Editorial Staff May 14, 2022 0 Comments

Job Vacancy @ New Edge Financial – Customer Service Representative

Lagos, Nigeria Posted 3 years ago Posted on Customer Service

Newedge is a financial institution established in 2019 and licensed by the Central Bank of Nigeria (CBN) to operate as a Finance Company in Nigeria. Newedge provides Loans, Investment and Financial Advisory solutions to clients across the private and public sectors of the economy. The Company is fitted out with far-sighted financial experts with insightful knowledge of the macroeconomic variables to deliver a tailor-made financial solution to our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogba, Lagos
Employment Type: Full-time

Job Description

We are hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

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Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

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Requirements

Interested candidates should possess a Bachelor's Degree / HND / OND with 0 - 2 years of work experience.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.

Application Closing Date
1st June, 2022.

How to Apply
Interested and qualified candidates should send their CV to: damola.olatide@newedgefinance.com using the Job Title as the subject of the mail.

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