🇳🇬 Job Vacancies @ Reliance Health – 7 Positions

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the following positions below:

1.) Sales Administrator - Rivers
2.) Sales Administrator - Abuja
3.) Corporate Retention Associate - Abuja
4.) Corporate Retention Associate - Lagos
5.) Corporate Retention Associate - Rivers
6.) Product Manager, Direct to Consumer / Brand & Growth
7.) Design Director

Job Title: Sales Administrator

Location: Port Harcourt, Rivers
Employment Type: Contract
Department: Customer Success

Description

• This role is responsible for data entry, vetting of forms, scanning, printing tasks, answering the phone and responding to emails in a timely and professional manner.

Requirements

• Secondary School Leaving certificate and OND holders only
• Proficiency in the use of Microsoft Office programs
• Competent typing skills
• Ability to review documents for accuracy
• Attention to detail
• Ability to adapt to various office environments
• Excellent communication skill
• Be willing to resume immediately
• Data entry using a computer
• Vetting collated forms for quality assurance
• Scanning and Printing of registration forms
• Answering the phone and responding to emails
• Organizing file systems using a computer
• Communicating with clients as needed.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the healthcare space
• Free office lunch
• Fantastic work culture
• Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Administrator

Location: Abuja
Employment Type: Contract
Department: Customer Success

Description

• This role is responsible for data entry, vetting of forms, scanning, printing tasks, answering the phone and responding to emails in a timely and professional manner.

Requirements

• Secondary School Leaving certificate and OND holders only
• Proficiency in the use of Microsoft Office programs
• Competent typing skills
• Ability to review documents for accuracy
• Attention to detail
• Ability to adapt to various office environments
• Excellent communication skill
• Be willing to resume immediately
• Data entry using a computer
• Vetting collated forms for quality assurance
• Scanning and Printing of registration forms
• Answering the phone and responding to emails
• Organizing file systems using a computer
• Communicating with clients as needed.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the healthcare space
• Free office lunch
• Fantastic work culture
• Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Corporate Retention Associate

Location: Abuja
Employment Type: Full-time
Department: Customer Success

Description

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.

Requirements
Ideal Candidate:

• B.Sc. / HND Degree
• Minimum of 6 months in current role
• Must have met expectations in last appraisal
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages
• Must be based in Abuja.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Corporate Retention Associate

Location: Lagos
Employment Type: Full-time
Department: Customer Success

Description

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.

Requirements
Ideal Candidate:

• B.Sc. / HND Degree
• Minimum of 6 months in current role
• Must have met expectations in last appraisal
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages
• Must be based in Lagos.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Corporate Retention Associate

Location: Port Harcourt, Rivers
Employment Type: Full-time
Department: Customer Success

Description

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.

Requirements
Ideal Candidate:

• B.Sc. / HND Degree
• Minimum of 6 months in current role
• Must have met expectations in last appraisal
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages
• Must be based in Port Harcourt.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager, Direct to Consumer / Brand & Growth

Location: Lagos (Remote)
Employment Type: Full Time
Department: Product and Design

Job Description

• This role will focus on growing the Direct-to-consumer product while balancing the needs of our Brand & Growth division to increase the overall sales in the business.

Responsibilities
As Product Manager for DTC / Brand Growth reporting to the SVP of Product, you will be required to:

• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition
• Define and align meaningful objectives and key results and own the roadmap for your domain
• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives
• Ensure that valuable features, enhancements, and bug fixes are prioritized and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company.
• Manage internal and external stakeholders.
• Set the priorities for a cross-functional product team on a day-to-day basis, prioritising sprints, removing blockers and ultimately building and owning a product with a real impact on our users.
• Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favour of the customer
• Be ultimately responsible for making that product valuable and viable

Requirements
We'd Love To Meet Someone With:

• Previous experience as Product Manager (minimum of 3 years)
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions.
• Experience at a high growth company
• Experience working with consumer facing products, and it is a plus if it is in healthcare!
• Proven record of improving product KPI:s that are directly impacting revenue metrics.
• Strong business acumen, attention to detail, strong analytical mindset and a passion for solving problems.
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders
• Data driven, who use numbers to back up priorities and estimate impact before implementation begins of new initiatives.
• You have good verbal and written communication skills, ability to clearly communicate your product vision in simple and easy to understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team.
• You are an empathetic product manager and are genuinely excited about our mission.

Benefits

• Product Managers at Reliance Health solve challenging problems in a fast-paced environment, and we look for people who don'’t shy away from a challenge. Joining Reliance Health means being part of a global Product & Engineering team, spread across Nigeria, Egypt, Sweden, UK, Spain and Romania.
• The team exists of Product managers, UX designers, UX Researchers, Scrum Masters and of course our Engineers!
• We all work fully remotely and meet up at least twice per year where the End of the Year Party in Lagos is an event you don’t want to miss out on.
• Attractive Salary & benefits.
• Join a market leader within the Insurance space.
• Unlimited leave days.
• Fantastic work culture.
• Work and learn from some of the best in the industry.
• Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Design Director

Location: Lagos (Remote)
Employment Type: Full Time
Department: Product and Design

Responsibilities

• We’re looking for a passionate Director of UX to join our team and build world-class healthcare solutions. In this role, you will lead a team of UX Designers and UX Researchers that distribute their work across multiple product teams.
• We are looking for a candidate who has deep understanding of user-centred design principles, a track record of delivering successful products, and ability to create and champion strategies to create strong user experiences at scale.

As Director of UX reporting to the SVP of Product, you will be required to:

• Own the holistic User Experience on the Reliance Health different product and champion UX through-out the company to help create seamless experiences for all our user groups.
• Initiate projects and plans to continuously improve the User Experience based on a good understanding of user needs, their behaviours, data analysis, usability testing, customer feedback and evaluation of the current state of the overall experience
• Lead and build a UX team that excels in User Experience practices and user centred design. This includes coaching the team, shaping roles, recruiting new talents, improving practices, and creating a motivating environment for people to collaborate positively, strive and develop
• Collaborate closely with cross-functional teams, including product management, engineering, and marketing, to develop UX plans and strategies that align with our product and business goals
• Work with both Brand, Product and Engineering teams to ensure a distinctive and consistent design language across all of our products
• Communicate extensively to your team and all relevant stakeholders key updates, design decisions, rationale, and direction through presentations and other documentation
• Stay up-to-date with the latest design trends, technologies, and industry best practices, and incorporate them into our design processes

Requirements
We’d Love To Meet Someone With:

• Strong portfolio demonstrating a track record of creating successful UX leveraging research, prototyping, usability testing and data analysis.
• Experience in leading and managing a team of designers and researchers
• Outstanding skills in design, analytics and user research
• Insatiable curiosity about customers, their problems and wants constantly hunting for new insights to develop better experiences to them
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Deep understanding of user-centered design principles
• Able to solve complex problems analytically, with the ability to synthesize and present actionable solutions
• Ability to lead change effectively in a large company
• Expertise in UX and design tools such as Hotjar, Figma, and Sketch
• It is a plus if you worked in scale ups and conducted research to ensure product market fit when launching in new markets.

Benefits

• The Product & Design team at Reliance Health solve challenging problems in a fast-paced environment, and we look for people who don’t shy away from a challenge.
• Joining Reliance Health means being part of a global Product & Engineering team, spread across Nigeria, Egypt, Sweden, UK and Spain.
• The team exists of Product managers, UX designers, UX Researchers, Scrum Masters and of course our Engineers! We all work fully remotely and meet up at least twice per year where the End of the Year Party in Lagos is an event you don’t want to miss out on.

Additional Benefits:

• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online