Job Vacancies at Jumia Nigeria – 9 Positions

Location: Lagos
Job Type: Full Time
Department: Operations - Vendor Excellence - Vendor Experience

Job Objective

• As Reconciliation Ops Associate, your responsibility is to reconcile vendors account for orders communicated to ensure vendors books are balanced and provide visibility on transactions between items dropped off and payment received within the shortest possible time.

Responsibilities

• Processing payment within the 30-day vendor commitment to ensure the company promise to vendors is fulfilled.
• Interacting with vendors via Salesforce to resolve all issues relating to the payment of items dropped off but not account for on SC.
• Managing the lost, defective and dedective damage queue to ensure queue is not infiltrated and payment is made within the shortest possible time.
• Conceptualizing, brainstorming and creating engaging, informative, relevant and viral-worthy processes to enhance Jumia Mall and Jumia Services operations.
• Works directly with Jumia services team to ensure items are correctly updated and packages are moved appropriately to avoid delay with payments.
• Analyzing and Implementing global order agreement by ensuring global vendors returns are paid with the right exchange rate and transfer ownership to Jumia is done correctly for resale on the site.
• Monitoring and enforcing timelines on lost/Inexception status are duely followed to ensure writeoff is done within SLA.
• Protecting the business interest by identifying invalid claims from vendors and developing process flow to eliminate loop holes within the system.

Qualification & Experience

• BSc in Operations / Logistics & Supply Chain or other related fields.
• Minimum of 2 years’ experience working in a fast-paced corporate environment preferably in a similar role.
• Excellent use of excel would be an advantage.
• Good knowledge of the Online Marketplace and the Ecommerce Industry.
• Basic knowledge of HTML is an advantage.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job Type: Full Time
Department: Operations - Vendor Excellence - Vendor Experience

Job Objective

• As Reverse Ops Associate, your responsibility is to build engagement with vendors to ensure all packages in reverse flow is received by the vendors at the shortest possible time and vendor's convenience.

Responsibilities

• Implementing the 21/30-day vendor commitment to ensure all packages breached are captured and processed for payment to vendors
• Interacting with vendors via Salesforce to resolve all issues relating to the return of items to vendors.
• Managing the vendors seller ID card process; Procurement & distribution to the hubs.
• Conceptualizing, brainstorming and creating engaging, informative, relevant and viral-worthy processes to enhance Jumia Mall and Jumia Services operations.
• Works directly with Jumia services returns unit to ensure smooth operations of return items to vendors
• Analyzing and Implementing forfeiture process due to non-compliance pick up timeline by vendors.
• Monitoring and enforcing healthy inventory i.e only fast moving items remain in the warehouse and slow moving items are returned to vendors within SLA.
• Maintaining good customer experience by monitoring the delisting of SKUs with high return rate and issues.
• Ensuring and monitoring prompt communication is sent to sellers on the state of their reverse packages.

Qualifications & Experience

• B.Sc Operations / Logistics & Supply Chain or other related fields.
• Minimum of 2 years’ experience working in a fast-paced corporate environment preferably in a similar role.
• Excellent use of excel would be an advantage.
• Good knowledge of the Online Marketplace and the Ecommerce Industry.
• Basic knowledge of HTML is an advantage.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job Type: Full Time
Department: Operations - Vendor Excellence - Vendor Experience

Job Objective

• The Vendor Promise Analyst role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
• This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
• This data-driven role calls for a rare combination of analytical thinking, communication design & interpersonal ability to manage relationships and projects with all teams across the organization.

Responsibilities

• Analytics: Analysis of vendor-centric key performance indicators and vendor NPS to ensure high-quality vendor experiences.
• Communication Design: Develop clear brand messages in all communication pieces, designs and produce materials such as posters and handbills.
• Product improvement. Proactively search for new vendor-related features on the platform which could improve a seamless vendor experience.
• Scalability and growth. Take on new opportunities like launching a new project.
• Support. Manage day to day queue management issues arising from various departments across the firm.
• Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow.
• Auditing and monitoring of processes, queues, hubs and order placement.
• Interacting with vendors via Email and Calls using working tools such as Salesforce and Xcally to resolve issues.
• Monitor and maintain quality and ensure accuracy and consistency of all Vendor Promise Materials.

Qualification & Experience

• B.Sc degree.
• Good knowledge of Jumia processes.
• Minimum of 2 years’ experience working in a fast-paced corporate environment preferably in a similar role but not essential.
• Excellent Numerical, Analytical and Communication Skills.
• Knowledgeable in either Salesforce and excellent use of excel would be an advantage.
• The capacity to develop and document procedures and workflows.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job type: Full-Time
Department: Commercial - Key Account Management

Job Objective

• As Strategic Jumia Partner Manager for FMCG category, you will have the end-to- end responsibility of the customer experience and growth of the assigned category.
• Your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands. Constant interface with the commercial planning, Vendor success & Marketing team.

Responsibilities

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation / assortment selection strategy for your category ensuring relevance of selection / styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live.
• Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps
• Build weekly marketing plan, contribute determining which products / subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
• Develop strong analytics to evaluate daily / weekly / monthly performance and optimize further marketing, pricing, and product selection.
• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Qualification & Experience

• Bachelor's Degree in any field from a recognised and accredited University
• 8+ years’ experience in managing key accounts in a Fast Moving Consumer Goods environment.
• Build’s and Presents Joint Business Plans and aligns on a refined version with accounts being managed.
• Understands implications of performance analysis and performance steering levers (e.g., low CR% leads to either better content or better price)
• Has strong clarity on the value proposition of Marketing Value Added services
• Exceptional negotiation. listening and communication skills required. Manages tri-partite conversations between Jumia, brands and their distributors.
• Advanced Excel. Knowledge of other tools i.e. PBI etc is an advantage
• Exceptional team working skills and people management.
• Has already a good network / portfolio of sellers relevant to the category to onboard on Jumia - Added advantage
• Exceptional analytical skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job type: Full-Time
Department:Commercial

Job Objective

• As Strategic Jumia Partner Manager for Fashion category, you will have the end-to- end responsibility of the customer experience and growth of the assigned category.
• Your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands. Constant interface with the commercial planning, Vendor success & Marketing team.

Responsibilities

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation / assortment selection strategy for your category ensuring relevance of selection / styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live.
• Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps
• Build weekly marketing plan, contribute determining which products / subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
• Develop strong analytics to evaluate daily / weekly / monthly performance and optimize further marketing, pricing, and product selection.
• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Qualification & Experience

• Bachelor's Degree in any field from a recognised and accredited University
• 8+ years’ experience in managing key accounts in the fashion retail category.
• Build’s and Presents Joint Business Plans and aligns on a refined version with accounts being managed.
• Understands implications of performance analysis and performance steering levers (e.g., low CR% leads to either better content or better price)
• Has strong clarity on the value proposition of Marketing Value Added services
• Exceptional negotiation. listening and communication skills required. Manages tri-partite conversations between Jumia, brands and their distributors.
• Advanced Excel. Knowledge of other tools i.e. PBI etc is an advantage
• Exceptional team working skills and people management.
• Has already a good network / portfolio of sellers relevant to the category to onboard on Jumia - Added advantage
• Exceptional analytical skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria.
Job type: Full-Time
Department: Commercial

Job Objective

• As Strategic Jumia Partner Manager for phone and computing category, you will have the end-to- end responsibility of the customer experience and growth of the assigned category.
• Your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands. Constant interface with the commercial planning, Vendor success & Marketing team.

Responsibilities

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation / assortment selection strategy for your category ensuring relevance of selection / styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live.
• Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps
• Build weekly marketing plan, contribute determining which products / subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
• Develop strong analytics to evaluate daily / weekly / monthly performance and optimize further marketing, pricing, and product selection.
• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Qualification & Experience

• Bachelor’s Degree in any field from a recognised and accredited University
• 8+ years’ experience in managing key accounts in the phones and computing category.
• Build’s and Presents Joint Business Plans and aligns on a refined version with accounts being managed.
• Understands implications of performance analysis and performance steering levers (e.g., low CR% leads to either better content or better price)
• Has strong clarity on the value proposition of Marketing Value Added services
• Exceptional negotiation. listening and communication skills required. Manages tri-partite conversations between Jumia, brands and their distributors.
• Advanced Excel. Knowledge of other tools i.e. PBI etc is an advantage
• Exceptional team working skills and people management.
• Has already a good network / portfolio of sellers relevant to the category to onboard on Jumia - Added advantage
• Exceptional analytical skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job type: Full Time
Department: Marketing - Sales - J-Force

Job Objective

• The Head of Agency and Pick-Up Stations, you will play a key role within JForce team (owner of Jumia offline Stores). She / He will be responsible for the scale-up of our offline presence and delivering on key strategic objectives.
• Secondly, She / He will develop the strategy (select targeted location aligned with operations, define pitch tactics, type of shop targeted, tools to track performance, process definition) to scale up the number of pick-up station and stores offline.
• Finally, with the support of your team & direct report, execute the plan (recruitment of the stores, manage branding of the stores, negotiation with external stakeholders) to deliver hyper growth of the number of stores and increase overall sales by delivering on strategic objectives.
• Overall, you will be responsible for delivering a world-class customer experience in stores thanks to a deep understanding of the offline retail industry and optimization of the budget.

Responsibilities

• Scale up our offline presence through stores in the best locations across Nigeria
• Identify, recruit and brand stores to allow customer to come and collect & place orders.
• Implement training of these stores in relationship with our Logistic team
• Manage performance of stores in terms of sales
• Weekly report on performance vs target and action taken during the week.
• Train a team of Area Managers to become the best Stores Managers
• Propose innovative process, marketing push and communication channels to improve deliver on growth objectives

Qualification & Experience

• An ideal candidate would possess significant (3-5 years) experience in company creation or offline retail industry and a proven track record of impact
• Track record of building offline networks or distribution channels.
• Top Business / Engineering Schools and Universities
• Proficiency in MS Office and Excel.
• As a whole, we expect someone passionate, creative and able to work efficiently. We expect a leader

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

Job Description

• JForce is a physical sales and marketing channel.
• JForce is:
  • A network of 80,000 sales consultants placing orders on Jumia on behalf of other people. On each order they place, they earn a commission.
  • A network of 100 offline stores where customers can come Place & Collect orders
• The objective through this network is to overcome e-commerce main challenges of internet access, how to place an order online and trust. Therefore, JForce is a key acquisition channel for new customers, partners, and sellers.
• Finally, JForce program has the aim of empowering entrepreneurs and generating employment through the full support of Jumia established a brand.
• Jumia JForce team is there to lead the consultant network to grow through marketing and commercial initiative.
• Jumia through JForce is launching a new business line to support brands reach retailers in a more efficient way. Jumia will act as a distributor, allowing retailers to buy their full assortment at distributor price.
• With the support of Area sales representatives, Jumia will acquire & train stores to Jumia e-commerce platform.
• The JForce brand to store Area Sales Representative will be responsible for kicking off a new business line delivering world-class customer experience to stores thanks to a deep understanding of the offline retail industry and Jumia.
• The JForce Store Recruiter will report into Head of Brand to Store and will work closely with the Head of Offline Sales.

Your position as JForce Brand to Store Area Sales Representative entails:

• Identification and recruitment of new Stores in your given location.
• Support recruited stores to place orders on Jumia platform.
• Train the stores on all Jumia dimension (e.g. delivery timeline, how to place an order, how to track the order, etc.).
• Drive autonomy within your network of stores. The objective is that stores place orders by themselves.
• Collection of data about the store (e.g. location, type of business, size, brands available, etc.)
• Management of performance and relationship with the network of stores (drive sales and autonomy)
• Daily reports on the performance vs target and action to be taken during the week.
• Propose innovative processes involving marketing push and communication channels to improve delivery on growth objectives.

Qualifications

• Strong knowledge of Nigerian offline market (both grey and structured)
• Strong interpersonal skills to motivate, convince & train stores to place orders through Jumia.
• Very strong sales skills to lead negotiation and deliver on objectives.
• Fast learner and well organized
• Resistant to stress
• Performance-driven, action & result oriented.
• Very independent with a strong ability to go further than the expectations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: Commercial - Commercial Planning
Job Type: Full Time

Job Objective

• Jumia’s platform across Africa is already the largest and most engaged platform. As we are entering a phase of unbelievable scale-up, our ability and the necessity to monetize the platform is growing.
• This is where you will step in. This is a crucial role at Jumia, with direct exposure to top management, provided the importance of the job. Your key objective is to drive our gross margin*. As part of his job, the Revenue Manager will have to show a great understanding of ecommerce and marketplace (or a very strong ability to learn), developing streams of value added services for our sellers and our customers, ensuring by this a road to profitability for Jumia.
• The Revenue Manager will be interacting mostly with C-Levels of Jumia. It will definitely be a key success factor for him to engage the senior leadership team into what he/she identified as the next generation of revenue stream. As our profitability also relies on our topline, the Revenue Manager will be strongly committed with all commercial directors to ensure our new revenue streams do not impact negatively the top line.
• Based on his expertise, the revenue manager will also be the owner of most inventory decisions as well as budgets dedicated to investments into prices (e.g subsidy). *Gross margin being composed of: marketplace commission, retail margin, shipping fee revenues, vendors penalties, vendors value added services, logistics fees.

Responsibilities
Monitoring Gross Profit P&L performance vs budget:

• Building analysis to ensure smart reporting on the performance across all categories, leading to actionoriented recommendations (at Cat1 / Cat2 / Cat 3 + Seller Level at GP1 level).
• Improving our GP2 by optimizing seller and customer passthrough and adapting the commission matrix to reflect price leadership opportunities and scale our Value Added Services.
• Owner of developing the next generation for revenue streams focused on providing services to sellers (Values Added Services):
• Take ownership of VAS products including elaborating on the product value proposition, target market, application scenarios, key differentiators and USPs, benchmarking, trends and vision
• Monitoring, leading and accelerating the adoption of these services o Designing action plans to be executed by KAMs
• Reconciliation of Marketing Contribution (Deal tracker vs booked by Finance) + back margin follow-up
• Making sure that all revenue streams are booked and correctly implemented

Inventory Management:

• Management of POs (Retail): making sure that we inbound the right assortment at the right quantity and with a price leadership

Management of COs (Consignment):

• CP Coordination / execution of Inventory to ensure a healthy rolling stock
• Making sure that all products in our WH are visible on the website
• Making sure we give visibility to best sellers
• Making sure that they are picked as collections in the consumer needs (merchandising campaigns).
• Making sure that the seller subscribes to visibility services (SP, VAS, etc…)
• Making sure that we reprice the slow movers (PSA, Phoenix)
• Coordinate Performance Steering Actions with KAMs so that they can negotiate deep discounts with sellers to animate a clearance campaign.

Repricing of Forfeited Items:

• Coordinating with IT to make sure that the products are live on the website.
• Reprice the items in order to maximize our margins while ensuring that the items move quickly
• Work on the collections for the clearance campaign.
• Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”).

Required Skills & Qualifications

• 2+ years experience in top tier consulting firms, 2+ years experience in top tier e-commerce firms, 2+ years in top tier investment banks or audit firms
• Top tier engineering universities

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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