Job Vacancies @ 9mobile Nigeria – 8 Positions

Job ID: IRC4572
Location: Lagos

Job Summary

• Support all CS core network operation and maintenance activities to ensure required availability.
• Coordinate all CS core related troubleshooting, fault analysis and performance improvement measures - preventive maintenance.
• Coordinate all acceptance testing for all CS core node integrations.
• Oversee all CS core network audit and performance improvement/maintenance activities on the network.
• Ensure preventive measures are implemented to avert network downtime and service disruption on CS core network elements and links.
• Ensure all vendor activities are in line with all agreed SLAs & KPIs.

Principal Functions

• Maintain maximum availability and reliability of the entire CS core network
• Improve mean time to repair (MTTR) on all CS core network related faults and complaints
• Promptly implement all interconnects and service requests with partners
• Implement software upgrades, patch installations and expansion activities on all CS core network nodes
• Support NOC/Field operations teams in all CS core related escalations
• Review all new CS core related features and its impact on existing network
• Ensure regular network performance improvement via key KPI's such as LUSR, PSR, AUTHSR, CSR
• Regularly review B number analysis table across all CS core systems.
• Enforce strict conduct of Quarterly audit of all CS core node configurations and ensure implementation of all relevant recommendations
• Ensure all change requests are implemented timely and accurately by Vendor
• Carry out quarterly backup and restore tests on all CS core network elements.
• Continuously review all CS core operations frameworks, make recommendations for improvement and implement approved initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent high usage activities of illegal inbound/outbound roamers on the network.
• Integration, daily operations and maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ ITSC/ U2020/other CS core nodes.
• Ensure proper documentation of operations on all CS core network systems
• Maintain snag/fault lists and follow up with vendor on clearance.
• Carry out all integrations and implementations on CS core nodes.
• Analyse performance reports and proactively resolve core network challenges.
• Supervise the implementation of software upgrades; file system upgrades; and hardware replacement on core network.
• Specify and review critical CS core performance measurement counters.
• Lead the troubleshooting of core network operations challenges and create solutions.
• Produce policies and procedures for managing and controlling managed services team.
• Perform periodic reconciliation of HLR profiles and templates in line with business requirements.
• Audit announcements and tone files between the IN platform and core network nodes.
• Perform other tasks as may be assigned by the Manager Core & Datacom.

Educational Requirements

• First Degree or equivalent in Electrical / Electronic Engineering, Computer Engineering and/ or any other relevant discipline.
• Between three (3) to five (5) year experience in Telecoms.

Knowledge:

• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Good time management skills.
• Good reporting skills.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4571
Location: Lagos

Job Summary

• Ensure that IT solutions and related services are effectively applied, by taking full ownership of IT demand matters from the business filter, prioritize and plan fulfilment whilst providing visibility to the Management team.

Principal Functions
Strategic / Tactical:

• Understand and document the desired outcome of an IT service and decide if the customer's need can be fulfilled using an existing IT service offering or if a new or changed IT service must be created.
• Manage workload and assignments of a team of IT Demand Management & Business Relationship Specialists.
• Initiate and execute intra-departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate IT demand capturing.
• Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
• Capture new IT demands and ensure structured and high quality of demand's scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
• Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
• Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
• Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
• Develop, define, and implement the overall IT demand management structure & processes especially with upcoming business initiatives, and the current demand in terms of Change execution performance and capacity requirement challenges.
• Understand pattern of business activities and the underlying drivers & recommend appropriate actions in order to keep IT budget & costs within approved limits while meeting Business requirements on time, minimizing delivery risks and quality.
• Support continuous service improvement by championing the prioritization and resolution of all customer demand requirement.
• Ensure SLAs are agreed with internal customers and ensure alignment with the SLAs agreed with delivery partners
• Manage the risks related to delivery capacity and capability of current and forecasted demand
• Assist in developing solid forecasts that guarantees the continuance of business activities.
• Engage relevant top-level management of the business units at a strategic level to ensure ongoing customer satisfaction

Operational:

• Customer liaison/advocacy - Understand the customers' expectations based on their strategic objectives while delineating expectations that are driven out of individual behaviour and institutionalizing customer-centric improvement mechanism for business benefits.
• Manage the demand pipeline and liaise the business functions to capture, structure, prioritize, influence and align and plan fulfillment of accepted business demand whilst matching this demand with the IT delivery capacity.
• Attend relevant Business and decision-making forums which deal with future IT demand and new requirements
• Plan carry out and evaluate regular customer satisfaction surveys.
• Record customer complaints and compliments, to assess the complaints and to instigate corrective action if required.
• Continuously monitor the processing status of outstanding customer complaints and work with relevant units in the business to take corrective action if required.
• Organize periodic Internal Customer Forum (ICF) with Business Units/Areas to review performance, understand expectations and negotiate priorities.

Educational Requirements

• First Degree from a recognised University
• Relevant IT Certifications (ISEB BA, CBAP, ITIL, PMI etc.) are an added advantage

Experience, Skills & Competencies:

• Six (6) to Eight(8) year IT work experience with at least three (3) years at supervisory position Experience within the IT and Telecommunications industry will be an added advantage
• Effective business relationship management skills
• Understanding of IT Governance and Demand and Supply management, Knowledge of ITIL Service Strategy, Design, Transition and Operation
• Effective communication and change management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4573
Location: Lagos

Job Summary

• Responsible for the management of the company's financial accounting strategy and contribute to the development of the organization's strategic goals
• Oversee all accounting activities and ensure compliance with appropriate generally accepted accounting practices and standards
• Develop and implement robust policies and procedures both in the finance and general operational realms

Principal Functions
Strategic:

• Develop innovative risk management vehicles to Improve the organization's financial  position
• Ensure alignment of the division's strategy with the corporate strategy, goals and objectives

Tactical:

• Ensure incorporation of proper Internal control regime in all facets of company operations
• Provide leadership and strategic direction in the execution of the divisions work plans and programmes
• Take ownership of, and communicate department's strategic direction and objectives to staff
• Evolve and implement cost management strategies to monitor and control costs enterprise-wide
• Oversee tax administration (planning and compliance) company-wide
• Oversee, direct, and organize the work of the finance operations and support teams.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Maintain continuous lines of communication, keeping top management informed of all critical financial issues.

Operational:

• Authorise expenditure/transactions inline with the organisation's approved authority limits
• Ensure maintenance of appropriate internal control and financial procedures
• Coordinate the preparation of timely financial statements and ensure that the statements reflect the company's financial position and comply with statutory / regulatory requirements
• Manage the interface between the company and external auditors and regulators to ensure the organisation's financial interest is protected
• Ensure compliance with tax laws and develop harmonious relationships with the various tax authorities country-wide
• Ensure systems optimization and operational efficiency
• Manage the human and material resources of the division to optimize performance and enhance output
• Assign detailed responsibilities to subordinates and supervise them to ensure timely delivery of high quality results
• Motivate, mentor, coach, guide and ensure knowledge transfer and capacity building in subordinates
• Act on behalf of and perform any other duties that may be assigned by the CFO.

Educational Requirements

• First Degree in a relevant discipline
• Post graduate/relevant professional qualification (ACA, ACCA, CFA) is mandatory
• Minimum of twelve (12) years relevant work experience with at least Three (3) years at senior management level.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4548
Location: Abuja

Job Summary

• Manage the designing, planning and optimization of the radio network in assigned region to ensure optimal delivery of excellent quality of service to subscribers.

Principal Functions
Tactical:

• Support the Head, RF Planning and Optimisation by providing field sensitive feedback to the nominal network plan
• Evaluate local and global telecommunications trends and development and implement strategies to counter/minimize possible impact on the architecture and integrity of EMTS access network.
• Review the unit/team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Establish and maintain relationship with key internal and external stakeholders.

Operational:

• Plan and optimise radio networks in assigned region for the following radio technologies: GSM,UMTS, and LTE.
• Monitor and track the detailed RF design carried out by the RF Planning and Optimisation Engineers to ensure conformance with the nominal rollout plan.
• Oversee radio network capacity dimensioning based on business plan and in line with strategic guideline provided by the Head, RF Planning & Optimization.
• Assist in ensuring that the radio coverage plan is done in a timely manner, matches EMTS's network coverage requirements and in consonance with regulatory stipulations for GSM rollout in Nigeria.
• Responsible for network optimization and improvement of radio KPIs to ensure they are within acceptable thresholds.
• Assist in identifying specialist tools, equipment, and solution for radio network coverage enhancements.
• Understand the telecommunication industry local trends and developments to assess the impact on EMTS current and future business
• Evaluate and provide network capacity plans to address current for future demand.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
• Prepare and submit periodic activity/management reports to the Head, RF Planning and Optimisation
• Perform any other duties as assigned by Head, RF Planning and Optimisation.

Educational Requirements

• First Degree or equivalent in Electrical / Electronic Engineering
• Postgraduate degree/relevant professional qualification
• Minimum of Six (6) years relevant work experience with at least three (3) years in a supervisory role.

Knowledge:

• Telecommunications Technologies at Advance Level
• Advance Knowledge of Network Planning and Design for GSM, UMTS, LTE, and Wi-Fi Access network
• Indoor Coverage and Small Cell Solutions

Skills:

• Leadership and People Management
• Analytics and Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4545
Location: Lagos, Nigeria

Job Summary

• Manage all phases of litigation and dispute resolution from receipt of processes or complaint, investigation and advise EMTS on possible exposure / defence.

Principal Functions

• Monitor and study the impact of new laws, rules and regulations that may affect EMTS's property/sites, collocation/infrastructure sharing arrangements and make recommendations to the Manager Litigation
• Prepare assignments, leases, licences and related documents covering EMTS's properties/sites.  Ensure all property documents are renewed in advance of expiry dates as required.
• Liaise with individual departments/divisions and provide advice on legal issues arising from transactions, business operations, property/site acquisition, collocation/infrastructure sharing arrangements, litigation and dispute resolution.
• Ensure that terms and conditions set out in contractual documentation are legally valid, consistent with EMTS's policies, rules and regulations, and are in the organization's best interest.
• Ensure that legal formalities are adhered to including regulatory permits and registration.
• Assist in the management of EMTS Dispute and complaint investigation, issue holding letters and/or final letters as the case may be and promote resolution of issues and maintain EMTS Dispute tracker/database.
• Review and contribute to case management strategy developed by external counsel.
• Review and amend court processes, identify and collate documentary evidence, identify and prepare internal witnesses for court cases and attend court to represent EMTS.
• Liaise and work with EMTS' relevant departments and external counsel to prosecute or defend litigation by or against EMTS, attend court cases as may be required from time to time to represent EMTS, and maintain EMTS' litigation tracker/database
• Research and proffer opinion on any legal inquiries or issues relating to property/site acquisition, collocation/infrastructure sharing arrangements, litigation and dispute resolution.
• Participate in the set up and maintain a database of all properties/sites, related documents and other legal documentation
• Perform any other duties as assigned by the Manager, Litigation.

Educational Requirements

• First Degree in Law.
• Minimum of 4 years work experience in a Law firm or telecoms environment

Knowledge:

• Legal Research
• Legal Contract Drafting
• Litigation Management

Skills:

• Problem Solving
• Communication.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4543
Location: Lagos

Job Summary

• This role will work across departments while taking responsibility for planning and executing the quality assurance, measurement, and audit functions to ensure fulfilment of deliveries as stipulated in requirements, and to ensure adherence to 9mobile's Quality standards on projects, products and other deliveries within the IT organization.

Principal Functions
Tactical:

• Keep abreast of global and local best practices as it relates to solution delivery, software testing, customer experience management & customer satisfaction.
• Continuous review of the project, BAU and product development end-to-end processes from ideation to delivery to solution/product retirement, make recommendations for improvement and implement approved initiatives to enhance business efficiency and customer experience.
• Ensure deliveries comply with industry benchmarked quality standards.
• Establish and maintain relationships with key internal and external stakeholders.

Operational:

• Oversee end to end solution delivery processes and assure quality of requirements delivered utilizing the various layers of testing (SIT, Performance, E2E, UAT) while maintaining adequate logs of issues encountered for continuous improvement.
• Monitor product roadmap, review concepts vis-a-vis customer journey map to infuse alignment of customer experience practices into product design and implementation.
• As part of the Quality Assurance process, ensure that customer experience requirements are captured in product implementation and validated.
• Responsible for PQA in strategic projects.
• Manage process frameworks, templates, checklists, documents, and performance.
• Assist Head QA in development, constant review and implementation of project-related quality framework, policies, and procedures.
• Responsible for the transitioning process of the solutions from delivery to post-delivery management to ensure solution quality is maintained.
• Work with program stakeholders across IT to ensure delivery change documentation is published to expected quality standards.
• Liaise with change managers to ensure key stakeholders and user communities are engaged and are correctly informed prior to change deployments to proactively avoid post go-live issues.
• Engage release leads, developers, and technical teams to create, test and stage production deployment for all approved changes.
• Identify, influence, and lead the implementation of best practice initiatives that contribute to the overall team improvement on the efficiency and effectiveness.
• Assist Head QA in translating IT Governance and Quality strategy and plans into specific improvement programs/projects.
• Attend team/departmental meetings as required, drive actions to delivery.
• Perform any other duties as assigned by the Head, QA.

Educational Requirements

• Minimum Six years (6) relevant experience in Quality Management/Assurance Role in IT /Telecom industry.
• Master's or Bachelor's Degree in IT, Business Management or a related discipline preferred.
• Advanced knowledge of Software Testing theories and practices.

Certification and advanced knowledge of at least two of the standards:

• Services ITIL ISO2000, Software ISO/IEC12207-2008, ISEB
• PMP/Prince 2.
• Knowledge and experience of Microsoft packages, including Microsoft Project, MS Office
• Oracle Database: SQL Fundamentals
• ISTQB/ISEB Certified Tester Intermediate Level (CTFL), BCS
• ISTQB/ISEB Certified Tester Foundation Level (CTFL), BCS
• ISO 9001:2015.

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Interpersonal Skills:

• Good multi-tasker with ability to work under pressure and strict deadlines.
• A customer-focused individual, good communicator and team player.
• Leadership.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4542
Location: Lagos, Nigeria

Job Summary

• This role undertakes the operations of the relevant Business Support Systems (BSS)covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
• The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
• The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Principal Functions
Tactical:

• Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
• Enforce BSS related processes and procedures.
• Provide input on BSS Operations to other relevant IT processes and procedures.
• Provides advisory services to IT Senior Management on BSS and operations
• Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
• Support project planning and execution within the BSS domain
• Drive continual enhancements and improvements to the BSS and processes for business benefits.
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
• Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
• Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

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Operational:

• Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
• Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
• Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
• Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
• Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
• Implement a system to validate the integrity of replication and all DR processes / services between the primary and DR sites and provide periodic reports to IT Management.

Educational Requirements

• Bachelor's Degree in Engineering / Sciences from an accredited college/university preferred.
• Strong customer-centricity is required.
• 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
• Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience inworking / negotiating through complex issues and providing alternative solutions.
• Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC4536
Location: Lagos,NG

Job Summary

• Oversees budget administration and program analysis, examine budget estimates for completeness, accuracy, and conformance with procedures and regulations.

Principal Functions
Tactical:

• Prepare yearly budget in conjunction with the Planning team and provide regular feedback to management on expenditure spend with the aim of monitoring benefits and ensuring delivery of value for money.
• Ensure all business units are conversant with established regulations, rules, directives and procedures as regards expenditure spend.

Operational:

• Act as Finance Support staff to all SBUs, ensuring that adequate support and guidance is provided in line with the company's processes, policies and delegation of authorities.
• Implement all established budgetary and financial policies and procedures; recommend new ones aimed at improving the operational aspects of the budget and planning office.
• Coordinate various departments for timely completion and reporting of budgeting activities.
• Prepare special analysis on ongoing projects; participate in the development portions of the quarterly rolling plan and annual budget and preparation of return on Investment.
• Co-ordinate input from all SBUs into the development of the annual budget, business plan and forecasts.
• Executes rigorous analyses of operating plans by examining the operational and strategic impact of those activities, including both comparative analysis against other similar activities and ROI analyses.
• Certify the availability of funds, analyze and revise unliquidated obligations to ensure that these remain valid and appropriate prior to approving project documents.
• Prepare budget analysis (Operating, Capital Expenditures, Projected Profit and Loss, Balance Sheets and Cash Flows)
• Ensure the monthly budget variances are analysed and reviewed with the management of each SBU with a view to ensuring budget compliance and cost savings.
• Monitor the processing of requests for management approval based on approved budgets
• Carry out other assignments as instructed by the Head, Financial Planning and Budgeting

Educational Requirements

• First Degree in a relevant discipline from a recognised university
• Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc.)
• Minimum of Six (6) relevant years of experience.

Knowledge:

• Budgeting
• Financial Systems Knowledge
• Industry Knowledge

Skills:

• Accountability
• Communication

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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