Job Vacancies at Dragnet Solutions Limited, Nigeria

Nigeria Posted 3 years ago Posted on Administration / Office / Operations, Advertising / Social Media / Marketing / PR, Customer Service, Human Resources / Recruitment

Dragnet Solutions is recruiting to fill the following positions:

1.) Customer Service Personnel
2.) Client Engagement Specialist (Psychometrics)
3.) Test Centre Administrator
4.) Product Manager

Dragnet Solutions is Nigeria’s foremost recruitment firm that specializes in the design, development and implementation of innovative ‘talent identification and screening solutions’ suited to both the workplace and education space.

We are the leading provider of Computer Based Testing (CBT) solutions that has evolved to include simulation software with a phenomenal array of data for predicting role suitability, motivations, learning styles and identifying talent gaps.

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See job details and how to apply below.

1.) Customer Service Personnel

Dragnet Solutions Limited - Our client, an industry-leading smart trading company providing unparalleled world-class support to a global community of Oil and Gas players, is recruiting for the position below:

Job Title: Customer Service Personnel

Loaction: Lagos

Responsibilities

At least 1 year client / customer support experience in a Bank or Telecommunication company
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
8th September, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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2.) Client Engagement Specialist (Psychometrics)

Location: Lagos

Duties and Responsibilities

Responsible for all Tests and Assessments, ensure they are developed in line with global standards: British Psychological Society and International Test Commission
Create, Standardize and Deploy Test Batteries for various use cases
Contribute to the company’s testing objectives with regard to new product introduction and process improvement
Perform descriptive and multivariate statistical analyses of data, using computer software
Prepare tables, graphs, fact sheets, and written reports summarizing research results
Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
Partner with marketing department to ensure already serviced and prospective clients are constantly engaged with marketing info, proposals and newsletters on products and services
Manage acquired mandates on products and services, details and ensures the processes involved in carrying out a successful job is adhered to from the sale of the product or service to invoicing

Educational Requirements

Bachelor's Degree in Statistics (Minimum - Second Class Upper)
1 - 3 years' experience preferable directly related to the duties and responsibilities stated above

Competency and Skills Required:

Analytical, statistical and mathematical skills
Database management skills
Knowledge of computer-based testing and machine scoring
Ability to multitask and work across different businesses covering different sectors
Ability to favourably represent the company image to clients

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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3.) Test Centre Administrator

Location: Nigeria

Job Summary

The Test Center Administrator (TCA) will serve as the face of Dragnet in our Prometric centre.
The position requires TCAs to manage the exam processes by verifying candidate identification, monitoring exams, and maintaining strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Key Responsibilities

Maintain and apply expert knowledge of test centre policies, practices and procedures
Greet examinees and verify identification
Administer and proctor tests
Register and prepare candidate scorecards
If applicable, digitally scan and record candidate fingerprint identification
Continuously monitor candidates as they complete exams
Resolve or report candidate issues with urgency
Secure all computer software in the test centre at all times
Report any occurrences outside company guidelines to corporate management
Ability to be flexible with scheduling based on Dragnet capacity requirements.

Qualifications & Experience

BSc in any discipline
One-year customer service-related experience required
Ability to communicate with candidates effectively and with professionalism and authority
Ability to learn and apply operational and maintenance instructions, and other job documents
Ability to write detailed reports and correspondence
Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing).

Physical Requirements:

Ability to remain in a stationary position for extended periods of time while administering exams
Ability to perform periodic walk-throughs
Visual requirements include the ability to adjust or focus computer screens and view the testing room while proctoring
Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
Ability to enrol and pass a background check for administering federal government client exams.

Required Conduct:

Ensure every candidate receives a fair test
Represent Dragnet's vision, mission and values
Inspire others to succeed
Ensure your test centre provides a best-in-class and comfortable testing experience
Permit only eligible candidates
Safeguard the test centre from misconduct.

Work Schedule:

Working days/hours(s): Monday-Friday, 8a.m-5pm.
Must be willing to work on specific Saturdays.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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4.) Product Manager

Location: Nigeria

Core Focus

A transformational role focused on Product development, Product Life-Cycle Management, Process Optimization, and Product Improvement.

Responsibilities
Product Management/ Product Development for all Company Product:

Consulting market research, sales data to ensure that products are viable and competitive. Manage the vision, strategy, and feature roadmap of one or more consumer-facing products.
Work with stakeholders from multiple functional areas such as Engineering, UX/UI, Sales, Customer Support, Finance, Legal, and Marketing.
Monitor product performance, business KPIs and understand the impact of changes.
Presents new ideas to corporate executives in order to gain permission to develop product lines, prepare cost analysis on the development of a new product
Ensure that all cross-functional teams are aligned with the goals and deliverables of the company.
Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
Bring new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analysis; establishing time schedules with all teams involved.
Incorporate feature requests into the product roadmap, groom and prioritize the product backlog, develop user stories and define acceptance criteria, set sprint goals, write acceptance tests, plan releases and lead the product team.
Managing every aspect of a product's development from conception to completion
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
Manage all aspects of in-life products, including customer feedback, requirements, and issues.
Drive strong partnerships with YouTube, Instagram and Twitter influencers, other partners, and B2C service providers.
Analyze product engagement data and come up with new features and growth hacks to further, increase revenue.
Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.

Process Improvement, Optimization, and Innovation:

Develop process analysis and re-engineering to improve efficiency, lower costs and improve product quality.
Review and analyze the performance of various products and make recommendations for improvements.
Work closely with product engineers to suggest improvements for products and processes.
Extract reports and provide a high-level analysis of data for review.

Education Background

First Degree in relevant/related course
IT Background (Personal development, Training, University Certificate

Key Skills / Requirements:

3 years plus experience
Product Design Experience
Experience working with engineering and product tools (Jira preferred) Agile, Lean, and XP principles
Ability to operate in a high-energy, high-intensity, and rapidly evolving environment
Project/change management experience - implementing new ways of working.

Application Closing Date
27th August, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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