Job Title: Manager, Core Operations

Location: Lagos

Job Summary

• Manage the operation and maintenance of both Circuit Switching (CS) and Packet Switching across all Core network systems and provide high-level support functions on Core CS equipment.

Roles and Responsibilities
Tactical:

• Assist the Head, Core and VAS Operations in communicating the unit’s direction and objectives to all staff.
• Keep abreast of global and local best practice as it relates to the team/ function’s activities.
• Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel and funding to achieve the unit/ function’s strategy.
• Establish and manage service levels with key internal and external stakeholders.

Operational:

• Ensure that technology road map for the network aligns with regulatory guidelines as well as future industry trends.
• Effective tracking of key KPIs (CSR/ASR/PSR/LUSR/CSSR/etc.) and taking prompt preventive/corrective measures where needed
• Oversee all project implementation with partners/vendors (HUAWEI, NOKIA, BICS, MontyMobile, LATRO, UTIMACO and others)
• Manage the operation/maintenance of all ATCA core network systems (MSC/HSS/MGW/SBC/STP/SPS/ITSC/LIG/U2020)
• Promptly implement all interconnects with local & international partners
• Coordinate Software Upgrades, Patch installations on all cs core network nodes
• Enforce resolution of all Trouble Tickets with the back-office team and VENDOR
• Manage all CS core configuration database/parameter management
• Coordinate all core redistribution of HW/SW resources across network nodes
• Manage operational acceptance for new features/new nodes/new network products
• Ensure regular redundancy/backup/restore activities across all cs core services
• Enforce strict conduct of Quarterly audit of all cs core node configurations and ensure implementation of all relevant recommendations
• Continuously review all cs core operations frameworks, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent and high usage activities of illegal inbound/outbound roamers on the network.
• Manage the implementation of all SCCP signaling links for new roaming partners via International SCCP carriers
• Manage the process of defining roaming network data as per the IR.21
• Ensure optimal signaling/inter-working requirements between PLMNs/ Roaming partners
• Co-ordinate the monitoring of SCCP link alarms and LU failures
• Provide high-level coordination on roaming and interconnect faults
• Perform any other duties as assigned by the Head, Core and VAS Operations

Education and Experience

• First Degree or equivalent in Electrical Engineering
• Six (6) to eight (8) years' work experience with at least three (3) years in a supervisory role

Required Capabilities:
Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• IP Technologies

Skills:

• Teaming
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Product Analysis & Design

Location: Lagos

Job Summary

• Assist in translating concepts and ideas into products and services, thus ensuring that approved concepts relating to consumer segments are converted to product design specifications and manage the end-to-end delivery of products and services.

Roles and Responsibilities

• Develop the product design specification for all approved concepts from Consumer Segments.
• Coordinate with key stakeholders (IT, Engineering, Commercial, Finance, Customer Experience and Revenue Assurance) involved in the implementation of consumer segment products and services
• Conduct research on key consumer segment-related products and services, as well as developments and trends in the telecommunications industry.
• Document the FAQ’s for new all consumer products and services and lead the facilitation of product training before the launch of services.
• Review all test cases developed by the QA team for all consumer products and services to ensure that the test cases are aligned with the product requirements.
• Propose modifications to enhance products/services within the consumer segment by identifying potential product and service innovations and proffer recommendations on identified concepts through to launch.
• Assist in monitoring, evaluating and reporting on the performance and quality of all consumer services in line with defined functionalities and specifications.
• Attend unit/team meetings as required.
• Coach, supervise and direct the activities of subordinates/junior staff (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Analysis and Design
• Perform any other duties as assigned by the Manager, Product Analysis and Design

Education and Experience

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years of relevant work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Financial & Operational Audit

Location: Lagos

Job Summary 

• Carry out audit assignments and make adequate recommendations based on findings that would positively impact the business process.

Roles and Responsibilities 

• Perform audit work in compliance with internal audit processes and procedures.
• Coordinate team efforts to complete job on schedule, notify manager of any delays as soon as they are known and ensure audit work and findings are adequately documented.
• Ensure the audit team actively involves the client in the audit process.
• Establish an expert working knowledge of auditing procedures and control techniques to meet audit objectives.
• Identify all significant control weaknesses and communicate these weaknesses to the client appropriately.
• Assess and recommend improvements to audit processes, produce and communicate status of audit work with fellow team members and managers relative to milestones, open issues, and client acceptance.
• Prepare an audit draft report which effectively communicates the audit findings, in a timely manner.
• Carryout other tasks as instructed by Manager, Financial and Operational Audit.

Education and Experience

• First Degree in a relevant discipline from a recognized university. Preferably in Accounting, Finance
• Three (3) to Five (5) years work experience

Required Capabilities:
Knowledge:

• Internal Audit/Control
• Financial Accounting/Reporting

Skills:

• Communication
• Problem Solving
• Professionalism/ Integrity

Behavior:

• Passion for Excellence
• Integrity
• ·mpowering people
• Growing people
• Team work
• ​Customer Focus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Enterprise Support Services (Big Data / Outbound Campaign)

Location: Lagos

Job Summary

• Lead the design, implementation, and maintenance of Big Data infrastructure and tools, including collecting, storing, processing, campaigning and analyzing our data and data systems. Service and Resource/Infrastructure capacity development and governance across enterprise systems.

Roles and Responsibilities
Tactical:

• Assist in the implementation of approved policies and procedures for Big data infrastructure and tools design, implementation and maintenance.
• Partner with business leaders, IT service operations team and other relevant stakeholders to identify Big data solution and infrastructure in line with Business requirements
• Responsible for planning of Big Data solution and infrastructure upgrades and deployment.

Operational:

• Provide technical and operational support in the management of Big data solution and infrastructure in a highly dynamic business environment and to support business
• Provide support in the implementation and user acceptance testing of Big data solution and infrastructure.
• Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
• Gather and process raw data at scale
• Create, execute and monitor the performance of campaigns.
• Create integrated campaigns based on market segments to gain new customers and build repeat business
• Design and develop data applications and reports using selected tools and frameworks as required and requested.
• Read, extract, transform, stage and load data to selected tools and frameworks as required and requested
• Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
• Work closely with the other team members for 3rd party integration of data sources
• Process structured and unstructured data into a form suitable for analysis.
• Work closely with our business users to build sophisticated multi-channel campaigns.
• Support business decisions with ad hoc analysis as needed.
• Monitoring data performance and modifying infrastructure as needed.Provide input into documentation and updating of Standard operating procedures and process documents.
• Provide input into definition data retention policies.
• Carry out other duties as instructed by Manager, Enterprise Support Services

Education and Experience

• Bachelor’s Degree or more in Computer Science or a related field.
• 5 – 7 years of recent experience in data engineering.
• Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required
• A solid track record of data management showing your flawless execution and attention to detail.
• Strong knowledge of and experience with statistics.
• Programming experience, ideally in Python, Spark, Kafka or Java, and a willingness to learn new programming languages to meet goals and objectives.
• Experience in C, Perl, Javascript or other programming languages is a plus.
• Knowledge of data cleaning, wrangling, visualization and reporting, with an understanding of the best, most efficient use of associated tools and applications to complete these tasks.
• Experience in Hive, Spark or/and MapReduce is a plus
• Deep knowledge of data mining, machine learning, natural language processing, or information retrieval
• Experience processing large amounts of structured and unstructured data, including integrating data from multiple sources.
• Experience with machine learning toolkits including, H2O, SparkML or Mahout
• A willingness to explore new alternatives or options to solve data mining issues, and utilize a combination of industry best practices, data innovations and your experience to get the job done
• Experience in production support and troubleshooting
• You find satisfaction in a job well done and thrive on solving head-scratching problems.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, ESS (Sales Management Tool)

Location: Lagos

Job Summary

• Provide support in the design and implementation of Sales Management Tool (SMT) Order processing and collaboration systems. Leads the analysis and design in the Sales Management Tool area in close cooperation with the business teams and development

Role and Responsibilities
Tactical:

• Assist in the implementation of approved policies and procedures for Sales Management Tool design, implementation and maintenance.
• Partner with business leaders, IT service operations team and other relevant stakeholders to identify SMT in line with Business requirements
• Responsible for planning of SMT solution upgrades and deployment.

Operational:

• Provide technical and operational support in management of Sales Management Tools module in a highly dynamic business environment and to support business
• Understands the business requirements, captures functional and technical requirements, translates them into the SMT module requirements and integrates requirements with other functional and technical teams.
• Contributes to and drives configurations, reports, interfaces, testing, user training and knowledge transfer.
• Guides customers through Sales Management Tool delivered functionality, advises customers on best practice, maps business processes to delivered functionality
• Develops functional and technical design and documentation for SMT Applications dependent data conversions, interfaces, custom reporting including use of documented revision control.
• Design and develop data applications and reports using selected tools and frameworks as required and requested.
• Participates in the design, development and maintenance of Conversions, and Interfaces between SMT Applications and third-party vendors.
• Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
• Order Entry and Order management
• Work closely with the other team members for 3rd party integration of data sources
• Opens, manages, and resolves SMT Service Requests with Support team.
• Drives the resolution & troubleshooting of issues during development and postproduction support, reporting /escalating to management, when needed.
• Receive and fulfil orders in a timely, efficient manner.
• Maintains ongoing, successful relationships with customers; coordinates directly with the customer to ensure that a high level of satisfaction is achieved and maintained.
• Create and maintain comprehensive project documentation.
• Carry out other duties as instructed by Manager, Enterprise Support Services.

Education and Experience

• Bachelor's Degree or more in Computer Science or a related field.
• 3 - 5 years of recent experience in Order processing and fulfilment, Minimum 4 Years of Oracle Order Management experience would be an added advantage.
• Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required
• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
• Lead all workshops (Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
• Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation
• Have a positive, dynamic, and flexible attitude, should be an excellent team player.
• Ability to effectively work with end-users remotely.
• Has excellent English spoken and written language communication skills.
• Display a passion for the role and a strong desire to deliver to the best of their abilit
• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
• Wider experience of Order Management and fulfilments processes from a business context

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Business Support Systems (BSS) - SIM Reg

Location: Lagos

Job Summary

• This role undertakes the operations of the relevant Business Support Systems (BSS) covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
• The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
• The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Roles and Responsibilities
Tactical:

• Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
• Enforce BSS related processes and procedures.
• Provide input on BSS Operations to other relevant IT processes and procedures.
• Provides advisory services to IT Senior Management on BSS and operations
• Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
• Support project planning and execution within the BSS domain
• Drive continual enhancements and improvements to the BSS and processes for business benefits.
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
• Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
• Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

Operational:

• Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
• Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
• Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
• Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
• Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
• Implement a system to validate the integrity of replication and all DR processes/services between the primary and DR sites and provide periodic reports to IT Management.

Requirements
Education:

• Bachelor's Degree in Engineering / Sciences from an accredited college/university preferred.

Experience:

• Strong customer-centricity is required.
• 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
• Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience inworking / negotiating through complex issues and providing alternative solutions.
• Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Billing

Location: Lagos

Job Summary

• The Billing and Charging Systems Specialist will ensure that all postpaid subscriber’s events are accurately aggregated, billed and summarized in line with specified service level agreements.
• He/she is to ensure that all call data events are completely processed and analysed daily and ensure they are in trend, He/she is also to ensure that all clarifications/issues raised before, during and after every bill run is treated within agreed timelines.
• The Billing & Charging systems specialist is required to support the charging systems and ensure 100% service and system uptime.

Roles and Responsibilities

• Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
• Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.
• Conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated.
• Ensure that all participating call data events are well and completely processed at the end of each month.
• Complete error CDR resolution and bucket management
• Conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stake holders till completion.
• Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department.
• Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines.
• Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month.
• Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback.
• Manage all Convergent Billing System (CBS) nodes handling rating, charging, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software.
• Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority.
• Ensure all business and system reports are accurately and duly generated for business decisions.
• Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.

Requirements
Education:

• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
• Lead all workshops(Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
• Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation
• Have a positive, dynamic, and flexible attitude, should be an excellent team player.
• Ability to effectively work with end-users remotely.
• Has excellent English spoken and written language communication skills.
• Display a passion for the role and a strong desire to deliver to the best of their abilit
• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
• Wider experience of Order Management and fulfilments processes from a business context.

Competence/Certifications:

• Strong problem solving skills.
• Good knowledge and use of SQL
• Strong knowledge of Unix Operating System
• Good analytical skills & strong attention to details
• Excellent ability to express ideas verbally, including strong presentation skills
• Good engagement & communication skills
• Ability to plan, organize and manage pressure.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online