🇳🇬 Job Vacancies @ Interswitch Group – 8 Positions

Job Title: Data Analyst

Location: Lagos

About the Job

• To provide insights to the Product Management and Innovation team through the identification, collation and analysis of data from various sources to enable data-backed decision making.
• To work on big data and analytics projects that gather and integrate large volumes of data, perform analysis, interpret results and patterns, and develop actionable insights and recommendations for informed decision making and enhance Interswitch’s products and platforms.
• To act as a strategic thought partner for cross-functional teams to both generate and evaluate the viability and impact of new tests and initiatives.

Responsibilities
Data Collection, Analysis, Insights and Reporting:

• Collate data using pre-set tools, methods and formats and perform deep dive analysis to understand drivers of products and platforms' performance and customers’ behaviours, identify investment opportunities for growth, expand and sustain Interswitch’s user base and shape ongoing and future enhancements.
• Consult regularly with cross-functional stakeholders to discuss data and analytic needs and advise functions on optimal use of available data, analysis, reports and models to support those needs.
• Contribute to the preparation of various data and analytics reports.
• Build and maintain Interswitch’s data warehouse to support reporting, analysis, dimensional modelling and data development for internal and external stakeholders.

Promoting Customer Focus (Business Support and Advice):

• Help others get the most out of data management systems by providing support and advice.
• Interface with business functions, sharing actionable insights based upon multiple data sources to inform and assist decision makers on the most expedient ways to improve and optimise products and platforms' performance in cost, quality, delivery and user experience.
• Support interpretation of advanced and predictive analytics data, using specialised software tools and functionalities.
• Support data-driven analysis to identify opportunities for product / service improvement.
• Serve as an advocate for data-driven product design, evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue.
• Act as mentor and coach to team members while fostering an environment of mutual respect and trust among senior- level team members.
• Work collaboratively with colleagues to build strong customer relationships and meet customer needs.

Improve Data and Analytics Platforms, Systems and Processes:

• Empower key stakeholders to access reliable, clean, business data by emphasising quality and best practices, identify and implement improvements to Interswitch’s data pipeline such as better documentation, anomaly detection, alerting and instrumentation.
• Research and interpret data, trends, and benchmarks relevant to digital products / services design.
• Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy.
• Support the advancement of Interswitch’s analytics engineering framework, including scoping of new data models, rigorous documentation of data models and schemas, and standardisation of processes and workflows throughout the broader data organisation.
• Analyse Interswitch’s funnels, identify areas of improvement, and brainstorm ways to leverage user experience, conversion and profitability.

Requirements
General Education:

• University First Degree in Computer Science, Engineering, Statistics, Mathematics or Finance-related field.

General Experience:

• At least 5 years' relevant experience in Data Analysis roles ideally within reputable financial institutions or the payments industry

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Digital Marketing Executive

Location: Lagos

Description

• To support the growth of Interswitch’s products and brands using digital channels, whilst championing content excellence, operational effectiveness and resource efficiency from a digital marketing and engagement viewpoint.

Key Responsibilities

• Develop, manage and optimise our social media presence, taking ownership of all day-to- day activities.
• Set up and manage paid media campaigns, constantly optimising for ROI.
• Take an innovative and creative approach to growth strategies, adopting test and learn strategies to deliver objectives
• Work closely with the Head of Digital on the digital acquisition and engagement strategy; developing the social media and paid media components.
• Work with stakeholders across the organisation to define target audiences and key messages
• Measure and report on social metrics and paid campaign performance, monitoring performance against KPIs and objectives.
• Manage Influencer marketing campaigns with a performance-driven approach.
• Collaborate with the Content Strategists and the communications team on content strategy and SEO.
• Identify trends and insights, sharing these with the wider team.
• Stay up to date with digital marketing technologies and strategies, identifying and assessing opportunities to improve our performance and tooling.
• Use automation tools like Netcore and Firebase for customer engagement and retention.

Requirements
Education:

• First Degree in relevant field/discipline

Experience:

• Minimum of 3 years experience in digital marketing with preferred experience in data-driven, highly competitive, complex, dynamic and digital environments such as payments & fintech, financial services, e-commerce, telecoms.
• Agency experience with brands in this sector would also be considered.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Software Engineer (Backend)

Location: Lagos

Job Purpose

• The Software Engineer (Backend) responsibilities include gathering user requirements, defining system functionality and writing code in Java.
• Our ideal candidates are familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.
• Ultimately, the role of the Software Engineer (Backend) is to build high-quality, innovative and fully performing software that complies with coding standards and technical design

Responsibilities

• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Write well-designed, testable code
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Comply with project plans and industry standards
• Ensure software is updated with latest features
• Software implementation

Other Tasks:

• Conduct knowledge sharing and training sessions with team members and other internal units
• Ensure audit compliance on all tasks assigned according to company policies

Requirements
Academic Qualification(s):

• Candidates should possess a B.Eng. / B.Sc. in Electronics Engineering, Computer Science or Information Technology inclined degree or diploma
• Must have a minimum of 5 Years of experience

Professional Qualification(s):

• Linux and Windows System Administration Training
• Microsoft SQL, MySQL and Oracle Database administration
• Message queuing: Redis, Kafka, RabbitMQ
• Cloud Native: Docker, Kubernetes,
• Continuous Integration and Continuous Delivery Concepts
• Java, Springboot, Java EE, Wildlfy, Tomcat-Apache server
• Understanding of Cloud Fundamentals; AWS, Microsoft Azure, etc
• An Understanding of DevOps methodology and Tools would be an advantage

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Divisional Head, Technical Product Management

Location: Lagos, Nigeria

Job Purpose

• To lead Portfolio Product Management leaders, set and ensure execution of the overall Company Products strategy and roadmaps, to that achieve product market-fit while also exceeding business outcomes in alignment with the Business strategy (grow revenue, new market penetration and market share).

Responsibilities
Products Strategy:

• Define the product execution strategy and roadmaps for the group products
• Direct portfolio product management leaders to discover customer insights that can be translated into product strategies that create meaningful growth opportunities.
• Develop strategies that includes identifying partners, assessing product capabilities, signing deals, launching pilots, monitoring performance, and optimizing for growth.
• Develop roadmaps, plans and metrics that communicate progress, risks, issues and approach to execution that support continuous learning and improve outcomes.
• Create the product management policies, frameworks and standards in alignment with the ISW Group Product Management polices to ensure the consistent and standardized management of Company Products.
• Direct Technical Account Management leaders to achieve excellent end to end customer experience using all portfolio products
• Evaluate markets, trends, and competitive dynamics to identify and assess attractiveness of new opportunity spaces

Product Leadership, People Management and Collaboration:

• Translate product strategies into clear objectives and key results that product teams and stakeholders rally around Coach, mentor and lead high performing Portfolio Product Management Leaders
• Lead the institutionalization of the company’s product management framework and adoption of Agile and Design Thinking methodologies in product conceptualization, design and delivery within Company Business and across the Interswitch Group.
• Direct and coordinate the successful delivery and achievement of all the Company’s product revenue and profitability KPIs based on the 5-year strategic plans and annual budgeting cycle.
• Lead the management of all Company product portfolios, including lifecycle of products/platforms to support the growth and success of the products in Nigeria and other markets.
• Manage portfolio product management leaders that enable the Company to achieve its core capabilities of attaining and maintain “market leadership” across all its operating business/customer segments inclusive of localization across Africa markets.
• Coach, mentor and lead high performing Portfolio Product Management Leaders & Product manager
• Contribute to ISW product management policies, frameworks, and standards in polices to ensure the consistent and standardized product management
• Serve as an active member of the ISW Product Management Advisory Board supporting and participating in the initiatives
• Collaborate across the company to maintain alignment on vision, strategy, and performance to goals, approaching strategy with an entrepreneurial mindset, leveraging critical thinking to increase the value proposition of all Company products.
• Lead the institutionalization of the product management framework and adoption of Agile and Design Thinking methodologies in product conceptualization, design, and delivery and Benefit realization.
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value.

Requirements
Educational Qualification:

• Candidates should possess a B.Sc Degree in Computer Science or related field of study from an accredited University. An Aadvanced Degree, e.g., Masters in Innovation/Business related field or MBA is an added advantage
• Evidence of strong industry/sector participation and relevant professional certifications such as:
  • Product Management certifications such as Certified Product Manager (AIPMM) or similar
  • In-depth knowledge of agile methodology & certification such as Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO), SAFe Agile Product Management (POPM/ APM) or similar
  • Training / certifications in Product Marketing, Growth Marketing

General Experience:

• At least 11 years’ experience in product or platform development and management
• Extensive knowledge of financial industry laws and regulations
• Extensive knowledge of Product marketing, Product Growth Strategies, Product-market-fit
• Knowledge of Platforms & Platform strategy
• In-depth Knowledge of Data Analysis & Structured Problem Solving

Managerial Experience:

• At least 8 years’ experience (proven track record) of developing, cultivating & leading high- performing product management teams

Functional and Technical competencies:

• Market & User Research
• Product & Growth Marketing
• Lean Start-up & Agile methodology
• Data Analytics
• Business Acumen
• Monetization Models
• Design Thinking
• Industry and Market knowledge
• Change & Risk Management
• Customer Engagement.

Behavioural competencies:

• Communication, Public speaking, Influencing and Negotiation
• Organizing, Prioritizing and Time Management
• Problem solving and decision-making abilities
• Collaboration and stakeholder engagement
• Research and user-centricity
• Creativity and innovative
• Mentoring & Coaching
• Diplomatic and Flexible
• Detailed-orientated
• Positive attitude and self-motivated
• Leadership skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Market Development

Location: Lagos, Nigeria

Job Purpose

• To support the growth of the switching and processing business within Interswitch’s payment processing division by identifying and engaging potential customers, promoting adoption of the switching and processing solutions from Interswich, managing existing customer and partner relationships and expanding the markets outside Nigeria but within Africa where Interswitch’s switching and processing products and services are accepted

Responsibilities
Business Development:

• Evaluates, leads and tracks business development activities for revenue growth
• Provides excellent and customer-focused business development activities to customers for switching and processing products:
• Produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivers business presentations, conducts/participates in meetings with clients and external vendors or advisors to further business engagements towards closure
• Works with relevant Interswitch teams to support customers for new business acquired, through project implementation to project completion up till transaction generation
• Defines and sets business targets for direct reports
• Monitors activities of the team to ensure business and service targets are achieved, analyses business development performance results and develops tactical initiatives to bridge any identified gaps
• Communicates customer requirements to the Operations and Project Management teams and works with them to ensure that products are delivered according to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (invoicing, revenue recognition, etc)
• Drafts MOUs, NDAs, SLAs, OLAs for onward transmission to the Legal team for the purpose of developing new businesses
• Reviews legal documentation with prospective partners or customers for the purpose of developing new businesses

Leadership and Direction:

• Motivates, develops and grows the team by providing coaching, mentoring and identifying talent and successors for pivotal roles.
• Identifies and communicates the actions needed to implement the Business development strategy and business plan to direct reports
• Prepare and manage short-term and annual workforce plans using existing analytical frameworks to identify the number and mix of staff required to meet the demand forecast.
• Prepares budget, obtains approval, executes, controls, evaluates and reports budget variances.
• Manage and drive the performance of direct reports, set appropriate performance objectives and hold them accountable for achieving these, provide constructive performance feedback and take appropriate corrective action where necessary to ensure achievement of team/personal objectives.

Market Research:

• Keeps abreast of trends and developments in payment technology, products, practices and operations
• Performs market research and analysis, and monitors the external and internal environment for the development of new market segments
• Develops an evaluation process to gain feedback from customers and provides market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas

Account Management:

• Receives feedback from customers for the improvement of products and services
• Engages in post-business development engagement by visiting customers to discuss how to improve switching and processing services
• Builds relationships that are of value with banks, Fintechs, national switches, partners, etc.

Competitor Analysis:

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility, innovation, etc.
• Responsible for documenting and maintaining the findings of our competitor analysis for the division
• Organises a quarterly review of the competitor analysis

Operational / Admin Responsibilities:

• Prepares and submits periodic reports to the VP, Business Development, on the activities of the team for management decision making
• customer engagement reports
• Business development reports (lead generation, actual vs. targets, etc.)
• customer and product revenue reports
• Handles all customer or partner inquiries

Requirements
Educational Qualification:

• Candidates should possess a good First Degree (preferably in a business-related discipline)

Experience:

• At least 7 years' business development experience, preferably in a reputable Financial Institution or FinTech company.

Managerial Experience:

• At least 5 years of practical experience in managing and coaching resources.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Development Manager

Location: Lagos, Nigeria

Job Purpose

• Oversee directly the whole product development life cycle from conceptualisation to prototyping until it is ready for delivery to customers.
• To grow market share, defend existing relationships and cultivate new business opportunities to meet the Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyse sales statistics gathered by staff to determine sales potential and inventory requirements, and monitor the preferences of customers

Product Development:

• Takes the lead on researching, assessing, and coordinating a new product’s initial build.
• Oversees the introduction of new products to customers.
• Defines product rollout plans and coordinates with internal teams like product marketing.
• Performs new product demos as required.
• Provides technical pre-sales assistance to the sales team when needed.
• Monitors the technical development of new products, collaborating with Engineering, Product Management, and other teams within an Agile framework.
• Conducts high-level monitoring and management of products in development in collaboration with the Product Management team.

Business Development:

• Provides excellent, customer-focused business management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilising Interswitch products.
• Proactively seeks customer feedback and ensures issues are escalated and resolved promptly.
• Responds to customer requests for advice on switching and Processing queries.
• Assists in producing business case documents for new product or service offerings.
• Develops proposals for RFPs, delivers presentations, and conducts meetings with clients and external stakeholders.
• Supports transition from project completion to transaction generation for newly acquired businesses.
• Defines and sets sales targets for the unit/team.
• Monitors team activities to ensure sales and service targets are achieved:
• Analyses sales performance and develops tactical plans to close gaps.
• Communicates customer requirements to Operations and Project teams to ensure successful delivery.
• Ensures compliance with internal business development processes and tools (e.g., CRM usage).
• Draft MOUs, NDAs, SLAs, and OLAs for review and submission to Legal.
• Reviews legal documentation with prospective partners or customers to support sales closure and business development.

Product Management:

• Manages relationships with service providers, banks, aggregators, and strategic partners to enhance Interswitch’s payment processing offerings.
• Develops business value propositions for processing solutions.
• Expands the business into new customer and market segments in line with company strategy.
• Tracks business performance using defined KPIs and monitors market share.
• Leads the creation, development, deployment, and adoption of new products.
• Participates in Agile practices, including scrum sessions, PI planning, and initiative ratings.
• Produces business case documents to support product or service development.
• Conducts internal and external product training sessions.
• Supports transition to transaction generation for newly acquired customers in collaboration with cross-functional teams.
• Communicates customer requirements clearly to Product, Operations, and Project teams, ensuring delivery meets contractual terms.
• Supports financial statement preparation and forecasting.

Market Research:

• Conducts market research and analysis, monitoring external and internal trends to support new segment development.
• Supports the development of evaluation processes for customer feedback and shares insights to aid product development.
• Keeps up to date with innovations and trends in payment technologies, practices, and operations.

Account Management:

• Gathers customer feedback to drive product and service improvements.
• Conducts post-sales engagement by visiting customers to enhance the service experience.
• Builds meaningful, long-term relationships with customers.

Competitor Analysis:

• Analyses competitor activities, including pricing, local market experience, alliances, and innovation.
• Maintains up-to-date competitor intelligence for the division.
• Organises and facilitates quarterly competitor analysis reviews.

Operational / Administrative Responsibilities:

• Carries out operational or administrative tasks as may be required.

Requirements
Academic Qualification(s):

• Candidates should possess a good First Degree in relevant field/discipline

Professional Qualification(s):

• Business certification, Sales certification, Business Analysis certification, Product Management Certification, and Project Management certification are advantages.

Experience (Number of relevant years):

• Minimum of 5 years’ experience in a relevant field.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager

Location: Lagos, Nigeria
Job type: Full time (On-site)

Job Summary

• To lead and execute the Product strategy for a specific product by building products that achieve product market fit while also exceeding business outcomes in alignment with the Business strategy (grow revenue, new market penetration and market share).

Licenses and Certifications:

• Evidence of strong industry/sector participation and relevant professional certifications such as Certified Product Manager (AIPMM) or similar certifications Certification as a Professional Scrum Product Owner II (PSPO II) Training in Product/Platform Management/Strategy, Stakeholder Management, SAFe Agile, Analytical & Structured Problem Solving (Design Thinking)

Responsibilities

• Develop & execute the product vision and product strategy in alignment with the organization’s goals and objective
• Lead the management of the assigned products, including the lifecycle of products/ platforms to support the growth and success of the products in Nigeria and other markets Interswitch is present.
• Conduct market research and competitive analysis to stay abreast of industry trends and adjust the product roadmap accordingly
• Engage customers to develop a deep understanding of the customer needs using practices like customer journey, empathy maps, prototyping, A/B testing
• Accountable for the development of clear and concise product artefacts
• Tightly collaborate with business stakeholders and engineering teams to support agile product delivery Accountable for the product progress at each iteration and the final product.
• Owns the product for continuous improvement, maintenance, or retirement.
• Use Agile and Design Thinking/creative thinking/approach methodologies in product discovery.
• Facilitate Product discovery workshops
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that solve customer problems that create business value and growth.
• Translate ideas/product concepts into an executable plan for taking the product from concept to development to market to in-life/ Benefit realization
• Provide guidance on functional requirements, product designs, schedules, or potential problems. Identify issues, risks, and dependencies to track product development.
• Become the product expert for your area and be able to represent at all levels within the organization and externally.
• Define or update product roadmaps and features as and when required.
• Manage the implementation of a new product or product enhancements with competing business needs, with the ability to define business trade-offs, generate outside-the-box solutions and take uncertainty in stride.
• Define, Monitor and Maintain product KPI, SLO, Goals & Metrics
• Be accountable for achieving specific goals for the product J
• Product Profitability Tracking

Requirements
General Education:

• Candidates should possess a B.Sc. Degree in Computer Science or related field of study from an accredited University.

Experience:
General Experience:

• At least 3 - 5 years experience in Product Management, Product Marketing or Product Development roles
• Support the development and execution of Product Strategy to achieve product-market-fit
• Working knowledge of financial industry laws and regulations Understanding of design thinking practices

Managerial Experience:

• At least 3 years experience (proven track record) in developing, cultivating & leading high-performing product management teams
• Demonstrated experience in modelling requirements through User Stories and other means as well as in the agile approach (Scrum, Kanban, XP etc)

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to make a significant impact on our business through data-driven insights.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Implementation Engineer

Location: Lagos, Nigeria

Job Purpose

• Lead the delivery and support of complex solutions and service requests, ensuring alignment with organizational objectives and customer needs.
• Provides Technical Support / Site Reliability Engineering services to implement and support the delivery of Value-Added Services (VAS) around SMS Messaging, USSD, and Mobile/Digital Financial Services.
• Mentor and guide junior engineers, fostering a culture of continuous improvement and professional development within the team.

Responsibilities
Technical Implementation and Delivery:

• Lead the design, installation, configuration, and delivery of systems supporting Interswitch’s messaging, USSD, Mobile, and Digital infrastructure applications.
• Oversee the implementation of SMS, USSD gateway, Mobile Banking Proxies, and 2FA Servers for bank operations and business continuity, including the resolution of postmigration incidents.
• Develop comprehensive documentation for configuration changes, impact assessments, and rollback procedures, ensuring all changes are communicated effectively to relevant stakeholders.
• Identify and implement scalable solutions to optimize resource utilization and provide economies of scale.
• Drive the engineering of SA-related solutions for various projects and operational needs, initiating requests for network configuration changes with the infrastructure management team.

Technical Support and Escalation Management:

• Serve as the primary point of contact for technical inquiries from customers/clients, ensuring timely closure of support tickets on the Interswitch Helpdesk platform.
• Provide third-level incident resolution for complex issues related to SMS Messaging/USSD/Mobile Banking, and Internet Banking.
• Monitor message queues, network outages, and e-payment failures (Bills payment/VTU), escalating and collaborating with TELCO's/third-party IT support teams for swift resolution.
• Analyze customer support data trends to identify areas for improvement and implement strategies to enhance service quality.
• Engage with MNOs for sender ID registration and whitelisting, streamlining the onboarding process for new and existing SMS customers.

Technology Infrastructure and Service Management:

• Proactively monitor and optimize the performance of technical infrastructure and services, utilizing advanced tools like App Dynamics, Nagios, Prometheus, Grafana, Dynatrace, and DataDog.
• Ensure compliance with internal and external regulatory requirements in technology and service management.
• Represent customers in liaising with shared technology teams on incident reports, ensuring effective communication of service downtimes or notifications to both internal and external customers.
• Report significant issues to line managers, product managers, and software development clusters, providing actionable insights for resolution.

System Maintenance and Optimization:

• Digital Messaging and Mobile Banking systems to ensure reliability and performance.
• Oversee database backups, cleanup, and space reclamation on SMS gateway and mobile banking proxies to maintain optimal storage availability.
• Conduct regular system performance assessments, recommending and implementing improvements to enhance efficiency and effectiveness.
• Apply system and application patch updates as required, ensuring server workloads are upto-date and secure.

Collaboration and Communication:

• Collaborate with Project Managers, Product Owners, Back-office Operations, and Quality Assurance (QA) Engineers to achieve Interswitch Systegra business goals.
• Communicate complex technical information effectively to both technical and nontechnical stakeholders, ensuring clarity and understanding.

Continuous Improvement:

• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of technical support and engineering processes.
• Implement and advocate for continuous delivery practices, ensuring code changes are automatically prepared for deployment to production.

Leadership and Mentorship:

• Mentor and guide junior engineers, fostering a culture of knowledge sharing and professional development within the team.
• Lead technical training sessions and workshops to enhance team capabilities and ensure alignment with industry best practices.
• Provide strategic input into the development of technical roadmaps and project planning, aligning with organizational goals and customer needs.

Client and Customer Management (Internal):

• Conduct post-implementation training and user knowledge sharing, ensuring customers and internal teams are well-informed and capable of utilizing new features and services effectively.

Capabilities:
Behavioural Competencies:

• Technical Skills: Demonstrates advanced technical proficiency in payment systems, troubleshooting, and problem resolution, ensuring efficient and effective support.
• Analytic Skills: Exhibits excellent analytical abilities to diagnose issues, interpret data, and develop solutions, enhancing system performance and reliability.
• Time Management Skills: Effectively prioritizes tasks and manages time to meet deadlines and service level agreements, maintaining high productivity levels.
• Organizational Skills: Maintains organized workflows, documentation, and processes to ensure smooth operations and easy access to information.
• Customer Service Skills: Provides exceptional customer service by addressing client issues promptly, courteously, and effectively, fostering positive relationships.
• Communication Skills: Communicates clearly and effectively with clients, team members, and stakeholders, ensuring accurate information exchange and collaboration.

Requirements
General Education:

• University Post Graduate Degree in Information Technology, Electrical & Electronics Engineering, Computer Science, Computer Engineering, or any Technology-related fields.
• Evidence of strong industry/sector participation and relevant professional certifications such as:
  • Information Technology Infrastructure Library (ITIL)
  • Microsoft Certified: Azure Fundamentals
  • CompTIA Security+, Network + CompTIA Linux +, Linux Professional Institute (Linux Essentials)
  • Cisco Certified Network Associate

Other technical proficiencies required for this role include:

• Microsoft SQL MCTS, MySQL, and Oracle Database administration
• Java and .Net Fundamentals, Jboss/Wildfly, Tomcat-Apache server
• Develop APIs using Python, C# or JAVA for web and mobile platforms
• Strong experience managing Cloud infrastructure - AWS, Microsoft Azure, etc.
• Databases (e.g., MySQL, PostgreSQL, MongoDB) and SQL query optimization
• Message queuing: Redis, Kafka, RabbitMQ,
• Familiarity with DevOps methodology and Tools (Git, GitLab, Bitbucket, Jira, Postman, Jenkins, Docker and kubernetes
• Application Performance and System/Server/Service Monitoring (AppDynamics, Grafana, Kibana, etc.)

General Experience:

• At least 5-7 years of Enterprise Engineering/Technical Support experience, preferably in a reputable Financial Institution, FinTech, Telecommunications, or Service Provider company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online