Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.

We are recruiting to fill the following positions below:

1.) Sales Lead (Shop Manager)
2.) Production / Market Place Operations Officer
3.) Direct Sales Agent (x2)
4.) Category Manager

Job Title: Sales Lead (Shop Manager)

Location: Lagos
Employment Type: Full-time
Department / Division Unit: Konga Retail
Reports to The Store Manager
Hours of work 8 am - 6 pm

Job Objectives / A Brief Overview of the Role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
• They should also be able to lead and motivate the sales team to achieve specific goals.

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics, Sales team.
• External: Customers and OEM

Job Duties/ Responsibilities/ Accountabilities

• Manage the floor sales representatives and other members of the team
• Set and track sales targets for your team
• Suggest and implement improvements in the sales administration process
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly, and annual sales forecasts
• Use customer feedback to generate ideas about new development or products
• Research and discover methods to increase customer engagement and sales output.
• Ensure sales, finance, and legal policies and procedures are met
• Build an open-communication environment for your team
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery

Knowledge and Experience
Knowledge:

• Degree in Sales, Business Administration, or a certificate in a relevant field
• Proven work experience as an Inside sales manager
• Hands-on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude.

Qualifications
Essential:

• Strong interpersonal and communication skills,
• A Degree in Business or related fields
• Microsoft package proficiency.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.

Job Title: Production / Market Place Operations Officer

Location: Lagos
Employment Type: Full-time
Reports to: Manager, Production & MarketPlace Operations
Hours of Work: 8:00 am - 5:00 pm

A Brief Overview of the Role

• Products: QC of products listed. Manage all products on the site
• Constantly having processes that will checkmate problems around product creation & management.

Key Duties

• Managing and maintaining accurate content for existing products and push new product updates including product copy and images to Konga.com on a regular basis.
• Assisting in the resolution of Konga mails in a timely matter by investigating and troubleshooting for product descriptions, dimensions and packaging.
• Managing the items listed by Merchants on Seller listing platform.
• Creating new categories and managing the existing category tree.
• Managing the existing categories on the Konga.com’s Navigation Bar.
• Managing the site products.
• Providing insights using product data available
• Ensuring the verification of High End Brands listed by Merchants on Seller HQ
• Ensuring that products have all required attributes to enhance sale.

Relationship Building:

• Name the regular contacts and relationships this position will develop which have impact on the performance of this position

Relationship - External / Internal:

• Customer - External
• Merchant - External
• Line Manager - Internal
• Colleagues / Operations Team - Internal

Qualifications

• HND / B.Sc in any field.

Experience:

• A minimum of 1 year related working experience
• Experienced user of Microsoft Office packages (word, excel)
• Great attitude and strong work ethic.
• Excellent written and oral communication skills
• Has knowledge/has worked within an e-commerce business
• Computer, Internet and mobile proficiency
• Ability to work with minimal supervision; organized and able to handle multiple tasks / rojects simultaneously
• Comfortable working in a fast-paced, deadline-oriented environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.

Job Title: Direct Sales Agent

Locations: Lagos and Owerri, Imo
Employment Type: Full-time

Job Objectives / A Brief Overview of the Role

• DSA are responsible for communicating the benefits of the company's products to drive sales.
• Department / Division Unit: Konga Retail

Reporting Relationship:

• Reports to The Store Manager
• Hours of work 8 am - 6 pm

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics,
• Retail Operation Team.
• External: Customers and OEM

Job Duties / Responsibilities / Accountabilities

• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the scheduled time.
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Key Performance Indicators

• Near zero incidence of customer complaint / negative.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery.

Qualifications
Essential:

• A Degree in Business or related fields
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge and Experience:
Knowledge:

• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience’s needs
• Relationship management skills and openness to feedback
• Academics degree in business or a related field.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using the Job Title as the subject of the mail.

Job Title: Category Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Manage the purchasing, pricing, and oversight of products within assigned categories.
• Develop and implement strategies to optimize sales and inventory turnover.
• Maintain an open-to-buy plan to ensure proper inventory levels.
• Select products from vendors to meet customer demand and maximize sales opportunities.
• Enhance customer satisfaction by improving product accessibility and assortment.
• Analyze sales trends, competitive landscape, and market dynamics to inform decision-making.
• Develop and execute promotional activities to drive sales and achieve targets.
• Identify and capitalize on opportunities to expand market share and profitability.
• Collaborate with cross-functional teams to align category strategies with company objectives.
• Communicate category performance and insights to stakeholders.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 2-3 years of experience in category management, retail merchandising, or similar roles.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent communication and negotiation skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in managing vendor relationships and negotiating terms.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Demonstrated ability to work collaboratively in a team environment.
• Results-driven mindset with a focus on achieving targets and driving business growth.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@konga.com using "Category Manager" as the subject of the mail.