Job Vacancies @ Mercy Corps Nigeria – 9 Positions

Location: Gwoza, Borno
Employment Type: Full-time, Regular

Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

• The Cash Transfer Program Officer is responsible for the day-to-day implementation of multisectoral cash and voucher assistance activities using systems in place to support cash transfer programming in Northeast Nigeria (Borno state).
• The Cash Transfer Program Officer will work closely with the Field Manager, MEL team, and operations staff (including finance and operations) to ensure that activities are implemented according to schedule, budget and required quality.

Essential Job Functions
Strategy and Vision:

• Recognize opportunities to evolve the current humanitarian portfolio into a more effective and impactful portfolio addressing the changing needs of conflict-affected populations.
• Contribute to countrywide strategy development.

Representation and Coordination:

• Identify, build and manage collaborative partnerships with communities, local authorities and other stakeholders.
• Ensure effective coordination with relevant working groups, UN, ICRC and colleagues I/NGO agencies.

Program Management:

• Oversee the implementation of Cash-Based intervention activities and administration of the teams across program field locations.
• Develop activity work plans and manage day-to-day activity implementation.
• Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices.
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained.
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.

Team Management:

• Supervise, hire, and orient team members, as necessary.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
• Provide team members with information, tools and other resources to improve performance and reach objectives.
• Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
• Identify any gaps or capacity needs within the team and ensure training and capacity building are incorporated into program planning.

Finance & Compliance Management:

• Ensure compliance with all donor and Mercy Corps regulations.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Accountability:

• Reports Directly to: Cash and Voucher Senior Program Officer and Field Manager
• Works directly with: MEL Team, Finance, Program and Operation teams

Knowledge and Experience

• BA / B.Sc in relevant field required.
• 3 years of experience working on the development, implementation, administration and compliance of a field-based humanitarian program and familiar with cash and voucher assistance.
• Prior experience implementing distributions is required, preferably in conflict settings.
• Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
• Experience with running assessments, monitoring and evaluation and other learning efforts required.
• Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
• Commitment to renewing and maintaining knowledge of best practices
• Demonstrated training and facilitation experience
• Ability to work under pressure.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English; fluency in Hausa is required.

Success Factors:

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive, and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Application Closing Date
1st April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Female candidates who are qualified are strongly encouraged to apply.
• This position is contingent upon funding approval.

Location: Ngala, Borno
Employment Type: Full-time, Regular.

Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

• The Cash Transfer Program Officer is responsible for the day-to-day implementation of multisectoral cash and voucher assistance activities using systems in place to support cash transfer programming in Northeast Nigeria (Borno state).
• The Cash Transfer Program Officer will work closely with the Field Manager, MEL team, and operations staff (including finance and operations) to ensure that activities are implemented according to schedule, budget and required quality.

Essential Job Functions
Strategy and Vision:

• Recognize opportunities to evolve the current humanitarian portfolio into a more effective and impactful portfolio addressing the changing needs of conflict-affected populations.
• Contribute to countrywide strategy development.

Representation and Coordination:

• Identify, build and manage collaborative partnerships with communities, local authorities and other stakeholders.
• Ensure effective coordination with relevant working groups, UN, ICRC and colleagues I/NGO agencies.

Program Management:

• Oversee the implementation of Cash-Based intervention activities and administration of the teams across program field locations.
• Develop activity work plans and manage day-to-day activity implementation.
• Ensure that program implementation is responsive to community needs, meets targets, and is carried out in line with best practices.
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained.
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.

Team Management:

• Supervise, hire, and orient team members, as necessary.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.
• Provide team members with information, tools and other resources to improve performance and reach objectives.
• Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
• Identify any gaps or capacity needs within the team and ensure training and capacity building are incorporated into program planning.

Finance & Compliance Management:

• Ensure compliance with all donor and Mercy Corps regulations.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility:NA

Accountability:

• Reports Directly to: Cash and Voucher Senior Program Officer and Field Manager
• Works directly with: MEL Team, Finance, Program and Operation teams

Knowledge and Experience

• BA / BSc in relevant field required.
• 3 years of experience working on the development, implementation, administration and compliance of a field-based humanitarian program and familiar with cash and voucher assistance.
• Prior experience implementing distributions is required, preferably in conflict settings.
• Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
• Experience with running assessments, monitoring and evaluation and other learning efforts required.
• Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
• Commitment to renewing and maintaining knowledge of best practices
• Demonstrated training and facilitation experience
• Ability to work under pressure.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English; fluency in Hausa is required.

Success Factors

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive, and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Application Closing Date
1st April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Female candidates who are qualified are strongly encouraged to apply.
• This position is contingent upon funding approval.

Location: Ngala, Borno
Employment Type: Full-time
Position Status: Full-time, Regular

Program / Department Summary

• Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria.
• With funding from the Bureau of Humanitarian Affairs (BHA), Mercy Corps will continue its engagement in several interventions including but not limited to food assistance, non-food items, protection, livelihoods, WASH and capacity building of humanitarian response actors.
• Mercy Corps is scaling up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area under the project titled Addressing Diverse and Acute Primary Threats (ADAPT) to Human Security in Northeastern Nigeria.

General Position Summary

• The GBV Officer is responsible for working with caseworkers to ensure GBV case management support to survivors meets the inter-agency guidelines for case management and the minimum standards for child protection and Gender-Based Violence in humanitarian actions, she will be responsible for training such as psychological first aid, case management, sexual and gender-based violence (SGBV) prevention and response.
• With the support of the GBV Coordinator, she will also advise and build the capacity of other sector teams on protection prevention, response, gender, and protection mainstreaming and best practices. She will report directly to the GBV Coordinator and will work closely with other sectors.

Essential Job Responsibilities
Strategy & Vision:

• Provide technical oversight and capacity-building through training, mentorship, and on-the-job support for caseworkers on case management and referrals with support from the GBV coordinator.
• Supervise case management of Gender-Based Violence incidences and ensure proper documentation, assessment, case plan implementation, follow up and information management of all GBV cases in line with GBVIMS.
• Organize weekly case management meetings with caseworkers and support staff in managing critical/complex cases.
• Represent Mercy Corps GBV program in case conference meetings with other service providers (Health, safety & security, protection, legal, etc.) and share experiences in managing critical cases.
• Contribute to the development of monthly outreach plans with other staff and community volunteers based on GBV case trends and the ongoing needs of women and girls.
• Ensure community outreach on services available to GBV survivors.
• Contribute to proposal development activities through the provision of information and data on community feedback on the assessment of emerging needs.
• Contribute to the development of referral pathways to ensure community perspective is included. Ensure referral pathways are shared and understood within the community.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their roles/duties.
• Document and share relevant information that will inform the development of case studies and or success stories of the program.
• Maintain positive coordination and relationship with other partners in the field to promote a holistic approach to GBV case management.
• Participate in GBVIMS task force working meetings and share written minutes with the GBV Coordinator.
• Actively develop and maintain effective working relationships with other staff and teams
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use.
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
• Conduct herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Any other duties as assigned by the GBV Coordinator

Program Management:

• • Oversee GBV program startup in Ngala and ongoing program management and administration of teams.
  • Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
  • Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.

• Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of partners.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
• Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
• Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

Team Management:

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary (caseworkers, centre facilitators).

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

Influence & Representation:

• Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• Case Workers

Accountability:

• Reports Directly To: GBV Coordinator
• Works Directly With: Finance, Program, MEL, and Operation Teams.

Qualifications, Knowledge and Experience

• BA / BSc in relevant field required
• 3 years of experience working on GBV programming including providing psychosocial counselling for survivors of Gender-Based Violence.
• Knowledge of international humanitarian standards for GBV prevention, protection, and response
• A clear understanding of gender, abuse of power, and issues surrounding violence against women and girls.
• Experience with developing and implementing GBV programs, particularly conducting assessments, monitoring, and evaluation
• Strong interpersonal skills and demonstrated ability to establish effective working relations with staff and other stakeholders.
• Experience in building staff capacity through training, coaching, mentoring, etc.
• Demonstrated understanding of the needs of survivors and ability to always maintain confidentiality and respect for clients.
• Demonstrated experience working with men to end violence against women and girls
• Excellent oral and written skills and computer skills
• Fluency in English and Hausa is required.

Success Factors:

• The successful candidate will have a can-do attitude. Ideally, she will be very committed and willing to learn and work in remote locations.
• She is a problem solver, an effective community mobilizer who is adept in successfully dealing with issues of complexity. She is an active listener and contributor, working to create a strong team that share ideas and learn.
• Mercy Corps team members represent the agency both during and outside work hours.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Application Closing Date
1st April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Female candidates who are qualified are strongly encouraged to apply.
• This position is contingent upon funding approval.

Location: Dikwa, Borno
Employment Type: Full-time, Regular

Program / Department Summary

• Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria. With funding from the Bureau of Humanitarian Affairs (BHA), Mercy Corps will continue its engagement in several interventions including but not limited to food assistance, non-food items, protection, livelihoods, WASH and capacity building of humanitarian response actors.
• Mercy Corps is scaling up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area under the project titled Addressing Diverse and Acute Primary Threats (ADAPT) to Human Security in North-Eastern Nigeria.

General Position Summary

• The Gender and Protection Program Officer is responsible for the implementation of protection sector activities including the mobilization of women’s groups, adolescent programming, training on topics such as psychological first aid, sexual and gender-based violence (SGBV) prevention and response, and the validation of referral pathways in Borno state, Northeast Nigeria.
• With the support of the Protection Coordinator, s/he will also advise and build the capacity of other sector teams on gender and protection mainstreaming and best practices.
• S/he will report directly to the Protection Coordinator and will work closely with other sectors.

Essential Job Responsibilities
Strategy & Vision:

• Oversee the implementation of protection activities and ensure adequate gender mainstreaming across program field locations;
• Develop activity work plans and manage day-to-day activity implementation related to protection;
• Ensure that program implementation mainstreams gender and protection in coordination with other sectors in line with best practices;
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria;
• Lead where necessary community meetings to identify protection concerns.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use;
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate;
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained;
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
• Support orientation for all new staff on MC guidelines on gender and protection mainstreaming. If necessary, organize capacity building sessions for other sector staff on gender and protection.
• Provide weekly field reports, capturing activities progress, lessons learned, success stories on the project as well as the general situation and community updates and needs.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and Protection Coordinator on any threats to MC staff and activities.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned.

Program Management:

• Oversee program startup and ongoing program management and administration of teams across various field locations.
• Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
• Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
• Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of partners.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
• Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
• Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
• Ensure teams are able to apply the “I’m Here Approach” and safe space programming to identify, engage, and empower adolescent girls and boys including the use of tools like the Girl Roster, Boys Matrix and Inclusion Now.
• Monitor progress and ensure that sex and age disaggregated data and analysis are used in assessments, implementation documents, monitoring, and evaluations to adapt and meet the unique needs of adolescent girls and boys (10-14 yrs, 15-19 yrs, 20-24 yrs).
• Ensure mentors receive support and training to engage adolescents, their care providers and stakeholder, promote psychosocial well-being, and enable safe programming.
• Promote a holistic approach that encourages the participation of young people that strives for girl and boy-led initiatives as well as promote enabling environments that involve care providers and community stakeholders.

Team Management:

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

Influence & Representation:

• Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility:

• S/he will supervise Gender and protection Program Assistants

Accountability:

• Reports Directly To: Protection Coordinator
• Works Directly With: Finance, Program, MEL, and Operation Teams.

Knowledge and Experience

• BA / B.Sc in relevant field required;
• 3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general gender and protection mainstreaming experience & knowledge required.
• Experience with conducting gender analysis, protection assessments, monitoring and evaluation and other learning efforts required.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English and Hausa is required.

Success Factors:

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
• Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Application Closing Date
1st April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Female candidates who are qualified are strongly encouraged to apply.
• This position is contingent upon funding approval.

Location: Maiduguri, Borno
Position Status: Full-time, Regular

Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation.
• With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict

General Position Summary

• The Procurement Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the purchase of goods and services.
• The overriding objective for all Mercy Corps procurement activity is the prompt and effective provision of materials and services to Mercy Corps’ beneficiary populations in compliance with donor specifications.

Essential Job Responsibilities

• Update contract tracking sheet on a weekly basis.
• Update On-going PR Master list with all assigned purchase requests and share with program team on a weekly basis
• Printing Purchase Requests (PRs) in coordination with Procurement Coordinator and the Procurement Officers; ensuring that PR is given to the originator for appropriate signature
• Has a full understanding of MC procurement policies and format
• Collects quotations and bids from the market for PR-s as assigned by coordinator – as per Mercy Corps standards and formats.
• Interact with vendors during the collection of quotations – explain Mercy Corps formats and ensure that vendors will use the provided for
• Ensure fair competition and strictly adhere to MC procurement rules regarding vendor relations as described below:
• Interact with vendors, in coordination with Procurement Coordinator and the Operations Lead; coordinating with Finance department to ensure payments are facilitated in a timely manner.
• Ensure goods are received in accordance with Mercy Corps standard
• Prepare the required documentation of supplies and transactions are completed to MC standards.
• Update Completed PR Master list with all assigned.
• File completed transactions as necessary.
• Assist the procurement team by scanning all procurement files and upload to drive.
• Assist Procurement Coordinator and the Procurement Officer during tender opening and evaluation sessions
• Follow up with the finance team to retrieve documents submitted for reviews.
• Identify assets during procurement and notify the Asset Controller on receipt of assets.
• The Procurement Assistant will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Work closely with Mercy Corps Nigeria country team’s security focal point to develop and maintain systems that ensure the safety and security of the team in all aspects of its implementation process.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work.
• Accountable for following Mercy Corps Field Procurement Manual, the MC Code of conduct regarding procurement activities and MC Conflict of Interest policy.

Accountability:

• Supervisory Responsibility: None
• Reports Directly to: Procurement Coordinator

Knowledge and Experience

• Candidates should possess a relevant Bachelor’s Degree or Higher National Diploma (HND).
• Conscientious with an excellent sense of judgment.
• Ability to work simultaneously on multiple tasks.
• Willingness and ability to work effectively with a wide variety of people.
• Excellent interpersonal skills.
• Ability to work as part of a team and coordinate with project personnel.
• Good spoken and written English is required, fluency in Hausa & Kanuri languages is desirable
• Computer literate and strong organizational skills.

LivingCondition / Environmental Condition:

• The position is based in Maiduguri and will require travel to the Deep field offices in and around Mercy Corps Nigeria as and when required.

Success Factors:

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
• Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Application Closing Date
1st April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Female candidates who are qualified are strongly encouraged to apply.
• This position is contingent upon funding approval.

Location: Maiduguri, Borno
Position Status: Full-time, Internship

Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation.
• With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

• The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the smooth run of the day-to-day activities of the organization.
• The overriding objective for all Mercy Corps Operations activity is the prompt and effective provision of materials and services to Mercy Corps’ participant populations in compliance with donor specifications.
• Reports Directly to: Operations Lead - NE

Essential Job Responsibilities

• Learn all MC Admin policies and the Field procurement policies and procedure FP3.
• She/ he will learn and develop in all aspects of operations sections namely admin, logistics and procurement.
• Scan and archive all completed transactions on regular basis.
• Assists the Admin, Logistics, and Operations units in preparing payment documents.
• Support the entire Operations department by printing, scanning and archiving documents.
• Ensure fair competition and strictly adhere to MC procurement rules regarding vendor relations as described below:
• Assist the procurement team in tender opening session by arranging bids, ensuring committee members sign bid documents accordingly.
• Administer registers for PR submission and collection of procurement dossiers by the originators.
• Interact with vendors, in coordination with your supervisor; coordinating with the Finance department to ensure payments are facilitated in a timely manner.
• Ensure goods are received in accordance with Mercy Corps standards.
• Prepare the required documentation of supplies and transactions are completed to MC standard.
• Preparing payments for all assigned procurements where applicable.
• Follow up with finance, and programs teams for documents submitted for review & approvals.
• The Operations intern will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• The Operations Intern is required to have good knowledge of conflict of interest and should be applied in practice
• Other duties as assigned by the supervisor.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies
• Work closely with Mercy Corps Nigeria country team’s security focal point to develop and maintain systems that ensure the safety and security of the team in all aspects of its implementation process.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work.
• Accountable for following Mercy Corps Admin manual, Logistics and Field Procurement Manual, the MC Code of conduct regarding procurement activities and MC Conflict of Interest policy.

Knowledge and Experience

• Candidates should possess a Bachelor’s degree or Higher National Diploma
• Conscientious with an excellent sense of judgment.
• Ability to work simultaneously on multiple tasks.
• Willingness and ability to work effectively with a wide variety of people.
• Excellent interpersonal skills.
• Ability to work as part of a team and coordinate with project personnel.
• Good spoken and written English is a requirement, fluency in Hausa & Kanuri languages is desirable.
• Computer literate and strong organizational skills.

Success Factors

• The ability to interact effectively with international and national personnel is required. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary.
• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
• Mercy Corps team members represent the agency both during and outside work hours.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions:

• The position is based in Maiduguri and the Intern is not required to travel to the field or the Deep field offices in the Northeast - Nigeria

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Application Closing Date
1st April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Female candidates who are qualified are strongly encouraged to apply.
• This position is contingent upon funding approval.

Location: Abuja (FCT)
Employment Type: Internship
Position Status: Full-time, Internship
Supervisory Responsibility: N/A

Program Summary

• Mercy Corps Nigeria was established in 2012 to respond primarily to growing humanitarian needs in the Northeast. With a strong and growing team of over 300 staff, Mercy Corps is currently serving over 600,000 beneficiaries across the country with programming in Lagos in the South; Kaduna, Benue, Nasarawa and Plateau in the Middle Belt; Kano, Yobe and Borno in the North.
• Programs include girls’ education and financial inclusion, community peacebuilding, market-based livelihoods and a multi-sector humanitarian response that has a strong emphasis on WASH, Shelter, Cash and Protection. With the vision of a Nigeria in which all people are empowered, engaged, resilient and secure, Mercy Corps Nigeria focuses on the root causes of conflict, governance, humanitarian response, and market systems development.
• Working with a diverse funding base that includes the United States Agency for International Development (USAID), UK Department for International Development (DFID), United Nations (UN), European Commission (EC), and several foundations, Mercy Corps empowers people to recover from crisis, build better lives and transform their communities for good. In 2019, Mercy Corps was awarded a five-year, $30 million USAID-funded Rural Resilience Activity in Nigeria’s northeastern states.
• The purpose of the Rural Resilience Activity is to sustainably move people out of chronic vulnerability and poverty. The Rural Resilience Activity will enable individuals and communities to engage in strong and sustainable market systems rather than continuing to rely on humanitarian assistance and faltering with each new shock.
• The Rural Resilience Activity is a five-year, $45 million USAID-funded Program in Nigeria’s northeast. The purpose of the Rural Resilience Activity is to sustainably move people out of chronic vulnerability and poverty. The Rural Resilience activity will enable individuals and communities to engage in strong and sustainable market systems rather than continuing to rely on humanitarian assistance and faltering with each new shock. To achieve this purpose, the Activity will have five components and five cross-cutting elements:
• Component 1: Provide up-to-date evidence for the selection of market systems, livelihoods and employment opportunities that contribute to inclusive and resilient growth and improved nutrition.
• Component 2: Stimulate market systems growth and diverse economic opportunities (Pull activities).
• Component 3: Build capacity to take advantage of market systems opportunities (Push activities).
• Component 4: Sequencing, layering, integrating (SLI), and collaborative learning to improve activity effectiveness, sustainability, and scale.
• Component 5: Supporting Market Resilience to COVID-19 Shocks.

General Position Summary

• The Program Intern is based in Abuja, FCT with major responsibility in supporting the teams in record retention, initiating procurement requests, supporting focal points for documentation, securing approvals, assisting the Learning and Communications Assistant in day-to-day tasks. S/he will work closely with the Knowledge Management team to carry out tasks for the program, ensuring delivery and accurate documentation of program files.

Essential Job Functions

• Support the Learning and Communications team for Rural Resilience Activity in documentation and record retention in compliance to PM@MC minimum standard and manage the documentation of the sector for audit and donor compliance.
• Liaise with finance, Operations and Rural Resilience Activity offices to provide necessary program-related documentation when required.
• Assist the Learning and Communications Assistant on all administrative affairs in liaison with other relevant team members.
• He/she will be the focal point for all the field demands to seek approvals, follow up with program support and program management/team lead on the approvals of Purchase Requests, Purchase Orders and preparation of payment documents and following up on approvals, reviews, procurement, and payment processes as per Approval Authority Matrix, and final submission to finance team for pay-out.
• Maintaining all documentation relating to Rural Resilience Activity, ensuring accountability to the participants and donor.
• Assisting in organizing internal and external meetings for the Rural Resilience Activity and taking notes of those meetings and disseminating to team members and external audience.
• Keeping program staff updated on all documents and make possible for them to easily access required documents in google team drive.
• Photo Management for Rural Resilience Activity, documenting lessons learnt and success stories.
• Perform other duties as determined and assigned by the supervisor.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability:

• Reports Directly To:Learning and Communications Assistant
• Works Directly With:RRA Knowledge Management, Operations, and Finance teams.

Knowledge and Experience

• Bachelor’s Degree / HND in Development studies with knowledge of social work.
• Knowledge of reporting on program implementation with relevant field experience (Minimum of 1 year).
• Proficient in Microsoft Office Skills (Outlook, Excel, PowerPoint, Word).
• Professional, good organizational capacity, good human relationships, motivated, flexible, culturally sensitive.
• Fluency in both verbal and written English is highly preferred.
• Multi-tasking, coordination, organization, prioritization skills are essential.
• Ability to work independently and cooperatively with team members required.
• Ability to work under pressure.
• Strong interpersonal, intercultural and communication skills.

Success Factors

• The successful candidate will be willing to multitask, set priorities and work under tight deadlines with a complex team. S/he will demonstrate strong interpersonal and cross-cultural communication skills and be committed to the values and mission of the Rural Resilience Activity team.
• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments, and make effective written and verbal communication a priority in all situations.

Application Closing Date
1st April, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Note
Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
• Female candidates who are qualified are strongly encouraged to apply.

Location: Remote
Employment Type: Full-time

 The Program / Department / Team

• MicroMentor is an initiative of Mercy Corps’ Innovations Team. MicroMentor connects entrepreneurs and business mentors on an easy-to-use social platform that strives to overcome geographical limitations and deliver business resources at scale to under-resourced communities around the globe. We are the world's largest network of free business mentoring. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth.
• Since inception, our community has grown to more than 170,000 entrepreneurs and 50,000 mentors across 180 countries. Our team is diverse, driven, hardworking and highly committed to the mission of helping small businesses thrive through mentoring.

General Position Summary

• The MicroMentor Global Programs Manager oversees account management and program delivery across MicroMentor’s customer portfolio. The Global Programs Manager leads in building and expanding relationships with MicroMentor customers and ensures program elements are delivered on budget and on time, both by directly managing a portfolio of MicroMentor’s key accounts, supervising team members responsible for major accounts, and project managing contributions from internal and external subject matter experts.
• The Global Programs Manager designs and systematizes program management processes and tools, collects and analyzes program results against key performance indicators, ensures partners’ needs and expectations are met, and leads in collecting design and implementation best practices to guide MicroMentor’s programs strategy.The Global Programs Manager will also contribute to refining MicroMentor value proposition for partners, assist in designing new revenue models for MicroMentor, and will be responsible for driving renewals by demonstrating program ROI and transitioning warm leads to the MicroMentor Revenue team.
• The Global Programs Manager is a results-driven, strategic thinker, and customer oriented professional, with a strong record of successful account and program management. They have extensive SaaS and business mentoring experience and possess an in-depth understanding of virtual community management. The Global Programs Manager will assist in product management throughout the development of new MicroMentor platform features, representing customer program commitments and leading in designing the customer-community-facing user interface.

Essential Job Responsibilities
Accounts Management:

• Build positive working relationships with MM partners to identify opportunities to expand or renew our partnership.
• Understand partners’ current business, challenges and goals to develop trusted advisor status and build loyalty.
• Work cross-functionally to project manage contributions from MicroMentor Impacts and Insights, Marketing, Technology, and Country teams.
• Assess programs delivery as a whole to design and implement process improvements.
• Serve as an expert in delivering MicroMentor value proposition for customers.
• Effectively engage Revenue leadership at key points in the sales process to maximize leverage.
• Effectively assess program success metrics.
• Leverage customer interactions to proactively seek information and feedback to continually reassess needs.
• Monitoring customers' budgets to explain costs or negotiate new terms if necessary.
• Secure contract expansion or renewals with strategic partners in coordination with the Revenue Team.

Innovation:

• Ensure to interpret MM strategy and determine innovative solutions supporting strategy implementation, in partnership with Programs and Innovation Director.
• Design and model solutions for customer/partner innovation
• Manage and evaluate portfolio of innovation projects/experiments implemented with partners/customers

Team Management:

• The Global Programs Manager will have two direct reports, two Global Programs Officers, in charge of planning and implementing major and replication partners accounts.
• The Global Programs Manager works closely with the Innovation team.

The main functions as a manager includes:

• Supervise partners’ accounts planning and implementation to ensure partners’ success.
• Support partners’ conversations when needed to solve any challenges
• Following our mentoring culture, act as a mentor for their team.
• Act in accordance with MicroMentor’s Ethos and support team member growth across the petals of MicroMentor’s Ethos
• Planning and setting goals with its team contributing to MM strategic objectives
• Supporting Global Programs Officers to achieve their goals
• Conducting performance evaluations
• Supporting their team with training and development career opportunities

Accountability to Participants and Stakeholders:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work.
• We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:

• Global Programs Officer

Accountability

• Reports Directly To: Director,Programs and Innovation
• Works Directly With:
  • Mentor in Residence
  • MicroMentor Product Team
  • MicroMentor Revenue Team

Minimum Qualification & Transferable Skills

• Candidates should possess a B.Sc, M.Sc qualification
• 5 years of experience as customer manager or leading the implementation of successful programs.
• Ability to independently lead projects end to end
• Proven experience managing a team
• Hands-on experience with project management tools and best practices for driving program results across complex stakeholder groups while keeping projects organized and on track
• Persuasive oral and written communication skills with an ability to gain consensus.
• Executive presence, comfort with the unknown, strong teaming skills, and demonstrated ability to take initiative.

Transferable skills:

• Any skills you have gained through education, volunteer or work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any transferable skills and how they apply to this position in your cover letter.

Success Factors

• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability and make effective communication a priority in all situations.
• Mercy Corps is a highly collaborative and lateral organization that encourages strong self-initiative as well as team spirit. In order to succeed in this environment, the candidate should be highly organized, and innovative.
• They should have the ability to work under pressure to complete multiple tasks and meet demands and deadlines with a positive, constructive attitude under minimal supervision. They should also demonstrate proud workmanship, good communication and collaboration skills.

Living Conditions / Environmental Conditions:

• This position is remote or based in Portland, OR.
• Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning:

• In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

Application Closing Date
31st March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Female candidates who are qualified are strongly encouraged to apply.

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