Job Vacancies at Jumia Ghana – 6 Positions

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

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Our platform consists of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

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Jumia is recruiting to fill the following positions:

1.) Head of Delivery Experience
2.) Third Party Logistics Manager
3.) Revenue Analyst
4.) Growth Hacker (CRM)
5.) Vendor Training Manager
6.) Commercial Operations & Revenue Head

See job details and how to apply below.

1.) Head of Delivery Experience

Main Responsibilities:

The Head of Delivery Experience will engage in a fully end to end perspective into the business of Jumia E-commerce and Jumia Services, and will be in charge of running and improving Jumia’s full logistics set-up for delivery associates, and as well as enhancing the customer and vendor experience.

• Do qualitative and quantitative research on the training needs of Delivery Associate team

• Develop and improve content material for driver training

• Design and conduct trainings

• Conduct role plays and focused group discussions with Delivery Associates

• To prepare and evaluate the progress of Delivery Associates at an individual level

• Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness.

• Manage vehicle maintenance expenses to limit cost.

• Control and monitor driver-customer communication in line with customer Journey to ensure good customer experience.

• Implement the Delivery portion of “customer journey” in tandem with Jumia E-commerce – COO

• Contribute to process and planning with a focus on Delivery Associate needs and customer experience

• Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.

• Regular and consistent feedback activities / mechanisms to ascertain the service levels of Delivery Associate agencies and encourage improvements.

• Coach, lead and develop drivers to support the delivery team and improve productivity on gate-to-gate basis.

• Build robust and scalable hiring methodology for Delivery Associates

• Enhance road safety and risk mitigation aspects of the Delivery Associates daily work life

• Managing and sustaining engagement on the Delivery Associate community and foster it to sustain at scale

• Tracking and administration of any incentive programs to create excitement

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Required Skills & Qualifications:

•  A Bachelor’s degree from an accredited university; Degree in Engineering, Operations, Supply Chain

• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.

• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.

• 7 years minimum experience, preferably in a manufacturing, production, or distribution environment with a strong focus on logistics or alternatives supply chain

• Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities

• Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required

• Experience in strategy and complex network management

• Excellent communication and presentation skills

• Flexible to work with people from different backgrounds

• Team player and flexible to rapidly changing work schedules

• Excellent team management and coaching skills

• High analytical skills;

• IT savvy

• Conflict management skills

We offer:

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
• The opportunity to be part of a team full of talented people with the best backgrounds

How to Apply

Click Here to Apply

Closing Date : 10 June. 2021

2.) Third Party Logistics Manager

Main Responsibilities:

• Identify and define the critical capabilities needed to support Jumia’s Supply Chain strategies. Think strategically and provide input in the requirements and design process.
• Audit charge backs related to Performance Team cartons.
• Develop process improvements to mitigate charge backs related to Performance Team Cartons.
• Update performance metrics and continually report progress to goal.
• Manage monthly/quarterly business reviews for Jumia’s 3PL partners.
• Audit 3PL billing to ensure accuracy.
• Drive a broad Business Continuity and Sustainability strategy.
• Roll out new lean process improvements at Jumia’s 3PL facilities
• Develops and executes an annual budget, including expense tracking and forecasting for distribution planning, cost controls, and revenue achievement according to productivity objectives for operational efficiency.
• Develops tracking and improvement strategies around Key Performance indicators such as on-time fulfillment, labor cost productivity per hour/unit/case, incident and safety rates, and inventory accuracy. Communicates these metrics to supply chain partners on a regular/set basis.
• Partners effectively with key stakeholders internally/externally to achieve maximum levels of productivity, ensuring that the business benefits from the lowest possible cost and best value.
• Ensures facility compliance with governmental and/ or other regulatory laws as communicated and directed by corporate leadership.
• Performs staff management of 3PL partner including training, performance evaluation, development and accountability.
• Work with key stakeholder’s vital transportation services

Requirements & Qualifications: 

• Bachelor’s or advanced degree in supply chain discipline or related experience.
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.

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We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth given the challenges that we propose you to take

How to Apply

Click Here to Apply

Closing Date : 10 June. 2021

3.) Revenue Analyst

Main Duties & Responsibilities

•  Monitoring all the country’s profitability path with a strong focus on gross margin
•  Controlling voucher budgets
• Controlling inventory
• Minimizing company risk on inventory
• Ensuring a healthy rolling stock
• Assessing the efficiency of all revenue streams

Required Skills & Qualifications

•  2+ years’ experience in consulting (BCG, Bain, McKinsey), 3+ years’ experience in ecommerce (Amazon, Alibaba, etc.), 3+ years in top banks
• Top 1% Business / Engineering Schools and Universities
• Ecommerce driven
• Very structured, analytical and organized
• Strong ability to convince and drive local top management on group decisions
• Great inter-personal skills
• Resistant to stress
• Autonomous
•  Finding simple solutions to complex problems

We Offer: 

•  A unique experience in an entrepreneurial, yet structured environment;
•  The opportunity to become part of a highly professional and dynamic team working around the world;
•  An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply

Click Here to Apply

Closing Date : 10 June. 2021

4.) Growth Hacker (CRM)

Main Duties & Responsibilities:

• As a Local Growth Hacker for Jumia, you should handle these responsibilities:○   Drive experimentation on different communication and segmentation to drive the most relevant content for each user by using data mining and SQL○   Own local logics / experiments library, conduct recurrent checks and analysis and suggest improvement ideas ○   Work on new projects with Central Growth Team to:■        automate the execution part■        improve models’ decisions by supporting data scientists ○   Own the planning and execution○   Review communication plan
• ○   Drive daily performance during the event to assess the situation and elaborate action plan to correct the performance if needed
• ○   Follow up to make sure all ETAs are respected and that all is clear to everyone
• ●        Tier 1/2 Event Management
• ○   Drive transition of these projects
• ■        include more logics to have better segmentation and more personalization on our communications
• ■        optimize and improve CRM channels’ performance
• ●        Projects Management
• ○   Drive channel performance through data analysis and content testing in order to improve engagement (visit%) and conversions (orders%) by segment and prevent users from opt-out and uninstall
• ○   Run experiment analytics to get the performance and identify similar users to scale up for the entire user base
• ●        Daily Task management

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Skills Required

• Must Have

○      Bachelor’s degree in Computer Science, Analytics or Engineering

○      Growth hacking mindset

○      Proficiency in English and MS Office (especially Excel)

○      Intermediate knowledge of data querying (SQL)

○      Self-motivated and able to work with cross functional teams

• Nice to Have

○      Proficiency in SQL

○      Intermediate knowledge of HTML

○      CRM experience or a relevant marketing experience driving communication channels

○      Experience in building predictive models using machine learning

We Offer:

• A unique experience in an entrepreneurial, yet structured environment;

• The opportunity to become part of a highly professional and dynamic team working around the world;

• An unparalleled personal and professional growth given the challenges that we propose you to take.

 How to Apply

Click Here to Apply

Closing Date : 10 June. 2021

5.) Vendor Training Manager

Main responsibilities: 

The Vendor Training Manager makes sure that our vendors receive a state of the art training on our platform and on how to be an outstanding e-commerce seller.

• Design and execute Jumia Ghana’s vendor training Strategy

• Detect the training needs of our vendors and create a curriculum to get them started on our platform and to bring them to the next level

• Create online and offline educational content

• Run online and offline training sessions

• Manage a team of trainers

• Organize Vendor events

Required Skills & Qualifications

• Able to quickly grasp concepts and explain them in a clear manner

• Able to manage a large group of people

• Experience in managing a team

• Ability to create flawless presentations using power point

• Excellent communication skills both written and verbal

• Fast learner

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• Resistant to stress

• Strong entrepreneurial skills, leadership and drive

• Very independent with a strong ability to go further than the expectations

• Ability to adapt in a multinational environment

• Demonstrated ability to work in a fast paced and competitive environment.

• Experience of over 5 years either in top training companies or HR training positions

• Proficiency in MS Office and Google tools

We offer:

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth given the challenges that we propose you to take

How to Apply

Click Here to Apply

Closing Date : 10 June. 2021

6.) Commercial Operations & Revenue Head

Overview of the role: 

The Head of Commercial Operations & Revenue at Jumia is responsible for anticipating and structuring commercial activity. It includes 6 dimensions clearly identified:

• Business steering monthly and daily from topline to bottom line
• Commercial event organization
• Price management to ensure we offer the lowest prices across all markets
• Inventory management
• Revenue management to ensure Jumia accelerates its trajectory towards profitability
• Weekly analysis of our Jumia actual trajectory versus business plan

The Head of Commercial Operations & Revenue is managing and coordinating the work of the commercial operations and Revenue Management teams. He aims at bringing exceptional growth for revenue, volume, margin, assortment and conversion rate.

The Head of Commercial Operations & Revenue is definitely a main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.

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Your position as Head of Commercial Operations & Revenue entails:

• Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
• Giving daily and weekly visibility on key deviations versus Business Plan
• Defining, coordinating and executing Jumia promotional events, from Black Friday and jumia Anniversary to weekly commercial events
• Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level
• Ensuring we maintain our gross margin by controlling Jumia retail and marketplace margins as well as assessing the performance of each revenue streams (value added services, logistic services, etc)
• Approving retail requests as well as repricing inventory twice a week taking into account coverage, age, write off/back
• Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”)
• Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
• Increasing the number of fast moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
• Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team

A successful candidate will fulfill the following requirements:

• Amazing analytical skills
• Organized and Structured
• A Fast learner who is resistant to stress
• Very independent with a strong ability to go further than the expectations

Expected background and technical skills:

• Top Business / Engineering Schools and Universities
• 5 years experience
• A significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated
• Proficiency in MS Office and Excel (VBA would be a plus)
• Ability to analyse large data sets to make strategic decisions

As a whole, we expect someone passionate, creative and able to work efficiently. We expect a leader.

We offer:

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds

How to Apply

Click Here to Apply

Closing Date : 10 June. 2021

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