Job Vacancies at Stanbic IBTC Bank (Nigeria)

Lagos, Nigeria Posted 4 years ago Posted on Analyst/ Quality Control, Customer Service, Information Technology / ICT

Stanbic IBTC Bank is recruiting to fill the following positions:

1.) Customer Service Management Executive
2.) IT Test Analyst

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

See job details and how to apply below.

1.) Customer Service Management Executive

Location: Lagos, Nigeria

About the Job

Providing world class customer service when handling incoming and outgoing customers’ calls.
Take appropriate action to efficiently resolve issues.
Identify customers need for additional Rogers's products and services.
Accountability - Taking responsibility for resolving customers’ complaints/issues from beginning to end.
Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
Resolution - Communicate progress and resolution of issues to internal and external customers
Generation of Daily, Weekly and Monthly Customer Complaints Report.
Providing world class customer service when handling incoming and outgoing customers’ calls.
Take appropriate action to efficiently resolve issues.
Identify customers need for additional Rogers's products and services.
Accountability - Taking responsibility for resolving customers’ complaints/issues from beginning to end.
Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
Resolution - Communicate progress and resolution of issues to internal and external customers
Generation of Daily, Weekly and Monthly Customer Complaints Report.
Providing world class customer service when handling incoming and outgoing customers’ calls.
Take appropriate action to efficiently resolve issues.
Identify customers need for additional Rogers's products and services.
Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
Resolution - Communicate progress and resolution of issues to internal and external customers
Generation of Daily, Weekly and Monthly Customer Complaints Report.
Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints
Contact customers who lodge complaints and regularly update them on the stage of resolution.
Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
Reporting, tracking and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) IT Test Analyst

Job ID: 53774
Location: Lagos Island, Lagos
Job Sector: Banking

Job Details

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

A software tester is involved in the quality assurance stage of software development and deployment.
He/she conducts automated testing to ensure the software created by developers is fit for purpose.
Software testing involves the analysis of software, and systems, to avert risk and prevent software issue

Key Responsiblities

Identify System / Software Requirements

Automate Software Systems:

Write Automated software tests for various application features
Deploy test scripts to CI/CD pipeline
Collaborate with teams using version control systems. E.g. GIT
Oversea the maintenance of existing automation test scripts
Ensure that automation tests are integrated and executed reliably during deployment to various environments
Coordinate the execution of performance tests for systems with high volume users
Ensure all new APIs are automated using PSOTMAN / Newman for effective monitoring
Experience working with various test Automation frameworks, e.g. Selenium WebDriver, Appium, Cucumber, Cypress, Robot Framework, Swagger etc.
Experience working with JMETER to test software performance
Proficient in at least two of the following: Java, C#, Python, JavaScript and NodeJS
Maintain and provide direction for updating existing automated testing scripts

Teamwork and Collaboration:

Attend the weekly QA meetings and provide project updates accordingly
Share ideas and initiatives to improve overall QA processes
Design and develop innovative ideas to solve unique, technical problems

Qualification and Experience

First Degree in Computer Sciences or IT related courses
Preferably certified in ISTQB (CTFL)
Minimum of 3 years experience in using defect tracking tools and technologies to identify, report and close identified system bugs and abnormalities
Minimum of 3 years experience developing automation test scripts using contemporary frameworks
Minimum of 3 years experience in using SQL to manipulate databases

Technical Competencies:

Knowledge in Software Test Automation
Project and Test Management
Software Development Life Cycle (SDLC)
API Testing
Solutions Verification
Use of Build Automation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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