9mobile Nigeria Job Vacancies – 15 Positions

9mobile is recruiting to fill the following positions:

1.) Senior Engineer, Enterprise and SOC
2.) Manager, Incident and Surveillance
3.) Senior Engineer, Field Operations
4.) Senior Engineer, Customer Experience
5.) Engineer, NOC
6.) Engineer, Service Performance
7.) Specialist, Solution Development
8.) Senior Engineer, Packet Switch VAS
9.) Specialist, Cloud Management
10.) Engineer - Engineer / Performance / Data Analyst
11.) Engineer, Spares Management (Lagos)
12.) Manager, Business Continuity
13.) Engineer, Field Operations (Lagos)
14.) Engineer, Spares Management (Abuja)
15.) Senior Engineer / Service Assurance Specialist

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

Job ID: IRC4027
Location: Abuja
Job Type: Full Time

Job Summary

• Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC & Enterprise FO teams in the day to day activities in the front office.

Principal Functions

• Ensure 24*7 Monitoring of Enterprise links and solutions
• Resolve subscriber complaints on BES platform
• Monitoring and analysis of critical KQIs
• Provide proactive and enhanced reactive care for subscribers' services
• Raise customer-centric operations transformation initiatives
• Ensure proper management of enterprise link failures within SLA
• Effective demarcation of Enterprise customers complaints
• Work with back office to ensure network visibility of enterprise links
• Ensure availability of all enterprise links and services monitoring systems
• Provide operations primary point of interface for enterprise customers
• Troubleshooting of POF and COF for enterprise links and service problem
• Escalate problems on enterprise links to the back office
• Work with back office on the resolution of enterprise link problems
• Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
• Provide periodic regular updates on resolution of enterprise link problems to customers
• Ensure effective communication with enterprise customers
• Support reconciliation of availability figures with enterprise customers
• Process site access requests for maintenance and troubleshooting of enterprise links
• Generation and management of enterprise reports as required.
• Perform other duties assigned by the Head, NOC & BSS.

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Four (4) to six (6) years post NYSC work experience in NOC operations
• Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Network operations and maintenance
• Transmission fiber and Microwave knowledge
• Knowledge of IP/Routers/Switches etc.
• Basic understanding of IP Network

Skills:

• Communication
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4028
Location: Abuja
Job Type: Full Time

Job Summary

• Coordination and management of network surveillance, incident, network fault and NOC front office operations.

Principal Functions

• Coordinate Level 1 network support(Front Office activities) for the BSS, transmission, IP, Core CS/PS, VAS and Enterprise units
• Handle incident management -escalation, notification, follow-up, and updates
• Coordinates war room for incident resolution
• Takes ownership of follow-up and reporting of incidents according to categories and severity levels
• Responsible for communication during incidents and outages to all stakeholders
• Responsible for ensuring escalation processes are properly followed and optimised
• Ensure all expected reports from the various NOC FO units are prepared and sent as scheduled, including outage/incident reports
• Coordinate NOC FO communication with customers and other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) on network incidents
• Manage relationships with Managed Services NOC teams and ensure efficient service delivery
• Ensure updates of all vendor contacts, escalation matrices, customer contacts, enterprise records, collocation contacts, etc.
• Liaise with IT department on cross-functional issues, incidents, and escalations
• Perform other duties as assigned by the Head, Network Operations Centre.

Educational Requirements

• First Degree or equivalent in Electrical Engineering or a related course
• Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level.

Experience, Skills & Competencies
Knowledge:

• Network Availability and Capacity Management
• Network Administration
• Microsoft Office suite
• Network Surveillance / monitoring tools

Skills:

• Personal Effectiveness
• Problem Solving

Behavioral Competencies:

• Customer focused (L2)
• Driving and rewarding excellence (L2)
• Team working and collaboration (L3)
• Communicating with integrity (L3)

Technical Competencies:

• Vendor management (L2)
• Network Operations and Maintenance (M&E, Radio, VAS, Core, Transmission, IP) (L2)
• Network System Administration/Tools(L2).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4008
Location: Kano
Job Type: Full Time

Job Summary

• Support on all operational transmission equipment, facilitate PAT of new integrated BSS and TXM/ADM network element and facilitate 99.5% Network Access availability.

Principal Functions

• Facilitate the operation and maintenance of Access, Transmission and power element to achieve network availability targets.
• Supervise change requests implementation, faults escalation, fault resolution and ensure TTs are accurately closed within MTTR by NOC.
• Facilitate acceptance for new site BSS, MW, ADMs and power plants according to scope and BoQ.
• Ensure proper execution of routine and corrective maintenance schedule for all active and passive elements on site.
• Ensure effective utilisation of consumables and spare parts and effective supervision of vendor/sub-contractors' activities.
• Perform cross functional support based on business demand.
• Ensure effective diesel delivery and consumption within the assigned cluster.
• Facilitate resolution of community related issues.
• Generate incidence report for network outages, weekly/ monthly report cluster performance.
• Perform any other duties as assigned by the Manager, Field Operations.

Educational Requirements

• First Degree or equivalent in Electrical Engineering
• Four (4) to Six (6) years post NYSC relevant experience

Experience, Skills & Competencies
Knowledge:

• Control Network Technologies
• Radio Access Technologies

Skills:

• Problem Solving
• Communication
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4030
Location: Abuja
Job Type: Full Time

Job Summary

• Handling customer complaints, support activities to improve customer experience management and reduce churn.

Principal Functions

• Complaints demarcation
• Resolution of customer experience complaints
• Ensuring first call resolution of customer complaints
• Key Quality Indicators (KQI) monitoring
• Handling proactive customer-centric network performance improvement
• Predictive maintenance using data analytics to improve customer experience
• Tracking and improving Average handling time (AHT), Mean time to demarcate (MTD), time to recovery (TTR) for customer/subscriber incidents
• Customer insight and VIP monitoring
• Creation and generation of applicable CEM dashboards
• Generation of customer complaints handling report
• Perform other duties as assigned by the Head, NOC & BSS

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Four (4) to six (6) years post NYSC work experience
• RF optimization experience

Experience, Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Network operations and maintenance
• Radio Frequency coverage and capacity optimization
• Network key performance indicator analysis

Skills:

• Communication
• Analytical
• Reconciliation
• Problem Solving
• Presentation

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4026
Location: Abuja
Job Type: Full Time

Job Summary

• Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

• 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
• Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
• Follow-up with resolver teams for resolution of network faults and incidents
• Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
• Provision of support for troubleshooting of POF and COF for network incidents
• Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
• Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
• Provision of regular periodic updates on all network faults and incidents
• Send notifications for planned/unplanned outages to all stakeholders
• Provide operations primary point of interface for enterprise customers and partners
• Conduct initial demarcation of enterprise customers and partners complaints
• Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
• Work with back office to ensure visibility of all network nodes
• Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting
• Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools (advantage)

Skills:

• Personal Effectiveness
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

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Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4029
Location: Abuja
Job Type: Full Time

Job Summary

• Monitoring, reporting and analysis of network key performance indicators.

Principal Functions

• 24/7 real-time monitoring of network key performance indicators
• Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
• Flagging of degraded network key performance indicators for resolution
• Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
• Tracking and reporting of KPI for new technical features and equipment deployment
• Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after fault resolution
• Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
• Generation of OPCOM reports and other network reports
• Support reconciliation of KPI figures with 9mobile service providers and customers.
• Handling periodic and ad hoc reports for Network Operations
• Perform other duties as assigned by the Head, NOC & BSS

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

• Network availability and capacitymanagement
• Network administration
• Microsoft Office suite
• Network Surveillance/monitoring tools(advantage)

Skills:

• Communication
• Analytical skills
• Personal Effectiveness
• Problem Solving
• Presentation

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4032
Location: Lagos
Job Type: Full Time

Job Summary

• Develop and design products and services as described in the BRD and provide technical support to products and services team and any other team within the organization that require special support for their operation, in delivering an efficient software design, dimensioning, and architecture.

Principal Functions

• Participate in the development and customization of innovative services and/or enhancements to existing Enterprise and VAS services.
• Manage the process of installing and configuring value added services that have been developed.
• Review software design specifications and ensure that the unified modelling diagrams are correctly designed according to the requirements of the service/application that is being developed.
• Conduct post implementation check to ascertain the benefit of new products or technology change on the service creation platform
• Ensure that all identified bugs are fixed according to the SLA.
• Investigate new technologies that could enhance the performance of the VAS Development Middleware Layer.
• Liaise with  Products and Services , Enterprise solution, VAS  Operation and other units where required
• Provide critical inputs relating to hardware dimensioning and capacity planning during budget cycles
• Increase subscribers satisfaction by improving the overall service development and deployments quality
• Conduct effective technical feasibility studies and impact analysis for new features and services within the VAS Development  environment
• Support the provisioning of service capacity in the VAS Development environment before introduction of new services
• Manage and support the design of service delivery platform as well as service creation middleware strategies
• Perform technology investigations into topics related to core service delivery platform design and performance
• Support and advise on preparation and deployment of pre-requisites for project deliverables
• Provide technical planning and optimization support to assist  in service and product rollout
• Provide end-to-end support in integration and input requirements for the deployment of new applications
• Liaise with internal stakeholders to ensure optimization tasks are achieved
• Proactively help VAS Development team identify and collect required inputs for service and product development tasks
• Participate in the process to establish application and systems requirements for new projects or enhancements to existing services.
• Prepare and/or review functional and technical specifications for products/services
• Liaise with 3rd party vendors during project development to review progress
• Prepare and deploy pre-requisites for project deliverables.
• Perform any other duties or responsibilities assigned by Manager, Enterprise Solution Development.

Educational Requirements

• First Degree from a recognised University
• Four (4) to Six (6) years relevant work experience

Experience, Skills & Competencies
Knowledge:

• IP Technologies
• Software development skill
• Expert skill in Nodejs, Spring Boot,PHP, Reactjs and Python
• Technology Management
• Telecommunications & Mobile NetworkStandards & Specifications

Skills:

• Problem Solving Skills
• Communication
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4053
Location: Abuja
Job Type: Full Time

Job Summary

• Operate, maintain, and administer PS VAS platforms/ systems to ensure 24/7 availability and stability.

Principal Functions

• Perform a comprehensive PS VAS fault/failure/alarm analysis for identifying / determining the root cause of each fault that could potentially escalate to a higher level of alarm.
• Perform O and M related tasks on VAS equipment's and proactive measures to identify both obvious and non-obvious problems that may potentially be raised to certain severs.
• Ensure proper maintenance of all PS VAS nodes, effect on all necessary hardware and software changes to ensure quality output of the systems
• Analyse the daily generated alarms and error logs, report, symptoms and proactively resolve it to prevent it from becoming a potential problem
• Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
• Analyze fault from any available output such as NMS , reported customer complaints etc.
• Produce trouble ticket for relevant party (e.g. vendor) with detailed description on any identified problems
• Ensure all PS VAS equipment and services are well maintained and properly operated.
• Troubleshoot any reported problem or received escalation from PS VAS Engineer and perform necessary action to resolve it
• Perform any other duty as assigned by the Line Manager, PS VAS Operations.

Educational Requirements

• First Degree in Electrical Electronic Engineering / Telecommunication Engineering / Computer Engineering or a related field
• Four (4) to Six (6) year work experience

Experience,Skills & Competencies
Knowledge:

• IP Technologies
• Service Continuity Management, Monitoring and Control

Skills:

• Communication
• Delegation / Supervisory

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4034
Location: Lagos
Job Type: Full Time

Job Summary

• Responsible for designing, developing and delivering Cloud based solutions for EMTS through secure and lean practices using built-for-cloud strategies.
• Support teams, projects, and the business in the delivery and management of services on Cloud Infrastructure through architecture and design.

Principal Functions
Tactical:

• Act as an ambassador for Cloud Infrastructure platforms by assisting with the design and delivery of cloud-based services through automation and continuous improvement.
• Responsible for integrating new cloud services (applications and infrastructure) into the organization's portfolio of internal systems and existing cloud services.
• Collaborates with technology brokers and external providers to understand new cloud services and integration technologies and their implications for the organization.
• Partner with technical teams and senior architects to analyse technical and non-technical requirements to build cloud-based solutions.
• Support the Cloud Operations by ensuring that services on Cloud Infrastructure are designed reliably, securely, whilst performing effectively and efficiently
• Responsible for the design and implementation of Cloud based services running on Cloud Infrastructure and ensuring that it meets the business objectives and adhere to service level agreements (SLA)
• Work closely with Strategy and Project teams to ensure Cloud solutions are aligned with EMTS strategic goals
• Execute knowledge transfer activities to ensure smooth project transition to the support organizations, and participate, in a consultative capacity, in problem management to ensure a stable environment.
• Collaborate with functional and technical team members to develop deployment strategies for existing and new Cloud solutions
• Provide visibility of performance, cost, and the security of Cloud Infrastructure and services.
• Coordinate Technical specifications(design), development, unit testing, deployment, support, coordination of tasks and resources related to integration service/product areas.
• Drive continuous improvement, continuous delivery, and lean practices within the Cloud Infrastructure team.
• Documenting standards and best practices for use across IT and the business.
• Identifying emerging technology solutions that reduce cost, increase efficiencies, enhance capabilities, reduce risk and improve security
• Ensure that all Cloud technology directions create a positive customer experience
• Be accountable for the reliability and security of Cloud Infrastructure and services
• Review and identify ways to improve performance and stability of services and applications running on Cloud Infrastructure through continuous improvement and automation.

Educational Requirements

• First Degree or equivalent in Computer Science / Engineering, Electrical / Electronic Engineering or other Numerate Science.
• Up to Four (4) years relevant work experience, with Minimum 2 year experience with cloud-based architecture and implementation
• Strong working knowledge of cloud architectures; including AWS, Azure, or other cloud service providers
• Experience of Cloud pricing and commercial models; including Azure, AWS, or other cloud service providers
• Experience in leading discussions on business outcomes, requirements, and value
• Significant experience delivering and supporting Cloud Infrastructure and cloud-based applications
• Relevant experience with the creation and deployment of AWS cloud formation and/or Azure ARM templates through automation
• Communicates clearly and concisely, presents ideas in user-friendly language and has strong presentation and interpersonal skills.
• Experience with automating Cloud Security best practices and frameworks
• Well versed in cloud cost optimization techniques and strategies
• Able to conduct workshops to develop and design solutions
• Understanding operational environments with respect to incident and problem management
• Experience working in an agile environment.

Experience, Skills & Competencies:
Skills:

• High level of both written and verbal communications skills, ability to gain clear agreement and commitment from others
• Think strategically about business, product, and technical challenges
• Effective influencing skills, with groups not directly working for you
• Automating infrastructure and application solutions on Cloud platforms through templating and code (e.g: cloud formation, Azure ARM templates)
• Ability to code/script in technologies required for the Cloud platforms (e.g: Powershell, Python, json/yaml)
• Ability to automate monitoring and notification solutions
• Ability to perform frequent, incremental code changes through testing and deployment
• Experience with continuous integration("CI"), continuous deployment ("CD") methodologies and version control toolsets
• Strong Linux and/or Windows System Administration Skills
• Familiarity with a broad range of enterprise infrastructure and application products
• Knowledge in Networking, Security, Storage and Container based technologies
• Ability to identify and change platforms where opportunities are identified
• High level of documentation and knowledge management.
• Conduct quick technical feasibility and proposal development for workloads on Cloud platforms.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC3982
Location: Abuja

Job Summary

• Monitoring, reporting and analysis of network key performance indicators.

Principal Functions
24/7 real-time monitoring of network key performance indicators

• Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
• Flagging of degraded network key performance indicators for resolution
• Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
• Tracking and reporting of KPI for newtechnical features and equipment deployment
• Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after faultresolution
• Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
• Generation of OPCOM reports and other network reports
• Support reconciliation of KPI figures with 9mobile service providers and customers.
• Handling periodic and ad hoc reports for Network Operations
• Perform other duties as assigned by the Head, NOC & BSS.

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Microsoft Office suite
• Network Surveillance/monitoring tools (advantage).

Skills:

• Communication
• Analytical skills
• Personal Effectiveness
• Problem Solving
• Presentation.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC3990
Location: Lagos

Job Summary

• Monitor the productivity and quality offield assets and achieve the appropriate level of volume within time limits.

Principal Functions

• Ensure proper audit, inventory and documentation of all field assets within assigned cluster.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of spares and monitor all spares utilization.
• Update technical documentation, drawings and operational logs pertaining to spares and logistics activities.
• Monitor spare levels/ consumption andensure reorder, repair and return as and when necessary.
• Liaise with Field Operations team, maintenance contractors and vendors, and prepare monthly reports on their activities for manager, spares management's attention.
• Conduct and supervise and record routine/physical inspection of all network element/nodes to ascertain their functionality at the local vendor warehouse.
• Identify stock low and communicate to your line manager for immediate attention and resolution.
• Perform other duties a directed by Manager, spares management.

Educational Requirements

• First degree or equivalent in Engineering or Computer Science.
• Two (2) to Five (5) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

• Spares management system
• Vendor management.

Skills:

• Teaming
• Communication
• Problem Solving.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC4005
Location: Lagos

Job Summary

• Execute approved IT disaster recovery (DR) plan and continuously identify, evaluate and proffer mitigating actions with regard to potential risks to business continuity across multiple dimensions - such as infrastructure, controls, regulatory requirements, support agreements and resourcing - from an IT standpoint.

Principal Functions
Strategic/Tactical:

• Oversee business continuity/contingency planning efforts within the IT function with a major focus on assuring the adequacy of contingency plans for critical business applications to maintain continued operations, protect assets and mitigate loss in the event of a disruption
• Document IT DR planning and train all employees to achieve awareness and understanding of the IT Business Continuity Planning process

Operational:

• Work with other functional areas of the business to enhance contingency plans and mitigate the effects of a technology system or application failure or problem in order to ensure that business units are able to continue managing the firm's assets, satisfying regulatory obligations and maintaining presence in the marketplace
• Co-ordinate and manage all activities related to IT DR plans
• Manage service restoration in the event of a disaster and liaise with the Enterprise Business Continuity management team and related functions providing complementary services
• Guarantee that IT DR plans are up-to-date and associated activities executed timely as per roadmap
• Co-ordinate stakeholder participation in IT DR planning and work with the Head, IT Information Risk Management to prioritize the recovery of critical IT systems
• Lead the execution of regular business impact and technical assessments, training, tests, and exercises
• Co-ordinate the day-to-day ownership and resolution of IT DR plan issues which arise in connection with other business units, including any referral or escalation
• Manage the IT DR programme resources and provide support to the IT disaster recovery audits
• Define the principles and procedures necessary to support or reconstitute essential business functions after a catastrophic event
• Implement and monitor arrangements such as regular data back-ups, secure data archives, back-up restoration, secure on-and off-site storage of back-up media, and provision of alternative IT processing facilities, networks, etc.
• Evaluate the overall IT DR programme and state of readiness of IT in relation to DR
• Ensure implementation of the IT strategy and plans within implementing operations and enforce IT DR best practices
• Manage business continuity through enforced standards of document management for requirements, analyses, designs, implementation and operations
• Act as the primary responsibility for defining and enforcing IT DR plans, policies and procedures
• Enable and champion an IT DR plan service culture
• Ensure periodic reviews and tests of established business continuity plans and procedures, reporting findings to management and making recommendations for improvement as needed
• In the event of a severe/ catastrophic incident:
• Support the assessment of the impact of the incident effect on business
• Mobilize the IT DR team to the alternative business recovery site
• Guarantee that information, e.g. back-up tapes, are made available in the alternative data centre
• Implement the operational response to an incident
• Communicate with and take direction from the Head, IT Information Risk Management and Crisis Management Team in emergency situations
• Co-ordinate the IT DR inline with the activities defined in the IT DR management checklist

Educational Requirements

• First degree in Numerate or Technology discipline, e.g. Engineering, Computer Science, Mathematics, etc.
• Postgraduate/ professional qualification in related fields will be an added advantage, e.g. Solutions Life Cycle certifications in IT or telecoms best practices such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework (MOF), Rational Unified Process (RUP), IT Infrastructure Library (ITIL), Project Management, ISO 20000, SIX SIGMA, COBIT or ETOM, IT Governance, IT Audit, IT Architecture and the CMM
• Between six (6) and eight (8) years directly relevant post-NYSC work experience preferably in GSM and 3G, with at least most recent three (3) years in a supervisory role
• Ideal candidate must be able to demonstrate competencies in the following areas:
• Strong analytical, organization and decision-making skills
• Ability to work productively and stay calm under pressure experience
• Experience in risk management
• Good project management, people management and negotiation skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC3984
Location: Lagos

Job Summary

• Operation & Maintenance support on Power, BSS & transmission equipment, acceptance of new integrated BSS and TXM/ADM network element to achieve 99.5% Network availability.

Principal Functions

• Operate and maintain Access,Transmission and power element to achieve network availability targets
• Track and new change implementation,faults escalation, fault resolution and ensure TTs are accurately closed within MTTR
• Conduct acceptance of new site BSS, MW,ADMs and power plants according to scope and BoQ. Within assigned cluster
• Maintain accurate sites database within assign cluster (with detail information)
• Checkmate vendor to execute monthly routine and corrective maintenance schedule for all active and passive elementson site
• Ensure effective diesel delivery and consumption monitoring within assigned cluster.
• Conduct monthly (DWDM, IPBB and HUB) sites supervision, spot check, external alarm simulations and cheek mate vendor team activity to enhance Quality of service and improve customer experience effective supervision of vendor/sub-contractors' activities also ensure non-functional alarms are corrected before next visit
• Follow up with both active and passive vendors to ensure re-occurrence outages are cleared within assigned cluster
• Liaise with Government regulatory department. to resolve environmental, regulatory, states, local government, landlord and community issues within 48 hours and follow up for permanent solution.
• Follow up for timely replacement of faulty components on BSS, TX and Power equipment, weekly link alignment for MW links with deviated RSL as well as replacement of faulty fibre patch cord and splicing on national fibre BB to avoid prolong outage and reduce MTTR
• Supervise timely Capex replacement (DG,ATS, A/C, Battery replacement and power optimization for Green Field as well as BSC/MGW sites). Also confirm and sign off JCC for the successfully completed tasks by both parties.
• Perform other duties as assigned by the Manager, Field Operations.

Educational Requirements

• First degree or equivalent in Electrical Engineering
• Two (2) years post NYSC relevant experience.

Experience, Skills & Competencies
Knowledge:

• Control Network Technologies
• Radio Access Technologies
• BSS Network sub-system.

Skills:

• Problem Solving
• Communication.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job: IRC3994
Location: Abuja

Job Summary

• Monitor the productivity and quality of field assets and achieve the appropriate level of volume within time limits.

Principal Functions

• Ensure proper audit, inventory and documentation of all field assets within assigned cluster.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of spares and monitor all spares utilization.
• Update technical documentation, drawings and operational logs pertaining to spares and logistics activities.
• Monitor spare levels/ consumption and ensure reorder, repair and return as and when necessary.
• Liaise with Field Operations team, maintenance contractors and vendors, and prepare monthly reports on their activities for manager, spares management's attention.
• Conduct and supervise and record routine/physical inspection of all network element/nodes to ascertain their functionality at the local vendor warehouse.
• Identify stock low and communicate to your line manager for immediate attention and resolution.
• Perform other duties a directed by Manager, spares management.

Educational Requirements

• First degree or equivalent in Engineering or Computer Science.
• Two (2) to Five (5) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

• Spares management system
• Vendor management.

Skills:

• Teaming
• Communication
• Problem Solving.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Abuja, NG

Job Summary

• Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

• SLA/KPI management and reconciliation with vendors and customers
• Collocation availability and performance reconciliation
• Writing of NOC processes to govern NOC operations
• Monitoring of NOC processes performance.
• Ensuring activities at the NOC aligns with the NOC approved processes
• Review and updating of NOC processes to ensure it is relevant to the NOC operations.
• Generation of NOC processes performance reports as required.
• Generation of vendor performance reports
• Generation of collocation performance reports
• Evaluation of vendors performance
• Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Four (4) to Six (6) years post NYSC work experience

Experience,Skills & Competencies
Knowledge:

• Network availability and capacitymanagement
• Network administration
• Network operations and maintenance
• Vendor management
• Process writing

Skills:

• Communication
• Delegation/ Supervisory
• Reconciliation
• Negotiation
• Problem Solving
• Presentation

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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