🇳🇬 Job Vacancies @ IHS Towers – 7 Positions

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the following positions below:

1.) Senior IT Business Analyst (Procurement)
2.) Specialist, HSE - Depot Operations
3.) Manager, Regional Finance
4.) Senior Specialist, Employee Relations
5.) Manager, Global IT Service Desk
6.) Specialist, Regional Security Operations
7.) Principal Specialist, Business Analysis

Job Title: Senior IT Business Analyst (Procurement)

Location: Lagos
Job Type: Full Time

Job Description

• The Senior Procurement Business Analyst plays a critical role in bridging the gap between the IT department and procurement functions.
• This role is accountable for requirement gathering, development of business case, identifying best practices and ensuring the effective design and utilization of the ERP systems to drive informed business decisions.

Job Responsibilities

• Conduct comprehensive analysis of procurement processes to identify trends, gaps, and opportunities for improvement.
• Provide strategic insights and recommendations on key supply chain management processes including but not limited to sourcing, contracting, logistics, supplier relationship management, procurement-to-payment, supplier evaluation and market research.
• Partner with business operations and IT teams to understand supply chain related business needs, define requirements for system modifications, enhancements, and strategic implementations, and translate these into actionable metrics.
• Serve as a subject matter expert on procurement analytics, offering guidance to procurement team members and other stakeholders.
• Lead projects aimed at improving supply chain processes, systems, and tools to increase efficiency and data accuracy.
• Identify and capitalize on opportunities for improvement efficiently.
• Support the operation of SOX compliant processes.

Qualifications

• Post qualification in Supply Chain Management, Business Administration, Finance, Economics, or related field / equivalent.
• Certified Business Analyst Professional (CBAP).
• A minimum of five to eight (5–8 years) of experience in supply chain management business analysis or a related field.
• Experience with the deployment of ERP applications like Dynamics 365 F&O
• Experience with supply chain driven digital transformation programs.
• Experience in data analysis, and process improvement methodologies.
• Strong background in partnering with the business leaders, change managers and leading strategies that create a high-performance culture.
• Leadership and management experience.
• Experience in large publicly listed organisations - preferably SOX compliant.

Key Competencies:

• Data Analysis and Interpretation: Proficient in analysing complex procurement data sets to identify trends, gaps, and opportunities. Has the ability to translate procurement business requirements into actionable metrics. Provides knowledge transfer to procurement team.
• Operational Effectiveness: Deep understanding of procurement processes, policies, and best practices. Has the ability to develop interventions that impact business performance and ensure optimal organizational alignment.
• Technical Proficiency: Strong expertise in ERPs like D365 F&O, and implementation processes.
• Collaborative Communication and Engagement: Excellent collaborator who communicates clearly and concisely and engages effectively with internal and external stakeholders.
• Diverse Stakeholder Management: Manage diverse stakeholders by addressing varied opinions and expectations, while also promoting cross-generational interaction at all levels.
• Problem-Solving and Critical Thinking: Manage internal and external complexity, develop, and drive a shared understanding of the long-term vision and sustainability of the organisation.
• Attention to Detail: Ensures thoroughness in delivering projects on time and meeting deadline.
• Innovation: Create and facilitate an enabling environment that embraces creative thinking and continuous improvement.
• Adaptability: Demonstrates flexibility in responding to changing business needs and dynamic office environments.
• Business Mindset: Strategically engage with stakeholders and identify opportunities that contribute to the company's competitive advantage and long-term success.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, HSE - Depot Operations

Location: Kaduna
Employment Type: Full-time

Job Description

• Implement, and continuously improve HSE policies, procedures, and programs to ensure compliance with regulatory requirements, standards, and industry best practices.
• Conduct risk assessments that identify hazards and environmental impacts, evaluate risks by considering the likelihood of incidents occurring, and
• implement controls that reduce the risk to an acceptable level.
• Lead safety incident investigations/root cause analysis across the Depot operations to ensure lessons learned from incidents and near misses are developed into agreed corrective actions for continuous improvement.
• Implement comprehensive safety training programs for employees, contractors, and visitors to promote a safety culture and awareness.
• Oversee the implementation of safety and environmental management systems, including emergency response plans, spill containment measures, and waste management procedures.
• Facilitate regular inspections and audits of depot facilities to identify safety and environmental snags and ensure timely resolution of any snag.
• Stay up to date with local, state, and federal regulations related to health, safety, and environmental standards in the oil and gas sector.
• Conduct drills and simulations to test the effectiveness of emergency procedures.
• Collaborate with cross-functional teams, including operations, maintenance, and engineering, to identify and implement safety. improvements and process enhancements.
• Serve as the primary point of contact for regulatory agencies (FMEnv.,NMDPRA, NOSDRA, NESREA, State EPAs, community, etc. and external auditors during inspections and audits of depot facilities.
• Implement pollution and environmental controls arising from various safety and environmental studies such as EIA, EA, EER, Safety Case, etc.
• Maintain timely and accurate weekly and monthly HSE KPI, record of manhours, incidents, and training, and provide support for closure and continuous improvement.
• Advise the depot operations manager on the development of legislation, and industrial standards to support safe and reliable operation.
• Act as the subject matter lead for Process Hazard Analysis guidelines.
• Provide support to ensure the appropriate PHA is applied for any administrative or technical changes to the existing or any new developments in the Depot.
• Provide safety leadership and guidance to Depot staff and foster a culture of accountability, teamwork, and continuous improvement.
• Prepare regular updates on the status of HSE programs in the depot facility.
• Perform other tasks and duties as assigned by the Senior Manager, HSE.

Qualifications

• Bachelor's Degree in Engineering, Environmental Science, and/or a related field.
• Minimum of 5 years relevant and progressive experience in an HSE role.
• Oil and Gas Industry mandatory experience.
• ISO certificates, e.g., ISO 14001:2015 and ISO 45001:2018 are highlydesirable.
• Valid NEBOSH International General Certificate (IGC) and Process SafetyManagement (PSM) will be an added advantage.

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Regional Finance

Location: Lagos
Job type: Full-time
Employee Type: Permanent

Job Purpose

• Oversee and coordinate timely and accurate financial information as well as healthy financial operations across regions.

Key Responsibilities

• Drive ongoing change, process standardization and continuous improvement initiatives across Regional Finance.
• Ensure implementation of applicable Finance policies, processes and procedures across regions.
• Handle customer-facing interactions on all Regional Finance accounts and related activities.
• Support all Shared Services Centre (SSC)-related activities pertaining to Regional Finance, including transition of in-market activities, processes and systems knowledge.
• Ensure timely recording of all employee advances, related follow-ups, and compliance with all applicable policies.
• Coordinate response to all ad hoc requests from user functions pertaining to regional floats.
• Perform routine checks of finance processes and validate all expenses across the regions.
• Improve timely capture of data inflows between Finance and Operations, ensuring that every cash transaction is receipted and numbered accordingly.
• Implement internal reporting procedures between Regional Finance and head-office.
• Oversee all regional bank accounts with supporting regional statements of account. Ensure all reconciling items are posted into the system on a timely basis.
• Provide support on the automation of workflows to maintain compliance and achieve efficiency.
• Ensure cash advances are given to staff based on proper approvals and in compliance with applicable policies. Also ensure that defaulting staff are notified of their actions and reminded for timely settlements, failing which relevant actions will be pursued in conjunction with HR.
• Support the team on all finance- and control-related tasks assigned from head-office, including invoicing, tax regulating and audit, fixed asset management, treasury management, risk and compliance.
• Serve as a point of contact with SSC on Regional Finance-related escalations and requests. Provide out-of-turn support for processing urgent or critical requests in coordination with SSC.
• Coordinate all internal and external audit work.
• Ensure SOX compliance across Regional Finance.
• Ensure strict compliance with policies, processes, procedures, IFRS, IAS and GAAP.
• Support training and education on new policies, practices and standards.
• Perform other tasks and duties as assigned by the Senior Manager, Account Payable & Regional Finance.

Qualifications

• Bachelor’s degree in Finance, Management, or any related discipline.
• Relevant professional certifications, e.g. ACA, ACCA, CPA, CIMA, etc, will be an asset.
• +7-10 years’ cognate experience, with at least 3 years in a supervisory role.

Organizational Competencies:

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist, Employee Relations

Location: Lagos
Job type: Full-time
Employee Type: Permanent
Department: HR & Admin

Job Purpose

• Handle consultation, facilitation, and resolution of employee grievances and disciplinary issues.
• Develop, implement, and enforce company policies/procedures.
• Manage relationships between the organization and external labor agencies/bodies.

Responsibilities

• Serve as the first point of contact for employee relations (ER) questions and provide guidance and consultation, ensuring employees and managers are using the tools and resources available.
• Create and revise ER policies and processes to generate fair outcomes for all stakeholders.
• Interpret the company’s HR policies and respond to inquiries and concerns.
• Track and ensure compliance with local labour laws, legislative requirements, and conditions of employment.
• Collate and analyze employee exit interviews.
• Collaborate with Talent Acquisition to co-review and take action on the results of the New Hire Experience Survey (30-day check-in)
• Conduct 60- and 90-day check-ins for new hires.
• Participate in training and consultation on ER-related topics, policies and procedures.
• Maintain thorough ER case documentation. Use metrics to identify trends and recommend actions to promote positive ER across the business.
• Coordinate with HR Business Partners (HRBPs) and people managers/ leaders on employee-related aspects of involuntary terminations such as termination for cause and separation.
• Assist in investigations regarding potential misconduct and policy violations by employees.
• Assist in preparing ER-related audits, reports and compliance reviews.
• Perform other tasks and duties as assigned by the Director, HR.

Qualifications

• Bachelor's Degree in Human Resources, Law, Business, or any related discipline.
• Professional certifications, e.g., CIPMN, CIPD, SHRM, etc, will be an asset
• +5 years’ relevant ER experience
• Strong knowledge of employment laws and regulations, with practical experience ensuring compliance within an organization.
• Experience managing HR projects or initiatives, with multiple tasks and priorities.
• Excellent verbal and written communication skills, with the ability to interact effectively with employees at all levels.
• Demonstrated ability to analyze complex situations, identify issues, and develop effective solutions.
• Experience designing and delivering training programs relations, conflict resolution, and company policies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Global IT Service Desk

Location: Lagos
Employment Type: Full Time
Department: IT

Job Purpose

• To oversee and manage the IT Global Service Desk, ensuring the delivery of excellent ICT services and support to the business across multiple global locations.
• This role involves the strategic and operational management of IT service desk functions, to ensure the provision, deployment, maintenance, and support of network, telephony, computing/technology devices, and system/application software.
• The goal is to enhance workplace productivity and align IT services with business objectives.

Responsibilities
Geographical Scope:

• Provide Level 1 IT Support services across Nigeria, LATAM, Group entities, SSA, and MENA regions.

Service Desk Management:

• Lead the IT Global Service Desk team, ensuring high levels of performance, availability, and customer satisfaction.
• Manage the day-to-day operations of the service desk, including incident, request, and problem management.
• Ensure all incidents, service requests, and changes are logged, prioritized, and resolved within agreed SLAs and OLAs.
• Develop and implement service desk policies, procedures, and best practices to ensure consistent and high-quality support.
• Support end-user devices project and tasks associated with the install, move, add and change (IMAC) activities.
• Manage the operational day-to-day activities of the IT Service desk team that include but are not limited to workforce management, resource management, task assignment, project deliverables, etc.
• Responsible for the IT Service desk team competency development and motivation through coaching, mentoring, and training to consistently deliver high-quality support services.
• Provide troubleshooting and problem-resolution guidance to the team.
• Monitor and ensure that all incidents and request fulfilment are handled within the agreed OLA and SLA.
• Coordinate the execution of service management processes in conformity with the guidelines of the global service management processes, such as Incident Management, Request Fulfillment, Service Level Event, and Problem Management.
• Drive the continued transformation of the IT Service Desk, ensuring its capabilities remain sufficient to support a global and dynamic environment.

Operational Excellence:

• Ensure standard operating procedures (SOPs) are followed and updated regularly to reflect current best practices.
• Monitor service desk performance metrics and KPIs to identify areas for improvement and implement corrective actions.
• Conduct regular trend analysis and reporting to identify common issues and recommend preventive measures.
• Liaise with the cross-functional unit managers for the prompt resolution of escalated issues and to ensure integrated action plans are implemented.

Strategic Initiatives:

• Collaborate with the global Service Management team to monitor, measure, and report service support performance.
• Collaborate with senior IT leadership to develop and implement strategic plans for the IT service desk.
• Lead or participate in global IT projects, ensuring service desk alignment with project goals and timelines.
• Stay informed about emerging technologies and industry trends to continuously improve service desk operations.
• Drive First Call Average ensuring sustained increments in the capabilities of the IT Service Desk.
• Support the Global IT Demand function, especially in the transition of new services to operations and/or in the decommissioning of aged services, ensuring end-user interests are sufficiently protected.

Security and Compliance:

• Ensure compliance with global IT security standards and policies in all service desk operations.
• Implement and maintain security measures to protect organizational data and IT assets.
• Participate in internal and external audits, providing necessary documentation and support.

Finance Management:

• Prepare and manage the service desk budget, ensuring cost-effective use of resources.
• Monitor and report on operational expenses, identifying opportunities for cost savings and efficiency improvements
• Ensure the overall effectiveness of the IT Service Desk team and business Return on Investment (ROI) by implementing initiatives that reduce the cost of support and improve user satisfaction.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or a related Field.
• Master’s Degree preferred.
• 7-10 years of experience in IT operations, IT user support, IT Service Management with at least 5 Years in a global or multi-regional role.
• Proven experience in managing and improving service delivery in a complex, global environment.
• Certifications in any of the following would be an added advantage: ServiceNow ITSM, ITIL Service Operations, ISO 27001 (ISMS).
• Proficiency in other languages i.e.French, Arabic, Spanish or Portuguese will be an added advantage.
• Ability to travel to European, Middle Eastern, African and Latin American countries.

Additional Information:
Organizational Competencies:

• Customer Focus: People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation: People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity: People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Boldness: People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability: People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Regional Security Operations

Location: Lagos
Job Type: Full Time

Job Description

• Monitor security contractors’ compliance with all provisions within contracts and develop relevant protocols for the general administration of such contracts while determining opportunities to improve provision of security service to the company.

Job Responsibilities

• Actively support the implementation of the company’s regional security plan.
• Ensure site compliance with operational and administrative policies.
• Ensure compliance with the company’s security management system.
• Participate in the execution of the Journey Management Process.
• Actively support to supervise Government Security Force personnel deployed in the region.
• Organize periodic security meetings in states and clusters to ensure information are cascaded to the community liaison officers and stakeholders.
• Conduct drills and other security simulations to test existing security infrastructure and ensure constant monitoring of processes.
• Liaise daily with site visitors and partners and deploy strategies that will ensure smooth site access operations.
• Engage communities and attend Community Development Area (CDA)/ Estate meetings.
• Develop positive working relationships with host communities, partners, landlords, area boys, etc. Nurture existing relationships to maintain free access to sites.
• Investigate damages, negotiate compensation payments, and close issues in line with company-approved policy/ guidelines.
• Enlighten communities about company policies, processes, and procedures as they affect community demands/ expectations with the aim to douse tension.
• Track all escalated issues, payments made, and issues resolved and update Manager Security and Community Intervention.
• Prepare and submit reports to the Manager, Security and Community Intervention. Support on all matters pertaining to Security and Community interventions.
• Conduct road route assessment across assigned region and share monthly update of sites location risk status, theft records and other information required by PSOC Data Analyst team.
• Submit weekly security briefs for areas of operation for management review.
• Ensure compliance with Voluntary Principles of Human Rights by GSF.
• Monitor security contractors’ compliance with all contract provisions.
• Perform other tasks and duties as assigned by the Manager, Security and Community Intervention.

Qualifications

• HND/ Bachelor’s degree in any relevant discipline.
• +3 years’  work experience in a security enforcement role.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Principal Specialist, Business Analysis

Location: Lagos
Job type: Full-time

Job Purpose

• The Senior Procurement Business Analyst plays a critical role in bridging the gap between the IT department and procurement functions.
• This role is accountable for requirement gathering, development of business case, identifying best practices and ensuring the effective design and utilization of the ERP systems to drive informed business decisions.

Job Responsibilities

• Conduct comprehensive analysis of procurement processes to identify trends, gaps, and opportunities for improvement.
• Provide strategic insights and recommendations on key supply chain management processes including but not limited to sourcing, contracting, logistics, supplier relationship management, procurement-to-payment, supplier evaluation and market research.
• Partner with business operations and IT teams to understand supply chain related business needs, define requirements for system modifications, enhancements, and strategic implementations, and translate these into actionable metrics.
• Serve as a subject matter expert on procurement analytics, offering guidance to procurement team members and other stakeholders.
• Lead projects aimed at improving supply chain processes, systems, and tools to increase efficiency and data accuracy.
• Identify and capitalize on opportunities for improvement efficiently.
• Support the operation of SOX compliant processes.

Requirements
Education:

• Post qualification in Supply Chain Management, Business Administration, Finance, Economics, or related field / equivalent.
• Certified Business Analyst Professional (CBAP).
• A minimum of five to eight (5–8 years) of experience in supply chain management business analysis or a related field.

Experience:

• Experience with the deployment of ERP applications like Dynamics 365 F&O
• Experience with supply chain driven digital transformation programs.
• Experience in data analysis, and process improvement methodologies.
• Strong background in partnering with the business leaders, change managers and leading strategies that create a high-performance culture.
• Leadership and management experience.
• Experience in large publicly listed organisations – preferably SOX compliant.

Key Competencies:

• Data Analysis and Interpretation: Proficient in analysing complex procurement data sets to identify trends, gaps, and opportunities. Has the ability to translate procurement business requirements into actionable metrics. Provides knowledge transfer to procurement team.
• Operational Effectiveness: Deep understanding of procurement processes, policies, and best practices. Has the ability to develop interventions that impact business performance and ensure optimal organizational alignment.
• Technical Proficiency: Strong expertise in ERPs like D365 F&O, and implementation processes.
• Collaborative Communication and Engagement: Excellent collaborator who communicates clearly and concisely and engages effectively with internal and external stakeholders.
• Diverse Stakeholder Management: Manage diverse stakeholders by addressing varied opinions and expectations, while also promoting cross-generational interaction at all levels.
• Problem-Solving and Critical Thinking: Manage internal and external complexity, develop, and drive a shared understanding of the long-term vision and sustainability of the organisation.
• Attention to Detail: Ensures thoroughness in delivering projects on time and meeting deadline.
• Innovation: Create and facilitate an enabling environment that embraces creative thinking and continuous improvement.
• Adaptability: Demonstrates flexibility in responding to changing business needs and dynamic office environments.
• Business Mindset: Strategically engage with stakeholders and identify opportunities that contribute to the company's competitive advantage and long-term success.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online