Job Vacancies at Stanbic IBTC Bank, Nigeria (Recent Graduate & Experienced) – 10 Positions

Job ID: 57217
Location: Lagos Mainland, Lagos
Job Sector: Banking

Key Responsibilities / Accountabilities
Asset Custodianship:

• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day

Monitoring of cash holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses
• Planning
• Planning is generally on a daily to weekly basis within regular activity cycles

Preferred Qualification and Experience

• Minimum 2.2 from University
• 1-3 years experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57257
Location: Lagos Island, Lagos
Job Sector: Banking

Key Responsibilities/Accountabilities
Asset Custodianship:

• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day

Monitoring of cash holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses
• Planning
• Planning is generally on a daily to weekly basis within regular activity cycles

Preferred Qualification and Experience

• Minimum 2.2 from University
• 1-3 years experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57258
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users' workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

 Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience

• Bachelor's Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57259
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users' workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

 Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualification and Experience

• Bachelor's Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57225
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

 SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Preferred Qualification and Experience

• A Bachelor's Degree in any related field
• 0 - 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 57260
Location: Lagos Island, Lagos
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide). Proactively and reactively cross sell the Group’s products.

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

 SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Preferred Qualification and Experience

• A Bachelor's Degree in any related field
• 0 - 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56597
Location: Oyo
Job Sector: Banking

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone / email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation.
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring.
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to.
• Providing a central (information/ query handling) service point for SME customers.
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Minimum of 2 years of Business Banking Sales experience.
• 0 - 1 Year experience call center experience may be added advantage.
• Minimum of 2 years relevant experience in Banking preferably in relationship / transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56858
Location: Enugu, Nigeria
Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 – 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 56856
Location: Kaduna
Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers (including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities/Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 - 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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