Urgent Recruitment at Konga Nigeria (Entry Level & Experienced) – 4 Positions
Konga is recruiting to fill the following positions:
1.) Vendor Associate
2.) Graduate Customer Service Executive
3.) Order Dispatch Supervisor
4.) Delivery Experience Associate
Konga is a leading player in the Nigerian ecommerce space, with over a thousand (1000) employees across the country, over 30 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express etc.
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See job details and how to apply below.
1.) Vendor Associate
Location: Lagos, Nigeria
Job Type: Full Time
Reports to: Vendor Manager
Job Category: Officer Level
Job Responsibilities
- Handle vendors' cases and interactions with providing support through different channels
- Perform as functional bridge amongst vendors and coordinate with internal stakeholders
- Provide accurate and complete responses to vendor inquiries and document all interactions
- Facilitate the resolution of escalated vendor-related issues Identify improvement areas and perform closely with all internal stakeholders to prepare solutions Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
- Maintain a high level of quality, vendor satisfaction and first call/contact resolution
- Ensure Service Level Agreements (SLA) with vendors are in place for different services.
- Educate vendors about the processes, SLAs and the best practices to be followed.
Job Requirements
- Excellent writing command and typing speed for English
- Knowledge with e-commerce (Email and Chat support) or call center end to end process is a plus
- Excellent written and verbal communication skills
- Detail oriented with the ability to multitask and stay organized
- Can work under pressure and solve complex issues
- Proficient in Microsoft Office - Excel, Word skills required
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified candidates should send their Curriculum Vitae to:
using the job title as the subject of the mail.
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2.) Graduate Customer Service Executive
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Head of Customer Experience
Job Description
- We are looking for passionate Customer Service Executives.
- Successful candidates will make and receive calls from prospective and existing customers, process orders, handle customers’ enquiry, requests and complaints.
Job Requirements
- Fresh Graduates
- Smart and Personable
- Good written and verbal communication skills
- Must be computer literate
- Must have completed NYSC.
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified candidates should send their CV with current portrait sized picture to:
with the subject matter captured as “Customer Service Executive”.
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3.) Order Dispatch Supervisor
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager
Responsibilities
- Scheduling riders in 1 minute
- Assigning and re-assigning order to free riders on the App
- Reassign riders within clusters / hubs
- Follow up / monitoring delayed order on riders app
- Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
- Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer's issues
- Attempt to persuade customers to reconsider cancellation
- Ensuring proper education and communication are disseminated among riders in the community".
Requirements
- 1+ years experience in various fields of customer service, supply chain
- Process-oriented,well-organized with a high level of attention to details
- Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
- Ability to articulate the right findings using the data
- Advanced knowledge in word, excel & powerpoint
- Excellent communication skills and flexibility to work in different environments
- Detailed oriented personality.
- Strong people leadership.
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified applicants should send their CV to:
with the subject matter captured as “Order Dispatch Supervisor”.
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4.) Delivery Experience Associate
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager
Job Responsibilities
- This position is designed to provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Konga Food.
- Provide practical and theory based rider training and development to enhance individual risk awareness and riding skills, and promote the benefits of a positive rider attitude to reduce driver risk.
- Provide information on trainee performance and driving development needs
- Develop a good working knowledge of Quality Assurance process including course evaluation to enable the team to meet all objectives.
- Track all fleet incident report relating customer delivery experience and satisfaction
- Supervision and reporting of fleet condition and maintenance
Job Requirements
- Hands on Safety & Compliance experience in the Transportation industry an asset
- Experience in the provision of light riding coaching and development
- Excellent interpersonal skills
- Excellent training skills,
- Proficient in Microsoft Office - Excel, Word skills is must
- Good communication skills.
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified applicants should send CV to:
with the subject matter captured as “Delivery Experience Associate”.
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