Job Vacancies @ Airtel Nigeria – 4 Positions

Job Title: Employee Relations Manager

Job Identification: 644
Location: Lagos
Job Schedule: Full time

About the Role

• The Employee Relations Manager will be responsible for implementing and managing employee relations strategies and policies; promoting a positive workplace culture and driving the right values and behaviours by identifying and resolving potentially volatile employee relations issues/workplace conflicts effectively.
• This role will ensure compliance with Airtel Policies, its code of conduct and Labour Laws.  He or she will also support management in driving employee engagement, retention, and productivity and drive all employee relations and fair employment practices for both full-term employees (FTEs) and non-full-term employment (NFTEs) within the Airtel Organization.

Responsibilities
Employee Relations & Conflict Resolution:

• Serve as the primary point of contact for employee relations issues across the business.
• Manage employee grievances, disciplinary actions, and workplace investigations with fairness, consistency, and in line with company policies and labor regulations.
• Advise managers and leaders on grievance procedures, conflict resolution and best practices for handling workplace challenges.
• Prepare necessary documentation to support the Legal Team in court cases against the organization relating to employee litigations.

Policy & Compliance:

• Develop, review, and implement HR and employee relations policies to ensure compliance with labor laws, industry standards, and organizational values.
• Ensure all employee relations practices align with local regulatory requirements and internal governance frameworks.

Engagement & Culture:

• Drive initiatives to enhance employee engagement, morale, and workplace satisfaction.
• Support management programs and cultural transformation initiatives to align with employee relations best practices and business strategy.

Employee Relations:

• Provide apt advice and counsel to Line on talent management, performance management, conflict resolution and other areas of employee relations.
• Facilitate and guide various stakeholders on corrective actions,   grievances, conflicts and disciplinary procedures.
• Ensure resolution of all staff welfare issues within agreed timelines.

Stakeholders Management:

• Facilitate appropriate negotiation and consultation with external stakeholders in labour such as the Ministry of Labour & Productivity, Nigeria Employee Consultative (NECA) Forum, Chartered Institute of Personal Management etc.
• Monitor and ensure organization’s compliance with government regulations in labour matters.
• Monitor to ensure that employee related quarterly engagements are effective at the Regional level.
• Carry out periodic reviews of expectations of external stakeholders with respect to labour issues.
• Relationship management with all Function Heads and employees within the organization.

Performance & Capability Support:

• Partner with managers and third-party service providers to address performance management concerns and support performance related conflict resolution efforts.
• Provide coaching and training to managers on effective people management and employee relations.
• Interface and work in partnership with the HRBPs and Line Managers to escalate appropriate problems to Management to avoid any disruptions to business operations.

HR data and insights:

• Track and analyze employee relations trends, grievances, and disciplinary cases, providing insights and recommendations to senior leadership.
• Prepare regular reports and updates on ER metrics, risks, and interventions.
• Conduct trends and report analysis on various HR indices.
• Provide employee relations reports and information as required by HR support functions, internal and external audit.
• Ensure accuracy and management of employee relations records for all disciplinary hearings.

Qualifications
Educational Qualifications:

• Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, or related field.
• Master’s degree an added advantage.
• A professional qualification of CIPMN, CIPD, SHRM is desirable

Relevant Experience & &Functional / Technical Skills:

• 8-10 years of progressive HR experience, with at least 3-5 years in employee relations within a large organization (telecommunications, FMCG, Financial services or technology industry experience preferred).
• General Human Resources practice with a strong knowledge of labor laws, employee relations practices, and regulatory frameworks is required.
• Proven experience managing workplace investigations and resolving complex employee relations issues.
• Excellent interpersonal and communication skills with the ability to influence and build trust across all levels.
• Strong problem-solving, negotiation, and conflict-resolution abilities.
• High level of integrity, confidentiality, and professionalism.
• Ability to work in a fast-paced, dynamic, and highly regulated industry.
• Analytical mindset with the ability to use data to drive decisions.
• Strong organizational and project management skills.
• Demonstrating Integrity
• Grievance and Discipline Management
• Labour Law/Agreement Management
• Negotiation
• Human Psychology
• Service Level Agreement Management.

Application Closing Date
18th November, 2025 (12:59 am).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Provisioning & Billing Executive

Job Identification: 646
Location: Lagos
Job Schedule: Full time

About the Role

• We are seeking a highly organized and detail oriented provisioning support executive to join our team.
• The successful candidate will be responsible for seamless provisioning support across prepaid, postpaid, MNP, enterprise services and dealer relationship management.
• Additionally, we will monitor and optimize the back-office operations to achieve productivity and service level targets.

Responsibilities
Prepaid & postpaid Provisioning:

• Ensure resolution of provisioning request within SLA
• Ensure that bulk provisioning process is in line with KYC compliance measures.
• Special number request provisioning for External and Internal Customers.
• KYC unbarring request provisioning.
• Resolution of escalated provisioning issues within TAT.
• Whitelisting of High Value customers on Platinum Help desk.
• CUG and other service classes provisioning on Network elements.

MNP Provisioning:

• Resolution of all Inter-operator MNP Issues.
• Manage and resolve all issues arising from batch/group postpaid port-ins and escalate issues as necessary.
• Work with IT teams to create and ensure deployments and usage of system and capability enhancements for MNP solutions
• Ensure that all ported numbers (port in and port out) are on the correct profile on network systems and applications.
• MNP documentation exchange with operators, regulators and security agencies.

Enterprise Service Support:

• Monitor daily transaction done on Cloud service platform.
• Deactivate expired subscriptions as at when due.
• Extend subscription for cases of renewal.
• Change service type for customers after payment.
• Liaise with IT to provision Static IP addresses on POS lines.

Dealer Relationship Management:

• Carry out regular Voice of Dealers to monitor system and customer harmony and to gauge competition behaviour in the market.
• Regular field visitation to Dealer locations to ascertain ground zero realities, training and engagements.

Back Office Support:

• Monitor back-office tickets ensuring resolution within stipulated timelines & SLA
• Optimise back-office productivity, achieving highest optimum levels
• Ensure sufficient staffing across all back-office LOBs
• Achieve 98% SLA for back-office operations
• Prioritise resolution of dedicated queues/LOBs
• Monitor and audit accesses monthly to prevent abuse

Qualifications
Educational Qualifications:

•  First degree in a related field
• A masters or an MBA will be an added advantage.

Relevant Experience  & Functional / Technical Skills:

• 5-7 years of solid customer service experience.
• Relevant experience in provisioning, CX and back-office Operations
• Excellent organizational and communication skills.
• Ability to work under pressure and meet deadlines.
• Advanced proficiency in Microsoft Word, Power point and Excel
• Ability to build strong working relationships; internal and external.
• Provisioning accuracy and timeliness
• High level of discretion
• Supervisory skills.

Application Closing Date
18th November, 2025 (09:47 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Center Infrastructure Engineer

Job Identification: 647
Location: Lagos
Job Schedule: Full time

About the Role

• The purpose of the job is to maintain the operational integrity and continuity of enterprise data center and hybrid infrastructure platforms by providing operational oversight and support, validating onsite execution by DC staff, supporting computing/storage/virtualization systems and container platforms, coordinating vendor repairs, and ensuring compliance with security, backup, and audit controls.
• The role works with infrastructure teams to ensure service stability and effective escalation handling.

Responsibilities
Data Center Operations:

• Monitor & validate DC activities & daily check reports
• Perform periodic spot checks & site visits for escalations/audits
• Validate cable matrix, rack layout & asset updates
• Ensure adherence to DC security & change controls
• Provide guidance to junior team where required

Compute, Storage & Virtualization Support:

• Support troubleshooting & escalations
• Validate system builds/configurations completed by asset team
• Assist in performance monitoring & capacity awareness
• Execute runbooks, escalate deep technical cases

Kubernetes / Platform Support Exposure:

• Support basic cluster checks & resource validation
•  Execute approved tasks under guidance
•  Escalate cluster and platform issues to domain leads

Backup & Data Protection Compliance:

• Review successful backup reports & exceptions
• Validate tape/offsite media handling & availability
• Support restores of compliance checks
• Escalate failed jobs or process gaps

Vendor & OEM Repair Coordination:

• Coordinate vendor onsite repairs & RMA logistics
• Track spares, repair cycles & OEM SLAs
• Validate work completion & documentation

Documentation & Audit Readiness:

• Ensure CMDB accuracy (racks, assets, cables, media)
• Validate diagrams, access logs & DCMS records• Support compliance, audit evidence & reporting

Continuous Improvement:

• Identify recurring issues & improvement areas
• Support RCA actions & documentation
• Recommend process/control enhancements

Qualifications
Educational Qualifications:

• Bachelor’s in Computer Science, Engineering, IT, or related field

Relevant Experience & Functional / Technical Skills:

• 5+ years IT infrastructure operations experience
• Experience working with data-center environments
• Exposure to compute, storage, virtualization, backup tooling
• Hands-on Linux/Windows server administration experience
• Kubernetes/Container platform exposure (required)
• Vendor/OEM coordination experience
• Storage & server platform understanding
• Backup platforms & media handling awareness
• Kubernetes basics (node checks, logs, clusters)
• Monitoring & observability tools
• ITIL Incident/Change/Problem exposure
• Scripting/shell familiarity is a plus.

Application Closing Date
18th November, 2025 (09:37 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Voice Products

Job Identification: 640
Location: Lagos
Job Schedule: Full time

About the Role

• This role is essential to driving Airtel Nigeria’s voice subscriber and revenue growth ahead of competitors.
• It involves leading strategies for voice products, managing vendor partnerships, and launching innovative initiatives to boost call volume and profitability.
• The position also supports product launches through training and documentation for customer support.
• Additionally, the role ensures optimal pricing, regulatory compliance, and campaign effectiveness via the CLM platform. It identifies growth opportunities, develops targeted campaigns, and encourages cross-functional collaboration to improve time-to-market and operational efficiency. The individual also manages both the voice and CLM teams to achieve strategic goals.
• Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities
Voice Revenue, Usage and Retention:

• Develop strategies and initiatives to achieve business targets
• Leverage data and market research to get insights into consumer behavior and preferences and drive future programs and promotions
• Track usage pattern to devise growth strategies
• Keep track of customer life-cycle and capabilities to drive ARPU growth

Product Development and Support:

• Launch voice products for all segments to drive data penetration and revenue growth.
• Develop CRfs, PCNs, Memos, Price Deviations, Business cases etc, required for necessary approvals and technical specifications for data products and services
• Project manages technical development of products.
• End to end functional subject matter expert for the product from idea generation through to product development, launch and constant tracking of status.
• Document and train support teams

Special Product/Promo Management

• Develop promo/campaign ideas
• Run successful campaigns for Promos
• Manage end to end of a special product that run in conjunction with multiple parties

CLM Management:

• Provide inputs and enhancements to BTL campaigns.
• Ensure campaign compliance with approved documentation.
• Ensure positive performance of each campaign alongside campaign owner
• Ensure audit compliance.

Stakeholder Management:

• Manage partnerships with VAS partners driving call completion
• Preparation of a product brief to Marcomms for developing internal and external communication strategy marketing campaigns
• Documentation and training for customer support with respect to voice products and services

Qualifications
Educational Qualifications  & Functional / Technical Skills:

• University Degree in related field
• MBA or Master’s Degree - a plus
• Understanding of the industry sector and key customers in that sector inclusive of related strategies and business challenges
• Ability to use market research gap analysis to develop profitable products and services.
• Ability to manage the product life cycle.
• Analytical thinker who can plan/execute action to exploit business opportunities based on data insights
• Ability to present compelling business cases for investment in in-life products and services development as well as engagement platforms.  Utmost professional integrity

Relevant Experience:

• 8+ years in a similar position + managerial experience
• Experience of Telecommunications Industry or FMCG marketing environment
• Strong leadership skills
• Strong interpersonal and communication skills
• Able to operate in a performance driven organization.

Application Closing Date
18th November, 2025; 12:30 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online