🇳🇬 Job Vacancies @ MainOne Cable Nigeria – 6 Positions

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the following positions below:

1.) Product Manager (Connectivity)
2.) Technical Support Intern (SME) - x2
3.) Cloud Network & Security Engineer
4.) Manager, Product Development
5.) Pricing Supervisor

Job Title: Product Manager (Connectivity)

Location: Nigeria (FF Towers)
Job Type: Permanent
Department: Technical

Job Summary

• We are seeking a highly skilled and motivated Interconnectivity Product Manager to join our dynamic product management team. The ideal candidate will have a strong background in telecommunications and networking, with a focus on interconnectivity solutions.
• This role involves overseeing the development, management, and optimization of interconnectivity products and services to ensure they meet customer needs and drive business growth.

Key Responsibilities
Product Strategy and Roadmap:

• Develop and execute a strategic roadmap for interconnectivity products, aligning with MainOne's overall business objectives and market trends. Identify market opportunities, customer needs, and competitive landscape to drive product innovation and differentiation.

Product Development:

• Lead cross-functional teams (engineering, marketing, sales, operations) to design, develop, and launch new interconnectivity products and enhancements.
• Define product requirements, create detailed specifications, and prioritize features based on customer feedback and market demand.

Market Analysis and Research:

• Conduct market research, competitor analysis, and customer surveys to gather insights and inform product decisions.
• Monitor industry trends, emerging technologies, and regulatory changes to ensure products remain competitive and compliant.

Customer Engagement:

• Collaborate with sales and customer support teams to understand customer needs, pain points, and usage patterns.
• Engage with key customers and partners to gather feedback, validate product concepts, and drive adoption of interconnectivity solutions.

Performance Monitoring and Optimization:

• Define key performance indicators (KPIs) and metrics to measure product success and identify areas for improvement.
• Analyze product performance data, customer feedback, and market trends to make data-driven decisions and optimize product offerings.

Go-to-Market Strategy:

• Develop and execute go-to-market plans for new product launches and updates, including pricing, positioning, and promotional strategies.
• Work with marketing and sales teams to create compelling product messaging, sales collateral, and training materials.

Qualifications, Skills & Competencies
Qualifications:

• Bachelor’s Degree in Telecommunications, Engineering, Computer Science, Business, or a related field. A Master’s degree is a plus.
• 4+ years of experience in product management within the telecommunications industry, with a focus on interconnectivity solutions.
• Strong understanding of telecommunications infrastructure, protocols, and technologies (e.g., VoIP, SIP, MPLS, IP routing).
• Proven track record of successfully launching and managing telecommunications products and services.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Experience with market research, competitive analysis, and customer engagement.
• Ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.

Preferred Skills:

• Experience with cloud-based telecommunications solutions and services.
• Knowledge of regulatory requirements and standards in the telecommunications industry.
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum).

Demands of the Job

• High-Level Collaboration: Frequent interaction with cross-functional teams, requiring strong coordination and communication skills.
• Problem-Solving: Ability to troubleshoot and resolve issues swiftly, often under pressure.
• Strategic Thinking: Must be able to develop long-term plans and adapt strategies based on market changes.
• Multitasking: Manage multiple projects and deadlines simultaneously, ensuring timely delivery of all product milestones.
• Travel: Potential travel to customer sites, conferences, and other business-related locations as needed.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with frequent changes and updates.
• Customer Focus: Maintain a keen understanding of customer needs and industry trends to ensure product relevance and competitive edge.
• Technical Proficiency: Stay updated with the latest advancements in telecommunications and networking technologies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Support Intern (SME)

Location: Lagos
Job Type: Contract
Department: Commercial
Slot: 2 Openings

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study.
• Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage.

Demands of the Job:

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cloud Network & Security Engineer

Location: Lagos
Job Type: Permanent
Department: Technical

Responsibilities

• We are seeking new talent to join our Cloud/Managed Service team. So, if you are a trained, motivated Network/Security Engineer with Cloud/Virtualization experience and are interested in a career delivering innovative solutions to our growing client base, then this is your ideal opportunity!

The specific responsibilities shall include to:

• You will work with diverse technologies on a team of highly skilled System Engineers responsible for the end-to-end ownership of the deployment, sustainability, performance, tuning, security and day-to-day operations of our cloud network and security infrastructure.
• You will build tools and automation to eliminate manual operations and craft repeatable processes, thereby maintaining a highly available infrastructure. You will be responsible for performing changes to maintain the reliability of the network as it grows.
• This is a mix of engineering and operations role with strong customer focus for a global, world-class IaaS provider operating 24x7x365. Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Provide level 2 technical support for cloud customer complaints Identify, recommend and implement potential improvements to service efficiency. Ensure quality, up-to-date documentation exists for all services provisioned.

Qualifications, Skills & Competencies
Qualifications:

• Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
• Minimum of 4 years’ experience working as Network and Security Administration/Engineer.
• Minimum of 2 years’ experience working with Virtualization and Cloud Technology CCNP Certification is required, Microsoft and AWS certification will be an added advantage.

Skills & Competencies:

• Experience working with large-scale networks. Experience working with Linux/Windows Operating System.
• Experience with virtualization and Cloud technologies Excellent network latency analysis, performance monitoring, and troubleshooting skills Assist in development of network device hardening standards Good automation scripting ability (Bash/Shell, Python, PowerShell) Experience with Ethernet and IP networking fundamentals and extensive experience in the application of IP protocols.
• Knowledge and experience with major Internet routing protocols, network hardware and packet forwarding architectures.
• Configure/Install and manage various network security devices, features and technologies: Intrusion Detection/Prevention systems, Network Access control solutions, Web filtering solutions, Network packet brokers, network traffic visibility solution

Demands of the Job:

• Prioritizing skills Troubleshooting skills Problem-solving skills Ability to take ownership Ability to work under pressure

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Product Development

Location: Lagos
Job Type: Permanent
Department: Technical

Responsibilities

• Person will be responsible for managing Products for Carrier Services, Equinix Collocation services sold under MainOne Portfolio and Interconnect Services.
• Carrier Services will include Wholesale, Enterprise and SME/SOHO services but will exclude Cloud Services.

Product Development & Performance:

• Launch new products and optimize existing ones to achieve financial targets. Manage the product development process, from opportunity assessment to launch, ensuring timely execution and alignment with objectives.
• Develop and secure necessary approvals for concept documents, service descriptions, marketing collateral, and project plans.
• Provide product sales forecasts, capacity utilization insights, and demand projections for informed decision-making. Conduct monthly/quarterly product performance reviews and share results, insights and recommendations with management.
• Complete detailed briefs for Marcoms, outlining product marketing requests and strategies.
• Collaborate with Marcoms to develop go-to-market plans and communication strategies for product launches Coordinate meetings with stakeholders to discuss and address product issues.
• Provide weekly and monthly reports to management on product pipeline status, marketing activities, and performance.
• Conduct quarterly reviews of the product lifecycle, determining retention, enhancement, or withdrawal strategies as needed.

Market Intelligence & Analysis:

• Conduct market scans to identify trends and opportunities for new product development based on evolving customer needs.
• Oversee the product innovation process to keep MainOne at the forefront of new market opportunities.
• Manage the product roadmap to ensure a constant influx of new products that meet customer needs.

Engagement & Support with Sales/Marketing Team:

• Collaborate with the Sales team to identify opportunities for upselling and cross-selling products to new and existing customers.
• Track product complaints, bugs, and defects, ensuring timely resolution and customer satisfaction.
• Involve customers in proof of concept and prototype testing for new products.
• Set up recurring meetings with sales/marketing teams to review the product pipeline, marketing activities, and sales requirements/issues.
• Foster a culture of collaboration among internal stakeholders to drive product performance and adoption by customers

Product Pricing:

• Work with the Pricing Team to determine competitive and profitable price books for all products.
• Provide margin analysis to justify price discount requests from Sales and conduct regular price review exercises for the customer base.
• Monitor Product Input Cost and give inputs to Pricing Team for pricing adjustments if Product profitability is impacted.

Partner Management:

• Manage relationships with 3rd party partners to maximize benefits and value for MainOne.
• Responsible for management of AMSIX platform and partnership with AMSIX.

Qualifications, Skills & Competencies

• Bachelor's Degree in Engineering, Computer Science or Information and Communication Technology
• At least 7 years’ experience in Telecom or the ICT industry with 3 – 4 years’ experience in product development
• Proven experience as a Product Manager or similar role in the technology or data centre industry.
• Strong analytical and strategic thinking skills with a track record of driving product performance and revenue growth.
• Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams and stakeholders.
• In-depth knowledge of telecom, data centre products, market trends, and customer needs.
• Proficiency in project management tools and software.
• Ability to travel as needed for customer engagements and industry events.
• Certification in Product Management (e.g., Pragmatic Marketing Certified, Certified Scrum Product Owner) is a plus.

Demands of the Job:

• Excellent organizational skills
• Strong project and self-management skills and ability to multi-task with result-oriented approach.
• Passion to understand the market needs and find innovative solutions to them.• Well-informed of the market competitive structure, industry practices and regulation.
• Strong analytical and problem solving skills; ability to identify root cause and develop solutions
• Ability to follow a prescriptive design process and to work within the allotted project time limits
• Possess a unique blend of business and technical savvy; able to identify trends and create relevant products.
• Demonstrate good attention to detail and results oriented; demonstrated track record of proactively establishing and following through on commitments.
• Strong presentation and communication skills and the ability to translate technical concepts to field sales teams, technical and non-technical customers, and C-level client contact.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Pricing Supervisor

Location: Lagos
Job Type: Permanent
Department: Finance

Responsibilities

• Provide pricing/margin analysis and decision support across West Africa (Nigeria, Ghana and Cote D’Ivoire) towards achieving target GP and EBITDA margin
• Coordinate profitability of relevant sales contracts to ensure aggregate weighted price erosion does not exceed budget
• Support the quarterly price review initiative by driving the market intelligence gathering monthly and quarterly
• Perform costing approval of all standard and complex connectivity solutions on Salesforce
• Perform costing approval of all standard and complex cloud solutions on Salesforce
• Perform costing approval of all standard colocation solutions on Salesforce
• Maintain daily tracker/pricing report for all pricing proposals issued and update pricing database weekly
• Monitor exchange rate daily movement and advise relevant teams for customer facing transactions (billing, technical sales e.t.c)
• Ensure daily update of rates tables for the connectivity pricing tool on Salesforce
• Support the pricing function with innovation, intelligence and new perspectives

Qualifications, Skills & Competencies

• Bachelor’s Degree in Economics/Finance/Accounting or any numerate course
• Five (5) years relevant experience in commercial management, pricing, financial planning or bid management role with at least two (2) years’ experience in a supervisory role

Demands of the Job

• Proficiency in MS Office Applications (Skilled in basic and intermediate excel formula)
• Working knowledge of Salesforce
• Knowledge in financial analysis and scenario based decision support
• Good attention to details.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online