Job Title: Core Network Performance & Optimization

Location: Lagos
Job type: Full-time

Job Description

• This is a vital position to support Network function to carry out quality and performance assurance of e2e core transport network.
• This person will be interacting with the Partners’ Teams very extensively and make use of all available Core Transport tools to ensure timely anomaly detection, escalation and follow through to resolution.
• The Key results will ensure top Quality of Service (QoS) and Quality of Experience to Airtel Customers.

Job Responsibilities
Managing Core Transport Media (Access and BB) Performance:

• Ensure all vendor network equipment’s on the network can interoperate with one another without anomaly.
• Monitor Link performance of all the Microwave links across the network to identify links running errors (SES, BBE etc.)
• Monitor Receive Signal Levels (RSL) of Links across the network to identify links with degraded RSLs (> 3dbm from design) for required optimization and correction.
• Perform routine (Proactive, Reactive) audits to highlight key performance & quality of service issue across MW links.
• Monitor and output weekly capacity utilization of MW links across the Network.
• Follow through with Tx planning, operation and deployment.

Packet Loss Management:

• Ensure reliable and efficient transmission of data packets across networks by Identifying, analyzing, and coordinating resolution of packet loss issues with concerned resolver team.
• (This is key to network quality and user experience assurance).
• Monitoring and troubleshooting: Continuously monitor network performance, identify packet loss issues, and troubleshoot problems using various tools and techniques.
• Root cause analysis: Investigate and determine the underlying causes of packet loss, including network congestion, hardware or software issues, and configuration problems.
• Escalation to issue owners and follow through to resolution.

IP/MPLS network Performance:

• Ensure availability of IPRAN routers for all vendors. Ensure IPRAN topology and routing is aligned with TX Planning.
• Monitor RX Levels of IPRAN Links and NNI interfaces across the network to identify links with poor RX levels (< design Threshold) for required optimization and error correction.
• Monitor and output weekly capacity utilization of IPRAN links and NNI interfaces across the Network.
• Identify and resolve congested links, input/Output Errors, Memory & CPU loads, CRC check, Temperature etc.

Manage Performance & Optimization of the Fiber network:

• Monitor performance of the Fiber network elements.
• Ensure all fiber primary and secondary routes are up by carrying out routine performance and availability checks on all the routes.
• Flag fiber segments with repeated failures to Operation team and Partners to improve uptime and link stability.
• Regular KPI quality review, audit, and demand of best practice in fiber management. Review/Identification of snags in new deployed fiber segments.

Capacity Utilization Monitoring:

• Ensure e2e network Capacity Utilization analysis and forecast for the Transport domain.
• Support in special event preparation and analysis to ensure capacity (e.g., Year end and festive period).

Educational & Technical Qualifications

• Bachelor of Engineering Degree in Electronics & Communication or any other Science and/or Engineering based field.
• Sound knowledge of traditional and contemporary Transmission of Mobile Network - Operations, Performance Management.
• Analytical and Presentation skills.
• Good understanding of Transport Network architecture interfaces and standards.
• Understanding of data traffic routing and addressing.

Required Experience & Skillset:

• Must have 5 - 7 years relevant experience in Performance Management of e2e Transport network domain.
• Minimum 3 Vendor Management experience.
• Sound MS Excel skill.
• Knowledge of Performance managements systems/tools/support systems.
• Vendor Management.
• Python, Power-BI experience will be an added advantage.
• Sound story telling ability using data.
• Logical decision-making abilities.
• Flexible and dedicated.
• Ability to innovate and deliver value to the Business.
• Ability to manage an outsourcing par.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Whitespace Manager

Location: Lagos
Job Type: Full-time

Job Description

• As whitespace planner you will be responsible for designing and optimizing the layout and utilization of the physical space within the data center facility to ensure efficient utilization of physical space, optimize capacity management, and support the growth and scalability of IT infrastructure.
• The Whitespace planner will be responsible for maintaining a well-organized and efficient data center environment that meets both current and future IT infrastructure requirements.

Job Responsibilities

• Space Planning: Designing the layout of the data center floor space to maximize efficiency and capacity utilization. This involves planning the placement of server racks, networking equipment, cooling systems, power distribution units, and other infrastructure components.
• Efficient Space Utilization: Design and optimize the layout of the data center floor space to maximize efficiency. This includes proper placement of server racks, networking equipment, cooling systems, and other infrastructure components to make the most of available space.
• Capacity Management: By monitoring and forecasting data center space, power, and cooling capacity, the whitespace planner should ensure that resources are utilized effectively. This proactive approach helps prevent overutilization or underutilization of resources, supporting seamless operations.
• Equipment Placement: Determining the optimal placement of IT equipment within the data center to ensure proper airflow, cooling, and access for maintenance.
• Rack Layout Design: Creating rack elevation diagrams and floor plans to visualize the arrangement of server racks, cabling, and other equipment within the data center.
• Compliance and Standards: Ensuring that the data center design and layout comply with industry standards, best practices, and regulatory requirements related to space utilization, safety, security and in compliance to environment for IT operations.
• Collaboration: Working closely with data center architects, engineers, operations teams, and other stakeholders to coordinate space planning activities and ensure alignment with business objectives.

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Master’s degree in a related field or MBA will be an advantage
• 8+ years of relevant experience managing mission critical facilities.
• Experience and in-depth knowledge in the Telecommunication industry data Centre modelling
• Experience with data center physical security e.g. access control, surveillance systems etc.
• Proven experience in data center whitespace planning, capacity management, or facility design.
• Knowledge of data center infrastructure components, including server racks, networking equipment, cooling systems, and power distribution units.
• Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Knowledge of industry standards and best practices related to data center design and operations.
• Project management skills to plan and execute whitespace planning projects effectively.
• Certification in data center design, capacity planning, or related areas is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Capability Development & Execution Excellence Manager

Location: Port Harcourt, Rivers
Job Type Full-Time

Job Description

• The Capability Development & Execution Excellence Manager is responsible for the delivery of appropriate capability and interventions plans for Field Sales Team and Partners that will drive overall business growth; improve supervision, brilliant execution of key business strategies and providing feedback to the business on key indicators.

Job Responsibilities
Provide leadership:

• Execute the salesforce effectiveness strategies in assigned Regions to deliver fully capable resource for various levels of the field sales organization.
• Spend time (Up to 80%) in the field coaching and influencing Area Sales Managers and Business Managers to become more effective coaches to their teams and guiding them to achieving increased individual and team capability, employee satisfaction, and collaborative selling efforts.
• Cascade and drive embedding of monthly cycle instructions for GTM plans for Brands, Product Marketing & distribution strategies.

Achieve distribution excellence - expand and manage the distribution and agent network:

• Execute coaching and training plans for the Regions that will enhance brilliant execution of Commercial ‘Go to Market’ models, route optimizations, effective utilizations of business investment, increase Partner-facing time and partner capability and effectiveness.
• Drive 100% training of all the frontline Salesmen (Market Developers, Branch Sales Executives, etc.) on “Steps of Effective Sales Call” and ensure they are all coached/handheld to conduct their sales visits in line with the structured call.
• Support the Regions in the execution of SMF Partners Refresh to have fully capable Partners and Smart cash – BSE Model execution to drive active Smart cash agents acquisition using POS/App/USSD.

Ensure financial planning and profitability of business and partner:

• Develop profit story sheet for trade Partners’ profitability and train the entire sales organization on how to utilize the tool.
• Train the Regional teams and ensure understanding of cost/benefit scenarios for effective engagement of existing and potential partners.
• Train the team on how to utilize financial tools to overcoming objections from potential partners.

Ensure proper training of stakeholders:

• Designs and execute appropriate training programs for SMFPs and their teams and determine additional training, support, and other resources required.
• Encourage team members and partners to attend training workshops intended to strengthen their businesses and their ability to sell money and GSM products.
• Provide business with information about success of training as well as new training opportunities.

Ensure strict compliance:

• Carryout field audits and mystery shopping visits across assigned Regions to recognize good performance and also call out bad behavior/non-adherence to business standards to put an end to poor execution, absenteeism and non-compliance to guidelines.
• Drive strict adherence to execution standards through closing of knowledge gaps through training of Field Sales Team, embedding of the business visibility strategies (Advocacy of PICOS).

Achieve sales performance and management scores in line with the target for the regional distribution area:

• Appropriately and timely escalation of all unsatisfactory executions, inappropriate behaviors or non-compliance among team members, partners and agents in accordance with business standards and procedures.
• Build databases for all MDs’ Beat Plans/Daily Outlet Visit Plan. Ensure all beat plans are signed off by ASMs, to ensure every MD covers min of 10 visits daily, while inspecting all Kits and POS Terminals.

Prepare and compile key daily, weekly and monthly activities report including Coaching and accompaniment Reports and share with relevant stakeholders:

• Track and effectively report weekly and monthly coaching and accompaniment achievements of Line Managers. Use report to influence Line Managers to focus on capability development of their teams.
• Periodically analyze coached team members versus poorly trained Team members to generate insights for improved execution.
• Identify best practices in line with business ethics and strategies within and outside assigned Regions, share with team to learn and implement for competitive advantage.

Ensure appropriate liquidity management:

• Train the team on all new solutions develop to enable field sales team access to e-float balance of Agents for real-time education and influencing of Agents and Partners to improve their liquidity to meet trade needs.

Educational Qualifications

• Bachelor's Degree in Management, Social Sciences or related field.
• Master's in business administration would be advantageous.
• Project management qualification will be an advantage.

Relevant Experience & Behavioral Requirement:

• 7+ years of varied experience in Sales, Marketing, HR and Capability Development with at least 3 years at middle management level handling independent businesses.
• Relevant experience in telecom industry is desirable. Minimum of three (3) years’ Sales and Distribution Management experience (with a proven track record and attention to detail) in relevant industries.
• Minimum of three (3) years’ experience managing a distribution-oriented team towards success in relevant industries.
• Excellent marketing and sales skills.
• Strong People skills: Building Collaborative Relationships and Developing people.
• Strong flair for Coaching and Accompaniment.
• Strong track records or experience in People Management.
• Demonstrated commitment to execution excellence.
• Result oriented.
• Great problem-solving skills.
• Good communications skills.
• Good interpersonal skills.
• Customer centric.
• Sound understanding of sales systems and processes.
• Creative self-starter.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Security Manager - Northeast Region

Location: Nigeria
Job Type Full-Time

Job Description

• To effectively handle all security operational activities, liaise and manage relations with government security agencies.
• We also interface with Government Regulatory Agencies i.e. LGAS and State Govts, work permit community activities and contractors in order to minimize disruptions and ensure continuity of business operations in the region.
• To effectively manage the Security Operations and Administration in the entire Northeast Regions of the country, by developing the framework for supervising the various Security Service Providers, and equally coordinating the activities of the Regional Security Specialists in the Region.

Job Responsibilities
Motivate and manage Security resources at the region to ensure safety and security of Airtel's assets and machinery:

• Prioritizes the allocation of security resources to high-risk, high impact issues.
• Proactive and holistic enhancement of security across the Region.
• Overall responsibility for the Security Infrastructures in the Region.
• Coordinate Security operational activities at the region to ensure constant presence of guards at Airtel's locations.

Ensure effective liaison and Relationship with community leader and regional indigenes and residents in the entire Region:

• Serves as primary security contact in the Region and ensure adequate planning and provision of resources for appropriate security initiatives.
• Anticipate and meet the challenges/needs of Airtel Networks stakeholders, including employees, contractors, communities, partners and service companies; manage security service delivery with internal business Groups.
• Works with Business Groups to prepare security strategy and ensure most cost-effective service delivery.
• Communicate security issues and initiatives to business Groups and key stakeholders in a timely manner.
• Proactively work with Government Agencies, including Police and Military to define and clarify roles, responsibilities and ensure that these Agencies’ actions are consistent with Airtel Networks standards.
• Effective and efficient supervision of Security Service Providers in the Region.

Effective and proactive Claims and Liabilities Management:

• Crisis management and planning.
• Builds relationship with business Groups, identify and anticipate their needs.
• Generate periodic reports and maintain database of past, current and potential community issues, threats, demands and activities.
• Identifying and advising on potential claim and liabilities and taking pre-emptive action to avoid such claims or liabilities.

Educational Qualifications

• Bachelor's Degree in any of the Humanities (Legal background will be an added advantage).
• Possession of a post Graduate Degree will be an added advantage.
• Initiative, business management and decisiveness skills.

Relevant Experience & Behavioral Requirements:

• 10 – 12 years post qualification experience in the various areas of Security Profession with a specialization in Operations, Intelligence and Surveillance, among others.
• Previous experience /membership of the Nigerian Police Force or any arm of the Military.
• or State Security Service is highly essential.
• Membership of both Local and International Security Association is compulsory.
• Excellent and effective written and oral communication, as well as presentation skills.
• Must be a team player, confident, consistent and decisive in resolving security issues.
• Must be loyal and highly committed to achieving organization objectives and equally be willing to work at odd hours.
• Ability to adapt in a rapidly changing business setting and excel in a collaborative team environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Wholesale Manager

Location: Lagos
Employment Type: Full-time

Job Description

• The role holder will serve as a leader driving business from regional Opcos against the targeted local, regional, and international wholesale customers.
• Type of customers are Mobile Operators, Carriers and ISPs.

Job Responsibilities

• Responsible for achieving revenue targets as per Wholesale business objectives of the region and developing strong relationships with the customers at Key decision maker’s level.
• Development of a sales pipeline for each Opco and proactively track and manage the
• performance of the Opcos assigned.
• Identify growth opportunities, up-selling and cross - selling potential within the assigned Opcos.
• Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals.
• Position international submarine capacity and terrestrial fiber capacity to generate revenues in line with wholesale services.
• Business owner of the accounts, responsible for understanding and anticipating customer requirement, mapping competition and positioning Airtel Africa Wholesale Services as the preferred service provider for the account.
• Identify and analyze customer needs and requirements and develop responsive solutions, value propositions.
• Manage relationships with internal and external cross-functional stakeholders to meet the needs of the business.
• Weekly reports on Opco performance and Monthly review to drive sales and pipeline outlook.

Required Education & Skills

• A recognized University Degree in a Business-related field; Master of Business Administration Degree is an added advantage.
• Understanding of geography and network is a must with sound knowledge of wholesale services like IPLC, MPLS, IP Transit, etc.
• 7-8 years work experience in the telecommunications sector which must include establishing and managing international carriers.
• At least 5 years sales experience in selling B2B Telecom products.
• Strong relationship-building and customer retention skills.
• Ability to inspire and manage a sales team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online