Job Vacancies at Wema Bank Plc (Nigeria) – 2 Positions
Wema Bank Plc is recruiting to fill the following positions:
1.) Commercial Relationship Management Officer
2.) Retail Relationship Management Officer
Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
See job details and how to apply below.
1.) Commercial Relationship Management Officer
Location: Nigeria
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Job Summary
- To contribute to business development and execution of branch sales plans to achieve desirable profitability.
- To foster a productive, value- producing relationship between the bank and customers.
- To Support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth and opportunity targets 4
- To contribute to having a strong customer-focused service culture becomes entrenched in the Branch.
Key Responsibilities / Accountabilities
Customer service:
- Delivers and maintains customer service standards at all times, for improved service delivery.
- Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
Sales Management:
- Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
- Manages and maintains current business relationships and seek new accounts through sales
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Pro-act to changes in market place
- Effectively convert service recovery to sales opportunities and sustained client loyalty.
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
- Ensure all documentation is valid and complete in assigned portfolio.
Financial Management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Business Development Manager to complete deposit funding and credit proposal papers.
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
Job Experience
- Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 3 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team
Application Closing Date
12th March, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Retail Relationship Management Officer
Location: Nigeria
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Job Summary
- The Retail Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits and consummates sales opportunities, drawing in prospective retail customers.
- To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Job Purpose
- To contribute to retail business development and execution of branch retail sales plans, in order to achieve desirable profitability.
- To book quality retail loans and monitor for effective and efficient performance of such loans - This was not included before.
- To foster a productive, value-adding relationship between the bank and customers.
- To support the Retail Cluster Head to grow a portfolio of profitable customers in pursuit of specific sales, service, growth and opportunity targets
- To contribute to a strong customer-focused service culture in the Branch.
- Coordinating sales efforts with marketing programs
Job Responsibilities
Sales management:
- Execute branch retail sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- To focus on driving customer acquisition and growing volumes, especially in the area of Retail business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Conduct daily meetings with other retail sales team (Marketing Associates), carrying out reviews on the previous day activities and jointly plan for the week ahead.
- Manages and maintains current retail business relationships and seek new accounts through sales
- Engage in retail business development activities and solicitation of new retail business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to sales opportunities and sustain client loyalty.
- The collective targets for the MAs are sole responsibilities of the Retail, RMO who supervises all the activities of MAs under his/her purview.
- Giving sales presentations to a range of prospective customers
- Creatively engage customers as contactless as possible
- Visiting clients and potential customers to evaluate needs or promote products and services
- Coordinating sales efforts with marketing programs
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
- Ensure all documentation is valid and complete in assigned portfolio.
- Adhering to the Bank’s policies and procedures
Financial Management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Retail Cluster Head to complete deposit funding and credit proposal papers.
- Negotiating all contracts with prospective customers
- Answering customer questions about credit terms, products, prices and availability
Customer Service:
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solve problems
- Engaging customers on banking products and services
- Approach and sign on new customers
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
- Exhibit Good leadership skill
- Has a direct responsibility and accountability for the performance of all MA in the branch
Job Experience and Qualifications
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an added Advantage
- Specialized knowledge: Minimum of 3 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team
Application Closing Date
12th March, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Enter your name and email below to receive free job and career updates.
Recent Posts:
🇦🇺 University of Melbourne Graduate Research Scholarships – Spring 2025 Semester (600 Slots)
By Editorial Staff
/ September 23, 2024
University of Melbourne Graduate Research Scholarships: The University of Melbourne is thrilled to open applications for its prestigious Graduate Research...
🇨🇦 What is Required for Canada Federal Skilled Worker Visa Program 2025
By Editorial Staff
/ September 22, 2024
Are you considering making Canada your new home? The Canada Federal Skilled Worker Visa Program (FSWP) offers a pathway for...
🇳🇿 Customer Service Jobs in New Zealand with Visa Sponsorship 2024 (from ,000 per year)
By Editorial Staff
/ September 21, 2024
Are you dreaming of a rewarding career abroad? Customer service jobs in New Zealand with visa sponsorship offer an excellent...
🇦🇺 Study in Australia: Charles Darwin University Scholarships 2024-2025
By Editorial Staff
/ September 21, 2024
Are you aspiring to study in Australia but concerned about the financial burden? Charles Darwin University Scholarships 2024-2025 in Australia...
🇬🇷 Greece’s Golden Visa: Guide to Residency by Investment in 2025
By Editorial Staff
/ September 20, 2024
Greece has long been an alluring destination for those seeking to immigrate to Europe, boasting stunning landscapes, a rich historical...
🇦🇺 Hopkins Centre Scholarship at Griffith University 2025 (,480 per Year)
By Editorial Staff
/ September 19, 2024
Calling All Future PhD Superstars: Your Journey Begins Here! Are you ready to immerse yourself in groundbreaking rehabilitation research while...
🇬🇧 Changes in UK Visa for International Students 2024/25 – What They Mean for You
By Editorial Staff
/ September 19, 2024
Changes in UK Visa for International Students: The United Kingdom has long been a popular destination for international students, known...
🇬🇧 5 Best Agencies for UK Work Visa Processing 2025
By Editorial Staff
/ September 19, 2024
If you’re planning to work in the UK, securing a work visa is one of the most crucial steps. Navigating...
🇸🇰 Slovakia National Scholarship Programme (NSP) for International Students (€620/€1,025.50 per Month)
By Editorial Staff
/ September 19, 2024
The Slovak government, located in Central Europe, has launched the Slovakia National Scholarship Programme (NSP) with the goal of offering...
🇸🇮 Discover Seasonal Work in Slovenia: Earn €800 to €1,500 per Month
By Editorial Staff
/ September 18, 2024
Imagine waking up to the crisp, refreshing air of the Julian Alps, surrounded by stunning mountain views. Envision your family...
Apply for job
Sorry!
application is not available.
Related Jobs
Discover more from Careerical eConsult
Subscribe to get the latest posts sent to your email.
