🇳🇬 Job Vacancies @ MTN Nigeria – 5 Positions

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.) Manager - Information Management and Analytics (Data Ops)
2.) Analyst - Campaign Management
3.) Representative - Sales and Trade Development
4.) Representative - Sales and Trade Development
5.) Senior Manager - Data and IP Services Support

Job Title: Manager - Information Management and Analytics (Data Ops)

Requisition ID: 4693
Location: Ikoyi, Lagos
Employment Type: Full time
Job Category: MTN Level 3
Reports To: Senior Manager - IT Engineering
Division: Information Technology

Mission

• To oversee the Information Management and Analytics framework to support the delivery of platforms and solutions for business performance reporting, data analysis and analytics, artificial intelligence, customer value management, data monetization through insights, and overall data management in the organization.

Description

• Contribute to the development of systems and solutions delivery methodology and framework to guide related activities within the IT Division, defining standards, processes, procedures, metrics, and operations requirements.
• Lead and guide a team of data analysts, engineers, and scientists responsible for the day-to-day delivery of business reporting requirements and enterprise data management.
• Lead the deployment of systems, platforms, and new technologies in the BI, Analytics, CVM, and AI ecosystems.
• Contribute to the BI, Analytics and AI roadmap and blueprint for MTN Nigeria.
• Support the development of the digital transformation program for Business Intelligence, Analytics, and AI.
• Budget planning and Capex management for Business Intelligence and AI initiatives
• System capacity planning and forecasting
• Develop and implement a portfolio rationalization program for BI and CVM systems and solutions.
• Implement a data governance and quality program for MTN Nigeria in collaboration with key stakeholders.
• Business requirements management, prioritization, and alignment with the organization's strategic objectives
• Vendor and partner management for effective and efficient service delivery
• Ensure adequate maintenance of the team's policies, processes, and guidelines, and enforce compliance within the team.
• Collaborate with IT teams on Agile delivery and manage the team's product backlog for continuous value realization.
• Manage relationships with internal and external customers and suppliers to ensure MTNN value proposition and value for money on all product development projects.
• Manage the day-to-day working relationship between the BI Design team and other IT and business teams with respect to product reporting, system and platform data integration, and CVM campaign delivery.
• Lead a group of technical experts responsible for the design and delivery of business reports, data integration, data analytics projects, and artificial intelligence initiatives.

Requirements
Education:

• A First Degree in Computer Science, Engineering, Information Systems, Technology, or a related discipline
• A master’s degree in a related field will be an added advantage.
• Professional certifications in IT and data/analytics domains will be an added advantage.
• Fluent in English.

Experience:
6 - 13 years’ experience, which includes:

• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Experience working in a medium- to large organization
• Experience in implementing a big data and/or analytics solution, including a data warehouse and big data solutions
• Experience in enterprise data integration from multiple upstream data sources to BI or Big Data Platform
• Experienced in enterprise BI reporting delivery and support
• Good knowledge of Artificial Intelligence, Machine Learning and Emerging BI and analytics technologies
• Good knowledge of telecoms and digital technologies Ecosystem Design and Implementation
• Good knowledge of data and information architecture in a large enterprise
• Knowledge of data lake design and implementation
• Experience in Customer Value Management technology ecosystem and implementation
• Data Governance Program Implementation
• Experience in Master Data Management process and tools
• In-depth experience in Enterprise Architecture Practice and Processes
• Good understanding of ETL processes, data engineering, and pipeline management
• Good working knowledge of EA and IT frameworks such as SDLC, Agile, ITIL, TOGAT, COBIT, etc.

Application Closing Date
16th August, 2024 (10:59 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst - Campaign Management

Job Identification: 4691
Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: Manager Campaign Management
Division: Marketing

Mission

• Assist in the development, implementation and measurement of various Below The Line (BTL) campaign programmes that focus on customer retention and customer life-cycle management.
• Also leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.

Responsibilities

• Identify opportunities within the base for revenue optimization and campaign management, with the aim of developing relevant programs to address these opportunities.
• Monitor and track campaign performance over the campaign lifecycle and ensure the right decisions are taken regarding continuing or discontinuing campaigns.
• Design and execute pilot campaigns to determine the best approach to campaign deployment and offer development and campaign scripting before scale-up.
• Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment, and evaluation.
• Ensure no revenue dilution as a result of campaign activities.
• Provide support to the campaign segmentation analyst as required.
• Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
• Interface with segment managers to understand their campaign needs for supporting product development and performance throughout their product lifecycle.
• Liaise with vendors responsible for managing systems, tools, and capabilities within CVM for campaign management and analytical needs.
• Analysis of the customer base to identify segments that have revenue upliftment opportunities or who are at risk and require a campaign intervention
• Take ownership of the go-to-market process, ensuring all processes and customer journeys are designed and followed.
• Design monthly campaign calendar and campaign plan for execution, ensuring timelines are met and targeting is in line with strategy

Requirements
Education:

• First degree in any related discipline
• Fluent in English

Experience:
3 - 7 years’ experience including:

• Experience working in a medium-sized organization
• Experience in database, direct marketing, or product management in the telecommunications industry
• Experience in developing test designs, significance testing, establishing error ranges, and key success metrics.
• Experience with major campaign management platform(s) within the telecoms industry
• Demonstrable data mining, analytical skills, and segmentation techniques
• Good understanding of customer data analysis, propensity modeling, and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

Application Closing Date
16th August, 2024, 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Representative - Sales and Trade Development

Requisition ID: 4667
Location: Lafia, Nasarawa
Employment Type: Full time
Job Category: MTN Level 1
Reports To: Manager - Sales and Trade Development, Nasarawa
Division: Sales and Distribution

Mission

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions.

Requirements
Education:

• First Degree, preferably Social Sciences
• Fluent in English.

Experience:

• 1 - 3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment.

Application Closing Date
16th August, 2024 (10:59 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Representative - Sales and Trade Development

Requisition ID: 4609
Location: Bali, Adamawa
Employment Type: Full time
Job Category: MTN Level 1
Reports To: Manager - Sales and Trade Development Adamawa
Division: Sales and Distribution

Mission

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions.

Requirements
Education:

• First Degree, preferably Social Sciences
• Fluent in English.

Experience:

• 1 - 3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment.

Application Closing Date
16th August, 2024 (10:59 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager - Data and IP Services Support

Job Identification: 3379
Location: Ikoyi, Lagos
Employment Type: Full Time
Reports To: General Manager - Network Operations
Division: Network

Mission

• To manage teams in providing end-to-end delivery and support of High-Quality and High Availability Data Services and IP Core Network across all MTNN coverage locations.

Responsibilities

• Liaise with the Network Implementation and Planning Departments to ensure that the implementation and onward management of Data and IP Core projects are in accordance with the respective plans and contract agreements.
• Responsible for the development of an optimal and cost-effective Data and IP Core Network strategy for MTNN.
• Coordinate and ensure timely development of the PPPs and an optimal network plan or design to support the implementation of Data and IP Core for MTNN.
• Carry out evaluation of proposals, assist in technology evaluation and equipment forecast, and ensure adequate tools and resources are available for Data and IP Core Network activities.
• Ensure adequate tools and resources are available for Data and IP Core network activities.
• Ensure and maintain 100% accurate and thorough knowledge, configurations, and database records of Data and IP Core network projects at all times.
• Ensure Mobile and Fixed Data and IP Core Network availability and Manage network performance, bandwidth usage, and configuration to ensure conformance with set KPIs.
• Ensure proper new node integration and implementation of change requests and planned work, and achieve Planned Work Completion Rate
• Coordinate vendor-related emergency maintenance on the mobile or fixed data network.
• Ensure constant tracking, monitoring, and resolution of faults on the Mobile/Fixed Data network as per MTTR.
• Develop strategies to effectively leverage and integrate new Mobile and Fixed Data and IP Core projects into existing network infrastructure.
• Ensure close liaison with other departments within NWG, IS, Marketing, S&D, CR, and ES to ensure operational requirements with respect to IP/MPLS, data redundancy, and architecture design.
• Responsible for developing processes and procedures required to ensure Mobile and Fixed Data and IP Core projects are executed in accordance with the agreed plan and strategy and also in line with industry and global best practices, and to identify opportunities for improvements.
• Provide input in the development of an optimal and cost-effective Mobile and Fixed Data and IP Core Network strategy for MTNN.
• Ensure that Mobile and Fixed Data and IP Core projects match marketing and sales requirements and are designed to achieve the quality and performance KPIs and targets as defined by the business.
• Provide monthly and quarterly progress updates on Mobile and Fixed Data and IP Core projects.
• Initiate spares and material management and support as it relates to Mobile and Fixed Data and IP Core project implementation.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Coach and train the departmental team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• First degree in Electrical/Electronics, Computer Engineering, or Telecommunications
• Fluent in English and the language of the country is preferable.

Experience:

• 9–17 years of experience working on complex, commercially sensitive mobile/fixed Data and IP core networks (e.g., technology evaluations/integration, due diligence, etc.):
• Manager track record of 3 years or more, with at least 3 years in the relevant sector or industry
• Work experience across diverse cultures and geographies is advantageous.
• Experience in a GSM or mobile environment, preferably in a high-level support role in the core network
• Experience in support of a multi-vendor mobile/fixed data network or IP core, network security, and enterprise environment.

Application Closing Date
16th August, 2024. 10:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online