MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.) Analyst - Partner Management (Digital Services NG)
2.) Team Leader - Debt Management, Customer Services
3.) Analyst - Supplier Performance, Finance
4.) Analyst - RMS Gaming and Video (Digital Services)
5.) Administrator - Regional Operations Abuja (Sales and Distribution)

Job Identification: 1633
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Partner Management
Division: Digital Services

Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ partners
• Collaborate with cross-functional teams to identify and onboard new strategic partners.
• Ensure partners adhere to all MTNN and regulatory policies relating to digital services, addressing infractions as may be required.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a partner management perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of partner management processes and systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, partner-impacting trends, and weekly partner onboarding reports – as may be required to guide management decisions and support the business planning process.
• Monitor competitive intelligence, usage, user experience and perception, and user-impacting trends to guide management decisions and support the business planning process.
• Execute tactics to acquire new (external and internal) partners, grow partner revenues and subscriptions to exceed targets as specified in the business plan.
• Monitor partner revenue and subscription performance to confirm the validity of the associated business case as specified in the business plan, if necessary.
• Monitor the design, documentation, development, implementation, testing, and launch of partner processes and systems.
• In conjunction with partners, identify new business opportunities such as features, growth areas, markets, and trends.
• Build and maintain collaborative, win-win partnerships that drive business growth with external and internal partners.
• Develop, review, and update Code of Conduct, FAQs and information packs to assist partners in understanding MTNN’s digital services ecosystem.
• Collaborate with product analysts, managers, and owners to identify their partner management requirements.
• Solicit feedback from partners to continuously improve partner experiences, journeys, and interfaces.
• Monitor and expeditiously resolve complaints related to partner expectations, needs, and priorities.
• Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
• Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.

Education

• A First Degree in Business Administration, Business Management, Marketing, Social Sciences or any related discipline.
• Certification or training in (Agile) Project Management will be an advantage.
• Fluent in English.

Experience:
3 - 7 years’ experience including:

• Minimum three (3) years' work experience in a small- or medium-sized organization.
• Experience in customer service, partner/relationship management.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence. stakeholders, and work as part of a cross-functional team.
• Experience in Information Technology, OTT, or telecommunications will be an advantage.
• Ability to manage small and large projects and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.

Application Closing Date
31st October, 2022; 11:59 PM

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1387
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2

Requirements

• Candidates should possess relevant qualified candidates

Application Closing Date
31st October, 2022; 23:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1665
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Supplier Performance
Division: Finance

Description

• Determine suppliers for supplier performance management as per MTN’s supply management policy and information based on supplier performance reports and supplier segmentation.
• Determine suppliers for Quality Management System (QMS) audit
• Prepare supplier specific/supplier quadrant specific RFI questionnaire
• Ensure all suppliers determined for performance management have responded to RFI
• Be a part of the cross functional collaboration team for evaluating  RFI
• Measure supplier performance
• Calculate performance score and provide rating
• Identify  supplier performance issues
• Escalate critical performance issues to Specialist, Supplier Performance
• Formulate corrective action and liaise with suppliers to agree upon corrective action plan
• Monitor corrective action taken by the suppliers
• Prepare monitoring report and escalate critical issues
• Participate and provide inputs in operational meetings
• Set up and manage ad-hoc meetings for day to day operational requirements
• Timely notification of escalations to the Manager
• Resolve escalations as per defined escalation/resolution procedures
• Participate and provide inputs to project status meetings
• Propose operational changes and provide associated user impact assessments
• Ensure effective execution of day to day operations and at the OpCo and resolve operational issues

Requirements
Education:

• First Degree in Supply Chain Management or any related discipline
• Fluent in English

Experience:

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization
• Working knowledge of  Oracle

Application Closing Date
31st October, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1643
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Rich Media Services (Gaming & Video)
Division: Digital Services

Job Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ RMS (gaming and video).
• Collaborate with cross-functional teams to identify, onboard, and drive the adoption of compelling and relevant RMS (gaming and video).
• Document, develop, implement, test, launch, and review digital products/services (RMS, gaming, video) according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Develop, document and maintain the policies, procedures, and processes for the development of RMS (gaming and video) using product concept documents, market requirement documents, feature descriptions, use cases, storyboards, and data flow diagrams as may be required.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a product/service (RMS, gaming, video) perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
• Execute tactics – including but not limited to enhanced/new features, go-to-market strategies, and communication/marketing campaigns and promotions - to acquire customers and grow revenues and subscriptions to exceed targets as specified in the business plan.
• Collaborate closely with Digital Business Development to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of new RMS (gaming and video) for multiple customer segments according to the approved business plan/roadmap.
• Monitor RMS (gaming and video) revenue and subscription performance to confirm the validity of the associated business case as specified in the business plan.
• Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing RMS (gaming and video) to identify new business opportunities.
• Collaborate closely with the Digital Business Development team to:
• Identify and develop RMS (gaming and video) that exceed identified/evolving customer expectations, needs, and priorities.
• Implement product/service withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions.
• Develop and update accurate, current, data-driven, relevant and understandable analysis, FAQs and information packs to guide the use of RMS (gaming and video).
• Solicit feedback from customers to continuously improve RMS (gaming and video) experiences, journeys, and interfaces.
• Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on RMS (gaming and video)
• Collaborate with the Digital Business Development team – if necessary – to develop and conduct training programs and technical support guides to introduce new RMS (gaming and video) to internal and external stakeholders – as may be required.
• Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
• Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.

Education

• First Degree in Business Administration, Business Management, Marketing, Social Sciences or any related discipline
• Certification or training in (Agile) Project Management will be an added advantage
• Fluent in English.

Experience:

• 3 - 7 years’ experience including:
  • Minimum of three (3) years' work experience in a small- or medium-sized organization
  • Experience in Information Technology, OTT, or telecommunications will be an added advantage
  • Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
  • Ability to analyze customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
  • Experience in customer service, growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
  • Proficiency in Microsoft Office (Excel, PowerPoint, and Word).

Application Closing Date
26th October, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1608
Location: Ikoyi, Lagos
Job Category: MTN Level 1
Job Schedule: Full time
Reports To: General Manager Regional Operations (North)
Division: Sales & Distribution

Job Description

• Act as the point of contact to the General Manager Regional Operations, handling and distributing confidential mails, telephone calls, faxes, etc.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Manage sensitive matters and information regarding peculiar issues within the department.
• Co-ordinate and manage General Manager Regional Operation's calendars, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
• Cross-examine documents for General Manager Regional Operation’s review to ensure quality control and compliance to MTNN policies.
• Collate monthly activity reports from the different units within the assigned department for the General Manager Regional Operation’s review.
• Perform quality control checks on the General Manager Regional Operation’s presentations, to ensure proper formatting and elimination of errors.
• Process all requisitions for the General Manager Regional Operation’s office
• Respond to customer (Internal/external) queries and requests on non-technical issues and escalate to the General Manager Regional Operations when necessary.
• Prepare meeting/conference logistics and host visitors on behalf of the General Manager Regional Operations.

Education

• First Degree in any related discipline
• Fluent in English.

Experience:

• 1 - 3 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization.

Application Closing Date
26th October, 2022 (11:59 PM).

Method of Application
Interested and qualified candidates should:
Click here to apply online