🇳🇬 Job Vacancies @ Polaris Bank Limited – 23 Positions

Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.

We are recruiting to fill the following positions below:

1.) Small & Medium Scale Enterprise (SME) Officer - x9
2.) Personal Banking Officer - x4
3.) Consumer Banking Officer - x8
4.) Commercial Banking Officer
5.) Business Development Manager

Job Title: Small & Medium Scale Enterprise (SME) Officer

Locations: Abuja, Uyo - Akwa Ibom, Awka - Anambra, Enugu, Delta, Edo, Ogun, Osun and Lagos
Job Type: Full-time
Department: Retail Banking

Job Description

• Are you a financial expert with a passion for empowering small and medium-sized businesses? We're looking for a dynamic and visionary SME Banking Officer to drive growth within our SME portfolio.
• You'll be instrumental in designing and implementing tailored financial solutions that truly help SMEs thrive, leveraging your blend of financial expertise and practical business acumen.

Key Responsibilities

• Cultivate and nurture robust relationships with SME owners, simplifying complex financial concepts to make them accessible for busy entrepreneurs.
• Consistently offer practical, actionable financial advice that addresses real-world business challenges, moving far beyond mere product offerings.
• Analyze SME financials with profound insight, recognizing that traditional metrics don't always capture the full potential of a dynamic, growing business.
• Creatively structure financing solutions that perfectly align with unique SME needs, all while upholding prudent risk management.
• Proactively engage with local business communities, identifying and cultivating promising SME clients through genuine connection and understanding.
• Excel by deeply understanding sector-specific trends, proactively connecting clients to relevant opportunities for expansion and efficiency.
• Guide SMEs in seamlessly adopting cutting-edge digital banking tools to enhance their financial management and operational efficiency.
• Empower clients to leverage technology as a powerful catalyst for sustained business growth.

Requirements

• Bachelor's Degree in Business, Finance, or a related field.
• A minimum of 3 years of progressive experience in SME or retail banking, with a strong background in credit analysis.
• Demonstrable understanding of the unique challenges and key growth drivers within the SME landscape.
• Exceptional interpersonal skills, coupled with a proactive, solution-oriented approach to problem-solving.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Personal Banking Officer

Locations: Imo, Enugu, Anambra and Lagos
Job Type: Full-time
Department: Retail Banking

Job Summary

• Are you passionate about helping individuals achieve their financial goals? We're seeking an empathetic and results-driven Personal Banking Officer to serve as the primary point of contact for our individual clients.
• You'll be instrumental in building lasting relationships, understanding diverse financial needs, and providing tailored solutions that empower our customers to manage their money effectively and plan for their future.

Key Responsibilities & Differentiators

• Cultivate and nurture strong, long-term relationships with individual clients, serving as a trusted advisor for their banking needs.
• Conduct thorough financial needs assessments for clients, recommending and cross-selling suitable banking products and services, including savings, current accounts, loans, credit cards, and digital banking solutions.
• Deliver exceptional customer service, resolving inquiries and issues efficiently and professionally to ensure high client satisfaction.
• Maintain in-depth knowledge of all retail banking products and services, effectively educating clients on their features and benefits.
• Proactively identify opportunities to acquire new clients and expand existing relationships to meet individual and branch sales targets.
• Guide clients on the seamless adoption and effective utilization of digital banking channels (mobile banking, online banking, ATMs) to enhance their banking experience.
• Ensure strict adherence to all banking policies, procedures, and regulatory requirements, maintaining confidentiality and integrity in all transactions.
• Identify and refer clients to specialized departments (e.g., wealth management, commercial banking) when their needs extend beyond personal banking offerings.
• Represent the bank positively in local communities, participating in outreach activities as needed to promote banking services and financial literacy.

 Requirements

• Bachelor’s Degree in Business Administration, Finance, Marketing, or a related field.
• A minimum of 2 years of progressive experience in a customer-facing role within the banking or financial services industry, preferably in personal or retail banking.
• Solid understanding of retail banking products and services.
• Proven ability to identify customer needs and successfully offer relevant solutions.
• Excellent communication (verbal and written), interpersonal, and customer service skills.
• Strong problem-solving abilities and attention to detail.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Consumer Banking Officer

Locations: Lagos, Anambra, Delta, Ogun, Osun, Edo, Akwa Ibom and Imo
Job Type: Full-time
Department: Retail Banking

Job Summary

• Are you a proactive and customer-focused individual passionate about delivering an exceptional banking experience? We are seeking a Consumer Banking Officer to be a key point of contact for our diverse consumer client base.
• You will be instrumental in understanding individual financial needs, offering relevant banking solutions, and ensuring a seamless and efficient service delivery that fosters long-term customer relationships and drives portfolio growth.

Key Responsibilities

• Cultivate and manage strong relationships with consumer clients, serving as their primary point of contact for all banking inquiries and needs.
• Conduct comprehensive financial needs assessments for consumers, effectively recommending and cross-selling a range of banking products and services including current accounts, savings, debit/credit cards, loans, and digital banking platforms.
• Deliver outstanding customer service by efficiently handling transactions, resolving issues, and providing accurate information to ensure high levels of client satisfaction.
• Maintain an in-depth, up-to-date knowledge of all consumer banking products, services, and associated features and benefits, effectively educating clients.
• Proactively identify and pursue new business opportunities, acquiring new consumer clients and expanding existing relationships to achieve set sales and growth targets.
• Champion the adoption and effective use of digital banking channels (e.g., mobile banking, online banking, ATMs) among consumers, guiding them on features and benefits for enhanced convenience.
• Ensure strict compliance with all banking policies, operational procedures, and regulatory requirements, maintaining the highest standards of data confidentiality and transactional integrity.
• Identify opportunities to refer consumers to specialized banking units (e.g., wealth management, mortgage services) for more complex financial needs.
• Participate actively in branch and community initiatives to promote financial literacy and represent the bank positively, enhancing brand visibility.

Requirements

• Bachelor’s Degree in Finance, Marketing, Business Administration, or a related field.
• A minimum of 2 years of progressive experience in a customer-facing role within the banking or financial services industry, ideally in consumer or retail banking.
• Demonstrated understanding of consumer banking products, services, and market trends.
• Proven ability to effectively identify customer needs and successfully offer appropriate financial solutions.
• Excellent communication (both verbal and written), interpersonal, and active listening skills.
• Strong problem-solving abilities, attention to detail, and a customer-first orientation.

Benefits

• An exciting opportunity to engage with a broad consumer base and contribute directly to their financial well-being.
• A competitive compensation package includes performance-based incentives.
• Significant opportunities for professional development and career advancement within a dynamic banking environment.
• Access to ongoing training programs designed to enhance banking, sales, and customer service skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Banking Officer

Location: Lagos
Employment Type: Full-time

Responsibilities
Products Development:

• Identify types of retail & commercial banking and financial service products and services that best serve specific needs and objectives customers.
• Propose relevant financial or banking instruments to serve specific customer needs and objectives.
• Analyze the risks and profitability of various retail & commercial banking and financial services of products.
• Identify the impact of market forces on the performance of the Bank’s products and services.

Market Place Knowledge, Strategic and Conceptual Selling:

• Possesses a comprehensive understanding of relationship management strategies and techniques.
• Demonstrates skill in building and nurturing client relationships.
• Conducts regular client meetings and discussions to understand their needs and preferences.
• Collaborates with internal teams to deliver exceptional client service and support.

Credit Risk Management:

• Evaluate customer financial strength based on reputation of customers, repayment history, adequacy of equity capital, volatility in sources of funds intended to be used by customers for repayment of loan along with interest, value of collateral and dependence level on economic condition of customers.
• Evaluate credit rating or scoring by conducting detailed analysis on customer character and matching of facility characteristics to be extended.
• Develop the terms and conditions such as interest rates, payment period and payment options etc. according to customer’s needs and results of risk assessments.

Customer Relationship Management:

• Understand the principles and steps in handling customers’ complaints in order to resolve the case independently.
• Understand the importance of complaints handling and the possible impacts on the bank.
• Obtain more information about the complaints and resolve customers’ grievances.
• Take customers’ complaints as opportunities to identify insufficient service areas and react positively to enhance service delivery.
• Identify the expectations of customers and demonstrate a customer-centric mindset.

Key Accounts Management:

• Exhibits strong interpersonal and communication skills to build and nurture relationships with key clients.
• Demonstrates an understanding of client needs and effectively aligns banking solutions to their business objectives.
• Builds trust, credibility, and rapport with clients through active engagement and attentive listening.
• Conducts regular client reviews and proactively addresses client concerns and challenges.

Banking Operations Policies & Procedures:

• Ensure that operations procedures of different retail banking transactions designed could be able to facilitate the daily operations running smoothly and all procedures are following regulatory requirements.
• Ensure that the models for evaluating the effectiveness of operational procedures are designed.
• Carry out review and evaluation of operational procedures and make necessary adjustments.

Branch Operations and Management:

• Exhibits a deep understanding of advanced branch operations functions and their interdependencies.
• Provides expert guidance on complex operational matters, such as cash management, vault operations, and security protocols.
• Implements process improvement initiatives to streamline branch operations and enhance customer experience.
• Implements initiatives to enhance the customer experience and drive customer engagement in the branch.
• Contributes to the development and implementation of branch management policies and procedures.

Digital Banking and Technology:

• Keep track of the digital banking development and financial technology utilization trend in financial service industries; review current practices of the bank and propose enhancement measures accordingly.
• Recommend general banking management solutions and digital channels or eCommerce products by utilizing updated development including forefront technology, products and services development trend, etc. in digital banking channel.
• Manage data mapping function and compile requirements definition for new initiatives.
• Liaise with relevant business and operation units to optimize digital banking channels.

Commercial Lending and Relationship Management:

• Understanding of commercial lending processes, policies, and regulations.
• Demonstrates knowledge of credit underwriting, financial analysis, and loan structuring.
• Conducts thorough analysis of financial statements and prepares credit proposals.
• Demonstrates knowledge of customer segmentation, needs assessment, and relationship building strategies.
• Collaborates with internal stakeholders to identify cross-selling opportunities and deliver comprehensive banking solutions.

Key Performance Indicators
Products Development:

• Number of new retail and commercial banking products successfully developed and launched within a financial year.
• The average time it takes to develop and launch new retail and commercial banking products.
• Percentage increase in revenue generated from retail and commercial banking products.
• Customer satisfaction levels are specifically related to newly launched retail and commercial banking products.
• The number or percentage of new customers acquired specifically through the bank's newly launched retail and commercial banking products.

Market Place Knowledge, Strategic and Conceptual Selling:

• The percentage of qualified leads that result in successful sales within the retail and commercial banking department.
• The average value of deals closed by the retail and commercial banking department.
• The success rate of utilizing conceptual selling techniques in sales engagements.
• The percentage of successful sales opportunities won against competitors within the retail and commercial banking department.
• The growth in sales revenue generated by the retail and commercial banking department over a specific period.

Credit Risk Management:

• The percentage of non-performing loans in the retail and commercial banking portfolio.
• The percentage of loans within the retail and commercial banking portfolio that have achieved the desired credit rating or risk classification.
• The level of credit exposure to specific sectors, industries, or individual borrowers within the retail and commercial banking portfolio.
• The average time taken to process and approve loan applications within the retail and commercial banking department.
• The level of adherence to internal credit policies and external regulatory requirements within the retail and commercial banking department
• The accuracy, timeliness, and comprehensiveness of credit risk reports generated by the retail and commercial banking department.

Customer Relationship:

• The level of customer satisfaction with the services and interactions provided by the retail and commercial banking department through surveys or feedback mechanisms.
• The average revenue generated from each retail and commercial banking customer.
• The average time taken to resolve customer complaints is within the retail and commercial banking departments.
• The percentage of new customers acquired through customer referrals within the retail and commercial banking department.

Key Accounts Management:

• The growth in revenue generated from key accounts within the retail and commercial banking department.
• The level of customer satisfaction that is specifically related to key accounts within the retail and commercial banking department.
• The percentage of key accounts retained within the retail and commercial banking department.
• The profitability of individual key accounts within the retail and commercial banking department.
• The performance of relationship managers in managing and growing key account relationships within the retail and commercial banking department.
• The effectiveness of key account planning and the execution of strategic initiatives within the retail and commercial banking department.

Banking Operations Policies & Procedures:

• Level of adherence to regulatory guidelines and requirements within the retail and commercial banking department.
• The accuracy of transaction processing within the retail and commercial banking department.
• The department's compliance with SLAs established for various operational processes, such as account opening, loan processing, customer inquiries, and complaint resolution.
• The average time taken to complete key operational processes within the retail and commercial banking department.
• The efficiency of operational processes within the retail and commercial banking department in terms of cost per transaction or cost per unit of output.
• The quality of customer service provided by the retail and commercial banking department.
• The number and impact of continuous improvement initiatives implemented within the retail and commercial banking department.

Branch Operations and Management:

• Level of customer satisfaction with the services provided by the branch.
• The average time taken to complete customer transactions and service requests at the branch.
• The accuracy and security of cash handling processes at the branch.
• The level of adherence to operational policies, procedures, and guidelines at the branch.
• the productivity of branch staff in terms of transactions processed, customer interactions, and service requests handled per staff member.
• The efficiency of branch operations in terms of cost per transaction or cost per unit of output
• The branch's compliance with security protocols, including physical security, data security, and fraud prevention measures.

Digital Banking and Technology:

• The percentage of customers who actively use digital banking services and platforms provided by the bank.
• The number of transactions conducted through online and mobile banking platforms.
• The percentage of new customers onboarded digitally through online account opening processes.
• The percentage of customer inquiries and service requests handled through self-service channels, such as chatbots, interactive voice response (IVR) systems, or knowledge bases Percentage of strategic decisions successfully implemented within the agreed timeline, with a target implementation rate of 90%.
• The uptime and availability of digital banking systems and platforms.

Commercial Lending and Relationship Management:

• The percentage increase in the bank's commercial loan portfolio over a specific period.
• The average time taken to approve commercial loan applications.
• The percentage of non-performing loans or loans with delinquencies within the commercial loan portfolio.
• The number of new client acquisitions, client retention rates, and revenue generated per relationship manager.
• The percentage of existing commercial clients who have availed additional banking products and services, such as treasury management, cash management, or trade finance.
• Measure the department's effectiveness in managing credit risk within the commercial lending portfolio.
• Measure the department's adherence to internal lending policies and external regulatory guidelines governing commercial lending activities.
• The level of portfolio concentration within the commercial loan portfolio.

Requirements

• Bachelor's Degree in Banking & Finance, Economics, Business Administration or in any related field.
• At least 0 - 8 years of cognate experience.
• Additional academic qualification is an added advantage.
• Relevant professional qualification e.g., CIBN, ICAN, ACA, ACCA etc. is an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager

Location: Lagos
Job Type: Full-Time
Department: Commercial Banking

Job Description

• Business Growth: Identify and pursue new business opportunities to drive revenue growth and market expansion.
• Client Relationships: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Team Leadership: Lead and mentor a team of business development professionals, ensuring alignment with the company’s goals and objectives.
• Target Achievement: Consistently exceed sales targets and KPIs, contributing to the overall success of the region.
• Market Intelligence: Stay informed about local market trends and competitive landscape to inform strategic decisions.

Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, or a related field. A Master's degree is an advantage.
• 6 - 10 years of progressive experience in business development within the banking or financial services industry, with a demonstrable track record of achieving and exceeding targets.
• Proven ability to develop and execute successful business development strategies.
• Strong understanding of banking products, services, and regulatory frameworks.
• Exceptional interpersonal, communication, negotiation, and presentation skills.
• An established network of contacts within [Specify Target Region/Segment] is highly desirable.
• Excellent analytical and problem-solving skills.
• Proficiency in CRM systems and other relevant business development tools.
• Strong leadership qualities and the ability to motivate and influence others.
• Demonstrated ability to work independently and as part of a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online