🇳🇬 Job Vacancies @ Paga Nigeria – 3 Positions

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the following positions below:

1.) Operations Risk & Compliance Support
2.) Key Account Manager (Doroki)
3.) Senior Software Engineer

Location: Yaba, Lagos
Department: Risk & Compliance
Sector: Consumer Finance

Summary

• An Operational Risk & Compliance support will assist to coordinate operational risk processes in the company, conducting analysis and monitoring compliance of internal policies and procedures.
• The ideal candidate is expected to be analytical, and participate in the company’s policy setting, while working to reduce the risk of loss from abuse and compliance violations.

Primary Responsibilities

• Support the Risk and Compliance team in the implementation of the annual risk and compliance plans
• Support close out procedures for process improvement in alignment with regulatory requirements
• Assist in preparing information and research materials; create and maintain PowerPoint presentations
• Assist in preparing for meetings and other events
• Assist with the compilation of information required for the Compliance Register
• Verification of documents provided by Businesses during onboarding
• Assist with other functions within the team where required

Knowledge and Skill Requirements

• Ability to multitask and work well under pressure
• Some work experiences
• Knowledgeable in interpretation of laws and regulations
• Eager to learn and work with members of the team and other units

Key Competencies:

• Initiative
• Self- driven and hardworking
• Organized
• Multitask and manage competing priorities
• Creative and resourceful
• Good team player
• Flexibility.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Yaba, Lagos
Department: Sales & Distribution
Sector: Financial Institution
Reports To: Regional Manager, Doroki
Career Level: Grade 9

About the Role

• The Key Account Officer will be responsible for bringing onboard high net worth sellers, merchants, and businesses on Doroki and driving activities to deliver on set targets.
• The main goal is to acquire new key Merchants/Sellers/Businesses and manage relationships with existing ones.
• To be successful you will need to be comfortable spending significant time in the field meeting the merchants and working with them to exceed set targets.
• You must be someone with a strong ability to influence and work collaboratively across teams.

Primary Responsibilities

• Achieve commercial targets - the Key account officer has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but not limited to active merchant, revenue, recruitment, transaction value and volume.
• Develop a solid and trusting relationship between major key clients and company
• Meeting with merchants virtually or during sales visits to demonstrate and present Doroki product offering.
• Proactively acquire new merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
• Resolving key client issues and complaints.
• Strategic planning to improve client results.
• Negotiating contracts with the client and establishing a timeline of performance
• Expand relationships and bringing in new clients.
• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
• Conduct regular spot check on merchant activities and share feedback with the team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Analyse data using available tools/dashboard.
• Understand, utilize, and support the service architecture created for the support of Key Doroki merchants.
• Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
• Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements.
• Work with support teams to ensure that key merchants get adequate support and proper communication to drive satisfaction and usage.
• Identifies Service enhancements/service improvements, document them and discuss them with the line manager.
• Analyse & monitor key merchant collections and channel trends to be able to make recommendations on business and service enhancements.
• Conduct periodic surveys on merchants for service improvement.
• Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
• Generates and reports daily/ weekly key merchant Performance to the line manager.
• Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time.

Knowledge and Skill Requirements

• Bachelor’s Degree from an accredited University or College.
• At least 5 years’ relevant experience in sales.
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis.
• Proficient in the use of sales CRM tools.
• Strong analytical and problem-solving skills.
• Provide outstanding customer service.

Key Competencies:

• Strong leadership.
• Strong interpersonal/communication skills.
• Takes initiative and ownership.
• Company and Customer expertise.
• Skilled negotiator.
• Value based selling.
• Strong ability to motivate, influence and advice people.
• Strong planning and organizational skills.
• Attention to detail.
• Ability to multi-task and manage competing priorities.
• Good judgement and decision-making ability.
• Excellent communication skills - verbal, non-verbal and written.
• Strategic thinking skills.
• Problem solving skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Location: Yaba, Lagos
Department: Product Development
Sector: FinTech
Reports To: Software Team Lead / Software Architect

Job Summary

• As a Senior Software Engineer at Paga, you will take on ownership for the implementation and technical effectiveness of broad functional and/or technical areas of the platform.
• You will be expected to contribute meaningfully to the design and improvement of the solutions you work on.
• You will be expected to contribute to the development of the improvement of the software development practice as a whole through peer leadership, code review, technical training, process improvement and technical thought leadership.

Knowledge and Skill Requirements

• A Degree in a related discipline
• 6+ years of continuous experience working on enterprise software application development OR an advanced degree in a related discipline and at least 4+ years of continuous experience working on enterprise software application development
• Solid experience working with team development tools and organization structures.
• Ability to multitask very well
• Comfort and experience providing technical leadership in a software development team.

Technical Expectations:

• Code Sophistication - Understands a wide range complex code constructs, design patterns and frameworks proficiently and is able to navigate and apply them in their work. Is able to adapt third party frameworks to work better within their own domain of work. Is able to conceive of and implement custom frameworks that improve product development for themselves and others.
• Code Performance and Optimization - Is a "performance-maven", consistently applying performance-optimization considerations in work products. Actively contributes to the improvement of product design from a technical perspective including usability, security, memory management, manageability, reliability and performance.
• Abstraction Knowledge - Has mastery of most abstract software engineering concepts, applies them broadly across their work and improves the work of junior peers by applying these concepts in feedback.
• Technical Independence - Has end-to-end product development ownership for broad products/features/framework or product areas. Engages and provides constructive input into platform-wide technical and architectural discussions.
• Code Testing (Manual, Auto, Unit) - Contributes to the overall improvement of code testability and code testing tools and processes.
• Code Review Quality - Consistently performs in-depth code review within areas of responsibility, with feedback that goes beyond typical error-checking to include overall structure, performance, reliability and maintainability of the platform & code base.
• IDE/Tool Usage & Routine Automation - Implements automation to improve the development practice individually and across the team. Implements useful tools to improve development practices.
• Process Adherence & Development - Helps oversee process adherence across the team and contributes meaningfully to process improvement.
• Aesthetic Design - Contributes to improvement of overall product design through insightful feedback and implementation. Oversees aesthetic standards of more junior peers.

Non-Technical Values & Traits:

• Scope - Owns end-to-end responsibility of medium-sized or relatively complex projects including engagement with project stakeholders. Requires little-to-no supervision of day-to-day work and consults senior architects when appropriate. Manages other more junior engineers contributing to their area of work.
• Initiative - Independently identifies technical problems and proposes solutions across the platform, particularly in their areas of mastery. Seeks out ways to improve the system and product development practice and proposes them to the team leadership. Seeks out opportunities to improve the work-products of their peers. Own the technical testing and performance planning side of their projects
• Follow Through/Scrappiness/Grit/Availability - Drives high-quality completion of their products fairly independently with little-to-no supervision. Influences stakeholders in their areas effectively to bring solutions to life. Is highly available in urgent moments to solve technical problems.
• Mastery/Depth of Understanding - Is the go-to expert in some significant area(s) of the code base. Has basic understanding of all key system frameworks and components and deep understanding of some. Has strong business-knowledge in one or more business functional areas. Thoroughly understand company processes and methodology well and promote understanding with others. Has sufficient knowledge of broad areas of the platform to provide intelligent technical input to the business
• Business Impact Awareness, Pragmatism - Understands the tradeoffs between technical, analytical and product goals, and strive to create solutions that satisfy all of these goals
• Vision & Strategic Perspective - Engages in the strategic decision-making process and provides useful input to strategy. Consistently provides strategic context and understanding to junior team members
• Collaboration – Courteous, tactful and diplomatic. Responds positively to request for help from internal and external partners. Does his/her share of tasks. Takes on additional work, when asked, to help a colleague out. Keeps people informed of progress on key tasks.
• Ownership & Results Orientation – Demonstrates self-motivation and initiative taking in personal and professional level. Takes decisive and accurate action to deliver value. Accepts responsibility for outcomes even when elements are not within his/her control, providing a balanced and objective explanation. Supports and encourages others to adopt a constructive attitude to the successful completion of work responsibilities. Share own successes and praise others for motivation. Motivates colleagues through their own enthusiasm and willingness to learn.
• Integrity – IS honest without fail. Treats everyone with respect. Expresses an interest in the way people behave, recognizing the importance of attitudes and motives. Acknowledges the good work of others. Pays close attention to the needs of others.
• Policy Adherence - Keeps up to date with rules and regulations. Applies policies, processes and procedures to daily working. Identifies and proposes solutions for improvements to ways of working.
• Communication – Expresses ideas or facts clearly. Good written and verbal communication skills. Promotes two-way communication with others through correct interpretation of messages and appropriate responses. Communicates in a non-threatening way. Shows empathy.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.