Job Vacancies at MTN Nigeria – 16 Positions

Job Identification: 1071
Location: Abuja (FCT)
Job Schedule: Full time
Job Category: MTN Level 3
Division: Chief Operating Officer's Office
Reports To: Senior Manager Customer Management Broadband

Responsibilities

• Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services.
• Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
• Develop plans in support of defined broadband billing operations and / or related customer care strategies, identify business resource requirements and propose budget for the department.
• Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
• Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
• Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
• Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.
• Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
• Track and ensure disputes are documented and accessible for reference by authorized users.
• Manage and lead the strategic implementation of the service operations in line with MTN business strategy
• Increase operational efficiency and effectiveness in broadband Support Operations
• Implement effective support and experience operations
• Recommend new strategies in customer management according to best practice
• Ensure effective quality assurance and service management across all areas

Qualifications

• First Degree in Business Management, Financial Management, Accountancy or any Social Science course or any related discipline
• Master's in Business Administration advantageous
• Fluent in English.

Experience:

• 6 - 13 years relevant work experience including:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • 4 years of management experience in a customer-oriented service environment.
  • Experience in managing service level agreements, process and service improvements and billing systems.

Application Closing Date
1st December, 2021 at 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1070
Location: Port Harcourt, Rivers
Job Schedule: Full time
Job Category: MTN Level 3
Division: Chief Operating Officer's Office
Reports To: Senior Manager Customer Management Broadband

Description

• Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services.
• Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
• Develop plans in support of defined broadband billing operations and/or related customer care strategies, identify business resource requirements and propose budget for the department.
• Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
• Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
• Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
• Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.
• Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
• Track and ensure disputes are documented and accessible for reference by authorized users.
• Manage and lead the strategic implementation of the service operations in line with MTN business strategy
• Increase operational efficiency and effectiveness in broadband Support Operations
• Implement effective support and experience operations
• Recommend new strategies in customer management according to best practice
• Ensure effective quality assurance and service management across all areas

Qualifications

• First Degree in Business Management, Financial Management, Accountancy or any Social Science Course or any related discipline
• Master's in Business Administration advantageous
• Fluent in English

Experience:

• 6 - 13 years relevant work experience including:
  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • 4 years of management experience in a customer-oriented service environment.
  • Experience in managing service level agreements, process and service improvements and billing systems

Application Closing Date
1st December, 2021 at 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1066
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Broadband Regional Sales
Division: Chief Operating Officer's Office

Description

• Provide leadership to the Regional broadband Sales team.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Drive execution of MTNN’s broadband agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, channel profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional opex and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly and yearly stock forecast for the region, across channels.

Requirements
Education:

• First Degree in Marketing , Business Administration, Commerce or any Social Science Degree
• Possession of a post graduate degree maybe an added advantage
• Fluent in English

Experience:
At least 6-13 years’ work experience comprising:

• Manager track record of 4 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage

Application Closing Date
1st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1069
Location: MTN Plaza, Falomo, Ikoyi, Lagos State
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: Senior Manager Customer Management Broadband
Division: Chief Operating Officer's Office

Description

• Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services.
• Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
• Develop plans in support of defined broadband billing operations and/or related customer care strategies, identify business resource requirements and propose budget for the department.
• Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
• Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
• Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
• Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.
• Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
• Track and ensure disputes are documented and accessible for reference by authorized users.
• Manage and lead the strategic implementation of the service operations in line with MTN business strategy
• Increase operational efficiency and effectiveness in broadband Support Operations
• Implement effective support and experience operations
• Recommend new strategies in customer management according to best practice
• Ensure effective quality assurance and service management across all areas

Requirements
Education:

• First Degree in Business Management, Financial Management, Accountancy or any Social Science Course or any related discipline
• Master’s in Business Administration advantageous
• Fluent in English.

Experience:

• 6 - 13 years relevant work experience including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• 4 years of management experience in a customer-oriented service environment.
• Experience in managing service level agreements, process and service improvements and billing systems.

Application Closing Date
23:59: 1st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1065
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Analytics and Market Development
Division: Chief Operating Officer's Office

Description

• Develop and execute plans for sustainable channel growth and development
• Coordinate channel activities to ensure product availability across the market
• Develop strategies for effective market penetration based on existing channels
• Generate periodic channel assessment reports for channel performance review
• Develop and execute plans for sustainable channel growth and development
• Coordinate channel activities to ensure product availability across the market
• Develop strategies for effective market penetration based on existing channels
• Generate periodic channel assessment reports for channel performance review.
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the organisation apart from the competition
• Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
• Liaise with sales channel management to identify and attend to specific distributor / channel needs, and resolve problems
• Drive  the adoption of New Growth Opportunities for the Business within the Trade Channels
• Oversee the initiation  and management  of  sales activation at identified  key retail points
• Ensure trade programmes meet business objectives and trade channels requirements
• Manage the development of relevant Visibility solutions to support Sales and Marketing Programmes
• Establish a commercial footprint for various channels that shadow the network roll-out
• Execute strategies for effective market penetration based on existing channels
• Execute strategies to optimize channel performance based on assessments and reports
• Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
• Review market intelligence and competitor insight, identifying constraints, challenges and trade-offs of the approaches and  develop strategies for penetrating market based on existing channels.
• Monitor and review on channel profitability, dealer performance and sales performance trend and generate periodic channel assessment reports for channel performance review

Requirements
Education:

• First Degree in any relevant discipline
• Fluent in English and language of country preferable

Experience:
6 - 13 years relevant work experience which including:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• 8 years sales and marketing experience (ideally in distribution).

Application Closing Date
1st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1068
Location: Abuja
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: Senior Manager Broadband Regional Sales
Division: Chief Operating Officer's Office

Description

• Provide leadership to the Regional broadband Sales team.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Drive execution of MTNN’s broadband agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, channel profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional opex and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly and yearly stock forecast for the region, across channels.

Requirements
Education:

• First Degree in Marketing, Business Administration, Commerce or any Social Science degree
• Possession of a post-graduate degree may be an added advantage
• Fluent in English

Experience:

• At least 6-13 years’ work experience comprising:
• Manager track record of 4 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage.

Application Closing Date
23:59: 1st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Ikoyi, Lagos
Job Identification: 1050
Job Category: MTN Level 2
Job Schedule: Full time
Division: Customer Relations
Reports To: Manager - Segment and Channel Planning

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Responsibilities

• Monitor MTN Nigeria customer touchpoints to ensure adherence to defined customer service propositions across all channels (Call Center, Walk-In, Self Service, Social Media/ Digital, Account Management).
• Apply research skills to accomplish business objectives: analyze data, search for trends, develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research
• Conduct periodic assessments to identify issues and generate insight for management decision-making.
• Coordinate and manage “voice of the Customer” initiatives through various segmented customer engagement programs i.e. Customer Focus Group Sessions, Customer Forums) on applicable platforms.
• Develop and implement innovative service improvement programs through enterprise-wide culture and indoctrination initiatives.
• Establish and maintain relationships with key Teen influencers and customers
• Provide stakeholders with relevant information needed for proper and timely evaluation of projects and plans.
• Research Industry evolution & competition’s activities in order to Identify segment-specific gaps and Strategies in order to exploit them to MTNNs advantage
• Analyze relevant best practices and provide recommendations to Segment & channel Planning Manager.
• Develop and implement all Customer Education drives via diverse channels (TV, Radio, Email, Social Media, Self Service, Digital and Print Media).
• Periodic audit and review of the customer service blueprint to ensure adherence and propose improvements as required.
• Manage relationships with key customer-impacting business units for service efficiency across all segments (High Value, Mass Market, Youth & Teens and Women).
• Ensure uniform and timely dissemination of customer-impacting information (across all segments and channels) to the frontline.
• Manage and liaise with approved creative agencies (Advertising and Media) to develop creatives for the communication of service initiatives to customers.
• Develop and deploy customer communication plans for Emergency and planned service downtimes to manage customer experience.

Qualifications

• First  Degree in any relevant discipline
• Fluent in English

Experience:

• 3 - 7 years experience in an area of specialisation; with experience working with others
• Experience working in a medium organization.
• Experience in Customer Care and Management
• Some experience in formal business analysis
• Knowledge of Self Service and social media systems
• Knowledge of MTNN’s product and services.

Application Closing Date
1st December, 2021 at 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Ikoyi, Lagos State
Job Identification: 1064
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Senior Manager Analytics and Market Development
Division: Chief Operating Officer's Office

Job Description

• Develop and continuously update robust merchandising priorities plan by channel, cycle and quarter.
• Develop and periodically update internal and external merchandising layouts for retail stores and service environment
• Maintain database of POS materials deployment from Trade Marketing Consultants/POS agents (weekly collation of items deployment, location of deployment and beneficiary outlets
• Engage the regions to follow up on implementation of merchandising projects and initiatives.
• Evaluate performance measures against merchandising and visibility channel objectives   in the following areas:
  • Trade Partner and Sub – Trade Partner Environments
  • Walk-in-Centres
  • Mobile Lite
  • Connect Stores & Connect Points
• Manage relationships with POS deployment agencies and other service providers
• Work with external agencies in the area of logistics and planning to undertake street visibility evaluation projects

Requirements
Education:

• First Degree
• Fluent in English

Experience:

• 3-7 years experience in an area of specialisation; with experience working with others to include:
• Experience in project planning, sales/marketing or related function
• Proficiency in Microsoft Office Tools (Word, PowerPoint and Excel)
• Telecoms experience would be an advantage
• Experience working in a medium organization

Application Closing Date
1st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1067
Location: Port Harcourt, Rivers
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: Senior Manager Broadband Regional Sales
Division: Chief Operating Officer's Office

Description

• Provide leadership to the Regional broadband Sales team.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Drive execution of MTNN’s broadband agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, channel profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional opex and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly and yearly stock forecast for the region, across channels.

Requirements
Education:

• First Degree in Marketing, Business Administration, Commerce or any Social Science degree
• Possession of a post-graduate degree may be an added advantage
• Fluent in English

Experience:

• At least 6-13 years’ work experience comprising:
• Manager track record of 4 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage.

Application Closing Date
23:59: 1st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1063
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Analytics and Market Development
Division: Chief Operating Officer's Office

Description

• Develop and execute plans for sustainable partner growth and development relationships
• Coordinate partner activities to ensure product availability across the market
• Develop strategies for effective market penetration based on constant co-creation with partners
• Generate periodic assessment reports for channel performance review
• Develop and execute plans for sustainable partner service growth and development
• Develop strategies for effective market penetration based on co-creation initiatives
• Generate periodic assessment reports for channel performance review.
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the Organisation apart from the competition
• Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
• Liaise with sales channel management to identify and attend to specific distributor / channel needs, and resolve problems
• Drive the adoption of New Growth Opportunities for the Business within the Trade Channels
• Ensure trade programmes meet business objectives and trade channels requirements
• Manage the development of relevant Visibility solutions to support Sales and Marketing Programmes
• Establish a commercial footprint for various channels that shadow the network roll-out
• Execute strategies to optimize channel performance based on assessments and reports
• Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
• Review market intelligence and competitor insight develop approaches for penetrating the market based on existing channels identifying constraints, challenges and trade-offs of the approaches.

Requirements
Education:

• First Degree in relevant discipline
• Fluent in English and language of country preferable

Experience:
6-13 years’ experience which includes:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Sales and Marketing Experience (ideally in distribution)

Application Closing Date
1st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1051
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Charging VAS and Financial Services
Division: Information Technology

Description

• Carry out research to determine the structure (architecture) of proposed systems and provide insight into new and enhanced technologies to increase efficiency and reduce costs for MTNN.
• Define standards and guidelines for payment Platforms Financial application, VTUs, & eCommerce  e.t.c
• Collaborates with the other Architects and the external focus team to ensure data definitions, mappings, and changes are properly coordinated
• Develop the long term e-commerce and financial services strategic plans and implement them in the e-commerce architecture
• Develop standards and guidelines for technical designing based on various business goals
• Undertake the development, maintenance, and governance of the e-commerce and financial services architecture
• Recommend necessary changes in the existing e-commerce application and work for its efficient functioning, revenue generation, and cost savings
• Ensure that eCommerce and financial services implementations are completed according to the architecture designed
• Define enterprise-level systems architecture and direct the design and approach to deployment.
• Design scalable applications architecture based on trend analysis of current usage and forecast and benchmark application capabilities based on projected growth.
• Create, maintain, disseminate & validate application development guidelines & standards for all artifacts will facilitate the oversight standardization and future direction of all application development.
• Design the architectural landscape to accomplish cross-system objectives and advantageous trade-offs across the ecosystem
• Ensure the alignment of Enterprise Architecture with the business strategy throughout the cycle of innovation, planning and delivery
• Chart roadmap of Technology Infrastructure, Evolution, Emerging Technologies & trends.
• Evaluate developments in architecture in the local and international business environment and recommend value-adding improvements to MTNN’s application architecture roadmaps.
• Develop a high-level view of current and future state business and solution architecture for E-Commerce Systems that is well connected with business strategy.
• Work with other team members to develop a comprehensive view of all aspects of E-Commerce system architecture
• Develop and demonstrate subject matter expertise in various areas such as E-Commerce Systems, Cloud Computing, Systems Integration
• Provide leadership role by participating in Architecture Review conversations to help guide the development of eCommerce systems solutions that are strategically aligned to the overall architecture vision
• Engage with other functional units and actively participate in IS projects.
• Assist in validating the design with the stakeholders to ensure that the design satisfies the requirements.
• Collaborates with the other Architects and the external focus team to ensure that all data definitions, mappings, and changes are properly coordinated with business portals.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education

• First Degree in Electrical / Electronics, Computer Engineering or related discipline.
• Fluent in English.
• Possession of a Post-graduate Degree in related IT and Financial field will be an advantage .

Experience:
6 - 13 years’ experience which includes:

• Minimum of 3 years experience in Financial Services & eCommerce. environment; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Enterprise Architecture (Business, Applications,) experience.
• Experience integrating applications and technology in a complex environment.
• Good working knowledge of EA frameworks, NGOSS, eTOM, TOGAF including development and ensuring adherence to architecture principles and standards
• In-depth experience in Architecture governance and standards, Business Capability.
• Good working knowledge of NPV, IRR, ROI, TCO.
• A year in Enterprise Architecture (Business, Applications).
• eCommerce systems/platforms implementation - ATG, Endeca, WebSphere Commerce e.t.c.
• Exposure to formal requirements and design processes.
• Experience with SOAP / REST web services, knowledge of SQL.
• Experience with mobile integration to back-end systems via web-services & APIs
• Solid understanding of service oriented  and microservices architectural principles.
• Knowledge of eTOM, TOGAF, Payment systems such as Payment Gateway, Virtual Top Up, Enterprise Resource Planning, Mobile financial, Payment Aggregators, CRM, Voucher, web applications, eCommerce platforms, Portals, e.t.c.

Application Closing Date
29th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1056
Location: MTN Plaza, Falomo, Ikoyi, Lagos State
Job Schedule: Full Time
Job Category: MTN Level 1
Reports To: General Manager Fixed Broadband
Division: Fixed Broadband

Job Responsibilities

• Process all departmental cash advances and expense reimbursements.
• Co-ordinate the departmental common drive to ensure organized records and appropriate access and rights to respective team members and channel teams.
• Maintain the consolidated regional field coverage plans and track implementation through daily and weekly reporting by respective team members.
• Collate all team member reports to ensure timely and organized feedback to respective channel units on programs and activities undertaken
• Assist in providing reliable and efficient administrative support services
• Monitoring appropriate utilization of office supplies
• Raise all requisitions for the department
• Administration support for reception management
• Ensure security of records (files, etc) and archival systems
• Custodian of channel databases within the region – conduct regular updates and ensure usability.
• Organizing staff travel and accommodation
• Assist in preparing required reports in support of business operations and management decisions.
• Escalate customer issues and ensure resolution and feedback to the sales team.
• Ensure good work relationship with stakeholders.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Requirements
Education:

• First Degree
• Fluent in English.

Experience:

• 1- 3 years experience in an area of specialisation; with experience with working with others
• Experience working in a small to medium  organization.

Application Closing Date
11:59 pm: 29th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1057
Location: Ikoyi, Lagos State
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: General Manager Fixed Broadband
Division: Fixed Broadband /COO’s Office

Description

• Provide direction on broadband business planning, business performance monitoring and propositions analysis
• Ensure relevant business rules are applied in the budget process and forecasting scenarios for broadband business performance
• Manage the performance measurement and monitoring of broadband propositions/promotion/activity to ensure that it adheres to the business plan and provide feedback to senior management as requested.
• Develop competitive broadband strategies for MTN Broadband product plans, solutions and value propositions
• Review feasibility assumptions used versus actual behaviour in the market after the launch of product, promotion or activity.
• Coordinate channel activities to ensure product availability across the market
• Provide strategic direction and oversight on business performance reporting metrics (subscriber, revenue, margins, churn) of all solutions and services across all key segments
• Define and manage Broadband Segment customer lifecycle management (CLM) framework in conjunction with the Business Segment Managers
• Ensure integrity of broadband financial modelling projects.
• Ensure quality assurance for all business plans, product analysis and data generated for reporting
• Review and assess competitive price reactions scenarios
• Manage ad hoc projects as directed by GM/COO
• Establish a commercial footprint for various channels that shadow the network roll-out
• Execute strategies for effective market penetration based on existing channels
• Execute strategies to optimize channel performance based on assessments and reports
• Oversee the initiation and management of sales activation at identified key retail points
• Ensure trade programmes meet business objectives and trade channels requirements
• Manage the development of relevant Visibility solutions to support Sales and Marketing Programmes
• Value created by increase in customer base, product sales, contracts signed etc. for enterprise-wide Broadband products and services.
• New business opportunities from products launched sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
• Serve the Broadband internal and external customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Develop strategies for effective market penetration based on existing and potential channels
• Generate periodic channel and partner assessment reports for performance review.
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition
• Identify consistently the most effective channels to communicate the MTN Brand in the marketplace.
• Liaise with sales channel management to identify and attend to specific distributor/channel needs, and resolve problems.
• Determine and manage the development of new capabilities to enhance the deployment of solutions and services in all Business Segments (across both Consumer and SME segments).

Education

• First Degree in Marketing, Finance, Economics. Business Management or related discipline.
• A Masters Degree, preferably an MBA will be an advantage.
• Fluent in English.

Experience:
9 - 17 years working experience which includes:

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry.
• 3 years experience in business performance reporting, financial analysis and business development.
• Worked across diverse cultures and geographies advantageous.

Application Closing Date
29th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1059
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: General Manager, Fixed Broadband
Division: Fixed Broadband

Description

• Review market and internal conditions and contribute to the development of marketing strategies for consumer and business segments.
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
• Implement strategy for market growth in conjunction with Segment Managers, Regional Marketing and other stakeholders.
• Support the creation, of outbound and inbound marketing frameworks.
• Assist with the definition and build of the customer decisioning logic/rules,
• Responsible for cross-functional customer analytics with a focus on extraction, mining and model development to solve business problems, exploit value-driving opportunities and improve the overall customer knowledge.
• Proactively identifies segment business opportunities through analytical interpretation of data /information and develop robust campaigns strategy with the aim of leveraging on the identified opportunities.
• Responsible for achieving customer and product churn targets by making continuous improvements to customer retention and win-back.
• Responsible for driving fact-based customer analytics insights and their behaviour across the business and ensuring that each project delivers measured value.
• Manage the campaigns for outbound and inbound customer contact activity, based on the customer contact plan and requirements from Customer value management Base Marketing teams.
• Ensure the effective management of the customer decisioning logic/rules
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits;
• Prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team.
• Report progress, risks and issues to be acted upon;
• Implement customer contact rules and ensure compliance with MTN business strategy.

Education

• First Degree in any relevant discipline.
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage).

Experience:
6 - 13 years of experience comprising:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• 4 - 6 years customer lifecycle management experience
• 4 years’ experience in Telecoms marketing, strategy development and implementation
• Expert knowledge of competitive environment, consumer trends and trade practices in the industry
• Operational Research or demonstrable experience delivering a wide range of statistically based analytics.
• Advanced applied statistical experience
• A strategic and creative thinker capable of developing analytical programmes/solutions to address key business challenges or opportunities
• Previous experience identifying and driving deployment of analytical collateral across a range of delivery channels and measuring their effectiveness
• Strong communicator who can operate at all levels taking complex analysis, interpreting and communicating it appropriately to different audiences

Application Closing Date
29th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1055
Location: Ikoyi, Lagos State
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: General Manager Fixed Broadband
Division: Fixed Broadband

Description

• Provide leadership and advice on broadband billing operations and set standards for related activities, as well as establish the resources to meet customer care services.
• Develop strategies for effective customer care services in line with the goals and objectives of MTNN.
• Develop plans in support of defined broadband billing operations and/or related customer care strategies, identify business resource requirements and propose budget for the department.
• Monitor and review departmental plans to ensure the effectiveness of the strategies developed and related activities are in alignment with the objectives of the department and MTNN.
• Oversee the management of billing operations, review related trends and develop approaches to enhancing services and improving customer care services and experience.
• Maximize operational performance by providing adequate resources, ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Manage overall quality of billing operations, handling billing complaints, investigating customer complaints and developing solutions to enhance MTNN’s services to customers.
• Develop and maintain a dispute management and escalation process including the filing disputes when billing errors are identified and tracking disputes through resolution within specified time period.
• Monitor financial performance of various telecommunications services related vendors as it relates to contract rates and budgeted cost models.
• Track and ensure disputes are documented and accessible for reference by authorized users.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Education

• First Degree in Business Management, Financial Management, Accountancy, Social Science Course or any other relevant discipline
• Master’s in Business Administration advantageous
• Fluent in English and language of country preferable

Experience:

• 9 - 17 years relevant work experience including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• 4 years management experience in a customer-oriented service environment.

Application Closing Date
29th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1058
Location: MTN Plaza, Falomo, Ikoyi, Lagos State
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: General Manager, Fixed Broadband
Division: Fixed Broadband

Description / Job Responsibilities

• Provide leadership to the National broadband Sales team.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Coordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional OPEXand P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealerships with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
• Monthly, quarterly, and yearly stock forecast for the region, across channels.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the sales channel team in the region to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Develop strategies and champion customer-centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom-line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Requirements
Education:

• A First Degree in Economics, Business Administration, Commerce or any Social Science discipline
• Possession of a post-graduate degree may be an added advantage
• Fluent in English and language of country preferable

Experience:
At least 9-17 years’ work experience comprising:

• Manager track record of 4 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage.

Application Closing Date
11:59 pm: 29th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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