Renmoney is recruiting to fill the following positions:

1.) Field Recovery Officer
2.) Operations Analyst - Issue Resolution Unit
3.) Operations Account Reconciliation Officer - Associate

Renmoney is a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Recovery

The position

• In this role, you’ll be required to rehabilitate accounts in arrears through effective and efficient deployment of standard recovery practices aligned with legal framework requirements.
• You will also handle customers’ objections and complaints in a professional manner and liaising with respective departments where necessary for prompt resolution.

Responsibilities

• Engage defaulting customers through the telephone, e-mails & physical visit to demand for payments on overdue accounts.
• Maintain daily activity logs of number of calls, physical visits, right party contacts, promises to pay and promises to pay kept.
• Verify information of overdue arrears and follow up with a call and physical visit
• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
• Tracking of Payments by following up on pending promises.

Requirements

• University Degree in any related field
• 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations

This job is perfect for you if you:

• Have high self-motivation with strong interpersonal skills
• Are a self-starter, take initiative and work collaboratively
• Have excellent verbal and written communication skills
• Strong analytical and problem-solving skills

You will not enjoy this job if you:

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction.

What’s in it for you

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: IT Operations

About the position

• We are seeking an Operation Analyst to report to the Operations Manager.
• You will be responsible for carrying out operational functions, customer support functions and other assigned tasks.
• You will work to meet set service standard and work closely with a Senior Officer to make relevant contributions to the achievement of the overall goals of the organization.

In this role, you will

• Be responsible for the administration of loan repayments across all repayment channel and provision of operational support for all internal stakeholders.
• Ensure timely resolution of customers complaints/request/enquiries across all departmental touchpoints in other to help provide support to clients and help drive customer satisfaction and retention.
• Prepare reports on customers complaints to help drive efficiency.
• Continue process improvement initiatives and recommendation of solutions that would improve service delivery.
• Perform all other related duties as assigned to meet the needs of the organization.

Ideally, you will have

• Bachelor's Degree in any field.
• Good interpersonal skills.
• Sound communication skills (Written/Verbal).
• Strong attention to detail, with ability to meet time-sensitive deadlines and carry out multiple priorities.

We are the place for you, If:

•  You are excited about technology and the complexities of the future.
• You’re looking for a place to learn and grow.
• You care a lot about detail and pride yourself in impeccable execution.
• You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
• You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
• You love to speak up, ask questions and are comfortable challenging anyone or any idea.

This job is perfect for you if you have:

• Critical thinking and problem-solving skills.
• Experience in customer service and CRM tools.

What is in it for you

• You’ll work on solutions to complex, real-world challenges with tangible social and economic impact.
• You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: IT Operations

About the Position

• We are seeking a Reconciliation (Officer) - Associate to report to the Operations Manager.
• You will be instrumental in the reconciliation of operational accounts for the business.

Responsibilities
In this role, you will:

• Perform daily review of bank statements to identify outstanding transactions and ensure resolution of reconciling items between the bank statements and the core applications.
• Reconcile transaction settlement from the payment processing companies and the settlement value by the partner banks.
• Ensure that all transactions on behalf of clients are properly recorded and captured in the relevant core applications by carrying out daily reviews.
• Prepare monthly bank reconciliation reports on all transaction’s activities.
• Continue process improvement initiatives and recommendation of solutions that would improve service delivery, eliminate errors, reduce cost, and optimize account reconciliation.
• Perform all other related duties as assigned to meet the needs of the organization.

Requirements
Ideally, you will have:

• Bachelor's Degree in Accounting or related field
• Minimum of two (2) years’ experience in accounting or business management role in the Banking Industry.
• Excellent written and verbal communication skills.
• Certification in Accounting (added advantage).

We are the place for you, if:

• You are excited about technology and the complexities of the future.
• You’re looking for a place to learn and grow.
• You care a lot about detail and pride yourself in impeccable execution.
• You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
• You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
• You love to speak up, ask questions and are comfortable challenging anyone or any idea.

This job is perfect for you if you have:

• Experience in account reconciliation and financial reporting
• Experience in the use of accounting packages, financial analysis, and data processing.

What is in it for you

• You’ll work on solutions to complex, real-world challenges with tangible social and economic impact.
• You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online