Job Vacancies at Nicole Sinclair – 8 Openings in Nigeria
Nicole Sinclair - Our clients in various sectors are recruiting suitably qualified candidates to fill the following positions below:
1.) Retail Customer Service Executive (x2)
2.) Retail Branch Manager
3.) HR Manager
4.) Sales Attendant (Gas Plant)
5.) Digital Sales & Training Analyst
6.) Picking Supervisor
7.) HR Administrator
See job details and how to apply below.
1.) Retail Customer Service Executive (x2)
Locations: Lekki & Victoria Island, Lagos
Slot: 2
Description
- This role is responsible forproviding quality services to internal and external customers; attending to all customers that come into the store
- Providing product / Service information
- Adhere to company and safety procedures at all times
- Manage incoming calls and customer inquiries
- Identifying and assessing customer’s needs to achieve satisfaction
- Ensure excellent service standard
- Respond efficiently to customer needs, inquiries and maintain high customer satisfaction and ensuring that the correct size, pattern, and quantity is invoiced to the correct client and or customer account.
Responsibilities
- Ensure that all customers are greeted in a friendly and professional manner when entering the store.
- Develop and lead sales, marketing, and business development activities within the area of responsibility.
- Maintain a record of all walks in customers and follow up efficiently.
- Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness.
- Responsible for maintaining and building existing business relationships.
- Raise quotations and invoices on ERP.
- Accurate completion of daily sales report and communication to direct superior.
- Maintain correct cash balances during shift.
- Process payments made with cash, cheques, credit cards, and debit cards.
- Complete daily cash up, account for daily sales completed on cash, cheque, credit, and card.
- Sort, count currency to ensure that the correct amount has been received.
- Escalate all credit note requests to the direct superior.
- Process returns and exchanges.
- Ensure that all sold tyres are logged in for replenishment in a timely manner to ensure efficient and efficient service delivery.
- Always wear a smile and address customers courteously.
- Be aware of all promotions and advertisements that affect product prices.
- Communicate all promotional prices and items to customers at the sales counter.
- Maintain and assist with cleaning workstation (Sales counter)
- Assist with stocking and cleaning all display stands located at the sales counter.
- Any other duty as required by the line manager in line with the post.
Key Performance Indicators
- Level of compliance with aesthetics and ambiance standards while on duty
- % Of customer complaints flagged while on duty
- % Of customer data accurately updated on ERP while on duty
- % Of customer service complaints reported while on duty
- % Of compliance to customer feedback forms duly completed
- % Of compliance to 21-point check procedures
- % Of compliance to standard sales procedures on ERP
- % Sales & service target achieved.
- Level of compliance on standard retail code of conduct.
Competencies / Skills / Requirements
- B.Sc Degree
- Good communication skills
- Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
- Outgoing personality and demonstrate the ability to converse easily with all walks of life.
- Attention to detail is critical and demonstrate the ability to listen.
- Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
- Ability to handle large cash transactions with confidence.
- Must be able to work under pressure with a calm demeanor.
- Willingness to take up responsibilities other than a job description.
- A strict follower of company rules and procedures.
- Ability to balance and submit cash records when required by superior.
- Proficiency in MS Word and MS Excel
- Proficiency in Pastel or similar software programs or demonstrate the ability to learn systems within a reasonable time frame
Experience:
- General clerical experience minimum 1 - 2 years.
- Clerical experience within the Tyre and Automotive industry is an advantage.
- Must be detail-oriented, with excellent customer interaction skills.
- Must be able to stand for extended periods.
Application Closing Date
30th November, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Retail Branch Manager
Location: Lekki, Lagos
Description
- This role is responsible fortaking ownership of the assigned retail branchwithin the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation.
- Focus on expanding existing relationships, developing new business within the local market, and increasing total market share. Ensuring that company standards and procedures are followed and always maintained.
Essential Functions
- Take ownership of administrative, operational, and financial procedures and policies required for efficient day-to-day operations at the branch.
- Enforce and drive company policies and procedures.
- Responsible for coordinating the opening and closing procedures at the entrusted branch.
- Develop and lead sales, marketing, and business development for an entrusted branch.
- Penetrate local market, actively work towards building new business relationships and growing market share.
- Responsible for maintaining and building existing business relationships.
- Manage debtor's accounts at branches and collect outstanding amounts from corporate customers.
- Ensure daily sales reporting is done accurately and communicated timeously.
- Identify and communicate, stock and branch-specific requirements.
- Responsible for conducting daily, weekly, and monthly stock takes and report.
- Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
- Resolve stock discrepancies when they arise within the specified time.
- Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
- Communicate staff requirements and shortfalls.
- Assist with daily staff and shift planning.
- Maintain monthly attendance at respective branch.
- Act on unsatisfactory performance and behavior from direct subordinates involve top management in all disciplinary actions and procedures.
- Any other duty as required by the line manager in line with the post.
Key Performance Indicators
- % Growth in the volume of outlet visitors
- % Growth in the volume of business
- % Of outlet compliance with aesthetics and ambiance standards
- % Of customer complaints resolved under the specified standard timeline of 48hrs
- % Of customer data accurately updated on ERP
- % Of customer service complaints reported
- % Of outlet compliance to customer feedback forms duly completed
- % Of outlet compliance to 21-point check procedures
- % Inventory management & pilferage reporting & mediation.
- % Of outlet compliance to standard sales procedures on ERP.
Competency / Skills / Requirements
- Degree or Diploma in business or related fields.
- Minimum of 3-5 years experience in the retail industry, experience in the automotive and or tyre industry is an advantage.
- Experience in management positions.
Requirements:
- Demonstrate leadership, team building and management skills.
- Proven sales and business development skills.
- Demonstrated ability to develop and manage income and expenses within an area of accountability.
- Demonstrated ability to train employees in customer service, sales, operations, product knowledge.
- Considerable knowledge within the retail industry.
- Demonstrate analytical and problem-solving attributes.
- Computer proficiency in MS Word and MS Excel.
- Attention to detail.
- Demonstrate customer service and customer satisfaction commitment.
- Goal and target orientated.
- Ability to make decisions independently.
Application Closing Date
30th November, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) HR Manager
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- Our client seeks for immediate employment the services of a Human Resources Manager who will work closely with the Executive Management and Line Managers to design and implement HR systems that back up strategic business goals of their apartment hotel.
Responsibilities
Administration:
- Coordinate the development ofhuman resource plans.
- Ensure existing Human Resource Policies, Procedures and staff handbook are updated in line with statutory requirements, good practice.
- Create accurate job descriptions for all job roles in theapartment hotel.
- Liaise with departmental managers in creating work schedules for their team members.
- Monitor and ensure staff compliance with work schedules.
- Ensure operational HR activities and processes are correctly followed and that the frontline HR team provides accurate and timely advice and guidance to managers.
- Monitor the weekly roaster of all departments.
- Monitor daily attendance of staff and investigate and understand causes for staff absences.
- Has responsibility for the welfare of all staff.
- Coordinate and implement annual leave plans for staff.
Recruitment:
- Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire.
- Provide advice and assistance to departmental managers on staff recruitment.
- Prepare notices and advertise for vacant staff positions.
- Schedule and organize interviews.
- Conducts reference and guarantor’s checks on possible candidates.
- Manage the delivery ofinduction sessions of newly employed staff.
- Conduct exit interviews.
Performance Management:
- Ensure robust performance management systems are in place to promote a culture of performance across the apartment hotel i.e. attendance, discipline and capacity development.
- Create documents and forms needed to conduct performance evaluations.
- Provide support to ensure that performance evaluations are being used to effectively manage the apartment hotel operations.
- Conduct skill gap analysis across all departments to determine training needs of staff.
- Provide advice and assistance when conducting staff performance evaluations.
- Organize quarterly and annual performance review sessions
Training:
- Identify training and development opportunities
- Organize staff training sessions, workshops and activities
- Establish and maintain appropriate systems for identifying, planning, delivering and measuring training and development opportunities.
- Ensure training outcomes are appropriately measured and reported on.
- Liaise with the finance department to ensure controls of training and development expenditure are within agreed budgets.
- Liaise with other managers to understand all necessary aspects of their learning and development needs.
- Build succession plan and ensure training is aligned to support the plan.
- Ensure training activities meet and integrate with the organization'sstrategies and policies.
Payroll Management:
- Manage payroll ensuring accuracy, and reporting on performance relative to budgets
- Ensures all payroll transactions are processed efficiently
- Collect, calculate, and input data in order to maintain and update payroll information
- Resolves payroll discrepancies
- Compile summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages
HRIS Management:
- Supervise the day-to-day activities of the HR Information Systems
- Record and process employee information including annual leave, salaries and working hours
- Oversee system upgrades in collaboration with the Information Technology (IT) department.
Employee Relations:
- Resolve staff' issues and handle complaints to protect the general interests
- Ensure matters relating to payroll, disciplinary issues, leaves administration, pension are addressed appropriately.
- Develop and ensure healthy work relationships and a supportive work atmosphere
- Stayup to date with employment law and relevant codes of practice
- Provide advice to department managers on how to deal with employees.
Competency / Skill / Requirements
- B.Sc in relevant field.
- M.Sc or HR certification is also an added advantage.
- At least 5 - 7 experience in similar capacity.
- Strong knowledge of labor laws and regulations.
- Practical experience with HR database administration, including payroll systems.
- Minimum of 5 years HR Administrative and strategic HR experience gained in a hotel, hospital /cafeteria/engineering firm will be an added advantage.
- Proven experience in recruitment and training.
- Supervisory and team building skills.
- Effective written communications skills including the ability to prepare reports, proposals, policies and procedures
- Effective verbal and listening communications skills.
- Research and program development skills.
- Time management skills
- Strong problem solving skills
- Negotiations skills
- Excellent IT skills.
- Excellent organizational skills.
- Effective public relations and public speaking skills
- Stress management skills.
- Upbeat and energetic
- Candidate must be within the age of 35 to 40 years.
Application Closing Date
30th November, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
4.) Sales Attendant (Gas Plant)
Location: Lekki, Lagos
Responsibilities
- Pump gasoline into customer gas cylinders based on their selection and the amount of gas they request.
- Collect cash payments from customers and make changes, or charge purchases to customers' credit cards and provide customers with receipts.
- Provide professional customer service and keep the ability to speak effectively to customers and co-workers.
- Receive and dispatch gasoline via pipelines and trucks.
- Dispense correct quantity and quality of gasoline.
- Operate POS cash register to manage cash, credit, and debit card transactions for sold items.
- Responded to customer complaints and resolved their grievances.
- Cleans gas spills using a neutralizing agent and/or absorbing cloth; disposes of material properly.
- Prepare a daily report of gas sales and levels.
- Any other duties assigned
Competency / Skills / Requirements
- Minimum of OND in any relevant field.
- 1-3 years working experience as a gas attendant or similar roles.
- Excellent communication and written skills
- Ability to multitask
- Attention to details
- Excellent customer service delivery skill
- Excellent analytical and problem-solving skills.
- Candidates must be resident in Osupa London / Jakande Lekki.
Application Closing Date
30th November, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
5.) Digital Sales & Training Analyst
Location: Isolo, Lagos
Description
- A multiskilled salesperson, able to handle business development, market intelligence, and sales functions for a consulting firm.
- The ideal candidate will be well versed in social media marketing/digital skills and would be able to develop content as well as generate business leads.
- This role is target driven and the successful candidate will be required to provide results that lead to revenue growth within a determined period.
Responsibilities
- Sending out proposals on a daily basis for the varying products
- Generating sales leads for all and especially training focused leads
- Organizing online training services
- Responsible for all representation on social media for recruitment and training products
- Conducting relevant marketing intelligence on which areas
- Suggesting areas of improvement for the company
- Aligning social media strategy with business requirements
- Email, social media marketing with effectiveness
- Competition analysis what other corporations are doing and how to meet up with it
- Building a strong recruitment brand and training band for the organization
- Telesales on the phone calls
- Marketing lists and sales lead generation
Competency / Skills / Requirements
- First Degree from any reputable university with 2 years post NYSC experience at the minimum
- 2-3 years working experience in a similar position.
- Vast experience in generating sales leads
- Via email, telesales, and digital sales methods
- Experience working in s service printed business will be an added advantage
- High Content management skills.
Application Closing Date
30th November, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
6.) Picking Supervisor
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- The picking supervisor is responsible for supervising the picking and packing of items from the warehouse into picklists in the loading bay.
- Their KPIs are picking accuracy and stock accuracy.
Responsibilities
Key duties and responsibilities include:
- Supervision of bulk picking of items from the warehouse to the loading bay
- Maintaining accurate physical and electronic records of all items picked from the warehouse to the loading bay
- Supervision of the breaking of bulk into individual picklists
- Ensuring the picking accuracy of all picklists
- Ensuring and managing the efficiency of all loaders in the picking process.
Requirements
- BSc or equivalent
- At least 3 years warehouse experience
- Good organization skills
- Ability to meet the physical demands of the job
- Upbeat and energized.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
7.) HR Administrator
Location: Isolo, Lagos
Description
- The role will provide administrative support to the Human Resources Manager on all employees’ personnel matters and assist with administering the day-to-day operations of the human resources functions and duties.
Responsibilities
- Coordinating and supervising recruitment briefs, screening, and shortlisting of suitable candidates for our clients.
- Onboarding of new contract staff as
- Effectively follow up on employee daily issues.
- Coordinate and follow up with payroll processes
- Involvement with training curriculum development and staff /client training function
- Assists in handling complaints and grievances and determination of appropriate disciplinary actions.
- Providing training sessions as appropriate for varying clients.
- Ensure maintenance of appropriate personnel records of all outsourced staff
- Assist in the Management of outsourced staff welfare issues.
- Generate daily and weekly HR reports.
- Performs other duties as assigned.
Competency / Skills / Requirements
- B.Sc in Human Resources Management or relevant field
- Not more than 35 years of age
- Must reside around Ajao Estate, Isolo, Oshodi, and its environs.
- Minimum of 3-5 years work experience as an HR officer
- Effective written communications skills including the ability to prepare reports, proposals, policies, and procedures
- Effective public relations and public speaking skills
- Research and program development skills.
- Stress management skills.
- Time management skills
- Supervisory and team-building skills.
- Strong problem-solving skills
- Effective verbal and listening skills.
Application Closing Date
30th November, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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