Job Vacancies at Ericsson Nigeria – 4 Positions

Req ID: 574284
Location: Lagos, Nigeria

Job Description

• We are now looking for a Packet core Engineer that will provide technical service and support to our customers.
• In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
• You will configure and integrate different nodes and solutions in new and live customer networks.
• You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
• You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.
• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
• The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will:

• Customer support request (CSR) investigation follow up and coordination.
• Analyze problems and identify suitable solution to these problems.
• Do Software Update Management (SUM) activities.
• Working on complex troubleshooting, using support tools and according to global support processes and procedures.
• Developing and maintaining relationships with Customer.
• Actively engage in communication with other engineers for the purpose of knowledge sharing.

Job Requirments
To be successful in this role you must have:

• Minimum of Bachelor's Degree in Engineering or equivalent
• Domain experience: (Packet core) at least 7-8 years.
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
• Good knowledge of SAPC (Policy server) , IPWorks (DNS)
• Familiar with virtualization and the Cloud Systems
• Excellent IP background
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people.

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You should also have:

• Excellent social and interpersonal skills
• Responsive and result oriented
• You will be perseverant, as well as open minded, with a passion to win

Benefits
What's in it for you?

• Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it.
• Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
• You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Req ID: 582753
Location: Lagos, Nigeria

Job Description

• West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements.
• The role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets.
• The role is acting on behalf of Operations, typically for Group or more customer accounts.
• The role shall ensure that Ericsson Converged Wallet operates according to MSTOP/ITIL best practices.
• The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson.
• It will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of Ericsson Converged Wallet.
• You will be reporting to Head of Mobile Money Operations.

You Will:

• Own and execute Ericsson Converged Wallet Platform operational plans
• Support in resolution of Operations issues related to platform and customer queries.
• Own Change Management process and respective activities in designated countries
• Drive Weekly/Monthly Governance with MTN OPCOs in West region
• Customer management including C level during emergency situations
• Secure SLA/KPI fulfillment
• CAB Management Ericsson
• CAB Management Customer
• Team management located onsite as well as GSCs.
• Festive & event platform planning & presentation
• Responsible for Planning & Capacity management
• Audit Management (External & Internal)
• Weekly/Monthly Governance with GSC

Requirements
To be successful in the role you must have:

• Experience in Managed Services in Operational assurance or SME areas. 5+ Years
• Experience in E-Wallets solution 4+ years
• Proven knowledge of MSTOP, ITIL
• Experience in operating Managed Services tools. Primarily MSDP.
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development
• University Degree in Technology or Economics, preferably MSC, MBA or equivalent.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here yo apply online

Req ID: 576529
Location: Lagos, NG

Our Exciting Opportunity

• We are now looking for a key member to join our Managed Services team! As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations within a managed services deal.
• In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Operations escalations, and performance reporting towards the customer.

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You will:

• Manage end-to-end delivery of operations for a specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
• Coordinate any operational interface between delivery units and customer’s retained organization
• Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary
• Ensure problem management activities are performed and supported by all delivery organizations
• Coordinate customer reporting meetings for problem management status
• Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance
• Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
• Continuously drive for efficiency, improvements and excellence in service delivery

Requirements
To be successful in the role you must have:

• Education: Bachelor's Degree in Engineering / IT / Telecom
• Min years of experience: 8 Years relevant experience
• Domain experience: Packet Core (GGSN/EPG/MPG, SGSN/MME, DNS, SAPC)
• Possess good knowledge of MSTOP processes & MSDP tools, Operation Services and Shared Solutions Services
• Strong Customer Management & engagement skills
• Reporting & Governance skills
• Solid presentation and communication skills and the ability to share your knowledge
• Good financial understanding and cost awareness
• Operations delivery management
• Incident and problem management
• Preventative maintenance
• Service delivery efficiency
• Demonstrated ability in delivering results and meeting customer expectations

What´s in it for you?

• Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it.
• Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
• You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
• Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Req ID: 593504
Location: Lagos, NG

Our Exciting Opportunity!

• We are now looking for an Integration Engineer to analyze, prepare, implement and verify the configuration and integration of a node, network and/or system.
• Your scope of work could include the scenarios of introduction, upgrade expansion, functionality and capacity.  Your work will in part form our customer legacy..

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You Will:

• Deploy and integrate SGSN/MME/PGW/SGW/PCRF on native and virtual platforms.
• Perform activities on customer production environment.
• Perform upgrade and updates of node.
• Documentation and understanding of solution.

Requirements
To be successful in the role you must have:

• Education: Academic Degree, minimum on Bachelor level, in Engineering (IT, Telecom)
• Minimum years of experience: 5
• Domain experience: Packet Core
• Experience on Packet core portfolio (SGSN/MME/PGW/SGW/PCRF) or OpenStack cloud and Kubernetes Knowledge

What´s in it for You?

• Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it.
• Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
• You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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