🇳🇬 Job Vacancies @ Dragnet Solutions Limited – 3 Positions

Location: Lagos

Description

• Our client is currently recruiting for a Customer Service Manager to Establish and manage profitable client relationships geared toward revenue generation.

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Key Role

• Develop and implement excellent customer service processes and procedures to ensure operational excellence.
• Manage the relationship in terms of operational updates between the company Operations and Clients.
• Ensure that clients are handled in a professional manner and that they are provided with accurate information about the service provided
• Develop and implement customer service processes and procedures to improve operational efficiency.
• Receive and track reports on clients’ pipelines, open quotes, and complaints.
• Oversee cross-functional work areas targeted to resolve issues raised by clients.
• Ensure credible relationships are established with clients at appropriate levels through courteous, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge.
• Maintain complete and accurate customer correspondence data.
• Identify and develop problem-solving methodologies to resolve customer issues.
• Manage customer service operations, which deal directly with customers and are the first point of contact.
• Ensure client issues are handled throughout the job implementation life cycle in a timely and accurate manner
• Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
• Read instructions from PO to have a clear understanding of the nature of the job.
• Advise suppliers to ensure PFI details are correct and adequate and meet NSC import requirements.
• Ensure the pre-clearing process is completed before dispatching to operations.
• Real-time update of internal systems and database (intranet) with the progress of all jobs (projects).
• Ensure Daily update is sent to clients (4 pm-5 pm)
• Ensure Daily morning update is sent to the business leaders (or KAM) on clients’ progress and report incidents outside normal procedures.
• Submit FECD documents using the client’s checklist.
• Receive container cards and waybills from the haulage department.
• Ensure that client is not left with any liabilities caused by delays or errors in the clearing and delivery of the job (projects).
• Ensure that there is high credibility with strategic clients, through reliability and value contributed to their business.

Minimum Qualifications & Experience

• 5-6 years of relevant experience
• Proven working experience as a Customer Service Manager or in a relevant role
• Sound knowledge of the Logistics Industry.

Application Closing Date
14th October, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

Responsibilities
Our client is currently recruiting for an Executive Assistant / Business Development Support to support the CEO/Founder in the following tasks and responsibilities:

The design and development of the website:

• Liaise and coordinate directly with the developer on behalf of the CEO
• Timely response and provision of all necessary materials based on a project timeline
• Review all submissions from developer to ensure it meets expectations and its FIT FOR PURPOSE
• Follow up on necessary approvals and amendments from Merchants to Developer
• Ensure all necessary training manuals are provided by the developer and it meets expectations of content, substance, and formats

Merchant Acquisition Management & Development:

• Be responsible for the management of merchants which includes
• Making contacts with identified merchants and collecting product information in an agreed standardized format for each product or business category
• Upload product and business images for merchants in accordance with the defined format
• Manage information relating to inventory and restocking process
• Provide support and follow up on the merchant shipping process
• Provide backend support for merchants as necessary.
• Provide support, ideas, and initiative for the acquisition of merchants

Website Content Management:

• Manage all affairs that relate to the coordination and development of the site to achieve the vision of management
• Provide advice and suggestion on product and content development
• Provide support for the research partner's engagement
• Provide support for quality assurance partners
• Provide support as necessary for media consulting partners

Preferred Qualifications

• Tertiary Institution Certificate / Degree / Diploma. Computer Science / Engineering an advantage
• Good working knowledge of Microsoft Office (Word Excel PowerPoint) is a MUST
• Knowledge of Website development, hosting, and content management.

Application Closing Date
14th October, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

Job Description

• Our client is recruiting a Sales Representative who creatively develops new ideas and is keen on negotiation and revenue generation, building customer relationships, and negotiating and closing business deals with Companies.
• The candidate must equally show that he/she has the initiative to impact positive change to add value to the Sales team and our business.

Experience & Qualifications

• Minimum of OND who is self-motivated
• 1-2 years of work experience within the Real Estate and FMCG space would be a preferred candidate.

Organization And Management Skills:

• Research and generate leads for new business opportunities.
• Research and analyze sales options available to customers within your coverage/regions.
• Build and maintain relationships with clients and prospects.
• Stay current with market trends, prices, and likely competitors’ advantages to identify areas for improvement or recommend new products.
• Collect and analyze information and prepare data and sales reports.
• Resolve all pending customer issues as they arise, also escalate these issues where need be, and meet with potential clients to determine their needs.
• Achieve daily/weekly sales targets as set or agreed.

Computer Skills:

• Good knowledge of computers including the ability to use e-mail effectively
• Proficient in the use of Microsoft Office Tools or applicable software
• Ability to interpret and analyze reports.

Application Closing Date
13th October, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online