Urgent Recruitment at Konga Nigeria (Entry Level & Experienced) – 4 Positions
Konga is recruiting to fill the following positions:
1.) Vendor Associate
2.) Graduate Customer Service Executive
3.) Order Dispatch Supervisor
4.) Delivery Experience Associate
Konga is a leading player in the Nigerian ecommerce space, with over a thousand (1000) employees across the country, over 30 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express etc.
See job details and how to apply below.
1.) Vendor Associate
Location: Lagos, Nigeria
Job Type: Full Time
Reports to: Vendor Manager
Job Category: Officer Level
Job Responsibilities
- Handle vendors' cases and interactions with providing support through different channels
- Perform as functional bridge amongst vendors and coordinate with internal stakeholders
- Provide accurate and complete responses to vendor inquiries and document all interactions
- Facilitate the resolution of escalated vendor-related issues Identify improvement areas and perform closely with all internal stakeholders to prepare solutions Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
- Maintain a high level of quality, vendor satisfaction and first call/contact resolution
- Ensure Service Level Agreements (SLA) with vendors are in place for different services.
- Educate vendors about the processes, SLAs and the best practices to be followed.
Job Requirements
- Excellent writing command and typing speed for English
- Knowledge with e-commerce (Email and Chat support) or call center end to end process is a plus
- Excellent written and verbal communication skills
- Detail oriented with the ability to multitask and stay organized
- Can work under pressure and solve complex issues
- Proficient in Microsoft Office - Excel, Word skills required
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified candidates should send their Curriculum Vitae to:
using the job title as the subject of the mail.
2.) Graduate Customer Service Executive
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Head of Customer Experience
Job Description
- We are looking for passionate Customer Service Executives.
- Successful candidates will make and receive calls from prospective and existing customers, process orders, handle customers’ enquiry, requests and complaints.
Job Requirements
- Fresh Graduates
- Smart and Personable
- Good written and verbal communication skills
- Must be computer literate
- Must have completed NYSC.
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified candidates should send their CV with current portrait sized picture to:
with the subject matter captured as “Customer Service Executive”.
3.) Order Dispatch Supervisor
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager
Responsibilities
- Scheduling riders in 1 minute
- Assigning and re-assigning order to free riders on the App
- Reassign riders within clusters / hubs
- Follow up / monitoring delayed order on riders app
- Resolve riders complaints via phone, email, chat channels with functional teams (Customer service,Vendor Ops team,Delivery Experience)
- Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer's issues
- Attempt to persuade customers to reconsider cancellation
- Ensuring proper education and communication are disseminated among riders in the community".
Requirements
- 1+ years experience in various fields of customer service, supply chain
- Process-oriented,well-organized with a high level of attention to details
- Excellent analytical ability: Ability to leverage analytical work into action-oriented reporting & plans of actions
- Ability to articulate the right findings using the data
- Advanced knowledge in word, excel & powerpoint
- Excellent communication skills and flexibility to work in different environments
- Detailed oriented personality.
- Strong people leadership.
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified applicants should send their CV to:
with the subject matter captured as “Order Dispatch Supervisor”.
4.) Delivery Experience Associate
Location: Lagos, Nigeria
Type: Full Time
Job Category: Officer Level
Reports to: Operations Manager
Job Responsibilities
- This position is designed to provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Konga Food.
- Provide practical and theory based rider training and development to enhance individual risk awareness and riding skills, and promote the benefits of a positive rider attitude to reduce driver risk.
- Provide information on trainee performance and driving development needs
- Develop a good working knowledge of Quality Assurance process including course evaluation to enable the team to meet all objectives.
- Track all fleet incident report relating customer delivery experience and satisfaction
- Supervision and reporting of fleet condition and maintenance
Job Requirements
- Hands on Safety & Compliance experience in the Transportation industry an asset
- Experience in the provision of light riding coaching and development
- Excellent interpersonal skills
- Excellent training skills,
- Proficient in Microsoft Office - Excel, Word skills is must
- Good communication skills.
Application Closing Date
7th May, 2021.
How to Apply
Interested and qualified applicants should send CV to:
with the subject matter captured as “Delivery Experience Associate”.
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