Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the following positions below:

1.) Commercial Relationship Management Officer
2.) Business Development Manager
3.) Retail Relationship Management Officer
4.) Digital Marketing Manager
5.) Head, Fixed Income Trader / Liquidity Manager
6.) General Manager
7.) Waiter / Waitress

Job Title: Commercial Relationship Management Officer

Location: All States In Nigeria
Job Type: Full-Time
Industry: Banking

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales Management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Visiting clients and potential customers to evaluate needs or promote products and services
• Coordinating sales efforts with marketing programs

Risk Management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial Management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
• Perform pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer Service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with clients providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems
• Engaging customers on banking products and services
• Approach and sign on new customers

People Management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies

Requirements

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 5 - 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager

Location: All States
Job Type: Full-Time
Industry: Banking

Job Objective

• To create and fully take all sales opportunities, drawing in prospective commercial, corporate, and retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets and to constantly meet and or exceed the cluster target on monthly basis.

Job Responsibilities
Sales Management:

• Develops and implements marketing strategy in ensuring branch targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the market/business area to drive optimal achievement of this opportunities.
• Co-ordinates cross selling opportunities with other business departments like corporate solutions, corporate banking, PMS, EFT, virtual banking, and other E-business products for possible businesses/ opportunities.
• Conducts meetings with the marketing team and carry out reviews on the previous performance and plan for the month ahead.
• Plan and oversees new marketing initiatives including branch expansion in new markets as well as continued expansion among existing customers.
• Driving peak performance and commercial marketing success for all relationship officers across the branches.

Risk Management:

• Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
• Responsible for the sale’s operational efficiency of the branch and productivity of its staff.
• Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
• Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
• Accountable for operating responsibly within the parameters of approved delegations.

Financial Management:

• Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
• Drive the growth of deposits, loans and overdrafts to increase profitability of the Branch.

Customer Service:

• Understand customer base and identify opportunities to build and grow profitable relationship.
• Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
• Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
• Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Identify opportunities to migrate customers to more appropriate, cost-effective channels.
• Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the customers

People Management:

• Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Responsible for the development and retention of relevant skills in order to meet business needs.
• Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensure skills assessments and competency-based training takes place as and when required.
• Create an environment in which learning, and development are emphasized and valued.
• Take personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
• Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.

Requirements

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 12 - 15 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinker and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Retail Relationship Management Officer

Location: All States In Nigeria
Job Type: Full-Time
Industry: Banking

Job Summary

• The Retail Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits and consummates sales opportunities, drawing in prospective retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales Management:

• Execute branch retail sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• To focus on driving customer acquisition and growing volumes, especially in the area of Retail business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Conduct daily meetings with other retail sales team (Marketing Associates), carrying out reviews on the previous day activities and jointly plan for the week ahead.
• Manages and maintains current retail business relationships and seek new accounts through sales
• Engage in retail business development activities and solicitation of new retail business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to sales opportunities and sustain client loyalty.
• The collective targets for the MAs are sole responsibilities of the Retail, RMO who supervises all the activities of MAs under his/her purview.
• Giving sales presentations to a range of prospective customers
• Creatively engage customers as contact less as possible

• Visiting clients and potential customers to evaluate needs or promote products and services
• Coordinating sales efforts with marketing programs

Risk Management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial Management:

• Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Retail Cluster Head to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer Service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems
• Engaging customers on banking products and services
• Approach and sign on new customers

People Management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s Values while adhering to all corporate HR policies
• Exhibit Good leadership skill
• Has a direct responsibility and accountability for the performance of all MA in the branch

Requirements

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 2 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Marketing Manager

Location: Lagos
Employment Type: Full Time
Industry: Hospitality

Key Responsibilities

• Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.
• Build social media presence via our social media platforms.
• Build brand awareness.
• Develop and execute a content strategy and calendar.
• Implement Social Media Campaigns.
• Analyzing data to determine whether social media campaigns have achieved their goals and objectives.
• Respond to client enquiries.
• Ensure progress on all platforms by using analytical tools such as Google Analytics.
• Supervise all aspects of social media interaction between customers and the company.
• Ensure a positive customer service experience
• To take photographs when necessary, mostly during events and festive period and post appropriately.
• Web and social media handling.
• Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity.
• Recommend improvements to increase performance.
• Set targets to increase brand awareness and increase customer engagement.
• Manage a budget for social media activities.
• Develop, launch and manage new competitions and campaigns that promote our organization and brand.
• Create a marketing strategy for social media platforms - Facebook, Instagram, Twitter.
• Engage relevant influencers or complementary brands to grow the company's social following organically.

Requirements

• Bachelor’s Degree in Marketing or relevant field.
• Previous experience in a digital marketing or as a Social Media Manager.
• In-depth knowledge of various social media platforms, best practices, and website analytics.
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Up-to-date on the latest trends and technologies in digital marketing.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Fixed Income Trader / Liquidity Manager

Location: Lagos
Employment Type: Full Time
Industry: Financial Services

Job Summary

• The successful candidate will play a vital and accountable role in all aspects of executing fixed income transactions, daily liquidity management and communicating with clients and senior management daily.

Key Responsibilities

• Ensure portfolio meets day to day and long-term liquidity needs. This portfolio must be structured and managed within the parameters outlined in the credit, market, and counterparty risk policy
• Provide financial return for the organization while also providing liquidity to other business lines.
• Develop and execute strategies to enhance returns across MCLs asset portfolios
• Facilitate trade execution activities in Fixed income space while ensuring a high level of service to all clients.
• Prepare and deliver reports, presentations and commentaries detailing historic performance, strategies, opportunities and risks for the ALCO, MIC, and Board committees.
• Build, onboard and maintain relationships with trading clients and inform clients of applicable market activity, changes in market structure, regulatory issues, or ad hoc requests.
• Confirm all trades are booked accurately on daily basis and trade allocations are received from clients to be processed preventing the risk of loss and client impact, resolving trade booking issues for clients and ensuring settlement of trades occur.
• Interaction with senior team members daily to execute transactions and discuss strategic alternatives

Requirements

• B.Sc. / M.Sc. / MBA in Accounting / Finance / Economics / Mathematics / Social Sciences or any related course
• Candidate must have a minimum of 6 years progressive work experience in financial services sector.
• Candidates are required to have strong quantitative, analytical and communication skills, relevant equivalent experience ideally in a banks Treasury or leading Boutique is essential.
• Good presentation & Negotiation skills
• Effective documentation and keen eye for details
• Willingness to work long hours, when necessary.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: General Manager

Location: Lagos
Employment Type: Full Time
Industry: Hospitality

Key Responsibilities

• Assists upper management in setting goals that promote company growth.
• Oversees daily activity of the Line Managers.
• Prepares budgets, schedules, and other organizational reports as needed.
• Manages team workloads in order to meet goals and deadlines.
• Identifies improvement areas and plans and implements systems to boost company effectiveness.
• Executes plans designed to meet company goals by changing policies.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Revise and/or formulate policies and promote their implementation.
• Manage relationships/agreements with external partners/vendors.
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Ensure that the company runs with legality and conformity to established regulations.
• Review financial information and adjust operational budgets to promote profitability.
• Must able to represent the company appropriately at all times in a manner befitting the status of the role assigned.
• An aspect of the job is the ability to be creative, informing new ideas and initiatives that will increase our feasibility as a Premium Leisure destination and invariably increase revenues.
• Periodically get reports from the Line Managers, summarize same and report to the Directors for necessary action.
• Ensure that all ongoing/new projects are well completed and meets expected standard.

To oversee all Line Managers activities in their various department/ unit as follows:
Accounts Department:

• Ensure financial reports is accurate and presented in a timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all business lines, and oversee all financial accounting.
• Ensure all taxes are deducted and remitted to the appropriate body as at when due.
• Ensure data collected are analyzed in order to determine the state of the company’s financial health.
• Monitor preparation of weekly, monthly and quarterly financial reports of the company.
• Analyzing data to understand where the company is generating and losing revenue.
• Generate financial reports that display the company’s profits, equity and cash flow.
• Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable.
• Examining the proficiency of the software programs used to organize data.
• Recommend updates, implement all approved business policies and accounting practices; improve the finance department’s overall policy and procedure manual.
• Effectively communicate and present the critical financial matters to the MD and CFO.

Operations Department:

• Coordinate daily activities of the restaurant and beach front operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and events.

Human Resources Department:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.

Health & Safety Unit:

• Develop and execute health and safety plans in the workplace according to legal guidelines.
• Prepare and enforce policies to establish a culture of health and safety.
• Evaluate practices, procedures and facilities to assess risk and adherence to the law.
• Conduct training and presentations for health and safety matters and accident prevention.

Customer Service Unit:

• Supervising day-to-day operations in the customer service unit.
• Responding to customer service and communication-related issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Develop and implement effective communication strategies that build customer loyalty programs and brand awareness.

Social Media/Digital Marketing Unit:

• Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.
• Build social media presence via our social media platforms.
• Build brand awareness.
• Develop and execute a content strategy and calendar.
• Implement Social Media Campaigns.

Facility Management Unit:

• Fostering a professional working environment.
• Managing janitorial duties.
• Undertaking building and grounds maintenance.
• Ensuring that facilities meet government regulations and environmental, health and safety standards.
• Ensuring facilities are always clean.
• Plan, coordinate and manage all installations and refurbishments (telecommunications, heat, electricity, air conditions etc).

Requirements

• Previous experience as General Manager preferably in hospitality Industry.
• Bachelor's Degree in Business Administration or a related Management field. MSc is an added advantage
• Good knowledge of different business functions
• Strong leadership qualities.
• Excellent communication skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Waiter / Waitress

Location: Ikeja, Lagos
Job Type: Full-Time
Industry: Hospitality

Job Description
The job holder will be responsible for the following;

• Being attentive to the needs of client.
•  Ensuring that food orders are made correctly by kitchen staff and looks presentable for client.
• Ensure health conduct standard with handling of foods.
• Staying attentive to the needs of clients.
• Be attentive to complains clients have and address them appropriately

Requirements

• Minimum qualification is SSCE / GCE / OND / HND / Degree
• Excellent communication and organizational skill.
• Strong interpersonal and problem-solving skills.
• Good Customer Service Relationship.
• Working ability under fast-paced and pressured work environment.
• Knowledge acquired must cut across food handling and safety precautionary measures which we hold in high esteem.
• Punctuality, personal hygiene and grooming.
• Good team player.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online