Job Vacancies @ First Bank of Nigeria Limited

Lagos, Nigeria Posted 3 years ago Posted on Administration / Office / Operations, Banking / Finance / Insurance, Software / Programming / Web development

First Bank of Nigeria Limited (FirstBank) is recruiting to fill the following positions:

1.) Development Chapter Lead (DevOps)
2.) Head, Business Application & User Experience
3.) Branch Operations Officer (North Region)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

See job details and how to apply below.

1.) Development Chapter Lead (DevOps)

Location: Lagos

Job Objective(s)

Provide Strategic direction of application and solutions development
To oversee the support of all application systems while ensuring that the deployment of the IT solutions complies with the Bank’s policies.

Duties & Responsibilities

Oversee the successful completion of all work assigned to the unit
Manage expectations of the unit’s internal and external customers
Clearly communicate goals, organizational philosophies, and policies and procedures to the unit members
Support BREAM in resource planning and skills management for the application solutions unit
Manage the implementation and support of the organization’s application systems
Direct efforts to work with BREAM to define business solutions, ensuring alignment with business strategies and priorities, as well as the target benefits expected
Supervise the translation of change initiatives or business/user requirements into application systems delivery
Support the articulation of user requirements in the context of business objectives through establishing and maintaining dialogue with users
Track application systems developments through suppliers/other external sources
Provide key inputs on application systems in the formulation of the IT strategy
Manage hand-over/transfer of IS solutions to operational status
Continually liaise with other IT units and business users to: understand business requirements for business applications, identify and evaluate the technical options for satisfying business requirements based on functionality, understand quality requirements, manage and report cost, etc.
Provide leadership and technical guidance to reports
Identify systems improvement opportunities by analysing best practices, technology trends.

Key Performance Indicators

Execution of the IT Plan and realization of performance targets (actual against planned i.e. missed milestones or initiatives)
Number of system components not aligned to defined enterprise architecture blueprint and standards
Number of systems-related customer complaints
Frequency of repeated quality audit exceptions
Percentage of overdue incidents and problems
Number of failed/delayed application releases
Number of business requirements fulfilled
Applications delivery budget versus actual budget
Timeliness of Subordinate reviews and mentoring
Effectiveness of Subordinate reviews and mentoring.

Job Requirements
Education:

Minimum of First Degree or its equivalent in a Business / IT related discipline
Master's, MBA or a recognized professional certification will be an added advantage

Experience:

12+ years of experience in designing, developing and delivering solutions
10+ years of management experience with 4+ years spent in senior management role.

Key Competency Requirements:
Knowledge:

In-depth knowledge of software development frameworks, concepts and best practices
In-depth knowledge of package/enterprise system implementation
Proficient knowledge of structured systems analysis and design, and software development life cycle
Project management skills – Project leader experience of medium to large size IT projects
Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
Proven technical aptitude in several relevant application programming domains
Working knowledge quality control/assurance
Working knowledge of project management frameworks and standards
Working knowledge and understanding of the strategic direction of the Nigerian Banking Industry
Sound strategic planning and management skills
Sound interpersonal and communication skills and the ability to work effectively with business stakeholders
Sound conflict management skills
Sound administrative and managerial ability
Customer-centricity
Creative, results-oriented and analytical with strong problem-solving capability
Sound leadership and influencing ability
Coaching.

Skills / Competencies:
Core SFIA 5 Skill Requirements:

IT Governance (GOVN 5)
Solution Architecture (ARCH 6)
Systems Development Management (DLMG 7)
Programming/ Software Development (PROG 5)
Systems Integration (SINT 6)
Porting/ Software Integration (PORT 6)
IT Management (ITMG 5)
Capacity Management (CPMG 4)
Availability Management (AVMT 4)
Service Level management (SLMO 5)
Other SFIA 5 Skill Requirements
Financial Management for IT (FMIT 5)
Emerging Technology Monitoring (EMRG 4)
Continuity Management (COPL 4)
Software Development Process Improvement (SPIM 7)
Project Management (PRMG 4)
Benefits Management (BENM 5)
Stakeholder relationship Management (RLMT 4)
Learning Delivery (ETDL 4).

Reporting Relationships:

Functionally reports to the Chief Technology Officer (CTO)
Administratively reports to the Chief Technology Officer (CTO)
Supervises: IT Application developments across custom solutions, core banking and MIS/Analytics.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Head, Business Application & User Experience

Location: Lagos

Job Objective(s)

To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
To define what is the service effect , how will it be delivered and how will it be consumed by users
To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements.

Duties & Responsibilities

Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
Assist development lead in all activities with respect to application development & management operations and support
Contribute to planning the introduction of new application systems
Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
Ensure that developed solutions are peer reviewed and formally documented
Assist in maintaining, supporting and upgrading existing IT systems and applications
Participate in the customisation of application packages
Design technical solution including high level (entity – relationship, data flow) to low level (field structures, database schemas) design
Develop technical design that will support the development, execution and operations of the service.
Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
Create the service development plan. Review and agree with users
Build, configure or customize the technical solution (technical code components and services)
Ensure compilation of code and components into application.
Manage automation and monitor application integration as code iteratively goes through assembly and product test
Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
Develop technical design that will support the development, execution and operations of the service.
Ensure that solutions meet requirements outlined in the design documentation
Review technical constraints and performance issues of business intelligence and integration solutions
Provide leadership and technical guidance to reports.

Key Performance Indicators

Percentage of user requirements met by systems
Number of systems-related customer complaints
Frequency of repeated quality audit exceptions
Percentage of overdue incidents and problems
Number of failed/delayed application releases
Timeliness of Subordinate reviews and mentoring
Effectiveness of Subordinate reviews and mentoring
Number of designs submitted without rejections
Number of unfixed bugs
Applications delivery budget versus actual budget

Job Requirements
Education:

Minimum of First Degree or its equivalent in a Business / IT related discipline
Master's, MBA or a recognized professional certification will be an added advantage

Experience:

10+ years of experience in designing, developing and delivering solutions
5+ years in managerial position.

Key Competency Requirements:
Knowledge:

Proficient knowledge of .NET Core, ASP.NET software development frameworks, concepts and best practices
Working knowledge of system implementation
Proficient knowledge of structured systems analysis and design, and software development life cycle
Proficient knowledge of relational database management system and tools
Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
Proven technical aptitude in several relevant application programming domains
Working knowledge quality control/assurance
Sound conflict management skills
Customer-centricity
Creative, results-oriented and analytical with strong problem-solving capability
Good leadership and influencing ability
Coaching.

Skills / Competencies:

Data Analysis (DTAN 3)
Systems Design (DESN 2)
Programming/ Software Development (PROG 3)
Systems Integration (SINT 4)
Porting/ Software Integration (PORT 3)
Applications Support (ASUP 3)
Problem Management (PBMG 3)
Requirements Definition and Management (REQM 2)
Information Content Authoring (INCA 4)
Learning Delivery (ETDL 3).

Reporting Relationships:

Functionally reports to the Development Chapter Lead
Administratively reports to the Development Chapter Lead
Supervises: Analyst and Senior Analyst, Developers (.NET Development).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Branch Operations Officer (North Region)

Job Identification: 449
Location: Nigeria

Job Description
Financial Transaction Officer:

Greets all customers promptly and shows a genuine interest in meeting their needs
Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
Maintains a strong working knowledge of the Bank’s services
Examines money to detect and remove counterfeit
Ensuring all operating and security and safe working procedures are always followed
Ensure all necessary postings and paperwork are completed accurately to provide audit trails
Bundles, wraps and seals counted money. Separates mutilated and worn bills.
Use various cash management systems to ensure accurate counting
Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
Ensure prompt handling of customers’ enquiries and complaints
Ensure timely rendering of reports
Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

NON-Financial Transaction Officer:

Greets all customers promptly and shows a genuine interest in meeting their needs
Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
Maintains a strong working knowledge of the Bank’s services
Educate and migrate customers to Alternative Channels
Proactively receives and responds to customers’ inquiries within their scope of authority
Ensures effective queue management
Effectively cross sells the Bank’s products and services
Maintain a customer friendly and organized banking hall
Ensure prompt handling of customers’ enquiries and complaints
Ensure timely rendering of reports
Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Requirements
Education:

Minimum of HND upper class
Minimum of bachelor’s degree, with a minimum grade of 2.2

Experience:

Minimum of one-year relevant working experience in financial institution, covering a range of functional areas

Application Closing Date
21st March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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