🇳🇬 Job Vacancies @ 9mobile Nigeria – 6 Positions

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the following positions below:

1.) Head, Brand & Creative Services
2.) Specialist, Fraud Management
3.) Analyst, Cash Management
4.) Head, Media & Go-To-Market
5.) Manager - Project, Project Management Office (PMO)
6.) Manager, Service Integration

Job Title: Head, Brand & Creative Services

Job ID: IRC4857
Location: Lagos

Job Summary

• Build a stronger, vibrant brand and improve the brand health KPIs
• Develop and ensure implementation of the company's marketing communication strategy for various segments.
• Lead and direct internal creative development that align with overall brand positioning
• Ensure EMTS's brand visibility via appropriate communication channels e.g., digital, print, OOH and electronic media.

Principal Functions
Tactical:

• Provide strategy articulation of EMTS's marketing communication strategy including strategic direction, policies, procedures and guidelines.
• Keep abreast of global and local best practice as it relates to the unit's activities.
• Lead and direct internal creative services team to deliver on articulated brand positioning
• Continuously review the unit's activities, make recommendations for improvement, and implement approved initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, and funding to achieve the unit's strategy.
• Establish and maintain relationships with key internal and external stakeholders especially media agencies.

Operational:

• Coordinate and manage all activities of the marketing communication function and ensure compliance with defined policies, procedures, and guidelines.
• Execute marketing communication plans for promotions, events/sponsorship, and other marketing activities/initiatives as well as other business communication requirement.
• Coordinate and manage all marketing/brand related communications (graphic and print materials) originating from the organization and ensure quality and consistency with the preferred brand guidelines, CI and established specifications/standards.
• Ensure all marketing communications address specific information needs of target customers as well as provide clarity on products and service offerings.
• Provide input to all marketing communication contracts with vendors/media agencies as required and monitor their activities to ensure adherence with service level agreements.
• Ensure constant accessibility to accurate product information by relevant users (existing/ prospective customers).
• Ensure consistency of EMTS's brand identity with its international operations and ensure that all enhancements/modifications to the brand policy are effected as required.
• Implement the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the unit.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Marketing Communication
• Perform other duties as assigned by Director, Marketing Communication.

Educational Requirements

• First Degree in Marketing, Communication, Business Administration or any relevant discipline from a recognized university.
• A Master's Degree in Marketing, Marketing Communication, Advertising or relevant post graduate programme is an added advantage
• Minimum of 8 years work experience with at least 5 years in an advertising agency (or agencies), in addition to a minimum of 3 years in the telecoms industry.
• Previous experience in brand development/marketing communications / digital marketing management.

Knowledge:

• Adverting industry knowledge
• Integrated Marketing Communications Management
• Brand management experience
• Creative process management
• Electronic, Digital, OOH and print production management Skills
• Strategic thinking
• Creative capabilities
• Innovation
• Results Orientation
• Project management
• Leadership & People Management
• Presentation/Facilitation
• Stakeholder Relationship Management
• Communication
• Personal Effectiveness Behaviour
• Customer Focus
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Fraud Management

Job ID: IRC4870
Location: Lagos

Job Summary

• Responsible for implementing the subscriber fraud management strategies in all customer products and services to achieve the objective of guarding the company's revenue and assets against fraud leakages using preventive, detective, and corrective controls.

Principal Functions
Tactical:

• Development of fraud management best practices for the company
• Creation, implementation, and monitoring of single-source and reconciliation KPIs on the Integrated Fraud Management System
• Perform root cause analysis of issues on the Circuit and Packet Switched Network; follow through to resolution and communicate to appropriate parties
• Monitoring of system owners to ensure proper set up of system to minimize leakages.

Operational:

• To monitor refund abuse being carried out by customer care/back office team
• Provide subscribers information and call records to regulatory and law enforcement bodies
• This is to identify unauthorized credit note raised on post-paid account
• To ensure that the amount quoted by post-paid operations as the balance on the post-paid account is the same as what is seen as the balance on the database
• To monitor purged serials being refunded by the back-office team
• To monitor fraudulent subscription of data
• Carry out investigations of internal fraud, customer services infractions, etc.
• Responsible for the daily operation of Fraud Management System (FMS); including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
• Ensure proper implementation of requisite policies, processes, and procedures in line with industry best practices to minimize fraud.
• Develop and establish practices and guidelines that guide Fraud detection strategies, KPIs, reporting requirements and templates.
• Carry out FMS contingency/ capacity plans to guarantee 24/7 fraud coverage and minimize revenue loss from fraudulent activities.
• Conduct fraud risk assessment for all new/ existing products/ services
• Follow up with relevant units on all reported cases to ensure closure of the all identified fraud Incidents.
• Documents and define SLA for interaction points with other relevant team- Credit control, IT, Technical, Audit, Legal departments etc.
• Manage relationship between internal and external stakeholders, vendors, auditors, Legal team, forensic audit team and the law enforcement agencies.
• Conceive, initiate, prioritize and lead the completion of initiatives that are fraud related.
• Perform any other activity as assigned by the Manager, Subscriber Fraud.

Educational Requirements

• Bachelor's Degree / HND in Computer Science, Accounting, or any relevant discipline.
• Relevant Professional Certifications(ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will be an added advantage.
• Excellent understanding of GSM network architecture
• 3 to 5 years relevant work experience.

Experience, Skills & Competencies
Knowledge:

• Proven working experience as a data analyst or business data analyst.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong knowledge of and experience with:
  • Data visualization packages(Tableau, Power BI, Business Objects, etc.).
  • Databases (SQL, Oracle, etc.).
  • Big Data analytics (Hadoop, Hives).
  • Programming (Python, R, XML, JavaScript, model tuning, machine learning, or ETL frameworks).
• Fraud Investigation and Monitoring
• Industry Knowledge

Skills:

• Analytical and Problem solving.
• Technical know-how.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst, Cash Management

Job ID: IRC4862
Location: Lagos

Job Summary

• Assist with the reconciliation of accounts and provide support in all cash management related activities in treasury

Principal Functions

• Develop and manage the Advance Payment and Bank Guarantee schedule
• Verify charges and commissions/interest posted by the banks
• Process and effect payments to third parties through the local and foreign banks
• Capture all payments and receivables from the bank statement on the account system - ERP
• Prepare daily, weekly, and monthly treasury reconciliation reports
• Process all payment and dealer confirmations within the assigned timeline
• Process Petty Cash transactions.
• Carry out other assignment as instructed by Manager, Treasury Operations.

Educational Requirements

• First Degree in Finance, Accounting or related discipline from a recognized university.
• Minimum of one (1) year post NYSC Finance related experience.

Experience, Skills & Competencies
Knowledge:

• Cash Management

Skills:

• Communication
• Problem Solving

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Media & Go-To-Market

Job ID: IRC4873
Location: Lagos

Job Summary

• Develop and ensure implementation of the company's media planning strategies consistent with brand marketing objectives across all segments
• Ensure effective visibility in media channels and consumer touch points for the corporate and product brands and efficient media buy
• Lead and develop go-to-market strategy and process for service or product launch
• Align with cross-functional team to ensure all route-to-market are explored and P&S launch operations run smoothly to reach the last mile.

Principal Functions
Tactical:

• Develop an effective media planning and management strategy for all media channels
• Develop an effective route-to- market strategy for
• Provide input to the articulation of EMTS's go to-market plus media planning and management strategies as well as its go-to-market strategies including policies, procedures and guidelines
• Keep abreast of global and local best practice as it relates to product & services go-to-market as well as media strategy, planning, buying and management
• Continuously review the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance
• Identify required resources, personnel and funding to achieve the unit's strategy
• Establish and maintain relationships with internal and external stakeholders especially media agencies.

Operational:

• Coordinate all activities of the GTM and media planning and management unit and ensure compliance with defined policies, procedures and guidelines
• Coordinate the development of GTM and media strategies and plans in-line with brief from all user groups to deliver campaigns that meetuser requirements showing medium, timing, fighting pattern, weight and cost estimate
• Execute media plans for promotions, events/sponsorship and other marketing activities/ initiatives and evaluate effectiveness and efficiency of campaigns via GRP, CPT, Reach/Frequency, Audience rating etc
• Generate in-depth insights via clear and deep consumer needs understanding including   customer validation, customer persona creation etc

Ensure:

• Provide input to all media planning and monitoring contracts with vendors/media agencies as required and monitor/manage them to ensure adherence with service level agreements
• Ensure GTM and media operations are in line with international best practice
• Interpret customer analysis and media research as well as other marketing data for usable insights and turn into measurable impact
• Recommend targeted, innovative media vehicles consistent with media strategies including possible barter arrangements
• Articulate and recommend customer relevant go-to-market vehicles suitable for specific product/service launch
• Source in-country market, regional and global insights/ideas for competitive benchmarking and decision-making
• Coordinate the development process for strategic media planning and buying across traditional (TV, Radio, Print, Outdoor) and non-traditional (Online, Mobile etc) media
• Implement unit's work programs and plans in line with agreed upon procedures and guidelines
• Plan and manage the human and material resources of the unit to optimize performance, morale and enhance productivity
• Manage inter-functional relations to ensure synergy across various departmental functions
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
• Manage assigned budgets and delivery timelines to deliver maximum benefit to the business
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Marketing Communication
• Manage and coordinate activities  GTM & media to ensure timely and appropriate delivery of all briefed projects
• Perform other duties as assigned by Director Marketing Communication.

Educational Requirements

• First Degree in a relevant discipline from a recognized university.
• An MBA or relevant postgraduate/ professional qualification
• Minimum of eight (8) years' work experience with at least three (3) years at managerial level.

Experience, Skills & Competencies
Knowledge:

• Industry knowledge
• Media and Public Relations Planning and Management
• Campaign Management.

Skills:

• Strategic thinking
• Innovation
• Results Orientation
• Leadership & People Management
• Presentation/Facilitation
• Influencing/Negotiation
• Relationship Management
• Communication
• Personal Effectiveness

Behaviour:

• Customer Focus
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager - Project, Project Management Office (PMO)

Job ID: IRC4855
Location: Lagos

Job Summary

• Drive the execution and maintenance of project management processes & discipline in the areas of project schedule, quality management; communications management; cost management; procurement management; risk/issue management; change management

Principal Functions

• Plan, execute and finalize project implementation within time, budget and quality constraints ensuring project is aligned with strategic business objectives, and oversees quality control throughout the Project.
• Apply best practice management tools/techniques inleading the Project throughout the whole life cycle in across-functional, integrated manner
• Drive the understanding of the value proposition across internal development teams(IT and Engineering,) and external vendors to ensure requirements are delivered.
• Guide and facilitate the Project organization through the Project life cycle in line with accepted Corporate quality & excellence principles.
• Manage the planning and implementation of commercial related projects, in close cooperation with internal and external stakeholders, driving best practice to time, cost and quality and also developing project business cases with emphasis on NPV, IRR & ROI
• identification and analysis of risks, dependencies, constraints, and assumptions
• escalation reporting, issues, and conflict resolution
• Responsible for gathering, compiling and distributing information to designated parties regarding assigned Project deliverables
• Appoint team members jointly with sponsor and functional managers taking into consideration resource and skill demands.
• Facilitate core team and vendor meeting, identify and resolve cross-functional dependencies that may impact critical Project deliverables and milestones
• Manage internal and external stakeholders as well as change management process for all projects handled
• Prepare reports and communicate updates on all on-going projects to all stakeholders.

Educational Requirements

• First Degree in a relevant discipline from a recognized university.
• Certification in PMP or Prince 2 as an advantage.
• Six(6) to Eight (8) year work experience, with three (3) in a supervisory role asan advantage.

Experience,Skills & Competencies:
Knowledge:

• Project Planning and Control
• Budgeting
• Data Gathering and Analysis.

Skills:

• Problem Solving
• Communication
• Change Management.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Service Integration

Job ID: IRC4850
Location: Lagos

Job Summary 

• Designs and integrates components and interfaces based on service design specifications.
• Scope covers all Charging/non-charging related requirements, including platforms and solutions deployed to serve customers(all touchpoints) and the internal business units.
• Identifies, analyzes and evaluates alternative integration design solutions. Contributes to decisions about tools, methods and approaches to integration in large programs and projects.
• Identifies, analyzes and evaluates alternative integration design solutions.
• Develops measurement criteria to evaluate programs and projects and develops or reviews estimate on integration aspects of projects.
• Proactively monitor and mitigate risk.
• Stays up to date with current and future technology and technology/business process trends related to the mobile telecoms and associated industries.

Principal Functions
Strategic:

• Oversee planning, designing, product & service integration, and delivery of IT solutions leveraging on standard IT frameworks. Provides integration strategy on complex Digital Transformation projects within Telecoms/IT domain.
• Responsible for end-to-end applications and solution analysis & design/integration of new products and services and/or upgrading of existing IT solutions within the BSS/OSS domain such as IN/OCS, CRM, ESB, Provisioning, Billing platforms, ERP, Salesforce automation, Big-Data, Avaya Call Center solution, Mediation, SDP,VAS platforms such as SMS, USSD, CRBT and other components within the service delivery domain.
• Oversee the integration and entire onboarding of 3rd party Digital services across the business by engaging and facilitating the design and implementation session.
• Design, architectand create complex and multi-threaded integrations between BSS/OSS/CRM andother 3rd party applications
• Participate in ITCapacity planning and management sessions to ensure proper governance, inarchitecture designs, Data Models, Product and service testing and deployment.
• Provide technicalinput into design briefs, bid submissions and project alignments
• Provide technicalexpertise and development support to the project managers and other projectstakeholders
• Strong contributorto service innovation.  Supportinnovation that delivers business value and continuous improvement on platformand services;
• Responsible for thedevelopment of product platform roadmaps;
• Responsible for theidentification and management of risks related to the service delivery functionand related platforms;
• Manage relationshipwith supporting vendors in ensuring business objectives are delivered.

Non-strategic:

• Formulate policies/design processes for improvement and enforce compliance;
• Assist in implementing the function's work programs and plan in line with agreed  procedures and guidelines;
• Manage inter-functional relations to ensure synergy across the various departmental functions;
• Prepared/Compile agreed periodic activity and performance report for attention of Head, Product & Enterprise Solution Development.
• Perform any other duties as assigned by the Head, Product & Service

Educational Requirements 

• First Degree or equivalent in Engineering, Computer Science / IT or a related or relevant discipline.
• Postgraduate and/or professional qualifications in related fields will be an added advantage.
• Minimum of Six (6) years relevant work experience with three years in a supervisory role.
• Work experience in designing and implementing solutions across BSS/OSS and other IT/Telco product& services stack.  Strong solution design and development experience;
• Strong technical knowledge of integration /middleware technologies and core network elements(e.g. MSC, SMSC etc.) including experience of the Intelligent Networks(IN)/Charging platforms, voucher management, CRM tools, Tibco/Primeton ESB, telephony/interactive systems etc.;
• Good understanding of API integrations between systems and across a value chain.
• Strong awareness of new developments in the mobile telecom industry and integration patterns for the implementation of new business/revenue models;
• Strong IP background, understanding the networking of systems on IP layer/OSI model
• Ability to communicate excellently (verbal and written), particularly in communicating complex technical details in very simple and clear business terms;
• Exceptional analytical, creative, quick-learning and critical thinking skills
• Good team management and presentation skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online