Job Vacancies at Interswitch Group Nigeria – 5 Positions

Interswitch is recruiting to fill the following positions:

1.) Head of Customer Support
2.) Product Manager, Corporate Solutions
3.) Product Manager, Payment Tokens
4.) Team Lead, Travel Services
5.) Product Owner, Payment Processing

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

Location: Lagos, Nigeria

Key Responsibilities
Operational Management:

• A significant operational area for the organization.

Policy Development & Implementation:

• Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy monitor implementation of those procedures within the organization.

Budgeting & Costing:

• Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Data Collection & Analysis:

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Leadership and Direction:

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision; motivate people to achieve local business goals.

Project Management:

• Deliver small-scale or medium-scale projects while working within an established   program management plan.

Customer Service:

• Manages a medium customer service area or several discrete customer service sections with guidance from senior colleagues, developing and delivering activities and solving complex issues to meet customer service standards.

Academic Qualification(s)

• BS / MS degree any field of study

Experience (Number of relevant years):

• General Experience: Experience enables job holder to deal with the majority of situations and to advise others (Over 7 years to 10 years)

Managerial Experience:

• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

Application Closing Date
Not Specified.

How to Appy
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria

Job Purpose

• To drive the short and long-term strategy for allocated products (Transport, Oil & Gas, Retail etc.) taking into account the strategic objectives of the business and both customer and market requirements to enable the continued growth of Interswitch.

Job Duties/ Responsibilities/ Accountabilities

• Craft the vision for allocated products, taking into account the trends in the industry both globally and locally to enable the attainment of the business objectives.
• Research and stay abreast of advancements in the industry and other economic factors to enable the product innovation and to remain ahead of competitors.
• Create a roadmap, aligned to the product strategy, and conduct periodic progress reviews to support the alignment of stakeholders towards a common goal and to drive the execution of the strategy.
• Mobilise resources for the execution of the product strategy through the compilation and management of a project budget to ensure prudent financial controls
• Conceptualise product enhancements and innovations, develop the business case and supporting models to get the buy-in of business and to demonstrate the potential gains and return on investment.
• Develop value propositions and other sales materials to enable the sales team to sell the product to new and existing customers.
• Provide support to sales and business development teams in their engagements with customers regarding the product to enable the increased sale of the product.
• Collaborate with customers and partners by co-creating solutions to enable the development of relevant products

Application Closing Date
Not Specified.

How to Appy
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria

Job Purpose

• To drive the continuous improvement and innovation culture among Interswitch employees to support the maintenance of a constant pipeline of ideas that will enhance the growth of the business. Support the development and execution of the product strategy in line with business objectives. Responsible and accountable for the growth of allocated product portfolio. Support the delivery of Adoption, Retention and Usage KPIs for identified product offerings.

• Define vision, strategy and business case for new and existing products
• Fully understand customer needs, partner/ecosystem requirements, market intelligence, right pricing and product planning process to deliver the right solutions for the market.
• Conduct adoption analysis and develop recommendations for growth initiatives across the product portfolio set
• Translate complex technical capabilities into clear business benefits
• Develop, monitor and track competitive and market intelligence/differentiation analysis
• Write and prioritize features, manage product backlog, and partner closely with Engineering to groom, sprint plan, and implement new capabilities that drive high value to our card members and deliver on business goals.
• Lead product development workstreams for both phased launches and on-going product enhancements, advocating to achieve the best outcomes.
• Communicate and evangelize strategy and product direction to all relevant participates and stakeholders
• Participate and sign off in product demo. Ensure product features are well understood and implemented as requested.
• Monitor product data and customer feedback to refine features and iterate.
• Integrate customer research and market analysis into actionable product requirements
• Partner with cross-functional teams, including but not limited to Business Development, Technology, Marketing, Customer Experience, Finance, Risk, Legal, and Compliance.

Application Closing Date
Not Specified.

How to Appy
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria

Job Purpose

• Develop key retail growth strategies, tactics, and action plans and successfully execute within agreed timelines to meet relevant Kpis and financial targets.

Key Responsibilities

• Devising strategies for driving lifestyle & commerce transaction growth across Quickteller channels.
• Identify new business opportunities – including new markets, growth areas, trends, customers, products and services.
• Prepare business justification plans to address identified business opportunities, then work with the product team to create a product market fit.
• Proposes potential business deals by contacting potential strategic partners; discovering and exploring opportunities with said partners to leverage their existing network/offerings,
• Developing and negotiating contracts; integrating contract requirements with business operations.
• Drive the expansion of Interswitch’s lifestyle & commerce offerings into other African markets using the Quickteller Brand.
• Contribute to Interswitch’s evaluation strategy by ensuring Quickteller’s dominance in the lifestyle & commerce space.
• Work with various internal groups to drive the profitability of Quickteller’s consumer business.
• Develop capability around eCommerce & mCommerce including: merchant management, service management, customer acquisition & retention, customer life cycle management, 3rd party management.
• Develop understanding of product profitability levers and produce plans to improve the online product proposition e.g. balance building and retention activities.
• Closely track the business metrics and analytics, and works with the product manager to identify and resolve issues.

Application Closing Date
Not Specified.

How to Appy
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria

Job Purpose

• To support the growth of Interswitch’s payment products by delivering best software solutions to our innovative and industry leading products.

Key Responsibilities
Strategy and Planning:

• Contribute to the vision and strategy development for allocated products, considering the trends in the industry both globally and locally to enable the attainment of the business objectives.
• Create a roadmap, aligned to the product strategy, and conduct periodic progress reviews to support the alignment of stakeholders towards a common goal and to drive the execution of the strategy.
• Support the development of the product road map and identifying growth opportunities for your product
• Work closely with the line manager to create and maintain a product backlog according to business value or ROI
• Lead the planning product release plans and set expectation for delivery of new functionalities
• Keep abreast with Agile best practices and new trends

Implementation and Measurement:

• Participate in the development of new products and innovations as a member of the project team and ensure that the scope and vision is adhered to enable the delivery of timely solutions.
• Carry out the role of a Product Owner in agile teams
• Coordinate the piloting of new products or features with clients, feedback the reviews, issues and defect to the project team for resolution to ensure the deployment of a fully functional, reliable product.
• Providing vision, direction, and feature list to meet customer requirements, to the Agile development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Assess value, develop and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Provide an active role in mitigating impediments impacting successful team completion of Release / Sprint Goals
• Monitor and report on the performance of the product and identify any issues to ensure the sustained provision of stable and reliable services to all users.
• Provide technical support to sales and business development teams to enable the effective conversion of leads to revenue.

Academic Qualification(s)

• Good 1st degree in relevant field / discipline
• Professional Qualification(s): Professional certifications in agile and scrum
• Experience (Number of relevant years): Minimum of 3 years experience product management with preferred experience in data-driven, highly competitive, complex, dynamic and digital environments such as payments & fintech, financial services or e-commerce.

Application Closing Date
Not Specified.

How to Appy
Interested and qualified candidates should:
Click here to apply online