Job Vacancies at Standard Chartered Bank Nigeria – 3 Positions

Ref No: 2100026967
Location: Lagos
Job: Operations
Schedule: Full-time
Employee Status: Permanent

The Role Responsibilities
Processes:

• Call and cover all assigned accounts as per collection strategy
• Ensure effective tele-calling to restrict forward flows by collecting the total due amount
• Comply fully with scripts, call pitch & strategy
• Abide to the do’s and don’ts of collection
• Keep the work area clean
• Escalate / recommend field referrals to minimise risk
• Timely escalation of high-risk accounts to Unit Manager
• Review of accounts to cancel potential delinquent accounts
• Ensure complete collection follow-up trails on CACS
• Ensure update of database for cardholders change of addresses, telephone nos. and other appropriate information relevant to collection follow-up
• Exercise judgement while waiving fees / interest
• Escalate any system irregularities that may have been noted while using CACS

People and Talent:

• Ability to maintain a good sense of camaraderie whilst not losing sight of the task assignment and conduct guidelines

Risk Management:

• Must escalate in a timely manner, high-risk A/C’s and issues

Governance:

• Must be able to abide by the Bank’s and Function’s guidelines and rules

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Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the to achieve the outcomes set out in the Bank’s Conduct Principles
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Our Ideal Candidate

• Must have a University Degree as a minimum requirement

Application Closing Date
11th December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Ref No: 2100032561
Location: Lagos, Nigeria
Schedule: Full-time
Employee Status: Permanent
Job: Operations

The Role Responsibilities

• Build Own Operate (BOO) IMO in the country in accordance with globally consistent standards, controls and levels of conduct & valued behaviours. Deliver significant improvement in frontline & client experience in terms of TAT, productivity and process improvements.  Embed appropriate risk culture and standards of excellence. This will include strong emphasis and focus on:
  • Accurate and efficient credit and client onboarding, management and off-boarding processes;
  • Heightened awareness of AML risk, and associated controls;
  • Oversight of the execution of CDD; and
  • Management of quality Static Data
  • Expansion into other process to support business and risk control objectives

Strategy & Execution:

• Lead implementation of the IMO in the country across GB and CB. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
• Right scoping the IMO model in terms of chalking out the activity inventory, capacity estimates, process flows, R&R and appropriate resourcing
• Engage all the relevant impacted teams across businesses, functions, and stakeholders to ensure IMO seamlessly integrates into the overall TOM of CIB and CB with minimal business disruptions
• Lead local capabilities for onboarding and client management activities (e.g. cross border documentation)
• Ensure alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model
• Reinforce synergy between countries, regions and hubs, through close communication and consistency of standards
• Spearhead the delivery of IMO change projects, improvement, remediation activities in the country
• Continuously work on the expansion of the scope of IMO including more processes and business segments, geographies

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Business:

• Lead end to end IMO model for the country and strongly support GB and CB frontline to deliver beyond client expectations
• Ensure that the IMO is ably equipped with the best in class MIS, Performance Management tools, and utility functions
• Set and manage all relevant team budgets
• Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline
• Serve as a thought leader for the processes under the IMO within the country
• Align the priorities of IMO with those of the business segments and country
• Set and Close collaboration with Group, Region and Country business and function stakeholders, shared utilities and other networks to achieve transparency and consistency of execution of the end state operating model, maintaining exemplary levels of conduct
• Effective relationship and key stakeholder management with and across the networks to identify and address issues/ concerns.

Processes:

• Establish a clear and uniform approach towards implementation of the global operating model for all IMO related processes (CDD, Account Opening, Account Maintenance, S2B activation, Credit Documentation, MIS, and off-boarding), and adherence to DOIs
• Identify key processes for further streamlining, work on process improvements fine-tuning of the operating and organizational models, and ensure optimum delivery of processes in accordance with globally consistent standards, controls, and levels of conduct & valued behaviours
• Optimise ‘speed to market’ for all IMO processes with the aim to improve client experience, reduce ‘time to revenue’ without impact on control standards across the country
• Continuously improve productivity and efficiency of processes and people
• Drive a strong results-oriented IMO team supported by robust data-enabled performance management tools.
• Maintain oversight on and participate in the quality & timeliness of ‘Service Review Meetings’ (SRM) to be held every month between Business Teams & Country operating teams

People and Talent:

• Develop a highly engaged IMO team in the country. Have a strong oversight on talent management and hiring the IMO in the country
• Ensure a high-performance team and provide appropriate training with the aim to achieve optimum quality deliveries
• Employ, engage and retain high-quality people with succession planning for critical roles and appropriate recognition and reward for high performance / potential.
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement
• Set the appropriate tone and expectations for team and work in collaboration with risk and control partners, global process teams, and local business teams
• Ensure rollout of all IMO training programmes within the country for all staff executing relevant processes & foster cross-training of staff across managed areas
• Ensure implementation and tracking of performance metrics into the P3 of staff managed
• Formulate and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Ensure team structure / capacity is reviewed to enable effective delivery of operations & change agendas

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Risk Management:

• Ensure implementation of the OR Framework across managed processes
• Control operations to meet risk tolerance thresholds set for processes managed
• Proactively manage risks and establish/ monitor controls to improve the overall state of the risk management and operating framework in the country
• Work closely with Local Compliance, Credit, Legal, and Risk for guidance on complex policy/ risk issues and actively provide feedback for policy gaps and revisions required
• Provide insights and highlight risks/ mitigation to senior management, governance forums, and group teams based on understanding of country dynamics and MIS & analytics
• Manage in-country or other remediation’s as required to ensure capability, process, or data/ docs are brought up to a best in class standard over time.

Governance:

• Responsible for delivering effective governance for IMO in the country in compliance with applicable internal policies and external laws and regulations
• Ensure that the risks are clearly identified and quantified, properly tabled in the appropriate forums and appropriate RCPS are done
• Ensure, lead, and monitor strict adherence to regulatory requirements, best practices, and a state of ever-readiness for audit & regulatory reviews, with respect to IMO responsibilities
• Ensure alignment of GBS teams and processes supporting the country
• Senior escalation point for stakeholders on process and governance-related issues in-country
• Represent the IMO function and act as an alternate to the Country Head of CIB in the relevant governance forums
• Delegated authorities passed on by RHGB and Regional Head IMO wherever required
• Work on the mechanism to track the key governance matrices set by Business Heads viz Segment Heads, CIB &CB Heads
• Coordinate across network to facilitate Local and Regional network business

Regulatory & Business conduct:

• Displaying exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
• Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, for self and managed staff. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leading the IMO team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.

Key Stakeholders
Internal:

• Region and Country GB / CB Heads
• Business CIB/CB Finance
• CIB/CB HR
• Operational Risk Teams
• Client Lifecycle Design Management Teams
• Regional and country COO/ CEO/ CIO teams
• GBS Hubs / Heads
• CB Regional / CB MT members
• Legal team; in-countries, Region and Group
• Credit & Risk teams; in-countries, Region and Group
• Client Managers & Credit Analysts
• GIA
• Risk and Control Governance Functions ( e.g. CORC, CR etc…)
• Product Partners
• Regional FCC CDD Controls,
• Regional CDD Risk Managers,
• FCC, CDD CoE, Hubbed teams,
• Global COBAM network,
• COO Process owners and governance teams,

External:

• Local regulators & other policymakers
• External auditors
• Competitors
• Industry forums
• Vendor partners & providers of IMO utilities & services
• Relevant Trade Associations

Other Responsibilities:

• Embedding Here for good and the Group’s brand and valued behaviours
• Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• Interested candidates should possess relevant qualifications and work experience.
• Very good understanding of the business - preferably on the job business experience in CIB and CB
• Very good knowledge of the region - preferably a on-the job experience in the region
• Strong leadership skills - preferably an experience in leadership role in CIB and CB leading teams across countries.
• Good interpersonal skills in networking and influencing decisions.
• Good communication skills - oral, written and presentation
• Good product knowledge including the processes and procedures
• Strong project management skills - preferably a project experience in CIB and CB.

Application Closing Date
12:59:00 AM: 7th December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Ref No: 2100032235
Location: Lagos, Nigeria
Schedule: Full-time
Employee Status: Permanent
Job: Audit

The Role Responsibilities

• Group Internal Audit (GIA) in Standard Chartered Bank is looking for an exceptional and dynamic Audit Manager to join our AME Technology GIA Team within the Technology and Operations portfolio.
• This global role includes leading and executing audits (both stand-alone and integrated with other audit functions) of the applications supporting the AME portfolio.
• This role will get to work on more complex audits such as cross-functional and multi-location high risk audits and will also provide the opportunities to interact and engage with both Group and Country Stakeholders.

Business:

• Lead audits or assist as a Team Member to deliver audits
• As a Team Lead, drive the audit, ensuring that resources are well-coordinated with appropriate time allocation for the audit work, and outcomes and expectations are clearly defined. Ensure that key risks are considered during audit planning, and high quality audit work is produced. This includes the planning documentation, detailed and accurate documentation of test results, and clear and factual audit issues. Support the Team Manager in drafting the audit report.
• As a Team Member, support the Team Leader / Team Manager by executing audit planning, fieldwork and reporting for work assigned in an efficient and effective manner such that audit work meets the given budget, quality standards and timelines. Draft the audit programme, audit observations / issues and support team leader/ team manager in preparing the audit report.
• Apply an in-depth understanding of, and compliance with, GIA methodology standards and the GIA system in all areas of assigned GIA activity.
• Evaluate quantitative and qualitative data (using data analytics) to diagnose underlying issues, patterns and root causes.
• Ensure timely and open communication throughout the audit process, within GIA and with the auditee.
• Monitor and track assigned audit issues and action plans, and report overdue items to the Head of Audit (HOA) for resolution. Monitor and escalate when high risk issues are not likely to be resolved within the agreed timeframe.

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People and Talent:

• Build and maintain relationships with key GIA, business and technology stakeholders to understand business and technology developments including regulatory concerns, identify emerging risks, and facilitate execution of audit work.

Risk Management:

• Complete relevant risk assessment activities in a timely and effective manner, including the completion of the Risk Assessment template.
• Assist in continuous auditing and monitoring of key risks in the portfolio.
• Utilize the risk assessment process and stakeholder engagement to determine an anticipatory audit plan.

Governance:
Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• Designated business and technology stakeholders, typically related to individual audit assignments and the assigned portfolio; and
• GIA stakeholders - team leaders, team members, team managers, Product, Functional, Country and Regional Heads of Audit.

Our Ideal Candidate

• Strong background in IT audit (with a focus on application controls) with a minimum of 5 years of experience preferably in the Banking and Financial services industry.
• Preferred Bachelor's or university degree in Information Technology or related discipline but not a requirement
• Professional Audit Certification (CIA, CISA, CISM, CISSP, ACAMS etc.)
• Experience in executing a risk-based Audit Methodology, or a similar methodological approach.
• Experience in designing and/or executing data analytics
• Attention to detail and curiosity. Strong analytical skills and eager to learn.
• Excellent writing and articulation skills to succinctly communicate complicated technical issues in business terms.
• Strong interpersonal skills for building and maintaining effective working relationships with counterparts in GIA, business and technology.
• High degree of responsibility, self-motivated, requiring minimal supervision and direction, able to multi-task without loss of quality.
• Ability to collect and objectively analyse and apply information, “thinking out of the box” where necessary, in supporting the planning, fieldwork or reporting of results of audit engagements.
• Displays initiative and knows when and how to seek guidance. Willingness and capacity to learn on the job.
• Ability to commit to 15-25% business travel (if required).

Application Closing Date
12:59:00 AM: 3rd December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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