🇳🇬 Job Vacancies @ Wema Bank Plc Job – 4 Positions

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the following positions below:

1.) Retail Cluster Head
2.) Commercial Relationship Management Officer (ABO-SBO)
3.) Business Development Manager
4.) Commercial, Relationship Management Officer

Job Title: Retail Cluster Head

Location: Lagos
Job Type: Full Time

Job Summary

• The Retail Cluster Head leads the retail team to build and maintain customer relationships, develops, exploits, and consummates sales opportunities, drawing in prospective retail customers.

Responsibilities
Sales Management:

• Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross selling and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of this opportunities.
• Co-ordinates cross selling opportunities with other business departments like corporate solutions, EFT, virtual banking and other E-business products for possible personal market businesses/ opportunities.
• Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carry out reviews on the previous performance jointly plan for the month ahead.
• Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
• Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
• The collective targets for the MAs and RMOs are sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.

Risk management:

• Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
• Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
• Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
• Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
• Accountable for operating responsibly within the parameters of approved delegations.

Financial Management:

• Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
• Drive the growth of retail deposits, loans and overdrafts to increase profitability of the Branch.

Customer service:

• Understand retail customer base and identify opportunities to build and grow profitable relationship.
• Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
• Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
• Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Identify opportunities to migrate retail customers to more appropriate, cost effective channels.
• Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers and the Branch guards.

People management:

• Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Responsible for the development and retention of relevant skills in order to meet retail business needs.
• Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensure skills assessments and competency-based training takes place as and when required.
• Create an environment in which learning, and development are emphasized and valued.
• Take personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
• Ensure staff compliments to boost productivity and promote a culture where the values of the Bank are seen to be ‘alive’.

Requirements
Below are the qualifications required to work as a Retail Cluster Head:

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5-8years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinker and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer (ABO-SBO) 

Location: Lagos
Job Type: Full Time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Responsibilities
Sales Management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Giving sales presentations to a range of prospective customers and engage in frequent storm.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk Management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.

Customer Service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers.

Qualification and Skills
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 - 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Benefits

• Healthcare
• Staff Gym
• Creche
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager 

Location: Lagos
Employment Type: Full Time

Job Summary

• To create and fully take all sales opportunities, drawing in prospective commercial, corporate, and retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets and to constantly meet and or exceed the cluster target on monthly basis.

Responsibilities
Sales Management:

• Develops and implements marketing strategy in ensuring branch targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the market/business area to drive optimal achievement of this opportunities.
• Co-ordinates cross selling opportunities with other business departments like corporate solutions, corporate banking, PMS, EFT, virtual banking, and other E-business products for possible businesses/ opportunities.
• Conducts meetings with the marketing team and carry out reviews on the previous performance and plan for the month ahead.
• Plan and oversees new marketing initiatives including branch expansion in new markets as well as continued expansion among existing customers.
• Driving peak performance and commercial marketing success for all relationship officers across the branches.

Risk Management:

• Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
• Responsible for the sale’s operational efficiency of the branch and productivity of its staff.
• Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
• Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
• Accountable for operating responsibly within the parameters of approved delegations.

Financial Management:

• Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
• Drive the growth of deposits, loans and overdrafts to increase profitability of the Branch.

People management:

• Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Responsible for the development and retention of relevant skills in order to meet business needs.
• Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensure skills assessments and competency-based training takes place as and when required.
• Create an environment in which learning, and development are emphasized and valued.
• Take personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.

Qualification and Skills
Below are qualifications required to work as a Business Development Manager:

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 12 – 15 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinker and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Benefits

• Healthcare
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance

Application Closing Date
27th July, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial, Relationship Management Officer 

Location: Lagos
Employment Type: Full Time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Responsibilities
Sales Management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through the opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seeks new accounts through sales.
• Be actively involved in instilling and maintaining a positive sales environment through education about the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Giving sales presentations to a range of prospective customers and engage in frequent storms.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk Management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to fraud.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.

Customer Service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, and recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solves problems.
• Engaging customers on banking products and services
• Approach and sign on new customers.

Qualifications and Skills
Below are the qualifications required to work as a Commercial, RMO:

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 - 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Benefits

• Healthcare
• Staff Gym
• Creche
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance.

Application Closing Date
29th July, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online