 4239PHR00028
Job Location: Port Harcourt, Nigeria
Job type/Contract: TBD.

Job Summary / Role Description

• Provide assistance to individuals for all visa related issues;

Duties and Responsibilities

• Track applications, including emergencies and high profile cases;
• Keep informed of laws, regulations related to all visa cases;

Knowledge & Qualifications

• Minimum of a University degree.

Experience:

• 1 to 2 years cognitive experience

Skills and Abilities:

• Fluent English;
• Excellent IT and analytical skills;
• Excellent communications and interpersonal skills;
• Strong interpersonal, team-oriented skills. Self-motivation and direction, with strong bias toward timely performance and problem resolution;
• Attention to detail, and the ability to read and draft blueprints (as-builts), negotiation / customer relation skills, strong communications and interpersonal skills, leadership skills.

Salary range
Competitive.

Application Closing Date
18th May, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only spontaneous candidates will be considered for this position.
• The information submitted shall include:
  • Expected salary (year, gross)
  • Notice period (weeks)
  • Email address of the candidate.

Location: Lagos
Employment type: Full time

Job Description

• Visa Consumer Authentication service (VCAS) is a data-driven hosted Access Control Server (ACS) solution designed to support an issuer’s 3-D Secure authentication strategies. Its risk-based authentication capabilities work behind the scenes to evaluate each transaction based on shared data to reduce checkout friction, while providing greater levels of security.
• Cardinal Consumer Authentication (CCA) is a rules-based authentication solution that gives merchants the ability to create customized, adjustable rules, from hundreds of different, enhanced data fields, that will determine whether a transaction is being conducted by a legitimate consumer or a fraudster.
• We are looking for a Manager within our Solutions Management team with varying levels of experience and background to join our progressive team.
• The candidate should be able to lead commercialization and technical solution sessions with Visa partners and clients and provide expert advice to clients’ business leaders and partners who want to use the Cardinal VCAS or CAA capabilities
• The candidate filling this role will be a key team member of the CEMEA digital solutions team, based in our Lagos Office in Nigeria.
• Candidates must have prior experience and background working with issuer ACS platforms, MPI’s or 3DS servers or relevant platforms.
• The candidate will direct the partners / clients’ technology teams on solution design and lead deep-dive sessions to define user flows.  In addition, he / she must be highly collaborative, bring a structured approach to client engagement and documentation, employ moderation and facilitation skills, have a passion for payments, and have an ability to communicate complex information to both technical and non-technical audiences.
• The role will require leading complex solution discussions and will span multiple teams, projects, geographic locations, and time zones
• Visa is looking for self-starters that are thought leaders with a proven track-record of success in fast-paced payments technology environments with demanding timelines.

Responsibilities

• Be the ultimate Subject Matter Expert (SME) for Cardinal solutions in the region
• Work alongside a cross-functional team of Sales and Business Development to build and drive strategic business goals for Visa
• Work closely with our partners across the solution development cycle starting from strategy and solution definition, driving and supporting the completion of key execution deliverables
• Responsible for leading design discussion and as well as deep dive workshops with partners/clients for developing and driving adoption of VCAS
• Coordinate resolution of issues and design of new solutions with the regional, Hub and global product team
• Support management of project pipeline, prioritization and driving the client engagements as per opportunities pipeline
• Track progress on projects’ implementations and act as first line of support for product related issues
• Stay abreast of trends in the payments, technology, business, identifying implications for Visa’s Product & Solutions strategy and our clients businesses
• Adopt human-centered design thinking around how Visa can improve its customer experience across Visa’s product and solutions sets
• Manage through influence, but without direct management authority
• Embrace teamwork while promoting a culture of openness and flexibility
• Ability to work with highly confidential issues with discretion is required

Qualifications

• BA / BS degree with an aptitude and passion for technology
• Preferred knowledge or experience on Authentication methods, 3DS / EMV 3DS and ACS solutions
• Have a strong engineering or architecture background focused on Web technologies, APIs (REST / JSON), and machine-to-machine communication over the Internet.
• Be willing and able to get hands-on with technology teams or deep-dive into user flows with clients.
• Be as comfortable working with an institutional developer at one of Visa’s large banking clients as with a developer at a payments startup.
• Eagerness and self starting approach and an entrepreneurial mindset
• Problem-solving, organizational, analytical, and critical thinking skills
• Excellent written and verbal communication skills
• Preferred knowledge or experience with Agile methodology to drive product development and deliver

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment type: Full time

Job Description

• This position will perform a key leadership and transformational role in the development of Cybersource Sub Sahara Africa (SSA) expansion plans.
• Working in strategically targeted countries, this role will be focused on appraising the market opportunity and delivering strategies that enable
• Cybersource to identify, qualify and contract with new merchants and resellers.
• This is an account management position, and as such the candidate must possess strong commercial acumen and extensive payments industry knowledge to be a spokesperson for the organization both internally and externally.
• Direct responsibility for Cybersource business development within the SSA region inclusive of sales of online payment, fraud management solutions and ancillary products to enterprise level clients and global organizations.
• Create and develop sustainable long term relationships with key Enterprise customers.
• Manage close working partnerships with Visa Inc. stakeholders in the CEMEA/SSA Region, including Group Country Managers,
• Business Development Managers, MSS Leaders and Country Risk Managers.
• Responsible for maintaining business opportunities and building a pipeline of activity from initial qualification to delivery of revenue.
• Interface with country leads on key elements of product expansion, demonstrating deep financial insight and collaboration with key stakeholders.
• Leveraging internal resources and marketing programs as well as industry knowledge and personal sphere of influence to ensure all internal stakeholders are appropriately engaged to ensure successful conclusion and implementation of key opportunities.
• The post holder will be the interface for Cybersource in market and as such should present themselves as credible and confident with the ability to negotiate at Senior Management and Board level as well as being comfortable with enterprise procurement processes.
• Report to management regularly and provide timely updates on both Pipeline and Forecasts for all product lines and services
• Negotiation of pricing and discounts as well as contractual terms within set parameters
• Build an understanding of the product and regulatory requirements within region so Cybersource can position its services appropriately for successful expansion.
• Create and execute against change management requirements, implement best practice and maintain as strong focus on internal efficiency and functional collaboration.
• Lead initiatives which have a direct impact on customer engagement and be an advocate of a 'customer first' approach.

Qualifications

• Proven experience of successfully developing & maintaining business in a start-up/growth environment (i.e. early stage company or new division in existing company).
• Experience in selling product or solutions, preferably in enterprise software, BPM, SaaS, Professional Services, or IT industries. Payment services experience strongly desired.
• Ability to interpret different data sources and extrapolate learnings and identify possible course of action / correction
• Ability to think strategically and develop go-to-market plans, with a willingness to develop high-quality tools, collateral, presentations to execute your vision
• Strong buyer journey and sales enablement orientation—message, buying-cycle-savvy, understanding of sales methodologies, customer business process focused, effective tools/proof.
• Expertise in analyzing and managing closed-loop marketing/sales processes
• Significant customer relationship management and influencing skills in a solution sales environment
• Significant experience of working with customers who have complex multi region operations with aggressive growth plans
• Demonstrated experience of constructing strategic plans and successfully executing against them with a collaboration mindset
• Must be able to skillfully prioritize and manage concurrent projects and issues.
• Self-starter with exemplary organization and resolution management skills
• Committed to service excellence and added value through exceeding client expectations and anticipating client needs. Works in close partnership with clients to achieve their aims and develop a mutually beneficial working relationship.
• Possesses a clear understanding of the broader competitive environment and forges strategic links outside the business.
• Provides clear, long term strategic direction supported by clear objectives while building new approaches and strategies needed for the company to evolve.
• Co-ordinates and implements departmental strategies that support the group strategy; clearly communicates/cascades strategy information to appropriate stakeholders.
• Engages with others to proactively think about responding to competitor moves, external threats, or emerging business opportunities.
• Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies.
• Consistently strives to achieve and improve upon quality standards expected by colleagues and clients.
• Works across boundaries and in partnership with others to achieve goals.
• Identifies growth areas/new opportunities for business by anticipating future needs/trends in industry. Seeks out internal/external
• perceptions and data; uses these to shape strategic plans.

Additional Information
Diversity & Inclusion:

• Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture.
• We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
• By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa Payments Limited is a better place to work and a better business partner to our clients.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Number: REF33198L
Location: Borno
Employment type: Full time

Job Description
What we expect of you day to day:

• Proactively contribute to the annual business/account plan and execution for assigned major, medium and small client accounts, agreeing with the Country Manager what actions will be required for their product/portfolio.
• Manage a product portfolio or product for assigned accounts, ensuring clients are provided appropriate support from Visa. Work with clients to identify new and ongoing business opportunities, introducing new products and services as appropriate.
• Plans, structure, negotiate and present business offers to large, medium and small accounts. Provide direction and guidance to less experienced team members by sharing expertise and specialist knowledge.
• Work closely with the assigned clients regularly liaising with multiple key stakeholders (mid-level managers, C-1 level, C level) in the designated accounts, which should translate into quantifiable business wins and superior relationship management.
• Expected to understand the impact of their specialty area on assigned client’s business and more importantly to Visa's P&L.
• Engage with colleagues across Visa, ensuring teams such as MSS, marketing, product, consulting are appropriately involved and informed about their client issues. May lead multi-member forums (e.g. Client Council, Working Groups) on specialist areas.

Qualifications
What we're after:

• Previous sales management experience, preferably in B2B, payments/or broader financial/banking services. Superior analytical capabilities, business case development and data mining abilities;
• Excellent knowledge and experience of the payments business and/or financial services. Be commercially focused and pragmatic, have the ability to identify opportunities and propose solutions
• Broad knowledge about Visa and its products and services with a knowledge of competitors’ behavior, products and solutions. Up to date with the latest developments in the digital payments ecosystem and passionate about introducing new technologies;
• Capable to identify and attract resources on specific initiatives and manage multifunctional teams. Have the ability to become a respected and valued partner at multiple levels within the Client
• Possess excellent interpersonal skills with the ability to work effectively as member of a team, communicate clearly with both colleagues and clients, be able to lead and motivate within a matrix organization
• Result oriented team player, client focused and obsessed with value. Be a self-motivated employee who can work alone and in a team
• Fluency in both Maltese and English and excellent presentation skills in Maltese and English is critical

Additional Information
Think you have what it takes?

• If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
• By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

Location: Lagos
Employment Type: Full Time

Job Description
Purpose:

• To provide support to the Sales team by providing technical & business knowledge of payment acceptance processes and associated services (including fraud, payment security & 3D-Secure).  The role will require an ability to work closely with the regional Sales team, internal operations team, product teams to ensure that new clients are integrated successfully.
• Provide deep technical consultancy services to support proof of concept design, programmatic technical expertise around Cybersource SOAP and REST APIs, hosted payment acceptance through XML to tier 0& 1 clients with respect to implementing and configuring the CyberSource products & services for optimum transaction services.
• The scope of the role pertains to servicing the CEMEA region supporting tier 0 & 1 clients using independent decision making/autonomy for a combination of net new & existing install base clients that use either a single or combination of the CyberSource core products & services including but not limited to: New Gateway implementation/enhancement, Payment Acceptance, Payment Security & Risk Services & Systems Architecture.

Principle Responsibilities

• Develop in-depth subject matter expert knowledge of CyberSource products through research, implementation, and testing in order to act as subject matter expert with prospective customers through a series of self-enabled product & services learning through deep technical testing & architecture analysis of services; with additional support where applicable through line manager.
• Maintain accurate & current product & services knowledge through knowledge sharing via global teams & working collaboratively with product teams across CyberSource & Visa through a series of self-enabled product & services technical testing & investigative exercises.
• Develop & maintain a working knowledge of current mainstream eCommerce platform providers including, but not limited to SAP, PrestaShop, WooCommerce, Salesforce Commerce Cloud, and Magento, with a view to ensuring clarity around key specifics of features & functions that are supported to allow for application in presales & service delivery situation.
• Support sales engagements in the form of RFPs, technical solution demonstrations, whiteboarding sessions, solution design, requirements identification, and solution validation/feasibility during the sales life cycle for the commercial value proposition of net new and upsell activities across the CEMEA region.
• Supervision of the project lifecycle for client implementations including Project planning and Estimation, RAID management with detailed reporting activity around all project phases, timelines & impacts/forecasted P &L impact.
• Accountable and responsible for the successful implementation, deployment, and launch of net new clients launching with the Cybersource services that result in net new revenue for strategic enterprise clients.
• Engage, support & work collaboratively with Tier 0 and Tier 1 type clients (Acquirers, Payment Facilitators, Marketplaces) across the card-not-present space within the following verticals: Retail, Travel, Digital, Financial, Telco’s, government & gaming.
• Provide training on the CyberSource products & services to customers either as classroom-based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for successful deployment of the CyberSource products & service.
• Write & develop small internal computer applications to provide proof-of-concept ideas, test CyberSource products, and troubleshoot client issues by providing assistance to CyberSource prospects in partnership with the broader Global Sales Engineering and Delivery team and line manager and through the application of knowledge and experience through self-enablement.
• To troubleshoot client issues by providing assistance to CyberSource prospects, existing clients & the CEMEA sales team during presales, solution design, & service delivery phases in partnership with the broader Global Sales Engineering and Delivery team.
• Ability to work independently on customer sites with minimal supervision around the CEMEA region.

Required Qualifications / Experience

• Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.
• Significant demonstrable experience of providing ongoing consultancy to Tier 0 & 1 type level merchants over prolonged periods of time across multiple verticals including travel, retails, digital, telco, gaming, government and financial.
• 8 to 10 years experience of the eCommerce/Card not present/industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry.
• Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment.
• Experience in cross-functional collaboration between technical, service delivery, support & commercial facing teams.
• Demonstrate working knowledge of the intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML, etc.) for effective implementation of the CyberSource products & services.
• Intermediary working knowledge of the following scripting languages; JavaScript, flash, and PNG.
• Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong track record in high customer focus and attention to detail
• Excellent communication & negotiation skills
• Fully fluent in mainstream software applications for writing, presentation, data management
• Experience in technical programming for the implementation of web service environment across hosted service platforms (Web and Mobile)
• The ability to speak a second language would be preferred (e.g. French)

Key Competencies

• Committed to service excellence and added value through exceeding client expectations and anticipating client needs. Works in close partnership with clients to achieve their aims and develop a mutually beneficial working relationship
• Contributes effectively to the achievement of organizational vision through teamwork. Adapts communication style to situations and audiences.
• Maintains and promotes open communication channels and sharing information to achieve a common objective. Challenges organizational culture and processes that are barriers to working collaboratively.
• Demonstrates emotional intelligence; understands team dynamics; builds constructive and effective relationships. Effectively resolves the conflict between individuals and/or teams.
• Makes a positive impact by executing on commitments to consistently deliver exemplary results.  Build support, commitment, and respect from others by demonstrating professionalism, integrity, and expertise. Considered a valuable source of expertise and knowledge.
• Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Consistently strives to achieve and improve upon quality standards expected by colleagues and clients. Works across boundaries and in partnership with others to achieve goals.
• Takes full ownership of a task, not deterred by internal issues. Retains composure under pressure; uses an appropriate balance of logic and emotion to resolve issues
• Develops Self and others to ensure all are equipped with appropriate skills. Creates an environment of continuous improvement and an environment in which others can excel
• Champions innovative projects and demonstrates a commitment to business excellence by consistently executing against deliverables
• Demonstrates consistent levels of resilience and a willingness to adapt to changing organizational needs while role modeling company values
• Actively transfers learning and insights to others, regardless of whether the role has people management responsibilities
• Explains complex issues in simple terms; aims to create understanding regardless of seniority or audience
• Consistently demonstrates the ability to think laterally and consider the organizational strategy
• Able to pioneer new ideas, adapt processes, and create new solutions with broader stakeholder support

Additional Information
Security:

• As with all positions within the Company, the jobholder is responsible for the security of the Visa International environment and the physical security of all Visa property, documentation, and member information.

Health and Safety :

• Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented, and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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