Job Vacancies at Visa Incorporated - 3 Positions (Nigeria)

Lagos, Nigeria Posted 3 years ago Posted on Analyst/ Quality Control, Customer Service, Legal / Law

Visa Incorporated is recruiting to fill the following positions:

1.) Client Delivery Manager
2.) Client Care Analyst
3.) Senior Risk Manager (West Africa, Sub Sahara Africa)

Visa Incorporated operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in over 200 countries and territories.

See job details and how to apply below.

1.) Client Delivery Manager

Location: Lagos
Employment Type: Full Time

Job Description

The Client Delivery Manager will be responsible for supporting the implementation and integration of new strategic enterprise clients, supporting merchants and where applicable acquirer migration plans.
This will involve working with internal and external stakeholders to provide an optimal integration experience with the CyberSource and Visa products, services & platforms.
The Client Delivery Manager will be responsible for contributing towards the continual enhancement of a Prince2 project delivery methodology to ensure CyberSource are aligned to industry best practices.
The Client Delivery Services function is primarily a post-sales delivery role and will require an ability to work closely with regional sales teams, internal operations teams, and product teams to ensure success.
The role will be measured on successfully integrated clients.
The candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the functional evolution of our business.

Principle Responsibilities

Contribute to the continual evolution of the Client Delivery methodology (including processes) to ensure CyberSource delivers projects as effectively and efficiently as possible globally across multiple markets.
Supervision of the project lifecycle for client implementations including, Project planning & estimation, RAID management with detailed reporting activity around all projects for project phases, timelines & impacts/forecasted P&L impact.
Accountable and responsible for the successful implementation, deployment & launch of net new clients launching with the CyberSource services that result in net new revenue for strategic enterprise clients.
Provide project methodology support for internal & cross-functional projects such as a beta programme for new product launches or new service offerings.
Maintain current and working industry knowledge of the project management life cycle process, methodologies and best practices which should be used to ensure constant service evolution through critical path evaluation
Responsible for maintaining & ensuring all relevant service delivery documentation including but not limited to statements of work, PS agreements, project plans etc. are signed off prior to commencement of engagements with clients
Ensure that knowledge & best practices are being shared & leveraged across the regional teams & globally where applicable through cross-functional collaboration.
Oversee initiatives to ensure quality-of-service is maintained regionally, with a focus on training and ongoing development to improve the service.
Act as an advocate for the Global Sales Engineering & Delivery function promoting the vision and mantra within the business, working with the regional sales team to ensure that their knowledge and awareness of team capability is up-to-date through close cross-functional collaboration within the global team.
Lead and promote cross-functional and global collaboration for execution and delivery of projects and implementation plans across global markets
Provide regular reporting, insight & updates to the global function leader on the performance of the team with respect to projects inflight, risks and issues, client launch dates etc. & resource utilisation.

Note: This is not intended to be an exhaustive list.

Key Result Areas

Successful delivery of the top 5 enterprise/strategic net new signed clients leading to successful implementation & go-live of the CyberSource services in year for transaction revenue & volume through the project management life cycle during each fiscal year.
Successful delivery of all net new strategic enterprise clients through project management due diligence resulting in completion of projects within budget, with minimum delays resulting in sustainable transactional revenue for business growth & stability.
Formulate & maintain a strategy of the client delivery support function in regards to project management support provided across the top global markets for net new sales & strategic upsells of additional services.
Maintain certification of PRINCE2 methodology for both foundation & practitioner.
Successful alignment to the strategic alliances' partner delivery channel to ensure top 5 partners are managed through technical service delivery for optimum integration through project methodologies.
Successful support through project management duties for internal strategic initiatives & beta programmes for the successful launch of new products, services or platforms.

Financial Scope:

No budget responsibility for a budget or cost centre will be required to give input into headcount discussions, training, development and investment needs where required with the line manager.

Organizational Scope:

Reporting to the global function leader based in the UK driving the stream for client delivery through controls, methodology & project deployment of the implementation of the CyberSource services.
Individual contributor role working within a team of service delivery consultants and other project managers supporting global markets.
Provide subject matter expertise support for BAU issue resolution activities at the project, commercial levels prior to escalation to Senior Director.
Key stakeholder interactions will include collaboration with customer support services, managed risk services, sales leadership for enterprise and alliance, customer success.
In addition, additional interaction will also be with Sales Operations for project forecasting and go live management.
Autonomy, with suitable (where relevant) management oversight, in decision making to implement creative/innovative solutions and to manage all business as usual service delivery & presales activity at a regional level.

Qualifications
Preferred Experience:

Bachelor's Degree in Finance, Business, Science
Familiarity with basic financials & ability to interpret accounts & P&L information
Ability to speak a second language would be preferred (e.g. French, German, Spanish).

Required Experience:

Experience of working in an eCommerce environment within project management, service delivery, preferably within the payments industry.
Experience in providing ongoing project leadership to global and/or regional strategic enterprise clients over prolonged periods of time.
Experience in working with tier 0 & 1 level clients across multiple verticals including travel, retail
PRINCE2 certified (foundation & practitioner)
Expert level with Microsoft MS Project
Proven track record in high customer focus and attention to detail
Exemplary communication & negotiation skills.

Key Competencies:

Committed to service excellence and added value through exceeding client expectations and anticipating client needs. Works in close partnership with clients to achieve their aims and develop a mutually beneficial working relationship
Contributes effectively to the achievement of organisational vision through teamwork. Adapts communication style to situations and audiences.
Maintains and promotes open communication channels and sharing information to achieve a common objective. Challenges organisational culture and processes that are barriers to working collaboratively.
Demonstrates emotional intelligence; understands team dynamics; builds constructive and effective relationships. Effectively resolves a conflict between individuals and/or teams.
Makes a positive impact by executing on commitments to consistently deliver exemplary results. Build support, commitment and respect from others by demonstrating professionalism, integrity and expertise. Considered a valuable source of expertise and knowledge.
Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Consistently strives to achieve and improve upon quality standards expected by colleagues and clients. Works across boundaries and in partnership with others to achieve goals.
Takes full ownership of a task, not deterred by internal issues. Retains composure under pressure; uses an appropriate balance of logic and emotion to resolve issues
Champions innovative projects and demonstrates a commitment to business excellence by consistently executing against deliverables
Demonstrates consistent levels of resilience and a willingness to adapt to changing organisational needs while role modelling company values
Encourages cross-functional, cross-geography teamwork and collaboration. Role models collaborative behaviours to achieve organisational strategy.
Actively transfers learning and insights to others, regardless of whether the role has people management responsibilities
Explains complex issues in simple terms; aims to create understanding regardless of seniority or audience
Possesses a clear understanding of the broader competitive environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

2.) Client Care Analyst

Location: Lagos
Employment Type: Full Time

Job Description

The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting.
This role is an individual contributor with a primary focus on execution. This position is at the professional level and serves as a technical/functional specialist and is involved in solving complex problems.
This position receives a minimal level of guidance and supervision and will act as a mentor to other team members.

Responsibilities

Respond to routine operational service and support inquiries from Visa client institutions.
Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.
Perform transaction and process research to analyze potential technical or operational problems or issues.
Complete data entry in a timely and accurate manner for assigned client institutions
Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.
Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues.
Be accountable for delivering against commitments to clients.
Organized in tasks and activities.
Develop process improvement procedures to improve operational efficiency.

Qualifications

Bachelor's Degree or equivalent experience. Typically requires 3 - 5 years’ experience in a customer-facing role in software, financial or information services.
Must be a self-starter with strong organization and resolution management skills
Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
Technical aptitude with the ability to absorb technical information and strive for continuous learning
Working knowledge of VisaNet Integrated Payment (VIP) and BaseII systems, EMV and Visa Integrated Circuit (VIS) technical specifications
Proficiency in Microsoft Office
Excellent verbal, written and interpersonal skills are required.
Language – proficient in English
Candidate must have the ability to travel.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

3.) Senior Risk Manager (West Africa, Sub Sahara Africa)

Location: Lagos
Employment Type: Full-time

Job Description

Under the direction of the respective Risk Services Lead for the geography, the role has responsibility for payment cards fraud prevention as well as creating / executing mitigation strategies for data security issues and broader payment system risk in the external Visa payment infrastructure, in one or more countries.

Responsibilities
These responsibilities include:

Manage client risk relationships, from high-level T1 client risk executive engagements to the more tactical day-to-day operational and compliance engagements.
Provide meaningful contributions in the area of Risk during client business deals.
Support the emerging product team in their go to market strategies, identifying new partners and work alongside them to bring them into the Visa payment system
Support the sales efforts of BDs and Risk Products team to increase the penetration of risk solutions at key identified clients
Lead and support regular client trainings through Webinars and various annual client events such as Risk Executive Councils, Security Summits and Card Security Weeks
Position Visa as a Risk thought leader in the industry
Support execution of acceptance or data security compliance programs
Build relationships with industry stakeholders, government and law enforcement
Assist the global investigations team in the collection of information and broader client engagement with regards to remediation post-breach.
Identify and empower new ecommerce acquirers through knowledge sharing and education
Facilitate the adoption of new technologies such as contactless, 3D Secure, mobile payments
Together with Corporate Communications, manage and execute Visa's risk communications strategy in the market

Qualifications
Professional:

At least 6-8 years risk management (fraud & credit risk) experience gained through consumer banking and card operations
Exposure to and understanding of consumer banking compliance
Relevant client facing role experience – client service, business development etc.
Degree qualified. post-graduate qualifications preferred

Technical:

Computer skills in Microsoft Office and related software
Data analysis skills
Data Security Certifications / knowledge or relevant technical skills are an advantage

Business:

Consumer banking and card operations experience
Understanding Visa operations, products and services
Risk management expertise
Team work
Customer service experience
Presentation and negotiation skills
Training skills.

Additional Information:

Work hours: 8 hours - Regular Office hours
Travel: Position might require occasional travel for training or team meetings

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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