🇳🇬 Job Vacancies @ Moniepoint Incorporated – 5 Positions

Moniepoint is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Moniepoint Incorporated (formerly TeamApt Inc.) was founded with the vision to create a society where everyone experiences financial happiness. We are the parent company of TeamApt Limited, a Central Bank of Nigeria(CBN) licensed Switch and Processor, and Moniepoint Microfinance Bank, a CBN-licensed Microfinance Bank.

We are recruiting to fill the following positions below:

1.) CX Research Lead
2.) Growth Data Analyst
3.) Talent Acquisition Specialist
4.) Fraud Officer
5.) Hardware POS Technician

Job Title: CX Research Lead

Location: Lagos
Job Type: Full Time

Your Opportunity and Mission

• We are looking for talented and passionate CX Research Lead to join the Growth team. Working closely with our growth data analytics and CRM teams as well as Product and Customer Service, you will be responsible for creating and owning our recurrent NPS and Share of Wallet practices from scratch as well as other ad hoc research into customer behavior.
• Design, build, implement  and own comprehensive research on consumer satisfaction, retention, engagement, churn and competitor overlapping (NPS score and Share of Wallet) across multiple markets.
• Create well-structured and visually compelling reports, presentations, and dashboards to communicate findings and recommendations to stakeholders on a quarterly basis.
• Subject matter expert for Net Promoter Score and Share of Wallet including planning and design of questionnaires, program execution, data infrastructure and systems
• Act as specialist point of contact for advice and guidance on customer intelligence including the coaching and development of others

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Requirements
You Have:

• A Degree in a Scientific discipline such as Physics, Statistics, Engineering, Computer Science or Mathematics is preferred
• 3-5 years of professional experience working with CX  outside of an academic and internship setting, in blue chip companies or tech
• A deep understanding of quantitative and qualitative research and analytical techniques to conduct customer value and behavior drivers and Customer Journey analysis. Knowledge of CX disciplines and metrics including loyalty, satisfaction, net promoter score
• Data analysis experience: ability to execute complex analysis and synthesize into a storyline to evangelize, influence and drive action across the organization
• Analytical and problem-solving skills. Ability to formulate hypotheses, search for patterns, and find the story in the data
• Excellent spoken and written English.

What Moniepoint Can Offer You 

• The opportunity to drive financial inclusion and shape the future of the African financial ecosystem
• The chance to work on innovative and impactful projects
• A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued
• Flexible work arrangements
• Continuous learning and career growth opportunities
• Competitive salary, individual performance bonuses, and firmwide performance bonus
• Company covered health insurance plans
• Pension plans

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Growth Data Analyst

Location: Lagos
Job Type: Full Time

Your Opportunity and Mission 

• Work closely with product managers, business, development and data engineering teams to guide the marketing and growth team including Growth Product in problem discoveries, monitor and give visibility of product metrics and KPIs.
• Translate product and business questions into analysis and actionable insights.
• Develop and maintain scalable and self-service visualization tools and dashboards.
• Own end-to-end everything analytics related to Marketing and Growth Product: products development cycle, from data requirement gathering and opportunity sizing, to experimentation and post-launch impact analyses.
• Build robust relationships with stakeholders acting as a strategic and supportive link between the technology, business, and product.
• Apply various advanced mathematical and statistical modeling techniques and analyses (A/B test, multivariate test, clustering, supervised learning, etc) to solve for product and business problems that drive the highest impact.

Requirements
You Have...

• 3-4 years of professional experience outside of an academic and internship setting, in a quantitative analysis role in top companies/industries (tier 1 consulting firms, investment banking, tech companies).
• Excellent SQL skills
• Demonstrated experience in designing and analyzing experiments in digital products (A/B test, multivariate, etc.)
• Knowledge of visualization tools like Tableau and Looker and others
• Experience with the application of statistical modeling and advanced analytics to provide product-shaping insights
• Experience in statistical programming (Python) and experience working with popular tools such as Pandas, SciPy, Jupyter/iPython notebooks
• Excellent spoken and written English.

What Moniepoint Can Offer You 

• The opportunity to drive financial inclusion and shape the future of the African financial ecosystem
• The chance to work on innovative and impactful projects
• A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued
• Flexible work arrangements
• Continuous learning and career growth opportunities
• Competitive salary, individual performance bonuses, and firmwide performance bonus
• Company covered health insurance plans
• Pension plans.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Talent Acquisition Specialist

Job Type:Full Time (Remote)
Location: Lagos

About the Role

• You will join a smart, collaborative and passionate team of Recruiters. We take pride in the art of hiring and retaining talent across different functions.
• As a recruiter, you will partner directly with hiring managers and own end-to-end recruitment.
• The ideal candidate for this role should have a good understanding of different business functions, good communication skills, good interpersonal skills, strategic thinking, and good organizational skills.
• If you thrive in a collaborative team setting, enjoy ownership of your work, and take pride in providing exceptional candidate experience, this might be the role for you, and we would like to hear from you!

What You’ll Get To Do

• Managing end-to-end recruitment process: from job intake, sourcing, scheduling to interviewing, offer negotiation, hiring and onboarding.
• Engaging in proactive recruitment strategies to generate pipelines of qualified candidates for current and future needs.
• Working closely with hiring managers at all levels to identify current and upcoming staffing needs and build long-lasting working relationships.
• Assist in implementing various HR initiatives, including providing recommendations on process and program improvements
• Facilitate day to day employee relations, including complaint resolution
• Coordinate, administer and facilitate the performance management and talent management for employees
• Support the execution of HR strategies, policies, procedures, and programs to sustain continued growth and retention.

Requirements
To succeed in this role, we think you should have:

• An Educational background in Human Resources and/or a relevant technical program.
• Minimum of 4 years’ relevant work experience including: Experience in full life-cycle recruitment, working closely with hiring managers and candidates.
• Experience as both an agency recruiter and as an In-house recruiter
• Out-of-the-box thinking when it comes to sourcing, candidate management and candidate experience.
• Experience hiring for both Technical and Non-Technical roles (Engineering, Business and Commercial positions)
• Highly self-motivated and directed; ability to execute tasks in a fast-paced environment.
• Experience working with Human Resources Information Systems and Applicant Tracking Systems.
• Strong relationship building skills with stakeholders, team members and candidates.
• Strong negotiation and persuasion skills.
• Exceptional organization skills and a keen attention to detail.
• High business acumen with the ability to align departmental projects & key business objectives.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 Job Title: Fraud Officer

Location: Lagos
Job Type: Full Time

About the Role

• Unauthorized transactions, fraudulent and erroneous transactions are unfortunate but common trends in financial applications. Customers erroneously transfer funds to wrong recipients, unauthorized transactions are made from customers' accounts or unexpected system errors result in funds being in the wrong hands.
• When any of these happen, there's a need to recover funds from the affected customers or institutions, hence the need for a Fraud Officer
• Fraud Officers will be responsible for tracking, monitoring and managing the recovery process for transactions in the categories listed above.
• Fraud Officers will be able to analyze transactions for anomalous patterns in a bid to proactively identify erroneous transactions and take necessary actions promptly to prevent or minimize loss and reputational damage to the financial institution.
• On identification of erroneous transactions via reports from external sources or observation of transactions, Fraud Officers would work with relevant institutions or customers towards funds recovery. These institutions would include banks, local, state and federal law enforcement agencies.
• As this role involves communication with multiple stakeholders, customers and banking partners, and management of financial transactions, this role requires excellent communication skills, critical and creative thinking skills, strong analytical skills and excellent organizational skills.
• Success in this role is recovering as many funds as possible, and keeping accurate records of recovery exercises.

Responsibilities

• Research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities.
• Manages high volume caseload and investigates allegations and issues pertaining to financial fraud.
• Documents investigations, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes.
• Maintains liaison relationship with local, state and federal Law Enforcement and prosecutes suspects that conduct criminal activity. Attends court hearings when required.
• Works with various departments to identify and eliminate fraud in an expeditious manner to minimize loss to the Credit Union and its' members.
• Performs account and loan reviews of credit union members and employees as warranted to control existing fraud risks.
• Builds relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations.
• Responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, handling calls of an emergency nature, and interacting with the law enforcement/intelligence community.
• Effectively communicates and provides fraud/investigative reporting with team members, leaders, and others involved in the credit union system.
• Assists team members of the front line and back-office functions with questions/concerns on identified instances of fraud or potential fraud.
• Creates and delivers fraud training of all staff for organization-wide fraud awareness.

Requirements

• Bachelor's Degree or HND in Banking or related field required
• 2-3 years of experience in payment operations or related role is required.
• Experience with electronic investigations including but not limited to online banking.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Hardware POS Technician

Location: Gombe
Job type: Full time

Job Purpose 

• The POS Technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices. Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second-level support on hardware-related issues.
• Manage and coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of BSc / HND
• At least 2 years of experience in a related role.
• Proficient in English
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Must be self-driven and be able to take initiative
• Good Relationship skills and emotional intelligence skills
• Experience with the Agency banking business would be an added advantage.
• Must be resident in Gombe State.

Remuneration
What we can offer you:

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.