MTN Ghana Urgent Recruitment

Accra, Ghana Posted 4 years ago Posted on Accounting / Audit / Finance, Analyst/ Quality Control, Customer Service, Sales / Business Development

MTN Ghana is urgently recruiting to fill the following positions:

1.) Analyst, Customer Intelligence
2.) Manager, Devices
3.) Analyst, Financial Controls
4.) Manager, Customer Value Management Programs

See job details and how to apply below.

1.) Analyst, Customer Intelligence
Job Summary

• Support an effective customer satisfaction strategy through customer intelligence studies, better analysis of customer information, and customer value models

Job Role Key Tasks

• Prepare draft templates on Divisional reporting to drive and monitor CEX initiatives
• Prepare Monthly /Quarterly Reports on Customer Intelligence activities- (including competition) by compiling customer feedback from the business – Marketing, Enterprise Business, Mobile Financial Services, Sales and Distribution
• Compile reports on CM and CEX activities towards responding to customer suggestions and ideas.
• Ensure all business processes are updated for efficient service delivery in line with digital transformation approach.
• Develop customer-oriented forums to ensure customer understanding of products and services by the company.
• Formulate service delivery parameters which contribute to service delivery effectiveness through the consistent application of Best Practices as specified by project plans.
• Support all Commercial (Marketing, Enterprise Business, Mobile Financial Services related projects and activities to ensure customer satisfaction.
• Data mining and analysis of customer information for business decision making

Qualification Required & Experience

Education

• A Bachelor’s Degree in a related field of study

Experience

• Minimum of 3 years’ relevant experience in a similar role

Competencies

Knowledge:

• Knowledge Customer Analytics
• Computer literacy
• Ability to use attendance software
• IT Systems knowledge
• Databases understanding

Skills / physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae by February 24th, 2021 to:

MTNGhanaRecruitment@mtn.com with the Vacancy number MTN-CR-ADTRACK0002 as subject.

Kindly indicate the Position in the subject to avoid being disqualified and note that only shortlisted applicants will be contacted.

Closing Date: 24 February, 2021

2.) Manager, Devices

Job Summary

• Manage and drive devices to gain competitive advantage. Contribute to setting device plans & targets and manage the Implementation of devices strategies to deliver the business promise

Key Tasks:

The role will be accountable to achieve the following objectives:

• Identity opportunities for device revenue generation, segment device needs & help maintain competitive lead by coordinating with Segment Managers to implement strategies to grow device revenue.
• Work with OEMs to maximise MTN device acquisition plans.
• Implement device strategy & plans to improve Mobile Broadband offers.
• Ensure after sales support for all device types; LV, MV & HV devices.
• Liaise with Sales & Distribution to implement mobile broadband device offerings and activations.
• Constantly identify opportunities to drive devices including rural penetration in collaboration with Sales & Segment to develop a plan for rural data.
• Manage the monitoring and reporting on 2G & 3G performance
• Understand and monitor consumer and industry trends on all device related services (mobile broadband, etc.).
• Launch all devices and monitor the life cycle of each one and make recommendations where necessary.
• Work with Marketing Service to manage the measurement & evaluation of product quality.

Qualification Required & Experience

Education:

• A Degree in Business Administration OR Information Technology.

Experience

• Minimum of 5 years’ experience in area of specialisation in a medium to large organization; with 3 years supervising/managing others

Competencies

Professional/Technical competencies:

• Understanding of external best practice in telecommunication
• Understanding business needs of the Ghanaian market
• Project Management and Cross Functional Working Skills
• Interpretation of IT/Technical systems/architecture.
• Device management.

Skills / physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.

NB: The Incumbent must always maintain strict confidentiality

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae by 24nd February 2021 to:

mtnghanarecruitment@mtn.com

Kindly indicate the Vacancy number MTN-MKT-ADTRACK0006 as email subject to avoid disqualification.

Closing Date: 24 February, 2021

Only shortlisted applicants will be contacted.

3.) Analyst, Financial Controls

Job Summary

• Provide support in accounting and financial controls to support sales activities.

Key Tasks:

The role will be accountable to achieve the following objectives:

• Support to prepare S&D consolidated budget and forecast taking into consideration planned sales projects in all three (3) SBUs.
• Assist to prepare departmental Opex budget spend analysis /report to ensure that the overall S&D Opex spend is within budget
• Opex/ Budget tracking to monitor and ensure Opex spend is within Budget (Monthly, Quarterly, Yearly)
• Daily tracking/ monitoring Opex spend and prepare accurate budget variance analysis report
• Keep track of all approved S&D POs and march same against budget
• Assist to develop internal controls for all Opex spend, tracking of all S&D POs, and ensuring that the account codes of such are accurately captured
• Assist to provide relevant responds to all budget queries
• Keep accurate record of all budget reports

Qualification Required & Experience

Education

• Minimum of a University Degree in Finance/ Accounting or a related field

Experience

• 3 years’ relevant experience in a similar role

Training

• Basic Accounting, Financial and Budgeting Analysis

Competencies

Professional/Technical competencies:

• MIS tool proficiency
• Accounting Principles
• Financial Management
• Computer literacy

Skills / physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.

NB: The Incumbent must always maintain strict confidentiality

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae by 26th February 2021 to:

mtnghanarecruitment@mtn.com

Kindly indicate the Vacancy number MTN-SALES-ADTRACK0005 as email subject to avoid disqualification.

Closing Date: 26 February, 2021

Only shortlisted applicants will be contacted.

4.) Manager, Customer Value Management Programs

Job Summary

• Build deep base understanding, to find commercial opportunities to be unlocked via below the line offerings. perform analysis to support the realization of base management objectives
• This will be achieved, in part, through the timely provision of a core set of reports that measure and track base management activity, deep-dive analyses and the development & enhancement of segmentation and predictive models, specifically churn and product propensity models.

Job Role

The role will be accountable to achieve the following objectives:

Strategy: Interpret the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM programs strategy.

• Provide strategic commercial, actionable analysis covering customer patterns & base product and pricing (patterns, behavior, BTL portfolio distribution and adoption) across the total MTN customer base (inflow, base, retention, and outflow) that results in commercial optimization of that base. Outcome is used to make commercial decisions at executive level and/ or proactively identify opportunities for product & portfolio optimization, base campaigns and strategic commercial initiatives.

Delivery: Ensure timely Base Management Reporting, including ROI analysis, actionable insights, analyses, CVM reports and dashboards is supplied to the commercial stakeholders on daily, weekly and monthly basis.

• Contribute to driving the business by projecting consequences of business decisions based on analysis and drawing up possible proposals for improvement based on actionable customer & base insights.
• Deliver Insights & Analysis in order to manage customer base, BTL product & pricing portfolio, ARPU growth/ dilution, Inactivity/churn by value tier, Volume/ Value migrations, % active base, Customer Investment & ROI.
• Conduct in-depth Base Analysis, interfacing with Group and OpCo CVM team to obtain data, assumptions, and other input to develop deep base insight reporting & analysis supporting MTN strategic initiatives and budget delivery
• Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. Define analyses of the base to identify opportunities to apply products and tariffs to maximize lifetime value
• Carry out complex non-routine reporting/analysis and deep dives to understand customer and channel behaviour and the commercial impact of that behaviour i.e. price plan dispositioning, data usage deep dive
• Combine reporting and analysis with insights from Marketing Analytics, Market Research, Distribution Create compelling actionable insight that significantly improves our knowledge of the customer base and channel behavior, and open new commercially viable opportunities to manage Churn, Inactivity, Revenue and Margin improvement.
• Utilise a consistent and rigorous approach to control group definition and management to ensure that CVM output can be measured and reported upon
• Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and models (predictive, LTV, Propensity etc) n, Product to further enhance understanding of specific customer behaviour,

Qualification Required & Experience

Education

• University Degree or equivalent qualification, preferably with an analytical focus, marketing or commercial subjects.

Experience

• 5 years’ relevant experience in a similar role, with at least 3 years in a supervisory role.
• Demonstrated experience in CVM methodology, principles, capabilities, and techniques.
• Experience in managing customer analytics and business intelligence projects and initiatives

Practical use of tools – SQL, Excel and Power BI and has worked on Analytics tools like SAS, R, SPSS.

Professional/Technical competencies:

• Knowledge in CVM methodology, principles, capabilities, and techniques.
• Knowledge in the use of tools – SQL, Excel and MS Access and has worked on Analytics tools like SAS, R, SPSS
• Knowledge in data mining
• Data analytics
• Commercial understanding of the CVM and proposition development

Skills / physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.

NB: The Incumbent must always maintain strict confidentiality

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae by 26th February 2021 to:

mtnghanarecruitment@mtn.com

Kindly indicate the Vacancy number MTN-MKT-ADTRACK0007 as email subject to avoid disqualification.

Closing Date: 26 February, 2021

Only shortlisted applicants will be contacted.

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